Connect

What can be the reason? It worked fine before. I appreciate any help!

When I create a new meeting and add participants it doesn't let me send them an invite as the text below indicates it should.  When I tested further, it appears if you say 'anyone who has the link can attend' and yet have named participants (seemingly a contradiction), the text below is based on having participants, but it appears the logic for the buttons is saying if anyone can get in with the link, then they are going to get the link from some other effort.How would you take it in that scenario?  I'd like to have it send the email, because I listed participants, but if they later shared the email with others by forwarding, that is there decision.  I'll submit this to Adobe, but want to see how others feel.

We are using Adobe Presenter and on the first slide we have a URL that the learner should click to launch the course.  The problem is, if the person does not click on the URL right away it moves to slide 2.How can I make slide 1 pause and wait for the learner to click the link?Thank you!

We have several rooms with a USB or Firwire capture device and an NTSC PTZ camera feeding composite video. For example, we have a Startech SVID2USB23 USB Composite Video Capture device with a Sony EVI-D70 PTZ camera.The problem is that we can "Start My Webcam" and get good preview video, but when we "Start Sharing", the screen goes black. I did find a couple related postings in the forums:http://forums.adobe.com/thread/778016 http://forums.adobe.com/message/3942993?tstart=0From the postings, I think the problem is that the video may not be 640x480@20fps. But I have to ask, why do we get good video in the preview window? In the second link above, it's mentioned that higher resolutions and frame rates will be supported in future releases. Is this issue addressed in the version 9.0 release scheduled for December 7? For a work around, I saw the Talking Stick Add-on which looks very interesting. I also found that ManyCam (http://www.manycam.com/) works to address the problem. These work, bu

How can I import an adobe presenter quiz into a Captivate project?  I inserted it as just a PPT presentation but once published it does not work as a quiz.  All of the answers show on the screen.Thanks!

We have a large call that we don't want the chat to be available for everyone. Is there a way to make the chat only go to the presenter and host?

When I take a recorded webinar offline and then upload it to our web site for playback, the video now shows 16:40 at the end of the bar. The actual video recording is longer, (over 40 minutes) and it plays back the whole thing, but it shows 16:40 at the end of the bar of the player. We've tried different players and still no luck. This only started with Adobe connect 9- our 8 videos show the correct length on the bar at the bottom.

Upgraded to 9 on our on site server.  Everything working well EXCEPT the last two times we have had meetings with breakout rooms, when we close the breakout room the Main room refreshes.  It causes all the pods to reset to default, so we lose audio, video and the share pod.  Some people even get thrown out of the room.  It has only happened when there are more than 5 people in a breakout.  If its just  one or two people in the breakout it doesn't happen. Anyone else having this issue? I have a broadcast going for the next four days with many breakout sessions planned.  Ill update if it keeps on happening or not.

We just signed up with PGi for integrated audio. We had been using a universal audio provider before. With the universal provider, we could broadcast the conference call over the meeting so users could listen with their speakers. Is this possible with PGi or any integrated audio provider? I contacted PGi support, they told me it just needs to be enabled in our account settings. I don't see the option though... Thanks for the help!

Will Adobe Connect v6 work with Internet Explorer 8?

This is a weird problem, but this is what I gathered:We are developing a custom pod for AC that (among other things) publishes webcam streams to others in the same meeting. When the problem occurs, the local webcam image looks fine, but the remote image on all others in meeting is vertically flipped (y axis is reversed). Also the image looks desaturated and shifted to the blue side of the color scale.After some (not extremely comprehensive) tests, I determined that this problem seems to only occur under the following conditions:Meeting is occurring in AC9 AND The computer publishing the stream is a Mac.If conducted under AC8 from any both Mac and PC - no problem. If conducted under AC9 from a PC - no problem.The standard webcam pod that is built into AC does not have this problem.I also have a co-worker that experienced the exact same issue with another custom pod - Talking Stick.We are trying to release our pod and this is holding us up, so any insights are welcome.

I have published a Captivate 6 quiz to Adobe Connect Pro 7.5 and created a Training module course for it.   When I run a report on the course By Questions, only the first three slides display the text of the question.    What's causing this?  How can I fix it?   Also, what do the numbers in the # column mean?   The Captivate quiz file contains one intro slide, 25 questions slide, a score slide, and a certificate slide at the end.  All the question slides are basically the same, only with different questions.Here's a screen capture:

I use Adobe Connect to host webinars for individuals outside of my company.  During the webinar, I sometimes need to chat with attendees on an individual basis.  I have learned that it's not possible to send a private message using the Q & A pod (or if there is a way, someone let me know).  I have tried using the chat pod and I see it's possible to send private messages.  However, in order for the attendee to see the question, I have to have a chat pod on the screen for everyone to see.  I don't like having the chat pod out there.  I only want for attendees to see the PowerPoint presentation and the Q & A pod.  Is there a way to accomplish what I'm wanting to do?  Any help would be appreciated.Thanks!

When I put my participants in a breakout room they can see any documents that are in the share history.  All the other folders of documents are invisible to them.  Share history seems to be betraying me and exposing unintended documents. Any suggestions on what I can do?

I have one user on a Windows 7 64bit laptop who cannot connect to meetings.  He gets the login screen, enters name as Guest, and hits Enter Room.  Connects to troubleshooting screen and small "Adobe Connect" window pops up but that is all the further it will go.  No meedting room comes up, and meeting host does not get a request to allow user into meeting room.  This happens in IE9, Firefox, and Chrome browsers.  Wondering if there could be some kind of security setting that might be blocking him?  Or any other suggestions.

We are new users of Adobe Connect 9. I have questions about enrollment where I have a curriculum and under it I have 3 courses. 1 is a PowerPoint/Presenter training session. The other 2 are quizzes that are both required. If I enroll the trainees in the curriculum, do I also need to enroll them in all of the courses. What different reporting will I get one way or the other? It seems that if I enroll at the curriculum level that should be sufficient and the least amount of effort.

I've used several versions of Breeze/Connect with many, many presenters and configurations.  I've never heard someone sound robotic.  The person is wired to a LAN using a new Mac. Both the headset mic and the built-in mic sounded odd. I'm not sure where to start troubleshooting.  Any suggestions?Karen 🙂

I have an existing meeting I want to enable an audio provider for. I added the provider in the meeting information but it won't show up in the audio options. I have ended and restarted the meeting, but no luck. Do I need to do anything else to get it to work?               

Hello!I downloaded recordings and uploaded content from an old version of Adobe Connect using the "output/  $file  .zip?download=zip" method and I uploaded them to Adobe Connect 9 but the participants will not play on the recording and uploaded content does not appear on the recording.Thanks for all your support.

Hi there,I have a nasty problem: I shared lots of power points in one of my meeting rooms. I shared so many, that when I now click on the "share"-button, followed by the "documents" selection, the next menu where I usually can choose between "My Computer", and the already uploaded power points, this list is so big that it's larger than the screen and I cannot select the option "My computer".So: How can I erase entries from this list??? I already deleted uploaded power points by using the appropriate web frontend, but without success: Even when deleting uploaded documents, the above mentioned list of entries does not change.Any help is appreciated!!!I'm using Connect 7.0.x on our own server, so I have access to the folders and files.Best regards

I'd like to know how many simultaneous webcam users can Adobe Connect handle. Also, has anyone had any experience using a large number of webcam users? If so, how was the performance? Thanks

Hello,I just read the new licensing enforcement for Adobe Connect:http://helpx.adobe.com/adobe-connect/kb/named-host-license-update-faq.htmlNamed Hosts must be individuals, not groups or generic logins, and a Named Host license cannot be shared between more than one individual. Is it possible to switch the named host license to another person? In case a employee/customer quits, replacement, etc?Can I appoint the license any time to a new employee/customer?Best regards,Bob

To make a meeting go smoother, I set up several layouts in advance to be used for breakout sessions.  For the first breakout session, I make "Layout 1" with it own set of chats and documents.  I tested them.  They worked well.  Then I made a different layout - Layout 2 - for another breakout session.  Overall, I made about 6 different layouts for different breakout sessions.  When I make Layout 1 the active layout and started the breakout session, each room showed the configuration of Layout 6, the last layout created for that meeting.  I am getting the sense that if I want to change the breakout room configuration, I must clear out the breakout room and reconfigure it before sending attendees back into the breakout room.Is there a way to set up different breakout room configurations up in advance and then call them as needed during a meeting?

Hi,How to disable user account after few failed login attempt.We have the password policy settings.  But we also like to disable account after 5 failed login attempt.thanks

Every time I try to screen share, or share an application.  Any ideas?ThanksRich