Bug Reports

I'm working on a documentary. Our team is using Productions with the Production files and all media stored on a local NAS (Avid NEXIS). We are in Premiere 25.2.1. I am cacheing to the default folder (Users/[user name]/Library/Application Support/Adobe/Common) on a 2023 M2 Ultra Mac Studio with 192 GB of RAM and 1 TB of internal storage. My media cache is set to "not delete files automatically." And, under audio settings, I have "Generate audio waveforms automatically during import," de-selected.  Everyday when I open any project in the production, I notice my visible waveforms, created the day prior, are gone. When I look into my cache folder at the corresponding .PEK file, I can see it there, in the dated folder from the day prior, along with all the other .PEK files—all mixed media sources—that are also not showing visible waveforms in Premiere where they were yesterday. If I select these clips and "Generate Audio Waveforms," new .PEK files will be creatd in a new folder in

Detailed Bug ReportSystem Environment: Device: HP OMEN 16-ah0xxx (2026 Model) CPU: Intel Core Ultra 9 275HX (Arrow Lake Architecture) GPU: NVIDIA GeForce RTX 5080 Laptop GPU (16GB VRAM) RAM: 64GB DDR5 (5600MHz) OS: Windows 11 Home Single Language (Build 26200.8246) Display Setup: Internal 165Hz display + External ASUS VG27AQL1A via HDMI (1440p @ 144Hz) The Issue: In Premiere Pro v26.2, clicking or hovering over any item on the top menu bar (File, Edit, Clip, Sequence, etc.) causes a significant UI hang/freeze lasting 2 to 5 seconds. This issue is most severe when an external high-refresh-rate monitor is connected.Observations & Technical Data: Monitoring via Task Manager shows that during the menu click, GPU 0 (Intel Integrated Graphics) spikes to 40-50% utilization, while GPU 1 (RTX 5080) remains at 1-2%. It appears that the UI rendering thread is being incorrectly routed through the iGPU instead of the dGPU, creating a bottleneck on the new Intel Ultra 9 architecture.

Hi all, looking for help and information on an issue I am having.To preface this, Apple has agreed to buy back my M4 Pro and M4 Max MacBooks, but they have asked me to reach out to Adobe to get more information on this for better understanding of the issue.I'm experiencing playback issues (very choppy and stutter, skipped frames) on Quicktime (Native Metal) on the M4 chips, but this issue is not replicated at all on the M5 chips we used to test. We used the same exported file to test (Apple support verified the checksums).Apple has benchmarked the M4 MacBooks and found no technical faults, they have ruled out performance issues on their end. They believe it is a software issue with Adobe and M4 chips, as it works fine on M5.We use Premiere Pro and Media Encoder for work frequently and have never encountered this issue, only first noticed it a week ago.Does anyone know who we can talk to get documentation/logs, a sort of paper trail running to talk to Adobe Technical Support, that we ca

When i click on the export panel and click on the ‘location’ link, premiere does not respond (i hear the windows chime) and i cannot escape, click on anything or close. i have to end task premiere. this only happens randomly so not every time.  

 Bug descriptionIn the latest version of Adobe Media Encoder 2026 on Windows 11, newly added export jobs appear in the queue in reverse order. For example, when I add a second job, it is placed above the first job instead of below it.The actual encoding order is also inconsistent. Sometimes Media Encoder processes the queue from the bottom upward.Manually dragging jobs into a different order does not reliably fix the problem. Media Encoder may still process them according to the order in which they were originally added rather than their visible position in the queue.Steps to reproduceOpen Adobe Media Encoder 2026. Add one export job to the queue. Add a second export job. Notice that the newer job may appear above the previous job. Add several more jobs and manually rearrange them. Start the queue. Observe that the jobs may encode from top to bottom, bottom to top, or according to their original insertion order rather than the visible queue order.Expected resultJobs should be added to

These BWF WAV files were created and exported from Pro Tools with the followingexact source timecodes:• 2997DF_1h00m.wav → 01:00:00;00• 2997DF_1h10m.wav → 01:10:00;00• 2997DF_1h20m.wav → 01:20:00;00• 2997DF_1h30m.wav → 01:30:00;00However, after importing them into Premiere Pro and setting the Time DisplayFormat to 29.97 fps Drop-Frame Timecode, Premiere displays:• 2997DF_1h00m.wav → 00:59:59;29• 2997DF_1h10m.wav → 01:09:59;29• 2997DF_1h20m.wav → 01:20:00;00• 2997DF_1h30m.wav → 01:30:00;00Requested behavior:Please preserve and display the original source timecodes assigned when theBWF WAV files were created:• 2997DF_1h00m.wav → 01:00:00;00• 2997DF_1h10m.wav → 01:10:00;00• 2997DF_1h20m.wav → 01:20:00;00• 2997DF_1h30m.wav → 01:30:00;00The attached ZIP contains the original 1 kHz BWF WAV test files exported fromPro Tools. A screenshot showing the Media Start values in Premiere Pro is alsoattached.Premiere Pro: 25.6.5 (Build 4)Operating system: macOS Tahoe 26.5.2Hardware: MacBook Pro 16-inc

Film Impact Dashboard effects causing footage to shift off frame during playing. Latest update. 26.3 build 93

So i bought a new laptop like 3 weeks ago and i downloaded and started using Adobe softwares like photoshop and premiere last week. But now premiere is really bugging and tweaking out. While i was editing a 58 minute video 3 days ago premiere suddenly crashed and made my entire screen including my 2nd monitor black. And after resetting my laptop and stuff, i tried opening premiere again, still crashed everything. So i decided to ask chatgpt for help (idk if thats good, i was desperate and was really shy of using reddit). And with Chatgpt we did multiple things too see if it can help. I tried erasing cache, switching my driver to Nvidia studios, change the path to a separate folder, etc.While doing those attempts (still failed), i went to see what actually crashed, apparently it was a "LiveKernelEvent 141". After doing similar stuff, I found out that my Adobe and its software was in Onedrive, and i thought that was the issue, and after making a backup of my proj i deleted adobe and its

Properties panel causes severe freezing on any interaction — 40+ second hangs, complete unresponsivenessPremiere Pro 26.2.2 (latest stable release as of May 2026) freezes severely whenever the Properties panel is used. The issue was also reproduced on the latest Premiere Pro 26 Beta — confirming this is not version-specific within the 26.x branch. Specific examples:Adding a simple text element and attempting to change color, border, or shadow: 40+ second freeze before any response Editing background color or text color: application becomes completely unresponsive, requires force-close Applying a simple mask to any element: full hang Editing an existing caption: application freezes for 30–60 seconds or indefinitelyThis is not occasional lag — every single interaction with the Properties panel triggers a freeze. The issue is consistent across all projects (new and existing), all sequence types, all source file formats (H.264, MP4, ProRes), and all timeline operations involving Properties

Approximately every other edit, the application becomes unresponsive for 30 seconds to a minute. During this time:The UI freezes completely Playback may continue, but I cannot stop or interact with it Menu interactions are extremely delayed or unresponsive The system becomes partially unresponsive (e.g., Alt+Tab does not work until Premiere responds again)This issue also occurs when pressing play, and when opening menus.The problem began suddenly without any known changes to my workflow or system configuration. It occurs across all projects.Troubleshooting attempts:Updated GPU drivers Cleared media cache multiple times (both “clear unused” and “clear all”) Tested editing from different drives (including internal and external storage)None of these steps resolved the issue.This behavior is severely impacting usability and makes editing extremely frustrating. Windows 11 25H2 (26200.8246)Premiere Pro v26.2.0 Build 65Gigabyte AORUS 15P XD-Intel i7-11800H-16GB DDR4-3200-GeForce RTX 3070 Mobi

I'm experiencing problems when outputting a video that uses a “directional blur effect”. When I exporting video in the media encoder, the effect doesn't appear. But this effect working when exporting video with “export media”.   

Je suis un utilisateur de la suite Premiere depuis des années Et je n'ai jamais pris le temps de faire un poste ou de remonter un problème. Mais là il faut que ça cesse.C'est quasiment devenu impossible de travailler sur la suite. J'ai un légion avec 32 gigas de RAM et faire des montages de 2 caméras avec des osmo Pocket 3 (pas des caméras de fou) est juste invivable. Vous ne pouvez même pas savoir à quel point c'est une déception quand on paye un logiciel aussi cher tous les mois de ne même pas pouvoir faire quelque chose d'aussi simple que de faire un montage que je pourrais faire sur mon téléphone sans que ça bug.Je vais dans les prochains mois faire l'effort de migrer l'intégralité de mes process sur un autre logiciel de type Da Vinci Resolve car c'est juste insupportable de perdre autant de temps en tant que professionnel quand on paye un logiciel professionnel. Le logiciel freeze toutes les 2 minutes, quand on commence à lui donner des ressources (RAM en plus ou qu’on mets les fi

System:Premiere Pro 26.3.0macOS Tahoe 26.5.2Mac mini M4 Pro (48 GB) HEVC footage from an iPhone 15 Pro Max glitches in the Program Monitor when Scale is above 100% and playback resolution is set to 1/2, 1/4, or 1/8. Full resolution works correctly. Exported videos are normal. Screen recording attached.

I tried using premiere 2026 and it won’t open without closing or crashing. I’m not even trying to open a specific project but it closes on the home page. I’ve updated my graphics driver and even tried re-installing the app but neither of those worked. Any suggestions?Running on a windows with a Intel Core Ultra 9 and GeForce RTX 5080 and a z890 Aorus Pro Ice Motherboard. I’ve included a video in case it provides clarity.

I just updated to 2026 Premiere and every single time I open my project it crashes before it can open. Switching back to 2025

Good morning, community.Every time I use Premiere (2026 latest version), whenever I move around the interface and panels, the program freezes. 😫I’ve already reinstalled Premiere, created a test project on 3 different SSDs, and the freezing issue still persists.I’m using a laptop with an R5 8645HS + 32 GB DDR5 RAM + RTX 4050 (updated Studio driver) + 1 TB NVMe + 1 TB SSD.I only have issues with Premiere—After Effects runs without any problems.Any solution?P.S. I’ve reinstalled, reset, and cleared the cache. Only the program freezes; the laptop keeps working normally and can still play YouTube videos.   

My transcript tool is not working, I updated premiere like 2 weeks ago and this just happened today. Needless to say, this is not what the audio is saying, it’s the reading of a script. I tried both the Text Based Editing Transcript and the Static Transcript, none of them works 

Bug: Premiere Pro 26.3 playback issue with DJI HEVC D-Log M.Mac: MacBook Pro 14" M5 Pro, 24 GB RAM.OS: macOS Tahoe 26.4.Camera: DJI Mini 5 Pro.Media: 4K 60fps HEVC (H.265) D-Log M.Problem: Files play perfectly in QuickTime, but in Premiere Pro 26.3 the playhead moves while the image updates only every few seconds. Playback is extremely choppy.Test performed: The exact same files play perfectly in Premiere Pro 25.6.6 on the same Mac.

App Version: Premiere Pro 26.2.0 and 26.2.2 (issue present in both, including the current Beta build) Issue Category: Performance / UI Responsiveness OS: [Windows 11 Pro 24H2 / macOS version] CPU: [your CPU] GPU: [your GPU + driver version] RAM: [your RAM]Problem Description: After updating to 26.2, the UI freezes or hangs on nearly every mouse interaction — opening top menus, clicking panels, scaling clips, and using the text/captions tools. Each freeze lasts from a few seconds up to several minutes ("Not Responding"). Timeline playback itself is relatively smooth; the issue is specifically UI responsiveness. The problem occurs in existing projects AND brand-new empty projects, so it is not project-related.26.2.2 was supposed to address this, but the freezing persists with only minor improvement. The current Beta build shows the same behavior.Troubleshooting already performed (no fix):Reset preferences (Alt on launch) Cleared media cache and relocated to NVMe Clean GPU driver reinstal

* Issue:The Frame.io V4 panel fails to load its content and shows "Connection Error".The panel authenticates successfully and renders its shell (Sequences / Browse tabs),but the body never loads. Evidence points to the UXP network stack, not toconnectivity or the CDN.* Steps to Reproduce:1. Open Premiere Pro on macOS (Apple Silicon).2. Go to Window > Frame.io > Frame.io V4 Comments.3. The panel loads its header and tabs.4. The content area stays blank, then shows "Connection Error — Unable to load   Frame.io. Please check your internet connection and try again."5. Clicking "Reload" reproduces the same result every time.* Expected Result:The panel loads my Frame.io V4 workspaces, projects and assets.* Actual Result:"Connection Error" with:  Error: The operation couldn't be completed. (NSURLErrorDomain error -999.) (-999)  Panel version: frameio-uxp_v1.0.27Inspecting the panel (right-click > Inspect Element) shows:- Successful preconnects to https://api.frame.io/, https://pictur

Bug Report: Severe System Hang when Accessing Menus and PanelsApp Version: Adobe Premiere Pro v26.2.0 (Build 65)Issue Category: Performance / UI ResponsivenessStatus: Recurring / Degrades over timeSystem SpecificationsProcessor: AMD Ryzen 9 5900XT 16-Core Processor (3.30 GHz)RAM: 64.0 GB DDR4 3600 MHzStorage: WD_BLACK SN770 NVMe SSD (Firmware: Latest/Current)Operating System: Windows 11 ProOS Version: 25H2OS Build: 26220.7872Issue SummaryOpening any top-level menu or interacting with specific utility panels (Properties, Project Manager, Subtitles) causes Premiere Pro and the entire operating system to freeze for 5 to 7 minutes. The issue is cumulative; the application becomes increasingly sluggish the longer it stays open, eventually requiring a full restart to regain functionality.Steps to ReproduceLaunch Premiere Pro v26.2.0 (Build 65) on Windows 11.Perform standard editing tasks for a period of time.Attempt to open any top-level menu (e.g., File, Edit, Clip) or the Project Manager.A

Hello Adobe Support,I am experiencing a persistent and severe crashing issue with Adobe Premiere Pro on my MacBook Pro M4 Pro with 24 GB RAM and macOS 26.5.2.Premiere Pro repeatedly crashes shortly after opening or working inside a project. The issue has occurred across multiple projects, different clients, and footage from different cameras and sources. At different points, Premiere has also crashed with brand-new projects and with little or no active editing.I have already completed extensive troubleshooting:- Cleared the Media Cache.- Reset/trash Premiere preferences on startup.- Launched Premiere with third-party plugins disabled.- Disabled hardware-accelerated decoding.- Tested different import methods, including File > Import instead of Media Browser.- Closed the Media Browser panel.- Tested multiple projects.- Tested footage from different cameras, clients, and sources.- Created completely new Premiere projects.- Completely uninstalled and reinstalled Premiere Pro.- Tested Pr

Premiere Pro v26.2.2 no me transcribe nada, literalmente nada. Se queda cargando para luego quedarse ahí quieto. Mi única solución después de perder horas fue volver a reeditar todo en la versión 2024 ya que ahí la transcripción me funciona PERFECTO. Enserio, tengo todo descargado en la v26.2.2, el paquete de idioma, el enhance speech, pero aun así nada de nada. Y no es un tema de archivo ni nada de eso ya que, como menciono, la versión del 2024 me funciona mucho mejor.

I can no longer drag layers, change numerical values, or trim a layer.It's becoming impossible to edit.It freezes up constantly, and the audio also cuts in and out. It might randomly start working again, but only for 1 click, then it won’t allow you to move or change anything. Version: Premiere Pro version: 26.3Chip: MacBook M5 MaxmacOS: Tahoe Version 26.4Memory: 128GB Becoming more and more concerned with Adobe. This has been reported several times with 0 help.Many others are experiencing the same thing.    

after opening premiere create a sequence and upload a media then premiere crashes, does it every-time