Bug Reports

A few days ago I requested the code for Adobe Substance 3D For Students and Teachers, I followed the steps and registered and after a few hours later received the code, but when I tried to use it on the "identit-e" page, it indicated that the code was incorrect, after several attempts the page ended up blocking my IP. I contacted the "identit-e" technical suport by email and they told me that the code did not appear in their system but my IP is still blocked. I have already requested that they unblock my IP but I still have the problem that the code is incorrect, I need help to solve this and be able to study

The "Send To" feature is missing from the file menu in Substance Painter.  All software is updated and freshly installed today from Adobe Creative Cloud with official licensing.  I've restarted my PC multiple times.  I need to send it directly from substance painter to stager.  Thank you.

HelloI have a question. When using Substance Painter, I can use it without any lag for the first 15-30 minutes after launching the app (up to about 16 seconds in the attached video). However, after a certain amount of time, the app starts to slow down. Specifically, whenever I use Alt+left click, Alt+right click, or any other combination to move the viewpoint, the initial response stutters and slows down (starting about 20 seconds in the attached video). This also occurs when I reduce the resolution to a drastic level, such as 128.After this occurs, restarting the app and opening the same project always fixes the issue, but the lag returns after a certain amount of time. This "initial response slowness" issue sometimes occurs when changing transform values, etc., while using AE.This issue occurs regardless of the project or resolution. Could it be due to cache or Autosave settings? The specs are as shown in the attached image, and when I check performance in Ta

I keep getting this error when I bake in painter:[BakingProcess] Can't create a resource from the baker result: Failed to write temporary image at C:/Users/16508/AppData/Local/Temp/SubstancePainter-Tmp-DJZjnZ: Unknown errorI've tried baking on other computers and it works just fine. It is only my computer that isn't baking the models correctly and I get stuck with this error. I get this same error with other models not just this specific file. I have no idea how to fix this I've already tried getting help from other professors at my university.

Tested this on a dummy file and i'm getting the same issues, images attached below. So I just built a new PC and started working in substance again only to realize some of my bakes are completely broken. AO in particular has these weird artifacts appearing all over the model. The model and UVs are fine and my GPU drivers are updated to latest. At my wits end trying to fix this. PC spec is 7600x3d and 7900xtx with 32 gigs of ram. Windows 11. I'm using Substance Painter 2022 Steam Edition. 

Greetings, i'd like some help with the following problem. Substance crashes keeps crashing when doing the simplest things. The program doesn't actually close and i can still save the project, but the viewport is filled with black and green squares and i can't interact with any other funcion. Sometimes it only takes a few seconds after launching the program, but the crashes ocurr mostly when applying white or black masks, changing the view of the camera in the viewport or simply when moving around. I'm not the most tech savy, so i'm not sure if the following data helps. PC specs:APU1AMD Radeon(TM) GraphicsPrimary/Integrated/Hybrid VRAM1512 MBDDR4 1600 MHz GPU2AMD Radeon RX 6600MDiscrete/Hybrid VRAM28176 MBGDDR6 1750 MHz CPUAMD Ryzen 7 5800H with Radeon Graphics8 Cores RAM16 GB  

Hi, since the Painter can be quite heavy, I need to change the autoback save folder on an other drive.I do that from the Javascript menu seen in the images bellow. I also make sure to check the box that says to always use that folder. The issue is that this setting doesn't save. It reverts to it's initial default folder every time I open Painter. If I forget to do it, my C drive can get eaten alive by all those very heavy Painter files. Am I missing something here? any help would be appreciated. Hopefully this can be fix! Thanks! 

Getting an error when saving project or trying to save smart materials:I've seen folks on here suggest File -> Clean. My Painter (version 9.0.1) doesn't have a "clean" option but it has a "remove unusued resources" option. I assume that's the same thing? In any case, it doesn't let me save either.  Desperately seeking help so I can close project.

When creating a proyect using a template that has a shader asigned to the texture set, it only applies that shader to 1 of the texturesets the imported mesh file has, leaving the rest with the default asm-metal-rough, when it should apply the shader chosen in the template to all texturesets.Attached gif shows how that happens even with the default PBR with Alpha Blending template shipped. 

Hi everyone,I'm new to Substance Painter and I'm having trouble with my custom mesh. I can apply materials like roughness and metallic just fine, but I can't paint directly on the mesh or use masks — nothing shows up when I try.I’ve checked the UVs and they seem correct (everything is in the 1001 tile, no UDIMs). I also made sure to disable automatic unwrapping when creating the project. The mesh loads correctly, and I can see it in the viewport, but painting just doesn’t work.I’ve tried using paint layers, different brushes, and switching view modes (Material, Base Color, etc.), but still no luck. Everything works perfectly when I use the default mesh (Meet Mat), so I’m really confused.Could this be a shader issue or something with the texture sets? Any help would be greatly appreciated!Thanks in advance

Hi,The path tool only appearing across texture sets when using filled path, but not when using paint along path. Example on the pictures:

Hello!Ive been working in a Substance Painter file with no issues till recently. Whenever I wanna edit the file set to 2k, it crashes. It worked fine before, not sure what has changed. This issue doesnt happen when the file is set to 1k or below. I have a strong Razer Laptop with an RTX 4080 and have worked on very heavy files before (I work in Video games.) I hope there is a solution to this as I need to export my file in 2k textures! I've attached the log.

 I tried all formats, sizes, bits, paddings

어도비 학생용 라이선스를 발급받기 위해서 여러번 시도했으나 메일이 오지 않습니다. 스팸메일함과 휴지통 전부 봤으나 없습니다. 직접 메일을 보내주실 수 있나요?

Hello. I am using Substance Painter 11.0.2. I know it has an update, I haven't downloaded it yet because I don't want to waste my bandwidth downloading an update only to have to roll back to before 11.0.2.  It seems the Substance Painter in Windows Mode is too big for my screen. I'm using a standard 1080p resolution screen on my laptop.  How do I fix this?

Hi everyone,I’m having trouble launching Substance 3D Painter 2025 (Steam version). When I try to start it, the splash screen shows up, but the main window never opens. It just stops there.Other Adobe products such as Substance 3D Designer 2025 work fine on the same machine.System info:OS: Windows 11 (22H2 / build 26100)GPU: NVIDIA RTX (Studio Driver, latest version)RAM: xx GBThings I have already tried:Reinstalled Microsoft Visual C++ 2015–2022 Redistributable (latest version already present)Reinstalled DirectX runtimeUpdated NVIDIA GPU driver (latest Studio Driver)Deleted AppData cache (Local / Roaming)Verified game files in Steam (no issues found)Confirmed “OpenCL / OpenGL / Vulkan Compatibility Pack” is not installedNo logs are generated under Documents\Adobe\Adobe Substance 3D Painter\logsSymptom:Only Substance Painter 2025 is affected — Designer 2025 launches finePainter shows the splash screen but never proceeds, no error messagesHas anyone else run into this issue? Are there an

It gets stuck every time I click on the texture set section to adjust the resolution or look at other models, and all versions of 11 I tried with the same result. Who can save me?

mac os 26 Developer beta5 Steam Substance  painter 2025  The export is not case-sensitive, or is this a mac error? I will submit a report on both sides.。 

Hi,I recently upgraded to a new ASUS RTX 5090, and I’m experiencing an issue with Iray in the latest version of Substance Painter.All system and GPU drivers are fully up to date.When I set Iray to render only on the GPU (disabling CPU rendering), the viewport freezes and displays “Iray warm-up” in the bottom-right corner. The program doesn’t crash, but the rendering does not proceed — the image remains frozen indefinitely.If I re-enable CPU rendering, the frame immediately unfreezes and Iray starts rendering normally.I have tested this with both the latest Studio and Game Ready NVIDIA drivers — the issue remains the same.This problem did not occur with my previous GPUs (GTX 1070, RTX 3090, RTX 4090) — they all rendered fine using GPU-only mode in Iray.Could this be due to Iray not yet supporting the RTX 5090 architecture?Is there a workaround or upcoming update planned to support this GPU?Thank you in advance!

mac os 26 Developer beta5 Steam Substance  painter 2025 In the video, both blender and double-click to open can be previewed normally. When importing sp, a strange stretching appeared.   

 mac os 26 Developer beta5 Steam Substance  painter 2025 1，The window is always incomplete.。2，Maybe it's not a bug, it's a very obvious jaggedness, and there are still obvious jaggedness in 2025. You can find a solution in the blender code.。3，It keeps prompting "Turn on video and audio recording" – I've already turned them on. The translation comes from ai. Thank you for your efforts. I hope the mac version will be better, such as gpu ray tracing, etc. 

When I create a new Tab from a Saved Search, and position it where I want it to be, it is forgotten when restarting Painter. For example, I want to have an undocked tab of my brushes on my second monitor, but every time I restart Painter, I have to do the entire process over again. If I dock the tab in the main application window, it remembers that, but I want it undocked on my second monitor. Saving my UI Layout doesn't help. 

In Painter 11.0.1 I'm experiencing a bug where the UI is updating incorrectly. If you have a scene with multiple shader instances in it and have a textureset active using a shader instance that is not the first one in the combobox there is a problem. If you switch to a debug shader in the viewport (like "Normals"), the Shader Instance widget will go blank, showing that no shader from the scene is currently used on the textureset.  When you set the debug mode back to "Material" the expected behavior is that it returns to the original Shader Instance that is assigned to the current textureset.  However what actually happens is that the widget updates to just show the first shader instance in the combobox list.  It doesn't actually break shader instance assignment, but the UI does not match what is actually assigned to the textureset. This is causing some serious problems for us as we have a tool that watches the contents of this widget to update our custom U

I've tried signing in and outI've tried clearing SLCacheI've tried running the command they suggest on their websiteI've tried just booting the program without being signed in, and then signing into the programsI've tried making a new account, clearing the credentials on my computer then installing from the new account with a new sub subscriptionAny help would be great, I really need these programs for my mentorship, I am desperate here.

I've completely uninstalled everything Adobe on my computer and reinstalledI've tried signing in and outI've tried clearing SLCacheI've tried running the command that removes all of the crenditials and restartedI've tried just booting the program without being signed in, and then signing into the program  I need this program for my mentorship, please I need help.