Bug Reports

I exported a video in h.264 format to my computer and moved the file to my cloud folder so I could access it on my phone, it shows up on my phone but then I get a pop up saying the file type isn't supported and cant play it anywhere but on video players on my computer. Have exported other larger file types like this with success, and tried exporting with other file types this time with same result. Not sure what to do, please help! 

Hello allI recently updated my Premiere Pro to the latest version at the same time I got a new camera.I've been trying to edit videos shot on Nikon Z8. When I color correct it I can see just how I want on the timeline, however when the export is done the colors come way off. It seems the export applies a Gama on top of the video. Here are the 2 imagesI also turned the "Effects" button off when exporting. Can anyone help me understand what is going on? Thank you Felipe

This is a weird one. Over the years, I have noticed that random crashes of Premiere Pro seem to correspond to updates in Creative Cloud. I obviously can't recreate this, but it has happened enough that I an 78% positive there is some connection. I crashed today while exporting in Media Encoder; maybe it's not weird, but PP was in the background. The "Check for issues box" popped up, and I took the bait and clicked on it and suggested I update to the newest version... light bulb goes off because, for the first time, it wasn't recommending the version I already had installed, plus I only updated to the 24.5 a few days ago. I finish my export, post it, send an email to my client explaining why I didn't make all the changes they requested, then head over here and notice that the "Welcome to Premiere Pro 24.6!" post had been made just a few minutes prior. Coincidence ¯\_(ツ)_/¯ I'm on an iMac Pro3 GHz 10-Core Intel Xeon WRadeon Pro Vega 64 16 GB128 GB 2666 MHz DDR4Sonoma

I closed and then opened Premiere Pro, and now the markers in my project have all turned to the default of green.  I'm running Premiere Pro version 24.2.1.   I've had this project for a couple of years, and never had this issue before.   Any suggestions?   

The timeline is frozen when playback starts, it only refreshes when you press stop. After wasting alot of time, I found the bug. There's a GUI refresh problem when the 'browse' tab is open withing 'Essential Graphics'. Clicking on the 'Edit' tab or closing the panel fixes this immediately. I'm running a dual screen setup, with all panels apart from timeline and program, on a vertical screen. I am running the latest update: Build Version 24.6.1 (Build 2) in the latest windows updates, with AMD processor and NVIDIA 3080, currently using inbuilt jack for headphones. Hope this helps people and can be fixed soon. 

I have my Yamaha HS5 monitors connected to Adobe Premiere Pro through a Focusrite interface. When I scrub through a video in the project panel, adjust values like scale with the mouse, or resize workspaces, I hear an electrical noise.This problem only occurs in Premiere Pro and nowhere else.How can I fix this so that I don't hear these sounds?

Hi everyone! Premier Pro 2024 keeps generating PEK files nonstop, creating duplicates (Mac M3max). How can I fix this?

When I use a preset effect that contains two or more masks, an additional mask is loaded, resulting in a total of three masks. I have already checked the preset effect using Notepad++ and confirmed that the preset only contains two masks. This indicates that the issue is with Premiere Pro's loading process.As a side note, there are no issues when only one mask is used.

Premiere Pro > Settings > Timeline Preferences....ISSUE 1: When I set the "Audio Transition Default Duration" to  .01 seconds and click okay, it seems to be saved. If I go back into the settings, it still shows as I saved it. However, if I try and apply the default transition to an audio clip, it applies .02 seconds instead of the .01 seconds I saved.  ISSUE 1: When I set the "Audio Transition Default Duration" to  1 frame, the moment I click anything outside of the textfield, it automatically changes the frame number from 1 to 2, so I'm unable to set the "Audio Transition Default Duration"t to 1 frame. However, if I apply the 2 frames to an audio clip, I am able to manually adjust to 1 frame. but the default setting doesnt work.  Why this is so important to fixWhen editing on the timelime, I'm still able to manually edit the transition duration from .02 seconds  to .01 seconds or 2 frames to 1 frames, but for my current project I have thousands

I edit podcasts that requires subtitles burned into the videos. When I use the create static transcription, my PC restarts randomly. I do nothing in the project waiting for it to complete to only having it restart and try again. I just updated my graphics driver to 560.94 and updated premiere to 24.6. Still having the same issues. MY PC:AMD Ryzen 9 5900X32 gb of 2133 ddr43060 TI

Tab key no longer advances through form fields of the Essential Graphics panel.  v24.6.0(Build 86) on Windows 11.  I think tab navigation in Essential Graphics stopped working a few updates back.  1. Create a shape2. In Essential graphics, numerically change the x position.3. Tab key does not advance to numeric editing of the y position.Previous functionality allowed keyboard tab navigation to cycle through the editable form fields in the Essential Graphics panel.  This is an accessibility issue as well as a workflow issue.

Issue - When jumping between sequences (for example while pancake editing), transcripts are slow to load in the text panel. Also, sometimes transcripts won't load at all and the text panel says there is no dialogue present. Transcripts won't reload until preferences are reset. Adobe Premiere Pro version number: 24.6.1Operating system - macOS 14.6.1System Info: CPU, GPU, RAM, HD:3.5 GHz 8-Core Intel Xeon WGPU AMD Radeon Pro Vega II 32 GB96 GB 2666 MHz DDR4Thunderbolt GShuttle RAIDVideo format: ProRes ProxyWorkflow details: nothing specialSteps to reproduce - editing from one sequence loaded with transcribed material into anotherExpected result - Transcripts should load immediately (this is already transcribed material)Actual result -  Transcripts sometimes take over ten seconds to load or don't load at all and the Transcript panel says there is no dialogue to transcribe.

Hi All,   I've seen this question asked in previous discussions, but it was never answered. I am exporting Prores 4444, no effects, raw footage and some of my clips are exporting upside down. Everything is normal in the timeline and preview. I've cleared my cache to troubleshoot but no difference. Everything is fine when exporting h.264.    MAC Sonoma 14.3.1  Premiere Pro 24.0   Note: Subject edited by moderator.  

I've come accross this issue in 24.5. It definitely hasn't been fixed. In an empty Project the Black video isn't created if you do it via the File > New menu. But once you create a Color Matte or the black video via the project bin menu it magically starts to work via the File > New menu as well

Issue with Premiere version 24.6.1 When using a multichannel sequence its export the audios with -3dBFS Another issue is related with custom sequence TC In, in export there is a bug wich mismatch the correct TC IN from sequence. thanks in advance.

I'm finding 24.5 extremely buggy. Suddenly the program window is very slow to update while using proxies, compared to the fullres footage which is faster. My cursors stop updating after a few minutes of working: the tool highlight changes, but the cursor and action does not change, forcing a restart of the application. These are new problems introduced in 24.5. This is frustrating and is making all work take longer.   2019 mBPO 2.6 GHz 6-Core Intel Core i7 on AMD Radeon Pro 5500M 8 GB 32 GB 2667 MHz DDR4 Mac os 14.3.1   Mod note: I changed the title to reflect your issue and for search purposes.  

I had a timeline of three layers - linked canva file (Background), Descript file (Captions) and a pre-exported video as a picture in picture (As in middle with background canva file showing around the video and captions underneath. Needed to relink the content (and also use "replace with clip - from bin" option.) - This used to work fine, but is now making every cut through the timeline start at the start of the media rather than the sections of media I had all lined up /edited for all layers.I'm finding that there are pages online from last year showing about this issue and then being fixed through updates.... but maybe that bug is back in recent updates again - I have the most recent update - I also tried opening the beta version as one of the pages suggested - cuts are still reverting to the start of media on that timeline. Without a fix means having to redo full edits from scratch. 

I have a brand new computer with Win 11 Pro - yes, updated. AMD graphic card and Intel graphics are all updated with latest driver.I use:Sapphire Radeon RX 6600 PULSEIntel Core i9-12900K CPU TrayASUS PRIME Z790-P WIFI motherboardI have no third party plugins or anything else added to the app. Just a clean install. I have not yet had the time to even do any specific set-ups in the app. I just installed and opened it.I can drag into the timeline, and I can preview to start with, before the preview either goes black or just freezes. I can still save the file and click around in the UI, but cannot work anymore.The Photoshop; adobe Premiere PRO, Lightroom are all downloaded in latest versions. They all have issues making them impossible to use after immediate freez or no longer can be operated for various reasons.I have downloaded the Adobe creatice cloud diagnostic tool - a tool that diagnosting Adobe premiere issues, and the tool reported that an Intel graphic driver should be updated. I

Adobe Premier Pro'ya girdiğimde veya yeni bir dosya açtığımda, açtığım en eski dosya her zaman eklenir.Normalde bir dosyayı her açtığınızda farklı bir dosya açılması gerekiyor ancak onu açtığımızda dosyalar her zaman ilk açtığım dosyaya göre ayarlanıyor.Bazı ayarlarla oynayıp oynamadığımdan emin değilim

Bonjour, Je deviens fou ! Pour quand j'écris un texte (avec l'outil T, en objet graphique essentiels ici en l'occurence…) Premiere comprend un O, un I, un S (par exemple) comme un raccourci clavier et me déplace dans la timeline, affiche des écrans non désirés, plutôtque de taper mon texte ?

Issue: If i export to Apple ProRes the Date in Windows Explorer shows the wrong Date. I did a test export now 2024-06-22 and the Date shown in Windows Explorer is 2024-06-26.   How to reproduce: 1. Export anything to Apple ProRes. (any flavour) 2. Open Explorer, set View to Details.   Actual result: The Date tab will show a date four days ahead instaed of the date the file were exported. I exported 2024-06-22 and i got the Date 2024-06-26. Wrong Creation Date inside Premiere Pro as well when i import the exported file. (See the attached images)   Expected result: If i export 2024-06-22 i expect the Date in Explorer being 2024-06-22.   Additional info: I see the correct Date in the file browser Directory Opus so it seems that this is a Windows issue, but something in the ProRes files metadata can also be the thing that confuses Explorer. I have seen this for long time, so it´s not tied to any specific version/build of Pr.   Premiere Pro version: 24.5.0 (B 57) &n

I have a few XMLs from assembly cuts I've edited in Descript that I'm trying to import into Premiere Pro 2024. But every time I try to import the XMLs they won't show up in Premiere. I've tried importing the XMLs in every possible way, I've updated Premiere to the latest version, I've uninstalled and reinstalled Premiere and I've tried using an older version of Premiere as well - nothing is working. Please advise!

I have recently downloaded both Premiere Pro and After Effects. I am trying to get a composition I have made on AE onto PP. No matter how I try to get it there, I am met with these error messages:     I have tried uninstalling AE, restarting the computer, moving the location of the composition and running the applications as an administrator. Please help, I can't seem to find anything online.     Extra information I am on windows 10. I have the latest version of both applications

I used to love using Adobe's AI Auto Closed Caption/Transcripting feature, but for some reason ever since I've been on the 2024 versions of Premiere Pro, the UI features an excessive amount of lag time between clicking a UI element and it responding. For example, the (...) ellipses is the worst of it. I've dumped cache, adjusted windows within my screen, nothing seems to improve the speed of this feature's UI lag problem. I'm working with...MacPro Studio, M2 Ultra, 64GB of RamSonoma 14.3Premiere Pro 24.5.0 (Build 57) I've added a screen recording, it might be hard to see, but soon after I hover over UI elements, I am clicking them and then have to wait upward of 20 seconds for it to open and respond.  There are other UI elements in general that feel laggy as well with premiere. I'm starting to consider moving to a different NLE for my next project.  Side note, export UI seems almost equally awful and laggy. When it starts to encode, it's fast, but getting

Hi there, I am part of a team project but when they edit they have no problems with all of the files. We are linking from the same dropbox drive, the only difference is they are using windows and i am using mac, not sure if thats a problem, it never was before. But now i cannot link my media. See error message, no matter what I cannot link.  Also, seperately, the font they use is different, how can i use the same font they have?