Captivate

When I click on Preview to review my project, I get the attached error message. What can I do? I have tried:1. Reinstall Captivate2. Open the AdobeCaptivate.ini file (C: \ Program Files \ Adobe \ Adobe Captivate 6 x64) and add Use32BitJVMForPublish = 13. Move folder for published projects, cashe and audio to C:Even if I open up a whole new, blank project, this problem arises.What else can I do? Thank you!

I'm printing handouts ; just slides. no caption text, no slide notes, no hidden slides.And when my word document opens, nothing shows up.  Only white blank slides!I get a nice header and footer but my slides are white with nothing on them.

Hello community, I would like to imitate a software simulation experiences for my learners. I do not have access to the software (security purposes), so I will have to imitate a simulation using screenshots. I am aware that I can use click boxes to imitate the success/failure/hint messages, and that I can have the slide advance when they click on the correct area.  What else can I do to make this more realistic? I am new to Captivate, and I would appreciate your advice. Thanks!

Newbie to Captivate here. I'm using quiz questions. I want the user to have to try again until they get the correct answer, but when I test it, the slide always advances to the next question after one failure. I'm using customized feedback, and my questions were imported via CSV. SLIDE: QUIZ PANEL: QUIZ Preferences:What do I have wrong? Thanks for any help anyone can provide! 

I'm missing the tool bar with Slides, Themes, Fluid Box, Text, Shapes, Objects, Interactions,Midia, Interactive Video , Record, Save, Preview Publish and Community at the top whenever I open a project or create a new project.  

Hi I can't seem to install the eLearning assets on the Mac, I get this error. Any thoughts? 

Our new LMS is needing a mastery score in order to import the score.  I do see on the Manifest page that the score is set to 80%.  However if i open the imsmanifest.xml, there is nothing about a mastery score.  In previous versions i have read that this was included in the xml file.  What needs to happen in order to have this included in the package. Note: our previous LMS was able to pull in the scores.  We just switched to Oracle/One Touch this week. Please Help

Good evening all, I am working on a project in Adobe Captivate 2019. The project is about 100 slides long consisting of images and text only. Every time I try a preview or publish the project, Captivate crashes with an error message stating " A fatal error has occured and the app is being terminated.........Please restart Adobe captivate". Devestating to say the least after working on an +100 slide project!  I have tried placing files in different locations and restarting the computer all together but no luck. My computer is an HP EliteBook 840 G5 with 16.0 of GB. Has anyone else had this issue? 

I an using Captivate and can't insert equation. (Still using the trial version) But still I need to see how mathtype works.

Hello community,we have installed Adobe Captivate (Version 9) on a local device to record software simulations.The programs are recorded in a citrix session.Here we have found that the mouse pointer is always not visible in input fields, if the recording is played in hindsight.We were able to produce the same thing without errors on a terminal server (Windows 2008, Windows 2016) and on the local device (Windows 10) with the same settings.Have somebody a idea?Thanks a lot.Marcel

I just finished a project containing 11 slides, nothing fancy, all Captivate supported formatting and audio. For some reason now I can't preview at all. I can play a single slide in the timeline, but I can't do anything else. I tried outright publishing this project (it needs to be HTML5 to be supported by my LMS) to my computer and get the following:"Could not copy folder: .../.../.../.../assets"But when I go to the directory it allegedly is "copying" to I SEE THE ASSETS file. I opened the HTML5 tracker and nothing is listed. I've closed and re-opened captivate, I've restarted my computer. This issue is with ALL of my projects not just this one as I have just checked. I'm honestly at a loss. Is there anything from the Captivate side that I could do that I haven't? I suspect that it is due to a local hardware change, but captivate was being screwing while I was recording audio with the internal tool (freezing, not letting me seek in the edit tab, etc, etc)

Hi everyone,I cannot sucessfully download character images from the Adobe Captivate Asset Library. As you can see below, there is a window that opens which is labelled "Download Status" but it never completes the download. Has anyone else ever had this problem?Thank you for your help,AndrewP.S. I found this hotfix for a similar problem with an earlier version of Captivate but the links don't work anymore:https://helpx.adobe.com/captivate/kb/unable-insert-characters-elearning-brothers.html

Hello,I'm dealing with a project where I have narrative text that a user can make appear or disappear by clicking a button. That functionality is working fine, but for some of the slides I can't bring the object forward. The slides affected have fluid box layers that can't be locked and are greyed out and within bold lines on the Timeline.This isn't occuring on other slides and on those I am able to get the blue text box object to be the foremost object, but only if those slide somehow have objects on them that are already above these grouped objects. Does anyone know why this is happening or how to fix it so I can move the object above that group?Thanks 🙂

I have a project to publish for devices.  I cannot because the Publish in Captivate 2019 requires a Phonegap signon and Phonegap is not being supported by Adobe.I have updated Captivate, but that did not change the Phonegap requirement.

I am using Captivate and cannot delete 2 Advanced actions, it says it's being used by events but when I check usage it shows no events there. Did anyone have this issue?

I've added shadows to several of my smart shapes, both inner and outer shadows. They appear correct in captivate,  but when I view or export they're not showing up Anyone else having this issue, or know of a way to fix it?   Seen this in both captivate 2017 and 2019

Hi, I'm using Captivate 2017 and have published to SCORM 2004. I've made sure that "Never Send Resume Data" is un-checked (turned off) because my client wants users to be able to resume where they left off. However, the course starts at the beginning upon closing it out and re-launching. I also have "Set exit to normal after completion" checked (there's no particular reason I have this checked other than wanting users to be able to start from the beginning if they were to relaunch the course after completion; but it's not a client requirement). My client's LMS is not moving the course from the "Current Learning" page to the "Completed Learning" page (for most users, but not all users) nor is it bookmarking. I've tested the course in SCORM cloud and it shows that I Completed and Passed correctly. Last year when I took the course on my client's LMS, it moved the course to the "Completed" page. This year, it kept it on the "Current" page. I've made no changes to the course! I'm assum

Please help with resolve this issue.I compiled an old Captivate 2018 project to responsive project in Captivate 2019.I requested SP Admin to allow json files, which they did.I uploaded all HTML5 files and folder on SP site.When I launch index.html, the course doesn't load. The loading icon keeps running forever.When I launch index.html on local machine in IE 11.0, it works fine except at the beginning it asks me to enable ActivX controls.I tried to launch from the SP site to both Chrome and IE 11.0. Both doesn't load the course.Am I missing something? I would really appreciate a quick solution. Thanks in advance.

Hi all,In Captivate project, calibri font is not appearing properly in TOC menu, and TimesNewRoman font is appearing in place of calibri fonts only in TOC menu.Its appearing fine in windows machine, and my client is using mac machine, where they face the problem. Kindly advice how to resolve this issue.

Hello, Video Demo and Software Simulation not working completely. If I record other applications or anything on the web both work fine, but when I try to capture Captivate using either method using the (Application) radio button option -- Captivate does not show up in the (Select the window to record) drop down menu. Every other open application is in the list, but not Captivate. Can anyone help? I'm using Captivate 2019 version 11.5.5.553 and I'm on a Windows 11 machine? Thanks

Hi, I am using Captivate 2019 and have published out to SCORM 2004. Our LMS is Cornerstone. I selected the checkbox to set exit to normal after completion; however, that's not working. It is still bookmarking at the last slide.  Any ideas on why this isn't working?  Thanks, Kristen

Good evening all, I am working on a project in Adobe Captivate 2019. The project is about 100 slides long consisting of images and text only. Every time I try a preview or publish the project, Captivate crashes with an error message stating " A fatal error has occured and the app is being terminated.........Please restart Adobe captivate". Devestating to say the least after working on an +100 slide project!  I have tried placing files in different locations and restarting the computer all together but no luck. My computer is an HP EliteBook 840 G5 with 16.0 of GB. Has anyone else had this issue? 

Bonjour,J'utilise la version 9.0.2.421 de Captivate.Lors de la création d'un projet Démonstration Vidéo, l'aperçu du projet est correct mais le rendu en MP4 de l'écran capturé est "penché" - voir exemple ci-joint.Avez vous une idée de ce qui poriduit cette anomalie.Cordialement.Jean-Pierre

Hi all,My captivate was getting hanged today morning. Hence, I closed the captivate project and restart computer.After that the captivate file is not getting opened. I see a backup file created with extension .cpbackup. I changed the extension of the backup file to .cptx and tried opening in captivate. The backup file is not getting opened. Please help. Its urgent.

Hi, Background info: I have recently started at a new company, who do not currently have a more robust tool to use to create e-learning courses. I want to download a trial, so I can test the functionality, and show a sample to "the powers that be", so that they can determine which tool, Captivate or Storyline will work best for them.  Issue: I cannot download the free trial. I have to use my personal login, because apparently free trials cannot be aquired if you have an enterprise account? However, it still asks for my organization, the industry and organization size. I can put in my organization, no problem (image 1), but nothing displays for the industry in the click down (image 2), nor the organization size. I cannot proceed without it, as it is required, yet there is nothing to select. I like the description for the new functionalities that Captivate has since the last time I used it, but I will not be able to recommend it without visually showing a sample