Bug Reports

Hi everyone,i'm encountering an hateful weird issues with HEIGHT MAP in Substance Painter. As you can see from the image the mesh in some spots it opens and in some other areas it creates cracks.  This happen in conjunction with the UV seams:Inspecting the Height map i noticed that this could happen because where the uv islands comes togheter the paint across became unmanageable and is impossible to fade the transition:    Someone know why this happen? There are ways to solve it ?Thanks in advance to everyone. 

I need help. I've been trying to boot it up for a while, and nothing has worked so far.[INFO] <Qt> "[DBG INFO][RunTimeInfo]" projectName: "Adobe Substance 3D Painter" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersion: "10.0.0" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" softwareVersionName: "" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildNumber: 3640 [INFO] <Qt> "[DBG INFO][RunTimeInfo]" buildArchitecture: "x86_64" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" sourcesVersion: "800cda81e784a2625aa1db60a3a8d867fc2aacfc" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" osVersion: "Windows 10.0.22631" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" cpuModel: "Intel(R) Core(TM) i7-9700K CPU @ 3.60GHz" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" ram: "32683 MB" [INFO] <Qt> "[DBG INFO][RunTimeInfo]" swap: "Not bounded" [INFO] <Qt> "[DBG INFO][Main]" "Substance 3D Painter launched with the following command line arguments: " [INFO] <Qt> "[DBG INFO][Ma

i am not able to bake these text data on lowpoly mesh, i tried everyting like cage, max frontal distance etc, but didnt get the result.

my GPU was under heavy use and was working on a file and suddenly my GPU crashed. painter then turned black and i closed it then restarted my PC, tried opening file again, and "cannot decode data" message appears. the thing though is that i wasn't saving at the time it crashed at all.I CAN SEND FILE TO SUPPORT TO CHECK ITfile link

I have a project which I worked very hard on which crashed during a render. My entire PC crashed and restarted. The file cannot be decoded and will not open anymore. Is there any hope in reopening this file?I attached the log.Thanks.   

[Data Preset] Invalid preset resource:/industrialpaint-worn Above error is reflecting every time while importing.

In Substance 3D Painter 10.0.1:When creating fill layers with API inside and existing group (group was created manually with the UI and not with API), the fill layers do not have the preview icons and also the group cannot be collapsed/expanded. There is no such problem when creating the group with the API.

Hi, i'll try to explain in a better way than the title, but it won't be easy as i myself don't understand what really happened.Basically when i opened Substance Painter today something weird happened: as soon as i click on the smart material section of the library, half of the materials won't load, cpu temperatures starts rising up, it's impossible to save projects and the software itself won't even shut down properly like usual.Last time i worked with SP it was fine as always so i honestly don't understand what's causing the issue and how to sort it out.It had happened something similar previously and the cause was the last smart material i had created so i was able to sort the issue out by deleting it. But now i really don't understand.I hope i explained myself in a clear enough way for any of you to be able to help me. I can't work with SP in these conditions. I already tried uninstalling and reinstalling the software but nothing changed of course.Any help would be muchly appreciate

Hello all We have just upgraded from 8.20 to 10.0 (we are on Linux) Just testing starter materials on the PreviewSphere and the same material looks different in the two versions. Almost as if one of the axis of the texture projection is broken in the new version (see pics). I don't know if it's a bug or something broken in our installation but it seems very strange... has anyone else seen this issue? Thanks!Dave  

My substance file got crashed when I was trying to save the file. Then later when I opened it. It was showing cannot this file : cannot decode data. It would be really great if you could help me to recover my file. I have also uploaded my file in the drive. https://nidedu-my.sharepoint.com/:u:/g/personal/karthika_p_nidedu_onmicrosoft_com/EcEXjdNhp2lFpOe54GlxKj4B7yMaqQgKX0w5a-vQslwySg?e=Z7DTqd

10.0.1Windows 11Expected when importing FBX for UDIMS to function properly.FBX did not even import because it failedI've created a project utilzing UDIMS. Previously, I had been getting errors importing because of unsimple polygons, which I have now fixed. With that, now when importing it gives me a vauge "Failed to load 3D scene" error. Only detail being a mention about fixing not normalized mesh normals, which it claims it will fix automatically. Please help.

I was using substance about 2 days ago and was able to bake an ambient occlusion map fine now for some reason it just bakes everything grey. I tried the sample projects and everything and its totally bugged now this is the result after setting use low poly as high just greyed out im not to sure what the problem is now 

 Сабстенст не экспортирует маску слоя с уровнем. Я экспортировал маску слоя с уровнем и надел эту маску на новый слой и она отличается от изначальной маски:The substance does not export the layer mask with the level. I exported the layer mask with the level and placed this mask on a new layer, and it is different from the original mask: Я отключил уровень и сравнил маски с двух слоёв и увидел что они полностью идентичны, т.е Сабстенст не экспортировал маску со слоя с уровнем.I turned off the level and compared the masks from the two layers and saw that they were completely identical, i.e. Substance did not export the mask from the layer with the level.

Checking out an older substance painter file from several years back, this file loaded normally at some point. When trying to open it today with the up to date version of SP it no longer functions. I receive this error when trying to open it:"Cannot load this project: [Translation] No value defined for 'DataDocument.normalMapSyscoord' member" Any idea what this means or what happened?

For the past few months the majority of my smart masks are broken. I get these weird squares all over the place. Even opening old projects where they worked fine breaks those ones too. Here's a screenshot of what is happening. How do I fix this? Winows 11 Substance Painter Version 10.0.1 build 3757

On Substance 3D Painter, version 10.0.1 on Mac OS 14 and Windows 11,The presets are very outdated for Unity and are unable to texturepack clear coat masks for Unity despite Adobe claiming support for Unity. This is a bug as it results in unexpected behavior due to out dated, incomplete presets. Expected behavior is for the presets to actually work out of the box.Instead, there's a lot missing:There is no Clear Coat Mask, Height, nor Occlusion by default. URP (Universal Render Pipeline) is my priority so let's start there.Issues:The presets export 8-bit by defaults. Whats missing from the Lit material (Occlusion and Height): Whats missing from the Lit Complex material (Clear coat, Occlusion and Height):  I'm aware I can make these presets myself. The biggest issue I have is the inability to change coat roughness into coat smoothness as part of the export. Does anyone have export presets that are actually relevent in 2024? Many studios do

I have customized the User0 channel in SP, setting its format to RGB8. Then, using a Filter created in SD, I have stored the four images I need in the R/G/B/A four channels of User0. However, when I export this User0 texture, the content of the Alpha channel is pre-multiplied onto the other channels, causing errors in the other channel information. I would like to ask if anyone has any good solutions. The file format I used is TGA Substance 3D Painter, version 8.3.0Build 2094 - ef4d98e65d94c0756a3991957cab43f70b16c9b4  

Working with a project that was origionally made in an older version of ASP. When I try to boot it up and it starts to load/render, it just closes abruptly part way through.If there's anything I could try to fix this it would be greatly apreciatedIts not a TdrDelay issue, I have both delay values set to 60 so its not due to thatASP Version 10.0.1

 I am little bit disappointed, I have used this software for one day, but it was very resource intensive and 3D modelling was not working well.So uninstalled the software, and closed the trial period, But then Adobe started to try charge my bank account, day by day i getting email from adobe but not able to answer it I only want cancel the monthly subscription, the following email are not working: message@adobe.com,  store@adobe.com, trials@adobe.com.   help is not working, (cancel the monthly subscription) I am very disappointed, email address is not works, bet getting emails from it, help is not meaningful, it is a nightmare,  

It's a bug report for Adobe staff, I doubt anyone can fix that anyway.Build 3640 As you can see on the video, the handles jump in all sens, I guess that version were never tested. Mac Mini M2 PROVentura 13.6.7

Dear Substance 3D team, on April 2nd my education plan of Adobe Substance 3D expired and I’m having difficulties to renew it.In the FAQ part on https://substance3d.adobe.com/education/ it says:"If you are still eligible at the end of the 12 months, you can renew your student license following the same redemption process." So I tried following the same redemption process: I’ve entered my email address and selected my country. But I haven’t received an email, yet.When I try again by entering my email address and country again, I’m getting an error message saying „uniqueID already exists“ now.I’ve contacted the Adobe support chat and they asked me to try entering my details again which led to the error message mentioned above.They also told me to create a new Adobe account and use its Adobe ID to redeem a code instead but for that email address I also haven’t received an email, yet.They said it would take 24-72 hours for the email to arrive but it’s been 10 days already and no e

Hi I have a bought model which came with UDIMs correctly set up. On import into SP, when I try and apply a simple texture to a part of the model (labelled body) which appears across multiple UDIM tiles, I can distortion. I've verified in another app that the model is clean, and there is no UV distortion of a default texture map. Any advice gratefully received!Thank you 

Hello! There is a problem. There are no problems when creating UV mapping in Blender, I checked. On the right in the picture you can see that the UV scan of the light gray contour is incorrect and blurry. I redid the UV unwrapping in Blender several times, turned off the Auto-Unwrap checkbox...I will be glad to solve the problem

I'm currently working through parsec to remote into my work PC.  I have a cintiq both on my office and home PC.  I have assigned middle mouse click as one of my pen assignments so I can move my model around.  This works fine when working on a fill layer either as a normal layer or in a mask, however when I am working on a paint layer (layer or mask) the button no longer works.  I can still use my mouse to move around but the pen no longer functions correctly.  If I click back on a fill layer it continues to work correctly.Have updated wacom drivers (6.4.6-2) on both PCsParsec has virtual tablet activated.Any help would be greatly appriciated.ThanksPainter 10.0.1 build 3757Parsec 150-94aWindows 11 on both PCs