Bug Reports

When I try to launch substance painter on steam it does not launch.I have the Substance 3D Painter 11.1.3 currently.I paid a lot for this application to never be able to use it, as you can see by my 45 minutes of usetime spent to try to open the application. When I press play, substance sends me to the lauchscreen, and then it collapses and I can press play again. I need this program right now, any help is welcome!I have tried:updating pc and graphic cards clean reinstall How can i even contact support? There is no where to contact anyone :(( So i am trying here… (and no, my program is too old for a refund, as that is  2 weeks, but I don’t have a functioning program so...) PC specs:Processor: AMD Ryzen 9 5900HX with Radeon Graphics (3.30 GHz) Installed RAM: 32 GB Graphics card: NVIDIA GeForce RTX 3080 Laptop GPU (8 GB) AMD Radeon(TM) Graphics (497 MB) System type:: 64-bit operating system, x64-based processor  

I’m having an issue where the Steam version of Substance Painter won’t launch. The splash screen appears for a moment and then disappears, and the application never starts.version 11.1.0 Here’s what I’ve tried so far:Updated Windows (upgraded from Windows 10 to 11)Clean GPU driver reinstall using DDUComplete reinstall of Visual C++ RedistributablesDeleted cache filesRan system file check and performed system restoreSince the program closes before it fully starts, no sp_log.txt is generated.I checked the crash dump with WinDbg, and it shows the following: (STACK_COMMAND: ~0s; .ecxr ; kb IP_IN_PAGED_CODE: ucrtbase!abort+4e 00007ffe38054ace cd29 int 29h SYMBOL_NAME: ucrtbase!abort+4e MODULE_NAME: ucrtbase IMAGE_NAME: ucrtbase.dll FAILURE_BUCKET_ID: FAIL_FAST_FATAL_APP_EXIT_c0000409_ucrtbase.dll!abort OS_VERSION: 10.0.26100.1 BUILDLAB_STR: ge_release OSPLATFORM_TYPE: x64 OSNAME: Windows 10 IMAGE_VERSION: 10.0.26100.7019 FAILURE_ID_HASH: {e31753ac-c98a-8055-3663-47e707543d20} Foll

Run painter in cli with --help, --enable-remote-scripting is missing.Run with --help-all does nothing like what it claims to be doing.Documentation https://helpx.adobe.com/substance-3d-painter-python/api.html does not contain any mention of remote scripting.It is only found on https://experienceleague.adobe.com/en/docs/substance-3d-painter/using/scripting-and-development/scripts-and-plugins/remote-control-with-scriptingAnother bug, but that is related to this site. Editing the “Describe your bug” essentially creates a new one so anything users have written about a bug is deleted. 

I’m creating a new post about this topic because everywhere I see theres no solution. I can open the file, and I can export texture, but I’m not allowed to modify it since if I do anything it starts to load and never finish, ending up to be closed by ctrl alt del. I’ve seen in way too many posts, for some years ans this bug is still nowadays all strong. Whats the problem with this software? its a industry standard going with the same bug FOR YEARS. This is just ridiculous

(Sorry my bad English, still learning...)I'm having the problem that the loading bar is stuck at about 30-40% of the way when I try to open a project, I've left it open for about 2 plus hours and the loading bar dont move at allThings i tried: reinstalled Windows 10, cleaned my PC, updated all drivers...I really don't know what to do and I'm very frustrated because I can't work. PC:Ryzen 7 5800x3d32 GB RAMRTX 3080The program simply doesn't consume RAM, cpu or disk or other resources, it just makes my GPU go to 100% I have the most current drivers for my GPUMost current version of the programProject is less than 200MB in size​Any tips or suggestions i could do?    

System:Mac Studio M2 Max, 32GB unified memory macOS (latest) Display: ASUS 4K monitor Substance 3D Painter (latest version)Issue: Substance 3D Painter crashes immediately when using non-standard/intermediate HiDPI resolutions such as 3360x1890 or 3200x1800. The crash affects the entire system (not just the application).What works:1440p (2560x1440) — stable Native 4K (3840x2160) — stableWhat crashes:Any intermediate HiDPI scaled resolution between 1440p and 4K (e.g. 3360x1890, 3200x1800)Steps to reproduce:Set display to a non-standard HiDPI resolution (e.g. 3360x1890) via macOS Display Settings Launch Substance 3D Painter Application crashes immediately or upon entering fullscreenExpected behavior: Application should handle all macOS system display scaling options without crashing.Additional notes: Issue appears to be related to the Metal renderer introduced in version 11.0. Viewport Scaling set to "None" in preferences does not resolve the issue.Black square is flickering for 1-3 sec a

Hello, I purchased Substance Painter 3D Steam Edition and installed it on Arch Linux (GNOME) and on the latest 64-bit version of Ubuntu LTS (GNOME). I am encountering an extremely annoying issue with the software’s color picker. The bug manifests differently depending on the distribution : For Arch Linux – GNOME  : When I click directly on the color, the widget does not appear at all—the click seems to do nothing. When I use the eyedropper tool, the screen turns black until I select a color (which ends up being black since the screen is black). After that, the screen returns to normal. This makes the software practically unusable. For Ubuntu LTS (latest 64-bit version) – GNOME : When I click directly on the color, the widget appears correctly and works as expected. However, when I use the eyedropper tool, the same bug as on Arch occurs. Note : When I refer to the color and the eyedropper, I mean the main color picker as well as all the settings used to modify a material (textures, etc.

Attempting to bake highpoly model with GPU ray tracing enabled to use my Geforce 5070ive re installed and uninstalled my drivers entirely to the same result. It simply gets stuck until i force close it. Been looking for a solution for weeks now, any insight is welcome 

Hello!After updating Substance 3D Painter to version 11.1, I encountered a problem: the baker stopped working.What happens:When I try to start baking, the program completely freezes and becomes unresponsive. I have to force-close it through the Task Manager. The issue occurs every time, even in a new project.My system:Windows 11GPU: NVIDIA GTX 1080 TiGPU drivers are updated to the latest versionWhat I have already tried:Restarting the software and the PCCreating a new projectUnfortunately, the problem persists.Could you please advise what I can do to restore the baker's functionality? Are there any known conflicts or recommended settings?Thank you!

The stencil display is low quality; this happened on its own—I didn't make any changes to the settings. The texture resolution for the projection is 4K; the texture resolution in the scene is 2K or 4K (this doesn't affect the display). Viewport scaling doesn't help. Substance 3D Painter, version 11.1.3Build 5196 - 464cbc573e735fa706a879f3a29107b6fc9865c7

It is not really a bug, just annoying for years: I am super quick with mouse and pen → I click into a textfield or drag my selection around the text I need to copy it and jump instantly to the next action. This works for all programs I know (Windows, 3 screens btw).Not in Substance Painter (and I think Designer has the same issue). If I click into a textfield to enter a name for a layer or material, or set a slider to an exact value I always need two or three attempts. Because I am so fast with my cursor that when starting to write my mouse cursor is alreay moved away from the text field. Or I use my Wacom pen: Click into the textfield with the pen, raise it to type, but raising the pen is a movement that drives the curser a bit away from the textfield. So it losts focus and I type into the void.Same for selecting text: If you move just a bit to far away from the text the selection ends and you can copy what you want → the clipboard is empty. I am often so fast that I recognise it when

Windows ink is a menace. Can we please get rid of this? I just don't want to be drawing and moving a program in lag with windows ink causing this much issue.

 [ResourceImage] Failed to load image content from file 'file:///C:/Users/Roma/Desktop/image_2025-03-24_13-22-17.png'[ResourceImage] Can't serialize empty surface[Project] Failed to save project to 'C:/Users/Roma/Desktop/Model/Painter/Model.spp'[Project management] Save failed - this is unusual, check previous messages for more information

Ive downloaded my substance painter from steam and it wont openwindows 11,rtx 4070,I9 12900kI only see this and then nothing it just quits from app 

Environment:Substance 3D Painter 2026 (version 12.0.1 Build 5292 - 5c7d4ababad6d05862324959feb192c9a033dd44) -- native linux build, running with steam linux runtime disabled Arch Linux (Linux vargr 6.19.6-zen1-1-zen #1 ZEN SMP PREEMPT_DYNAMIC Wed, 04 Mar 2026 18:24:56 +0000 x86_64 GNU/Linux) AMD Ryzen 9 9950X3D (Zen 5, AVX-512), NVIDIA RTX 3080 (driver 590.48.01), 64 GB RAMReproduction:Open substance painter on linux via steam (launch steam using `steam -compat-force-slr off` if necessary to bypass broken steam runtime) Load up a model Apply material like “Fabric Tarpaulin” to model Watch material visually apply Program freezes and crashesDetails:From what I’ve been able to figure out, the faulting thread is a Substance blend worker:Thread 154 "SubstanceThread" received signal SIGSEGV, Segmentation fault.[Switching to Thread 0x7f0946ffe6c0 (LWP 96974)]0x00007f2bf156dc10 in ?? () from ./libsubstance_sse2_blend.soI used GDB to grab the disassembly at the RIP at time of crash:=> 0x7f2b

Hello,Version: Substance 3D Painter 12.0Issue: When I modify an existing Color Selection mask on a folder (by adding or removing a picked color), the Base Color of the material inside that folder disappears. Other channels (Normal, Metallic, Roughness, etc.) remain unaffected.Steps to reproduce:Bake an ID map from vertex colors (e.g. red, green, blue areas). Create Folder A with a black mask + Color Selection picking red and green. Create Folder B with a black mask + Color Selection picking blue. Place fill layers with materials inside each folder. Base Color displays correctly at this point. Remove red from Folder A's Color Selection, then add red to Folder B's Color Selection. Result: The Base Color in Folder B no longer displays for the newly added red area. Normal, Metallic, and other channels display correctly.Workaround: Deleting the Color Selection alone does not fix it. Deleting the entire black mask and recreating it from scratch (black mask → Color Selection → pick colors) re

Heyhey, guys! I am a bit frustrated right now because my Painter keeps crashing whenever I try to open a certain file. It's not just that file, though, but also all autosaves of it (going back about an hour before the last manual save). It opened just fine earlier today and I had no issues with it at all so far. An older version (basically without actual progress, though..) opens without issue as well. So far, I have restarted my PC, updated my graphics driver, made sure that Painter launches using my GPU, moved the file from my external hard drive to my local one and tried to run Painter and open the file without anything else running at the same time (to make sure all resources are reserved for Painter). Nothing has helped. It just crashes about a second or two after I try opening it. There was one instance where it took a few seconds and it looked like it might be loading the file, but it just crashed again after a few seconds. I didn't even do anything overly fancy.

Why does Painter insist on going back to base color from mask mode when I switch layers? Working in mask mode is often the quickest way to see which surfaces in a complex scene have which materials, but every time I switch layers it jumps back to base color. This is really disruptive to workflow. With a complex scene with many layers, keeping track of material assignment is already extremely difficult in Painter and it's important to try to avoid overlapping materials. So masking is very important. Working in mask mode to quickly check thru all layers in this way would really be the fastest method... except Painter jumps out of this mode with every layer change, and all the associated redraw time that this entails. Think I really might have to learn Mari.....

Hi! I have a problem.My Autosave plugin settings are not saved.I am trying to configure this plugin, but after I close Substance Painter and open it again, all the settings of the Autosave plugin are reset to the default ones.What could be the problem?Windows 11 operating System.

I recently updated to Substance painter 12.0 today, updating one of my projects I was working on.I then go to export the textures to files, same as I’ve done for years on previous versions and..it does nothing. Just sits there, no files generated, just stuck on computing textures results.Have tried reinstalling, no change. Was working fine on the last version.

Substance Painter 12.0.1 I have this issue where after baking all the maps look fine except world space normal (see first screenshot). The mesh is triangulated in Blender before export. And I have re-imported the FBX to blender to triple check this. Must be some baking bug in painter? Not having a correct world space normal is really messing up all the smart materials, not sure how to fix it. World Space Normals in Painter Blender MatCapAttached my exported FBX if you want to test it.

Hi guys, I'm having an error when baking any model in the software. It creates artifacts on the AO map that are the same in all models. I tried to find a solution for this, but I was unsuccessful. Could somebody help me?  

Hello yall,So I recently began a 3D model journey in which I would texture using photoshop. I decided to pay for Substance Painter on Steam to use a better program. [according to other creators]. However I have recently run into a issue.Any time I try to export a texture file the program will crash. Sometimes I can export a texture or two before it decides to crash. I am exporting what I consider a basic texture, 2D View png 8 bits 2048 and Dilation + transparent, I tried to make it 1024 and still crashes.My computer is not buns at least I don't think so, my specs are a Ryzen 9 5900x amd gpu 7900xtx and 64 gb of ram. I have 3tb of free space on the drive where substance is installed. If anyone knows a fix or a way to trouble shoot please let me know. It has stopped my work flow. 😓I watch my PC usage and nothing seems to spike while exporting. This just started recently and I even rolled back but nothing changes if anything it got worse

Since the last update, everytime i export a model directly to subtance stager to take photos, the model doesnt export the roughness channel, you can see in the first photo how the model dont have any roughnes map, looks like plasticine, the second one has the same materials and the rouighness look way different, works perfectle and was exported with older version, this ruin all my workflow since the update, someone else has the same problem?? 

Right click white circle appear on the top with wacom tablet.Why? It is 2024. But this bug is existing last 20 years. And still here!In photoshop, Illustrator. Now in the Substance Painter.You need this everytime. Right click + alt  - navigation. Right click  + ctrl - change brush radius.And everytime you have this huge white circle with right mouse click.How to get rid of this?