Bug Reports

yesterday everything was fine. today i cant make a project, access shortcuts, or edit and update old project. i cant access easy mode. i cant find core files, ive reinstalled the aplication 3 times with no fix. each new install has the same issue. im using the steam 2025 version. how do i fix this

※ Sorry if there are any parts that are not correct as I am using a translation tool.I am always lagging when I rotate or move by entering alt + LeftClick , RightClick , MiddleClick keys in the latest SubstancePainter. I have been suffering from this problem for the past 6 months.I thought it might be a problem with my computer, but it is not.Old PC i7-12700 rtx3070 mem64gbNew PC Core Ultra 7 265F rtx 5070 mem64gbPC at work similar to the above specs and the same phenomenon is happening on all computers.So I installed Substance Painter 2022 (8.3.1) which I bought on Steam and tested it, but there was no problem at all. (Attached video)I also installed 8.3.1 with AdobeCreativeCloud and had no problem.I do not know how to solve this problem. What should I do ...Translated with DeepL.com (free version)

Substance Painter steam 2025, Windows11

So I am running into the following issue when I am trying to create some textures for a personal project:  This glitch is happening on all layers and all channels, and there is only one texture set I am working with.  I have tried closing out the project and restarting, and I have also tried to remake this project, with the same results

As mentioned in the subject , for some reason I cannot add an anchor point to the group. Substance 3D Painter, version 7.4.3Build 1610 - 7fb11e93372084443976065c4dd47f45a8f0940c

Version: Substance 3D Painter 2025 - Whatever is live on Steam right now.Platform: PC, Windows 11Reproduce: Bake all maps for a symetrical angular hard surface model. Apply painted steel smart material. Observe that edge wear is applied asymmetrically, and that the curve map is generated assymmetrically.Expected result: Curvature map is generated symmetrically for the model regardless of UV island positions.Actual result: Curvature map has small differences despite being largely correct. I am encountering an issue where auto-baked curvature maps are generating inconsistently on a symmetrical model. This has resulted in the issue below, where edge wear is asymmetrically applied on the back of the model. Red is where it has applied, blue is where it has not.I believe this to be caused by the curvature map  baking improperly. This is the curvature map of the same area, and as can be seen from the texture dilation, one side has generated a lighter curvature line, while the other

Hi, I've been trying to bake some wings that are slightly thin, from high to low poly, but this error occurs, some strange straight lines or wrinkles appear on the edge for some reason.  

1. Painter should be better at processing imported bitmaps - it should have an option to preserve original image proportions if they are not square.2. After undocking a window, its numerical fields sometimes do not work properly.

Hi, substance painter on my laptop with Nvidia rtx 5090 24 GB vram, Intel ultra 9 275 Hx CPU and 128 GB ram, does not work, runs between 2 and 4 fps, impossible to work .Hello, I'm using Substance Painter on a laptop with an NVIDIA RTX 5090 GPU (latest Studio driver installed). The software starts, but the viewport is extremely slow and the GPU isn't being used correctly (verified via GPU-Z and Task Manager). I've already tried the following: - Forcing GPU usage via the NVIDIA Control Panel and the Windows graphics settings Clearing the shader cache - Adjusting TdrDelay in the registry - Testing both the Game Ready and Studio drivers Substance Painter shows GPU usage of only 0-4% and isn't effectively using either the video engine or the VRAM. Is there a planned update that officially supports the RTX 5000 series (Blackwell)? Or is there a version that's compatible with this GPU? 

Hi, my student license to Substance 3D products ran out recently and I was hoping to renew it but I recently changed schools. When renewing it, I mistakenly used the email of my last school which I don't have access to. After trying again with my current school's email, Identit-e gave me the message:"DENIED - You are only allowed to redeem 1 discounted product every 365 days. Our records indicate that you have already redeemed within the past year."even though I have not redeemed the license because I can't access the email.

Using a scratch stencil, I see that some scratches show up properly oriented, some seem misaligned, and some seem tiled (even when tiling is disabled). How do I properly align the stencil properly so the effected area is more predictable?

I have test the GPU, worked with AMD Support AND support with the manufacturer and a PC technical agent.All found the fault to be with Adobe Substance Painter.I have been able to bake 4k textures for my projects but I can't even paint or do anything because the program with lag and become non-responsive when I interacte with the viewport.I have been trying to get help from Adobe Technical Support since three weeks ago and recently tried to get help here. I'm posting in hopes of getting help.All other support team options have failed and I when I tried to go into a call and have assisstance, the person didn't seem to know what to do. Please help. I don't want to pay for a subscription to something I can't even use.If there were other options I would have never bothered with this buggy program and lack of support. I have evidence to support that the GPU is fine and I can provide dxdiag and sysinfo if needed. 

Hello,  I was just about to bake my textures for a model I am working on, but the common settings in the baking window is not showng up. Where I select the highpoly model, and edit the distances. Now I have tried to click all the little buttons. and look at any short cuts that may have hidden anything. Please help. I just want to bake my models. Thank you for your time and consideration.

Heyhey, guys! I am a bit frustrated right now because my Painter keeps crashing whenever I try to open a certain file. It's not just that file, though, but also all autosaves of it (going back about an hour before the last manual save). It opened just fine earlier today and I had no issues with it at all so far. An older version (basically without actual progress, though..) opens without issue as well. So far, I have restarted my PC, updated my graphics driver, made sure that Painter launches using my GPU, moved the file from my external hard drive to my local one and tried to run Painter and open the file without anything else running at the same time (to make sure all resources are reserved for Painter). Nothing has helped. It just crashes about a second or two after I try opening it. There was one instance where it took a few seconds and it looked like it might be loading the file, but it just crashed again after a few seconds. I didn't even do anything overly fancy.

Even if I change the autosave settings such as the 'autosave interval' and press save, the settings revert to the default when I restart the application.Please make the autosave settings remain as configured even after restarting.

I'm just reporting so either AMD or Adobe will take this into accountability for once despite users keep saying everywhere that this application doesn't work well in AMD at all.  Substance Painter keeps crashing the video drivers when working with many layers and not so many. Most likely when exporting textures and despite of that, the huge amount of ram that eats from the system doesn't  make any sense when you are only working with 3 or 4 layers with a full textured character. Issues:If the gpu reach 100% the gpu crashes if you export textures in 4k + padding, crashes tooIf the ram reaches 100% same crash (I have upgraded the ram and crashes still happening!)undervolt untouched and touched same crashes. I was painting in a layer the other day and the whole screen freezed then turned black and have to wait until it fixes by itself with a driver crash window.  Doesn't matter which version of adobe I have, newer or older same crashes, same for amd

[EngineProcedural] Failed to decode Substance.resource://project0.4fdc9951-53df-488c-bb93-e12731680653/Seegrund/Seegrund?version=c5af1c454e249db25b5a4166a98a2d276173b9e0.sbsar This is the smart material I am trying to import: https://substance3d.adobe.com/community-assets/assets/b2185fe58f62abac608e7c2fd470683041d35abeIt should be compatible with Substance Painter 3D OS: WIndows 11Substance 3D Painter, version 11.0.3Build 4609 - a6bfd50bcbfe92ef733ee8ed0aa64fcc1469a098

A few days ago I requested the code for Adobe Substance 3D For Students and Teachers, I followed the steps and registered and after a few hours later received the code, but when I tried to use it on the "identit-e" page, it indicated that the code was incorrect, after several attempts the page ended up blocking my IP. I contacted the "identit-e" technical suport by email and they told me that the code did not appear in their system but my IP is still blocked. I have already requested that they unblock my IP but I still have the problem that the code is incorrect, I need help to solve this and be able to study

The "Send To" feature is missing from the file menu in Substance Painter.  All software is updated and freshly installed today from Adobe Creative Cloud with official licensing.  I've restarted my PC multiple times.  I need to send it directly from substance painter to stager.  Thank you.

HelloI have a question. When using Substance Painter, I can use it without any lag for the first 15-30 minutes after launching the app (up to about 16 seconds in the attached video). However, after a certain amount of time, the app starts to slow down. Specifically, whenever I use Alt+left click, Alt+right click, or any other combination to move the viewpoint, the initial response stutters and slows down (starting about 20 seconds in the attached video). This also occurs when I reduce the resolution to a drastic level, such as 128.After this occurs, restarting the app and opening the same project always fixes the issue, but the lag returns after a certain amount of time. This "initial response slowness" issue sometimes occurs when changing transform values, etc., while using AE.This issue occurs regardless of the project or resolution. Could it be due to cache or Autosave settings? The specs are as shown in the attached image, and when I check performance in Ta

I keep getting this error when I bake in painter:[BakingProcess] Can't create a resource from the baker result: Failed to write temporary image at C:/Users/16508/AppData/Local/Temp/SubstancePainter-Tmp-DJZjnZ: Unknown errorI've tried baking on other computers and it works just fine. It is only my computer that isn't baking the models correctly and I get stuck with this error. I get this same error with other models not just this specific file. I have no idea how to fix this I've already tried getting help from other professors at my university.

Tested this on a dummy file and i'm getting the same issues, images attached below. So I just built a new PC and started working in substance again only to realize some of my bakes are completely broken. AO in particular has these weird artifacts appearing all over the model. The model and UVs are fine and my GPU drivers are updated to latest. At my wits end trying to fix this. PC spec is 7600x3d and 7900xtx with 32 gigs of ram. Windows 11. I'm using Substance Painter 2022 Steam Edition. 

Greetings, i'd like some help with the following problem. Substance crashes keeps crashing when doing the simplest things. The program doesn't actually close and i can still save the project, but the viewport is filled with black and green squares and i can't interact with any other funcion. Sometimes it only takes a few seconds after launching the program, but the crashes ocurr mostly when applying white or black masks, changing the view of the camera in the viewport or simply when moving around. I'm not the most tech savy, so i'm not sure if the following data helps. PC specs:APU1AMD Radeon(TM) GraphicsPrimary/Integrated/Hybrid VRAM1512 MBDDR4 1600 MHz GPU2AMD Radeon RX 6600MDiscrete/Hybrid VRAM28176 MBGDDR6 1750 MHz CPUAMD Ryzen 7 5800H with Radeon Graphics8 Cores RAM16 GB  

Hi, since the Painter can be quite heavy, I need to change the autoback save folder on an other drive.I do that from the Javascript menu seen in the images bellow. I also make sure to check the box that says to always use that folder. The issue is that this setting doesn't save. It reverts to it's initial default folder every time I open Painter. If I forget to do it, my C drive can get eaten alive by all those very heavy Painter files. Am I missing something here? any help would be appreciated. Hopefully this can be fix! Thanks! 

Getting an error when saving project or trying to save smart materials:I've seen folks on here suggest File -> Clean. My Painter (version 9.0.1) doesn't have a "clean" option but it has a "remove unusued resources" option. I assume that's the same thing? In any case, it doesn't let me save either.  Desperately seeking help so I can close project.