Bug Reports

Summary:When Metadata & Timecode effect reads clip timecode and encounters a held frame it continues counting up rather than displaying the frame number of the held frame. Steps to reproduce:1. Add transparent video layer to v2. Add the Metadata & Timecode effect.2. In the effect Controls Panel set "Line 1: Metadata" to "Source Timecode" or "Clip Timecode." Choose either "Top Clip" or V1 for Source Track3. Add a video file under the transparent video on v1.4. Right click on the video on v1 “Add Frame Hold” and play the clip What should have happened:With the the old timecode effect, when using "Timecode Source: Clip" it would read the TC of the media and if it came to a would simply hold that frame number, and resume counting once the clip continued. (So if I have a five frame clip and held frame 3 for 3 extra frames it would count: 1, 2, 3, 3, 3, 3, 4, 5). I would expect this same functionality with the updated effect.What actually happens:The new Metadata and Timeco

Projemde bir sorun var, içindeki resimleri taşıyamıyorum veya yeni resim ekleyemiyorum.  

Premiere 24.6.1 but have been experiencing this behavior since probably version 23Mac OS Sonoma 14.3.1It's been a few versions since I've had this issue. I think normally most people don't use this shortcut but I find it crucial for moving fast and efficiently when playing back stuff on my timeline. I have "move playhead to cursor" set to Z. It's cool because my mouse now works as a magnet for the playhead. I use it to set my mouse in an area I wish to start playback from and immediately hit "Z" and spacebar to playback. The problem is that sometimes when I press "Z" it doesn't actually land where my mouse is. It's close but not exact which is the behavior that is usually expected. Problem usually arises from being zoomed into the timeline at a certain level as well as when the view changes once the playhead passes the far right side of the timeline that is outside of the current zoom level. I'm forced to constantly adjust my zoom level in order to get it to behave as it did previously

Hi Developers, I have been getting this error for years now with the hopes that it would be fixed but alas it hasn't. This is a very base level function that used to work no problem. The problem? Everytime I have to overwrite a render in AE while PR is open then I return to PR the file I have overwritten throws an error I am attaching to this post. "Error retrieving frame ZZZ". Why not just ammend your render with an _1 etc you may ask. Well we would like to just replace files in the project because it makes things a whole lot easier especially if you have that same file in multipe timelines. Come on Adobe. Get the basic stuff right before moving onto AI. Thank you

Can't seem to mark in or out on the source monitor after updating to Version 24.0 Also keyboard shortcuts "I" and "O" don not work with the source monitor even while it is the panel that is selected. Any ideas how to fix this issue asap?

Repro steps:Text Window, Captions tab, 3 dots, Export to SRT file  > Select export destination Bug:Export to SRT file does not use last export destination as most-recently used filepath (MRU). It always defaults exporting to the current project file folder. Other export models of CSV and Text file do respect the MRU filepath. Request:Please fix so we don't have to change the export destination of SRT every single time.

I updated to Premiere Pro 24.6.1 yesterday on my Macbook Pro M2 Max running 15.0.1. All of a sudden I literally cannot get Premiere to stop crashing. As soon as I drag footage onto the timeline it crashes. I've uninstalled and reinstalled. I've rolled back to earlier versions. I've updated my OS from 15 to the latest 15.0.1. I've obviously rebooted. Nothing is working and I'm getting really frustrated as I'm on a deadline for projects.  I've also seen that in the past month others have had similar issues with this build and I wasn't able to find a solution that works for me based on what fixed it for them. For example I don't have any AJA software (to my knowledge) on my machine. I'm trying to upload the latest crash log but the file type (DMP) is not supported so it won't attach (unbelievable). I would greatly appreciate any guidance on how to proceed. Thank you in advance.

Der Bildschirm im Programm ist grau/schwarz manchmal auch weiß. Wenn ich einen Clip anklicke, um ihn im Quellfenster aufzurufen, sehe ich ebenfalls nur ein graues Feld. Wenn ich den Arbeitsbereich verschiebe, entstehen etliche Klone von den Grafiken. Ich habe alles bereits probiert: Von Einstellungen zurücksetzen bis zu Cache leeren. Nichts funktioniert! Bei After Effects ähnlich!!  

Bonjour à tous, J'anime un cours sur Adobe Premiere Pro en BTS et je rencontre un problème.Je leur ai proposé un tutoriel pour créer une nouvelle séquence (ils en avaient déjà créé une pour le dérushage).Très simplement, je leur propose de faire Fichier / Nouveau / Séquence, de passer sur Personnalisé et de vérifier les réglages avant de valider cette nouvelle séquence.La nouvelle séquence est créée.En revanche, le contenu de la séquence Dérushage avec tout leur travail a disparu.La séquence Dérushage est toujours là mais est vide. S'ils font Cmd+Z, le contenu revient. Quelqu'un sait-il pourquoi cela se produit, s'il vous plaît ?C'est arrivé à deux élèves. Je précise que nous travaillons sur une salle avec 15 Macs et tous les étudiants travaillent sur le même compte Apple Étudiants, peut-être est-ce lié au problème ? Merci à vous pour votre aide !R.

Bonjour, le curseur n'avance pas correctement lorsque je lis la séquence, il m'est impossible de faire des cut précis.Il ne se déplace pas en même temps que la séquence, il y a un  bug que je n'arrive pas à résoudre.Comment faire svp? la grande flèche se déplace uniquement lorsque je clique sur pause

Problem Description:I can't play or edit 360 VR video in Premiere Pro. The program initially doesn't recognize or process the VR video properly. However, after leaving Premiere Pro open for several hours, playback and editing become functional.Steps to Encounter the Bug:Open Premiere Pro (2024 version) and import the 360 VR video file.Attempt to play or edit the video in the timeline.The video either doesn’t play, or editing options are disabled or unavailable.After leaving Premiere Pro open for several hours, the playback and editing start working.What should have happened?The 360 VR video should play and be editable as soon as it's imported without any delays.What actually happened?Initially, the video doesn’t play or respond, but after leaving the program open for a long time, the playback and editing functionality return.Do you have any third-party plug-ins or panels installed (even if they aren't being used when you encounter the bug)?GoPro FX Frame.Please include your hardware sp

Timeline audio track volume changes to mono left or right when importing a clip and total output sound tracks count changes to 4,when adding a clip from source monitor to the timeline , the A1, A2, A3 audio track volume output changes to left/right, and creates a total 4 channel out volume that plays only a mono left/right track,it should have been a stereo out with both left and right channels present, as the source clip has  stereo channel audio.With audio track mixer edit, solves the problem, the problem keeps happening even with new sequence  Adobe Pr version- 24.6.1 (bulid 2)system - iMac intel i5 3.1 GhzAMD Radeon pro 5300 4 GBMacOS - Sonoma 14.6.1 

Hello,I have a weird problem in a Team project:I deleted 2 files that we didn't use in the edit, because premiere was always confusing them with others with exactly the same name ( a camera issue that wasn't fixed in due time and now it's too late to fix the root of it).I removed them from the disk where the media is, and deleted them from the project, but this is where the problem is: every time I open the project, it asks me to reconnect them, and those files are no longer in the project! if I use the search engine in the project panel, they don't appear.Does anyone know how to solve this? For now, I just keep them offline, but I would like not to see this message when I open the project.Thanks!

Não consigo abrir a tela de Preferências da Legenda, clico nela mas ela não carrega por inteiro, carrega somente até a opção "formato", preciso de ajuda para alterar as definições de Legenda    

I've been having a constant issue with Premiere crashing almost as soon as I start to import clips from my Canon C70. I can't even begin color grading before it starts reporting frame drops, freezing, and then a complete crash.  I've updated drivers, cleared the cache, run the Adobe diagnosis tool, and even pulled my IT department up to run through everything. So far the only fix is to revert to an earlier version. For reference, this is what I'm running on. Processor: 11th Gen Intel i7-11850HRAM: 32 GBWindows 11NVIDIA RTX A3000 Laptop GPU The footage I normally work with is formatted XF-AVC YCC422 10 bit. 4K Long GOP resolution.  

It wasn't supposed to be like this, but the program suddenly turns off every 3-5 minutes while editing.Of course, if I open the program again, it will recover, but it keeps turning off, which is so disturbing to edit!I didn't change anything, I just edited it as usual, why is this?

lately the most simple and short transcriptions have been crashing my premiere. I can tell these crashes are related to transcription because nothing else has caused my project to crash. The crash always comes after the transcription has started or FINISHED. this is a relatively new development. Mac OS Sequoia 15.0.1, 128gb ram. Preimere Pro Version 24.6.1 (build 2). Will there be any new releases of premiere soon to rectify this?

Premiere pro crashes on desktop as soon as i use captions and subtitles work with errorFaulting application name: Adobe Premiere Pro.exe, version: 24.6.1.2, time stamp: 0x66c8d9cbFaulting module name: ntdll.dll, version: 10.0.19041.5007, time stamp: 0x688f8c4bException code: 0xc0000374Fault offset: 0x00000000000ff3c9Faulting process id: 0x772cFaulting application start time: 0x01db1e69884826c9Faulting application path: C:\Program Files\Adobe\Adobe Premiere Pro 2024\Adobe Premiere Pro.exeFaulting module path: C:\Windows\SYSTEM32\ntdll.dllReport Id: d30330f2-47d2-4853-8b49-220172835455Faulting package full name:Faulting package-relative application ID: For info system config is Ryzen 5950x32gb ram2 tb ssd1050ti nvidia

I was attempting to type the word "different" in a text box, but as soon as I typed the second "f," the entire text vanished from the box. Even just typing "ff" caused the text to disappear, although it was still visible in the essential graphic.  Please advise and thanks

I recently bought Creative Cloud and installed it on a PC that I formatted,the tutorials don't appear in any app i chooseSome tutorials appear on the search box, but when i try to load any, a red message saying"unknown tutorial" appears. How can I solve it? 

Premiere 23.0After Effects 23.1 When using dynamic link the color in my footage changes, everything is set correctly within the color space options to my knowledge they're all in rec 709 everywhere where a color space option is available, shown in my image down below. I'm pretty sure this footage was shot on a Samsung phone however I've had this exact same issue with Apple phones too. I've had this issue for a long time it's not something new or exclusive to this set of footage or these versions of software.  Any help is appreciated, thank you. 

In my facility we have a number of PCs that are running Premiere 2024 and Black Magic desktop 12.7.1. We have been encountering a bug that only happens when transmit is enabled. With transmit enabled, Premiere will randomly, yet consistently, stop playing video in the program monitor, view and external display.  We can move clips around, drag the play head, but no video will update. The only way to get video to play again is to reboot Premiere.Premiere Pro 24.0.0BMD Desktop Video 12.7.1Microsoft Windows 11 ProHP Z4 G4 Workstationi9-10900X CPU @ 3.70GHz, 3696 Mhz, 10 Core(s)Installed Physical Memory (RAM) 128 GBNVIDIA GeForce RTX 3080 Ti  Jeffrey Di LulloLead Content CreatorLCBC C​hurch

Hi,  ISSUEWhen I set the "Audio Transition Default Duration" to 0.01 seconds, and then select an audio clip and apply the default transition, it applies 0.02 seconds instead of 0.01 seconds. And when I check the settings, it's still set to the 0.01 seconds that I applied.  THE PROCESS Premiere Pro > Settings > Timeline... > "Audio Transition Default Duration:" [0.01] > "ok"Then I select an audio clip and use the shortcut key to "Apply Audio Transition"The result is a transtion with .02 seconds instead of .01, which I then have to manually drag to manually shorten.  THE GOALI would like to be able to apply the defualt audio transition duration of 0.01 with the shortcut key, instead of having to adjust it manually every time. I'd also like default to be consisten with the default I set.  Also, aside from the shortcut key to apply the default audio transition,  is there a shortcut key to REMOVE the default audio transition?&nbs

We have started using adobe productions at my office. I've come across a bug that I can only seem to replicate on my machine. When expanding folders at the root production tab, if I go into a subfolder and try to click a project, it will usually close the folders. Sometimes even making entire folders disappear for a few seconds before reappearing. (almost as if its refreshing from the server)So far nobody else has experienced this issue, my workaround is just trying to again, and hoping to double click that project quickly.So far I have had IT, reinstall 24.4.1 premiere, and now I've rolled back to 24.3.0 but the issue still persists.I'm using the latest version of Jump to login to my work computer.24.4.1 Build 2 Adobe PremiereMac Studio - Apple M1 Max, 64 GBOS Sonoma 14.5I have included a clip with 2 examples of it closing the folders without clicking anything.

Bleeping for curses and overwriting track 1 audio with tones. Sporadically the tones audio is not playing and instead is muted. All tracks are fine, nothing is muted or solo'd and all equipment is working properly. This is occuring over multiple projects and machines.