Bug Reports

Hi World, Is anyone else having it where they sometimes need to log in to Adobe CC every day in order to use their apps? I've had it sometimes its fine for a few days and then sometimes even between shutdowns Adobe need me to sign in again on the same PC.It's really quite annoying when "but it was fine just before lunch" and the extra time required to "log in with Google" wait, , choose account, wait, "You're good to go!", continue with Premiere. Any ideas how to "trust" this PC in my account or similar to reduce/remove the need to frequently re-sign-in please?Cheers!

Ao tentar criar um documento mesclado a partir do documento original, nada acontece. Eu clico pra gerar e não acontece nada, não gera nenhum documento.

I'm running the full suite of Creative Cloud on a Macbook Pro and an Ipad, a shared library that I can access on my desktop will not show up in my library list on the ipad. There is even a notification on the ipad Creative Cloud app that I have joined the library but when I click the link it only shows my personal library. I went through all the suggestion on support chat; reinstalling the app, checking for updates, logging in and out but no luck. Until this is fixed I will have to copy all the assets to my personal library and use that instead which won't be ideal for everyone else in my company. Thanks

Bonjour à tous, Je souhaiterais me connecter à mon compte Creative Cloud sur l'ordinateur de mon compagnon or celui-ci possède un ancien compte duquel il est impossible de se déconneter depuis l'application : une fenêtre s'ouvre pour inviter à l'achat d'une offre qui ne peut être close.  Nous avons désinstallé l'application, l'avons réinstaller depuis mon compte mais quand nous l'ouvrons surson mac, c'est à nouveau sa session qui s'ouvre et ce même problème qui recommence...  Que faire (pour pouvoir lui piquer son ordinateur ?) Vous remerciant par avance de l'intérêt que vous porterez à ce message, je souhaite à tousceux qui m'ont lu une très belle soirée.

I got the license for students for Substance Painter approved. However I cannot download it. It only gives me the option to buy or test it. How do I install it? It's not shown included in my subscriptions in the creative cloud app.

Hello,I am on a 2013 Mac OS 10.15.7 - 2.9 GHz Quad-Core Intel Core i5 - 8 GB 1600 MHz DDR3(with a recent factory reinstall of the OS)- I am running Adobe apps; Acrobat, Indesign, Photoshop, Illustrator (older versions approved for my OS)- I have set Creative Cloud to - 1) not launch on startup  2) not auto update apps  3) Not to sync cloud filesYet, the background processes still running in CC are making the software above completely unworkable - as they are bogging - giving the spinning lollipop?Please let me know if there is a fix for this problem.  Thank you

Hello, I live in Russia, I have the same problem, I recently bought a Creative Cloud subscription. after that I downloaded creative cloud to my laptop, then launched it and entered my login and password, after which the following message appeared: you have logged out of the system, you must log in to continue. Damn, I already wanted to go in.: what should I do, friend? help please

 Searched this issue on this forum and there are no solutions.  As a tech, I have seen this for years across various clients and I do not know why it has not been resolved.  However, as an issue it is insanity how much time and frustration is caused by this when you need to WORK and before you can read a PDF or work in any app you have to sign in... often and also sign out of the same device you're already technically signed into because Adobe doesn't want to bother to deal with how it handles sessions and identify devices. I'm finding after installing updates or rebooting my system I'm promted to sign in much to often.  If it were once a month I could deal, but it can be multiple times a week.Once signed in I'm again prompted with a device activation limit, even though it's the same device that has already been signed in. I'm going to keep this short.  These are professional products, with high monthly subscription fees, that people depend on to work

I have deleted every single app that 'requires' Creative Cloud.Yet your program continues to tell me I have apps that 'require' Creative Cloud. I don't even have a Creative Cloud account to log in with. I'm sick of seeing the software running in the background, and how you guys force me to open the window to exit the program. It is deceptive to not give me a simple option to uninstall your software. A company of your stature should have issues like this taken care of. This is just obviously keeping your software installed on peoples PCs. I don't see myself using your products as a go-to in the future if this is how things are. I would like a solution to uninstalling your software, other than spending the next two days getting my PC ready to factory reset. Thanks.  

Hello,I am on a 2019 Macbook Pro 16 Inch, MacOS Ventura, 13.5.2.   2.3 GHz 8-Core Intel Core i9,Graphics Intel UHD Graphics 630 1536 MB,Memory  16 GB 2667 MHz DDR4I was running Adobe PDF Reader, and in order to get a specific feature I needed, I upgraded to Adobe  Creative Cloud Acrobat Pro. Immediately after I installed the app, it COMPLETELY blocked my computer.  I couldn't access other apps with Commnad-Tab, I lost access to the Finder, so I couldn't even attempt to delete the App from my computer, It wouldn't allow me to access the Force Quit utility, and it wouldn't start Creative Cloud Acrobat either.  It made the computer completely unworkable.  I couldn't even turn restart the computer, I had to turn it off.I turned on the computer again and it was STILL blocking my access to Creative Cloud and Finder, and I still could not access the Force Quit utility.  Creative Cloud was acting like A VIRUS !!  The Creative Cloud UNINSTALL ut

This is a longstanding Creative Cloud issue (happening though many versions over at least the past 2 years).  I am currently running Windows 10 Pro version 21h2 on a Dell 2 processor desktop with 48 Gb of RAM.  After a period of working correctly for a few weeks, I receive an unable to verify subscription status error from one of the apps, usually Acrobat, Bridge or Photoshop and am unable to use any of my Creative Cloud Apps.  This situation is permanent until I log out of Creative Cloud and log back in...a tedious process.  Then everything works again for some time, usually a week or two.  This is a very annoying bug because it usually happens when I am in a hurry.  

I cannot get the new quick actions tab to appear on my Creative Cloud app. I have made sure I have the latest version and also tried reinstalling from scratch to no avail. I have also tried going to "What's new..." and clicking the "Try it now" button. I get a red pop-up that says "Something went wrong." I have a MacBook Pro 16-inch 2021, with an M1 chip. I am running Ventura 13.2.1. The feature is working for my co-workers, and I'm pretty mystified. Thanks for any suggestions.

Creative Cloud stuck at "initializing Creative Cloud". Log File: AdobeLogs_20230907_042115_228-win-GS.zxp. 

Hi Crew, I work on a team of 4 creatives, all using individual .indd files for magazine layouts.Our magazines (2) usually run about 128 pages each, every month.We have a proofreader, a production coordinator and two designers all accessing the documents.We all work in the same office on the same internet speed (high speed).We are having (increasing) issues with file sync.Sync says it's up to date on each Mac, we assume we're ok to open pages as the file sync is up to date. Then, the file conflicts begin. It's like Sync is going to sleep on some of the Macs and only forced to check/sync when a page is opened and saved locally, then sync "wakes up" and conflicted files pop up. We've restarted, all Macs and repaired all Creative Cloud apps. The next step would be to uninstall and reinstall all Creative Cloud on all machines?  Is anyone else having the same problems? Thanks   

Hemos creado una biblioteca design system que está vinculada a un archivo. De repente los componenetes han dejado de vincularse bien. Seleccionamos alguno de los componentes que está dando error para reenlazarlo a la biblioteca y tal como me dice en el mensaje vuelvo a vincular la biblioteca. Una vez que lo hago me sale un mensaje que me dice que vuelva a publicar la biblioteca desde documento origen. Después de publicarla de nuevo lor errores no se resuelven. Adjunto imágenes.Necesito saber por qué está pasando esto y cómo poder solucionarlo.

just installed new photoshop with generative ai features in my new mac m2 but its showing CCLibrary is damged and can't be open . photoshop is working fine but this errors keep on poping on my screen. please help me out form this situationthanks and regardsHitesh rastogi

Hello, I can't download Substance Painter to my device, Creative Cloud is telling me it "doesn't work on this device". The download button is replaced with a grey warning that reads "Not Compatible". I checked the hardware requirements page and all of my specs should be compatible with Substance Painter. Any ideas? System info:Intel i9-9900K 3.6 GHZNVidia 3060 ti32 GB RamTwo 2TB SSDs, one m.2 and one SATAWindows 10 home build 18362.1256

Neues Problem ohne Lösung. Seit neuestem bekomme ich in der Creative Cloud ein rotes Ausrufezeichen, was mich aber leider nicht weiterbringt. In Lightroom Classic zeigt das System bei der Sync an "syncronisiert" und grünes Symbol. Man kann aber keine neuen Bilder vom lokalen System in die Cloud schieben. Alle syncronisierten Ordner vermissen nun das Häkchen der Syncronisation. Dann hilft nut bei der Creative Cloud abmelden. Beim Mac den user ab- und wieder anmelden. Dann wieder neu bei der Creative Cloud anmelden und dann finktioniert das System wieder. Blöderweise tritt der Fehler aber immer wieder neu auf (beim Neustart des Macs).System: Apple Mac OS 14.0 SonomaCreative Cloud:  

HelloI've been having this classic glitch where creative cloud simply won't load.i've tried everything from the FAQ, and the cleaning tool.i've tried updating my visual C++ thing (currently on latest windows)also did download an older version of creative cloud.i don't know what to do now.thank you.

Hello, I just started using Creative Suite and tried to upload some files to the Cloud. After trying to upload anything I am receiving an error message "1 file(s) could not be uploaded. file type not supported." I have tried uploading PDF's, MP4's, JPG's and DOCS files, none of them work. I am able to sync these same files using the Sync feature.Steps that I have already tried:Disable Windows FirewallLog out and into the accountRestart desktopUpload directly from sync folderUpload on browser and desktop appThere isn't any information on the forums that seems to be addressing such an issue. Please let me know if you have any ideas for how to fix this.  Thanks

On macOS 14 Sonoma (currently in beta), the Adobe Creative Cloud app causes a serious issue. Bug Description Once the Creatice Cloud app is launched, the following problem starts happening in ALL apps: If you trigger a Save dialog one way or another, the app's icon starts bouncing in the Dock and the app isn't the frontmost process anymore. That is, it doesn't respond to keyboard until you manually bring the app back into focus by either clicking the Save dialog, app window, or the app icon in the Dock.The same issue also happens when calling the Open dialog (in which case the icon doesn't bounce in some apps, but the app is still not responding to keyboard until you bring it back to front manually).The bug prevents users from performing regular operations related to saving/opening documents such as specifying the file name, or cancelling the dialog etc. (until you manually bring the app back to the front). Additional Info -The problem affects absolutely a

I have been unable to open the creative cloud app no matter what I do all I get is a spinning loading wheel forever. All I want to do is log in so I can delete all the apps I dont use off my computer as they are taking up most of my disc storage. I just want help getting all this off my computer and it feels like I am being prevented from doing that, which also feels unfair and gross like someone or something is attached to me and wont let go no matter how many times I yell "NO STOP GET AWAY" it doesnt leave like please help me get this off my computer

My Creative Cloud app now opens as a white window (Windows 11 PC and the problem started for no apparent reason) - it seems frozen because even of I click on close it won't close. My Photoshop and other Creative Cloud apps work fine. The instructions appear to be here:  https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-app-doesnt-open.html Item 2 has uninstall instructions that contain a link to here : https://helpx.adobe.com/ca/creative-cloud/help/uninstall-creative-cloud-desktop-app.html The instructions under this linked page say under "Before you install" to "Uninstall Creative Cloud apps" and a link leads you here that states one must use the the Creative Cloud app to uninstall the apps https://helpx.adobe.com/ca/creative-cloud/help/uninstall-remove-app.html. It's circular because my Creative Cloud app dosen't work so I can't use it to uninstall the Creative Cloud apps that I need to uninstall so that I can unisnstall and re-install Creative Clou

Boa tarde a todos. Estou com um problema.Recentemente adquiri um SSD de 1TB e reinstalei todos para esse disco, porém, ao trabalhar em um projeto, recebi o aviso de que meu disco rígido estava cheio.Por algum motivo ele ainda está usando o disco rígido que utilizo apenas para o SO, com 128Gb. Como faço para jogar tudo no SSD de 1Tb? Estou deixando alguma coisa escapar. Obrigada a todos.