Bug Reports

Photoshop CC 2017 is giving this message: "Could not complete your request because of a problem parsing the JPEG data" when I try to open certain JPEG files. Same file shows fine in Bridge CC, Chrome, IE, irfanview, and is recognized as JPEG image.The image is downloaded from my Instagram account, but is seems that there is same issue with all images downloaded from Instagram.

In Windows 7 the WIA Support Destination folder isn't resizable:File - Import - WIA Support ... - (Destination Folder) Browse "Browse for folder" also always opens at My Computer level, instead of the previously selected folder. If it's possible to fix this as well it would be greatly appreciated.The problem also occurred with batch processing but this has now been fixed:https://feedback.photoshop.com/photoshop_family/topics/in-batch-processing-make-source-folder-window...

Hi There,I just got out of a chat with support and asked me to do a feature request here.I told her it's a bug!Here we go.I do architecture and skyline photography.To be able to do what I want I am stacking a lot of layers and use parts of each picture to create the final image. I am on a very decent Mac Pro 2013 with 64GB of ram and D700 graphics cards. The problem I have lies in the redraw times when enabling or disabling a layer. If it works fast it takes 3 or 4 seconds to update the picture on my screen. (so really slow)However when it really slows down it can take up to a whopping 30 seconds before the picture gets updated. Zooming in can take this long as well.So I have been investigating a lot I even brought my mac in for repair but everything was OK.It should be because 4K movies play without a hiccup.Anyway, a friend of mine with the dame configuration sold his mac after 2 months of trying. That's how frustrated he was. He lost 3000 dollars on the sale. (his cho

After editing or saving large PSB files (16bit, compressed) chunks of the image are missing or have color banded artifacts.Here is an example: I got 64GB of RAM and tested it to be sure that it hasn't any defects and causes the issue. I cannot complete my work anymore with this issue. Please fix this!

There is a bug in photoshop that has been around for a long while where if you save for web on an image it will lock the next open window to the top left of the screen. I can move the window to the center of the screen and everything works as it should as long as I don't save for web. Other files will open and the open dialog box stays where I put it but when I save an image with the legacy save for web command, right after that dialog box closes its locked to the top left again. Really annoying. Can we please get this fixed

Previously, Photoshop would automatically save the state of the "Relative" check box in the Canvas Size dialog across sessions, even after Photoshop was closed.Now, with recent versions (Photoshop 19.1.3) this choice is no longer saved across sessions.Why??Some of us always use the same workflow, i.e. resizing in a "Relative" way.  Having to make sure this box is checked is clumsy, and frankly a wasted click.Can Photoshop please remember the state of the checkbox across sessions again, which is the way this dialog used to behave?Thank you. Image is not available

Hello,I use MS Surface Pro and Surface Studio, both with a Surface Pen and both with Windows 10.Since some days there is no more Pen-drawing possible with the brush tool on both devices (with each a single pen) in Photoshop CC. When you zoom in once, the pen works like a hand tool but not like a brush. The pen still works correct in MS Ink, OneNote and even in Illustrator.

Hi,I am having an issue when I press tab to turn my palettes on and off with the tab key. They are re-ordering themselves alphabetically instead of how I left them. For example the layers palette will be visible above other palettes, I will press tab then do some painting/working, then when i press tab to turn the palettes back on I find that it is buried underneath other palettes. Is there any reason that the palettes should not be exactly as I left them vs. re-ordering themselves alphabetically?Thanks

Ever since the last update a rotate doesn't follow the window size.I have attached a video as I believe this to be a bug.https://www.dropbox.com/s/9g4kqdezetxkqpj/PSPhotoRotate_Bug.mov?dl=0

In Photoshop CC 2017 (also CC 2015), renaming a layer or layer group after using the layer filter option causes the programme to crash. It only happens after you've switched the toggle off (so you are no longer in filter mode) and then rename a layer. It doesn't have to be directly after either. You can preform a number of tasks first (edit artwork/text, move/delete a layer etc.) and then rename the layer and it will still crash. The issue seems to clear up after an unspecified amount of time or possibly a certain amount of operations preformed I've been able to recreate this bug every time I've attempted it.

As the title says, when i copy frames on the timeline and paste them, PS CC 2018 crashes. Mac OS Sierra v 10.12.6

When using Quick Export As PNG, if I quit photoshop before the icon has actually shown up on my desktop, then it's just lost forever. It should have a "this file is being saved in the background" warning message the same way the "save" command does, not just silently cancel the write if you happen to quit before it has silently finished writing.To reproduce: Create a large document (i.e. 24000x6000) Fill it with noise or something to make the resulting file take longer to write Open an Explorer window to the folder you're intending to save it to (or make sure you can see the desktop if you're saving there) Do 'Export > Quick Export As PNG' Before the document's icon appears in the folder that you're saving to (this takes about 1m30s on my machine), quit Photoshop. Photoshop immediately quits as though it weren't in the middle of something important, and the PNG it was supposed to export never appears. I know that the simple workaround is "well just don't quit photoshop while you'r

Posting at the request of @AdobeCare on Twitter:Photoshop has a 2GB limit for PSD file sizes, and I only discovered this after using Photoshop for 10 years. The problem is the error message is exceedingly unhelpful.Could not save [filename] because the document is bigger than 2 gigabytes.See help topic 'Saving Files' for more information.The problem: this description makes it sound like Photoshop has a file limitation of 2GB. It doesn't say "this file format". Just that the document is bigger than 2GB and thus it can not be saved. Further, the description does not provide a solution. It tells me it can't save, then suggests I go search for it.Fair enough. I went to Adobe's help (looking up Photoshop only) and searched for "Saving Files". NONE of the results on the first or second page applied to my problem. When you want to save a file and can't it creates a bit of anxiety. The only solution/suggestion it provides does not contain the answer.The error message should be able to determin

When I'm using the Script Listener plugin, it causes a lot of lag. For example, it makes the Pen Tool very slow, to the point where it's unusable. I would like to know if this has been documented, and if there are any solutions, or whether it is simply part of the baggage of the plugin.

Hello,I am a retoucher so i use Adobe Photoshop to do my work.Recently i've bought a new iMac 21.5 (late 2015) with cool 4k Retina display.Configuration:OS X El Capitan Version: 10.11.3 (15D21)iMac (Retina 4K, 21.5-inch, Late 2015)Processor: 3,1 GHz Intel Core i5Memory: 8 GB 1867 MHz DDR3Graphics: Intel Iris Pro Graphics 6200 1536 MBBut the happiness was gone very quickly after installing Adobe Photoshop and tries to do my job. The matter is that i've found a disgusting bug. My screen goes black/begins flickering/flashing (video is here - https://youtu.be/D-5dF3dvYmM).First my think was - perhaps this is a problem with key combinations or graphic tablet. So i switched off the tablet and checked hotkey settings and tried once more - the problem didn't gone.Next i tried to repeat the bug. I've realized that there is no any sequence of actions. Screen flickers randomly. But i noticed - pressing CMD,SPACE,[] keys makes screen to flick more often (when using brush or stamp tools).

In the Edit>Preferences>Tools menu, there is an option to disable animated zoom. Animated zoom becomes disabled when using the Ctrl-- and Ctrl-+ key combos but not for the zooming buttons on the navigation window. I want to disable animated zoom because there exists another bug in which, during the zoom animation, Photoshop will display the canvas in a previous history state, which makes for a quite disorienting user experience. I use a pen and tablet with Photoshop and I find the navigation window to be the most convenient way to move about the canvas.

Upgraded to the new Photoshop 2018 and can't seem to drag a layer style (texture, pattern fill)on a file created on previous version that let me do so. Any ideas?

PS CC 2015.5 Issues with rendering engine - When creating a video from individual mov files the progress bar stops and an output file is created but the last part of it is black and PS continues to display the progress bar and consume some CPU cycles but I have to end PS by shutting down the process.

Enabling the new built in brush smoothing disables the effect of brush build up.

Liquify algorithm acting strange. I am reshaping one layer. Then I press ok. After that I want to reshape underlying layer at  the exact way. Until PS CC 2018, I just press CTRL+L and that layer deforms exactly as previous layer (they blend as they were). In PS CC 2018, when I do that, it deforms strangely, not even close to the  first liquifyed layer. 

Unlinked layer masks no longer get resized in an image resize operation – nor do they respect canvas size changes (ie. if you add canvas to the left side of the image the mask does not stay to the right with the rest of the image) . This is really painful – manually turning back on linking in a big document just to do an image or canvas size is a pretty awful workflow – and there's an enormously high risk of not spotting the error created from an unlinked mask until its too late.

Using the new Photoshop cc 2018, there is a wrong selection process with a clipping mask layer. Once there is a bottom layer with two or more layers clipped to it, and one of the layer is Hidden, you cannot select any layer above it using CTRL+Alt+Right Click on canvas. Furthermore, any layer above the hidden layer will NOT be shown in the pop up menu of CTRL+Right Click on canvas. 

I'm running the latest update for photoshop (CC), and I started noticing this tiny initiation lag on certain brushes that's mainly noticeable when I'm trying to do a series of small strokes. I'm not having lag issues as far as I can tell, it just seems the brush will not initiate on the canvas until after I drag it a certain distance away from it's starting point. The strangest part about it is the inconsistency of the problem. It seems to only be a problem with imported brushes and only with certain ones. And if I disable smoothing on the brush, it might fix it or it might not, and if it does, then it only fixes it for a few minutes. The reason I know it's not just input lag is that I can press firmly on the canvas and draw tiny circles with nothing showing up on the canvas until I either lift the pen up or I drag it further from the starting point. I also tested it with a mouse to make sure it wasn't just my tablet and it does the same exact thing, except for when I disable smoothing

In most recent 2018 update, healing and spot healing brush have become much less responsive, sometimes taking multiple seconds after completion of stroke to affect the image.Late 2016 Macbook, up to date OS and SoftwareI've done the regular things like turning off OpenCL and changing other performance options... no change.GIF framerate is sped up 2x  

Photoshop 2018 CC 19.0.1Mac OS El Capitan 10.11.6Suitcase Fusion 19.0.4 (6333)Even though fonts in Suitcase Fusion have been activated, an active TypeKit window appears. When I click CANCEL or even select an alternative font and click DON’T RESOLVE, the window won’t close. While it is active, the spinning dots just keep going and going. I have to quit or force quit Photoshop in order to use it. Then I have to manually turn on the full family and reopen Photoshop.I have changed settings to force Suitcase to open Font Families, however this TypeKit window shows up when I don’t have a font available and it simply won’t close without forcing Photoshop to close.It's very odd as I have been using Photoshop CC 2018 for months and have updated Suitcase, however this issue didn't seem to pop up right away.The image below shows my Photoshop TypeKit window in front of Suitcase, which shows that the font is activated (diamond shape).