Bug Reports

Our studio uses a tool that needs to stay open throughout the entire work session, in fact it has it's own Open Project button that also call a bunch of other functions that load metadata associated with the asset, sets up export paths an so on.  Substance v 9.0 seems to destroy my QT dialog when I go into Bake Mode, which is unacceptable in our current pipeline. Any way to avoid that?Here is an example of how I create my plugin window: class PluginWidget01(QtWidgets.QWidget): def __init__(self, parent=None): super(PluginWidget01, self).__init__(parent) self.init_ui() def init_ui(self): # UI elemenents here # As well as UI functions and connections class MyPlugin: def __init__(self): self.widget = PluginWidget01() main_window = substance_painter.ui.get_main_window() self.dock_widget = QtWidgets.QDockWidget('Exporter 0.1', main_window) self.dock_widget.setObjectName('PluginWidget01') self.dock_widget

메일이 오지 않습니다. 어떻게 해야하나요?스팸 메일함과 휴지통을 확인해도 없습니다.

There is a problem with importing the file.When I upload a file to the program, the program closes

Hello, I have a network attached storage that is mapped to a drive letter on Windows 10. I have been using substance painter student version off this network drive for a year without issue. I have just purchasd Substance Painter 2023 (currently version 9.0.0) and I am no longer able to access my mapped drive. It simply does not appear in the explorer window when creating a new. Comparing side-by-side with a regular windows explorer window, the mapped drive appears and is accessible without issue, whereas the Substance Painter File>New explorer window has everything except the mapped drive.  I have tried:-Remapping the network drive.-Mapping the network drive to a different letter.-Running substance painter in admin mode.-Creating a directory symlink on my C drive to the network drive.-Creating a directory symlink on my C drive to my network drive letter. Relocating all of my substance painter file storage off this network drive and to my local storage is not

Nearly finished an import/export plugin.I need to add 4 channels to the default ones when creating a new project.They all work... except ambient occusion. . Found the keys are not case sensitive. I can add "Ambient Occlusion" channel manually but need it in the script. Even though the error coses says maybe it is already added, it not as I'm then able to manually add it.Seems like a possible bug. PS - Also tried AMBIENT_OCCLUSION

Hi. The plug-ins menu in my just installed (Steam) version of Substance Painter 9 for both JavaScript and Python is empty, except for the entries Reload plug-in, and plug-in folder, which when clicked does nothing.I can't see any of the actual plugins listed like in https://helpx.adobe.com/substance-3d-painter/interface/main-menu/plugins-menu.html I've tried reinstalling onto both my C and F drives. I did have the 2022 version installed previously and some of its settings have carried across. Not sure what is going on?

Over the past couple of months, I have had an issue where Substance Painter will crash, and then not long after my laptop will totally freeze, forcing me to hard-shut down my laptop. I'm pretty sure this is not an issue with my laptop per se, because it used to run Substance Painter quite comfortably and I have been able to use many other intensive applications without any issue. This is an issue that occurs with every version, not just recent ones either, as I downgraded to the earliest version my subscription would allow and the issue still occurs. I have tried disabling a number of options in Substance settings and these have had no effect. I did report this issue previously and was told that, at the time, my laptop was under minimum specs because it did not have enough RAM (8GB). I upgraded the RAM last month to 32GB and the issue still persists. I have also tried setting the NVIDIA GPU to be used rather than auto-selecting. My drivers are kept up-to-date. I have attached

Hello, Substance Painter crashes on startup for me, even after troubleshooting using the guide for software conflicts, etc. My machine is way above the spec requirements, and I have used Substance Painter without a hitch in the past, I'm not sure what's causing the software to not even be able to startup. I've attached the crash log, thanks! 

Unable to open Susbstance Painter for some reason. Tried reinstalling. 

the issue is, whenever the program either: launches window into non-primary monitor, or is moved into second monitor and interacted with, program crashes.  to explain why this is an issue, substance painter is a painting program. Digital painting uses drawing tablets. MOST people using drawing tablets professionally use visual drawing tablets, which are monitors. to that end, they will also almost always be using a computer monitor as their primary, and the tablet as a second monitor, for various reasons. this is the most common setup in my experience.  I have tried all the troubleshooting I can, and I can't get the app to remain stable if my monitor is set as primary. However if I use my tablet as a primary display, the program works as expected, without crashing, so long as I never move the window onto my monitor, which is now configured as secondary.  some suggestions from the forum had me adjust my settings through Nvidia control panel, going to 3d set

Hi, I'm a novice in Substance 3D Painter. I took the Substance 3D Painter 2019 essentials training cource by Wes McDermott (LinkedIn Learning - the Guitar amp).  The finished project file was provided (SP v 8.1.3) and looks great: I exported the textures and added them to a Unity 2021 URP project and they looked distorted: You can see the text looks bad and some distortion in the black areas near the grey lights.  Anyone else take this class and see this problem?

I think I've uncovered a potential bug.  I've been attempting to use smart material presets on my Mac sent to me by a PC user.  Both of us are using the most current version of Subtance 3D Painter on the most current OS's of our respective machines.  These presets have been tested sharing between PC and PC and seem to work fine.  Sharing from Mac to PC also seems to work fine.  It's just when receiving smart materials from a PC user that I encounter problems using them on my Mac.  Any help would be appreciated.  Thanks!

I'm having a problem with substance, I've been using it for a long time, but in this 2023 update when I try to use a generator or a filter, it just leaves someAnd most already come with the substanceWhen I try to use it, an error message pops up.[ Generator view ] generator is not a substance fileIf anyone knows how to solve it, it would help a lot, I'm managing to turn around but it's still a delay

I noticed when trying to bake out maps (at any res) Painter will crash to desktop w/no error. Even when unchecking the raytracing and live preview options. My system is an 13th gen i7 with 64Gb of RAM and an Intel Arc A770. When I try the same bake on another system with an nvidia card it works fine. I've reported it to both Intel and Adobe, but wanted to see if anyone else is experiencing the same issue.

I've seen this posted in multiple places a couple of months ago. I just got a 7900xt myself and suddently Painter won't launch, I only see the splash screen for a brief moment. What gives? Has this still not been fixed?I've tried old and recent drivers with absolutely no luck. Now I can't work and it's a problem.Any ideas?

When baking with the Intel Arc A770, after doing nothing for a few seconds, Substance Painter closes with no error message. Baking textures worked fine previously with a GTX 1660 SUPER.Driver updates did not do anything to help the issue, I even tried downloading the newest beta ones.I attached the crash log, and a video of the issue, if those have any uses.  System specs:CPU: Intel i510400FRAM: 64GB DDR4GPU: Intel Arc A770Windows 11 Build version: 8.3.1

I got this project that's gone a bit too heavy for my system to the point that sometimes it crushes when I change the texture resolution from 2k to 4k. Last time I changed it to 4k and saved it without crushing but now I'm stock since I can't open the project anymore and it crashes every time.

HelloPainter has become unusable suddenly.Materials have gone pink on me,  including some from the starter assets which i never used.I have tryed a fresh install, [including removing everything that read Painter on th ecomputer [Mac 11.6.6] it did not help.I think it has started after i deleted Blender Folders with materilas maps created from the Substance plugin .the clean install removed all the materials i added to the library,  but not the pink ones from the starter assets.opening a new file now.  i don't see the mesh object , just pink stuff.  I did tryied to follow the instractions in the Docs regarding updation materials... but it does not work. Again the materials now in pink were never in use.  please see the screenshot and log[in text bellow]. here's teh log: [Resources List Model] Icons memory budget set to 100MB.[Plugin - resources-updater] No project open, resources updater discarded[Shader Helpers] ----- shader compile log -----[Shader Helper

Basically the title, I was painting along, happy as can be until suddenly the lag attacked. It takes anywhere form 3-20 minutes to compute a single stroke of the paintbrush.I've uninstalled and reinstalled on my fast SSD.I've updated my windows preferences to both Best Performance on Power Settings and Best Performance on Substance Painter specifically.I have "Saved and Reduced File Size"I have upped my cache limit to the max and also moved all caches, preview, and temp files to my SSD.I have tried only working on one layer at a time.I have reduced the resolution of my UVs to 1k for the main body texture and 512 and 256 for the eyes. I have Sparse Vrtual Texture enabled/Hardware support acceleration. I don't feel like my model is particularly super detailed or layered compared to other Subtance projects I see. Processor: AMD Ryzen 5 2600 Six-Core ~3.4GhzMemory: 64GM DDR4DirectX 12 When running performance tests while it was trying to compute a brush stroke it was using 6

I don't understand what or how to do to fix this issue. I need this program to work for game deveelopment. Can someone please talk me through the process. 

Hello,I downloaded again Substance 3D Painter with other software on my HP Envy x360 [Windows 11] at Creative Cloud Desktop. I got the 30 days free trial for the software's: Substance 3D Designer, Substance 3D Painter and Substance 3D Sampler. My issue is, when I wanna open Painter. It's loading the application [the window pops up], but its crashes/disappear after few seconds like for Sampler. The only software that works is Designer and the Application works there. I don't know what the issue is from Painter and Sampler.  HP Envy x360 Windows 11i7-8565U 8th Gen1.99 GHz16GB Ram475GB Storage Nivida GeForce mx150 Does someone knows the issue/Can someone help me?  

Will stay on this scene forever, Cannot hit the close button. I began experiencing this issue. I followed adobe's advice, went into regedit and deleted windows 2018 key. I reinstalled from scratch. After updating and reinstalling it opened a total of two times and I was grateful for this to be working again, until it broke once again. It is incredibly furustrating as I have deadlines and work to be completing and the software is completly unresponsive.

My Substance 3D painter stopped working recently. Unable to launch the application. On the same host, Substance 3D designer is working very well. The 2 applications were installed together. Upgraed GPU Geforce 3080 driver to the latest, still no luck.The log is enlosed. 

I encountered an issue while attempting to apply smart material to my model. It resulted in weird artifacts appearing, giving the impression that my UV map had been burnt onto the model.  I discovered that the problem lies with the layer utilizing the saturation blend mode. It appears that any smart material having layer with  the saturation blend mode will exhibit various types of artifacts. To illustrate the problem, I have attached two GIFs showcasing the issue.

Hello, to be clear, I'm not new to substance painter or to 3d softwares in a general sense.When baking my low-res mesh with my high-res mesh I got multiples baking issues, I worked on it and found the solution for each of this issues, except one.I seem to have a very weird baking issue at a very specific spot of my mesh :So I went other the basics.For both of the high and low res mesh- Normals are fine- Faces are smoothed- No intersecting geometry- No overlaying uvs- No doubles faces, doubles vertex or anythingFor the baking- Tried adjusting the distance for both forward and backward, didn't seem to solve the issue- Tried adjusting Normal, AO, curvature settings- I've baked by mesh name, and all the names are correctshere's the baking settings :And here's what it looks like with the high-poly and the low-poly :All the other meshes in this scene seems to be doing just fine with the current settings, so if you have any idea of what could be the issue you're welcome 🙂