Bug Reports

Hi!I made texture in Substance Painter, but when I imported it to Maya the height stretched horizontally. How can I fix it?Look the print screens bellow:1) Perfect in Substance Painter 2) Imported to Arnold Maya 3) Adjustments in Arnold (Subdivision & Displacement Attributes) 4) The problem of stretched height continue    

Greetings. I noticed two problems with Painter (v9/9.0.1) and wanted to report them.When I use Irai despite having GPU render selected, it occasionally uses CPU instead. It seems to fix itself momentarily sometimes by saving the project or restarting the program.Second thing, when I isolate a texture set with the alt and click shortcut, when I reactivate all the sets, with the alt plus click shortcut, the program crashes.I attach the log of the latter.Bye

Every time im switching to 4K textures in a viemport my card start acting weird. I mean lags, statters, sometimes GPU crash, but with another options (2k, 1k, 512 and other) there is no problem at all. + In a 4K mode i cant paint properly, its all lags as hell. I have the latest adrenalin and drivers for both CPU and GPU (31.0.14037.1007)

as the title suggests, for some time I have been facing a problem where my substance painter keeps crashing every few minutes, sometimes it will crash as soon as i open it again. Opening task manager after substance painter goes "not respodning", it shoes 0% CPU and GPU usage with RAM being used same as before crash. Is there any solution to this? any help will be appriciated 😞

Sorry for the long incoming post but I'm losing my rag with this one... So, on Windows 11, Substance Painter throws me the 205 error box when launching and despite having multiple 2 hour+ screen shares with Adobe's support team, the only solution they have for me is to create a new user profile on Windows and use that instead. Using a new profile is not a viable solution for me (I can go into more detail on this if required) but I'm basically wanting to rule this out as an option. The annoying thing is that I have two other applications on CC (Substance Sampler and Substance Designer) which both work fine, it is only Painter that is having the issue.  My administrator account (separate from the one having the issue) can launch Substance Painter just fine, but it's a really inefficient workflow for me to have to switch over to that account whenever I need to texture something. As I mentioned I've been on over 4 hours of screen share calls with Adobe where they h

I have an issue where there is an apparent seam. yes I could hide the seam behind toward the wall I guess, but it still doesnt resolve the fact I have a ugly seam. as you can see in one of these images i made a custom material and there is no seam apparent. I want to use the height map to create displacement to make a more corrugated mesh from the air duct tubing material. with it having a ugly seam, it causes issues. thoughts on what this could be? or is this just another apparent issue that has yet to be resolved from adobe. a bit frustrated is all. I even made sure to ahve the shell straight, and made sure the dilation is at least 32pixels of dilation for the uv shell space between eeach shell. it is a wee bit annoying to say the least. uv border distance doesn't work unless I might be doing it wrong but followed a few tutorials on youtube but to no avail.

When I load the low (no baking) the color goes through from the body to the shirt.But no problems with the edges not being welded, and it only happens in Painter's viewport. Version 9.0.1Window 11 

There are 10 meshes that show up unexpectedly as errors under 'matching by name'. I double-checked my mesh in Blender and could find those 10 meshes. I only have 7 meshes for the highpoly group and 7 meshes for the lowpoly group. How should I fix it?  

After I imported sp from blender and made bake mesh maps, the effect of paste material ball was reversed, such as brick on brick, soil on stone, I tried various methods but couldn't solve it. Strangely enough, I had no problem using the original cube in blender, but once I made the backlog myself and then imported the sp effect after the smart uv 

i been using substance for quite awhile now and i have been getting more and more crash and critical error, from time to time, just now, 30 minutes ago i just got a critical error, again, not only do substance crash, but it also froze my laptop, my discords and my task bar is just mess up: i got a weird purple box on the left on my screen after reopen substances, not long after is crash again when i tried to export the texture filehappen after the 2nd crash ^ here is my laptop rig: Lenovo legion 5NVIDIA GeForce RTX 3060 Laptop GPUAMD Ryzen 5 5600H with Radeon Graphics32G of ram.win11, OS build: 22621.2428 my substance version: 9.0.1 i have updated my Nvidia diver to 537.58, and my AMD as well yesterday, the critical error happened more then 5 time over the span of 3-4 months, i gotten 3-4 substance file corrupt, is just gone, only my texure map are still there  

to preface I have:AMD Ryzen 9 5900HXAMD Radeon RX 6800M GDDR6 unfortunately, every time I attempt any action in Substance Painter, even something as simple as a fill layer, the program freezes and I get this pop-up. I've tried increasing the cash budget to 2000 MB to no effect and I can't seem to find any solution online. any advice is appreciated. 

I have found that, with a particular set of geo, substance painter is altering the shape of the geometry.Unfortunately, I can't share screenshots (NDA), but I will describe the issue.I am working on a mesh comprised of several different pieces. A number of which crash into each other. When visibly comparing my original geo in maya to what gets imported into substance I can visibly see that the positions of various pieces have changed and when I look at the ambient occlusion map that is generated by substance when imported to mari I see that there is more shifting around of geo than is obvious by a naked-eye inspection of the geo itself, as the ambient occlusion does not match the actual geo crash points many places even though it looks correct in substance painter.Troubleshooting steps I've tried:- I have generated and exported my ambient occlusion maps multiple times for checking in mari- I have checked many times over to be sure of which geometry I am using in substance.- I've export

Hello, does anyone else have this problem? I'm not sure if this is a setting I need to disable or what, I really need help on this.Video 

I was painting the normal and tried to fix some baking errors on my mesh in SP. I tried this method before, and it works pretty well. Then, I noticed that whenever I paint over the mesh, some weird stains appear on the surface, or I call them specks of dirt. How should I fix it?

Hello, I have been trying to export texture in 4k, in my  painter viewport and uvs, everyting seems to be right, but when I export my textures, ecvery one of them has parts that are complety streched mkaing me loose detail in the majority of my model.What am I doing wrong?

My substance painter keeps crashing when i try to paint, add a material, start up the defult MeetMat template, and when i bake. i dont know why this keeps happening and it is really frustrating. I have an AMD RYZEN 5 (5000) series and a AMD RADEON graphics card. I recently downloaded plasticity, could it be crashing because some how the OBJs are rendered differently? please help thanks.

When using a stencil, it paints as if the stencil is offset from where I have it. I have my graphic drivers updated and I have tried different tiling options aswell to no avail. The stencil is a square image and the stencil does work in the 2d viewport but not the 3d viewport. The problem occurs in both perspective and orthographic view. 

Hello. I got the same problem in previous version (think that's it`s happen when I migrated materials or something else). Today I installed latest version and problem is here too. When I try to use default smart masks they are working not correct. Whats happend and how I can fix it?Sometimes I can fix it when update detail texture in setting mask, or update generator - but all settings start be default and it`s not usefull.

I am painting a texture using the default soft brush, not using any other features, and it looks fine. but then when i move to a different part of the mesh to paint, these tiny dots appear on the parts i painted previously. They appear over time, and always when i'm not looking. I cannot make progress on my texture as going to fix the problem in 1 spot makes it appear on another. 

Sometimes while working in the program, I press ctrl s to save, basically everything works fine, but it happens that at this moment it is written from below that the saving is going on, but it does not stop. Interestingly, before this bug happens, I stop loading icons and thumbnails of materials and textures. repeated attempts to save create even more saving processes (this can be seen in the screenshot) that do not end. HELP!

Hello,I try to export a project with different parts and different texture sets ( Output template : PBR Metallic Roughness ).Everything looks good, except for only one of the texture sets, the BaseColor texture gets exported with transparency on the sides. Other parts looks good, but for some reason, it appears like I have some hidden rectangular gradient or mask that doesn't show on the viewport but on export..Please any idea about what could cause that ?  Thanks a lot !! 

  So to keep it simple, I was finished with a model in Blender, and decided to create some textures for it. UV-Unwrapped the whole model, and it's child parts (each with different materials). The Unwrapping worked fine in blender, and so I continued to Substance painter. Baking the mesh maps inside Substance painter revealed the artifacts shown.I have checked for any Overlapping UVs, and even tried unwrapping the UVs while importing the mesh to substance painter.No clue what might be happening, I only have around 20 hours in Substance Painter, and I have indeed checked other related forum posts without much luck. 

I have tried baking with both curvature methods and this happened with another model yesterday too, only thing that fixes it is a restart, it's even kind enough to allow me the option to save my work before I close and reopen it. It's not a crash, it's just some weird visual bug, it's rendering the software completely useless and stopping my workflow in its tracks, I have tried it with the metal edge wear generator, I have tried it with the other edge wears, I have checked my model for ngons, checked the UV maps and made sure the normals are all oriented correctly, I went to delete the cache but there wasn't anything in the cache folder to delete, my paging file is large enough for Substance and I've tried baking with lower/higher resolutions but it happens regardless, I'm a bit lost for things to try now. Version: Substance 3D Painter (9.0.0) My pc specifications (if it helps):Processor: AMD Ryzen 7 5700X 8-Core Processor, 3401 Mhz, 8 Core(s), 16 Logical Processor(s)OS Name:

I cannot download material from the library it shows it's licensed when I go to download, it says"couldn't download the asset" Send to painter also does nothing

I have no pen pressure on Substance painter 2022 steam version. I updated my tablet driver, reinstalled substance painter. nothing works. is this a bug? the verison of substance painter im using is 8.3.1