Connect

It all started when on the second day of my use, I was unable to connect to a room, the preparing room kept refreshing and it was stuck there. I quickly uninstalled it and then again tried re-installing it. But it showed a promt that the setup file needs to stop running sessins to install it. I granted it permission, then it kept on showing the blank installer, where it was supposed to start download, it kept on loading for hours. I tried looking for any running plugins in task manager or sessions and found nothing. I tried searching on internet and cleared cache as instructed but it was of no use. I am currently using the browser version, but am unable to install the desktop application.

Hi All.  I'm trying to hold a meeting that will have over 80 participants and 4 breakout rooms, but I will be the only administrator.  Is there a way to have people put themselves into breakout rooms?  I can create and start and stop the breakout rooms, but I don't want to have to manage all the people deciding that they went into the wrong room and want to go into a different one.  Is there an easy way? Hopeful. 

cannot find a way to do this on the Connect web site. thanks.                   reed 

Hello worldI am having an issue with some of my clients rooms but does not affect every participant.  The IssueClick the link and it launchs the browser then the installed Adobe Connect app.  The app just hangs at the "E CONNECT" stage (attached image) Troubleshooting stepsI have modified Application Interface from Classic view to Standard view (and vise versa) - No changeI have tried different browser - No changeReinstalled the Adobe Connect app - No change VersionsMacOS = Big Sur 11.1Adobe Connect App = 2020.10.1 

Hello, I migrated from Adobe Connect version 9.8 to 11.0.6I am not able to play recordings that are more than 5 years old in a browser with the standard interface. Only in the app with the classic interface. And I need to use a link with the following format:https://serveradobe.blah.com/p2w4pdrsy6j/?html-view=false Is this a known issue?Thank you.Marc

Hello, When I make offline recordings, these are only done with the classic interface, is this normal, while this one is recorded with the standard interface. I am with version 11.0.6. Is it possible to do offline recording with the standard interface view? Thank youMarc

Hopefully an easy question here and I'm simply missing something in how I have things set up. Using Adobe Connect and Event Management to handle registrations, approved participants receive a calendar item they can plug into Outlook.  My problem is that I'm now receiving Outlook emails every time they "accept" the calendar invite -- I can't seem to figure out how or where to turn this off so I'm not getting confirmation emails to my address.  Any help?  Thank you! Tim

I have developed many  Presemter modules  over the years and  I am now having issues with accessing the HTML5 version of  published Adobe Presenter files?

I closed the microphone when meeting host allowed us to use our microphones.And in 2nd hour of my class when the host decide the open our microphones again, my closed microphone started without my permission.And I didn't know that and I was speaking.So I have problems with my teacher(meeting host) and my friends now.That's a bug and I want to report it.

Hi all,Since Jan 12th we are unable to enter any of our meeting rooms using the link and Internet Explorer - this includes any rooms that do not currently have any content. Access using Chrome and App ok.Image attached of Icon displayed - looks like Flash content is blocking, but there is no content in some cases. Does this mean that IE cannot be used anymore to access any meeting rooms?Thanks in anticipation

On classic view, I have a PPT on loop that I use in the lobby. I want to move to standard view, as it has a much more modern look 🙂As I was trying the same PPT, now it does not loop, even if I press play. This PPT was uploaded to content, downloaded as zip and changed in the file to have it looping (previous workaround for looping on adobe with flash player). Is it a limitation of the HTML/standard view?

I'm wondering if anybody has a solution to when the meeting title obscures the tool bar for participants. It's an issue when participants join in Standard/Web. Thank you.

Since last week (I suppose since the last small update) I cannot login to Connect rooms anymore. The desktop app tries to login (as a guest) then the window closes and opens infinitely. It seems it tries to enter the room but then immediately goes back to the login window. Rebooting and reinstalling several times changed nothing. Before that I never had any issues. Any ideas?

Does anyone know if there is a way to make the adobe connect meeting room blink or fllash when sopmeone types a message in a chat room.  We utilize the connect room as a communication tool more than a meeting room.  When the room is minimized in the system tray, I am wondering if there is a way to make it flas/blink, the 3 or 5 second pop up is easily missed.

I'm trying to use "Screen Sharing" in Adobe Connect (instead of sharing a document) in order to share PPT's ability to use automatic captioning. (it works).  However, when I come to a video, which is embedded in PowerPoint, the sound isn't shared. Is this a bug... should I be able to share my computer audio?  Or is this a limitation, where audio files can't be shared using "screen share". it's not a huge deal, but I would like to be able to share my screen to show YouTube videos as well.

How can I change the input device when I'm using adobe connect android?my cellphone's mic is very bad and adobe connect switches to It's original mic when I'm using my microphone, even though I'm using the headphone

I was having the same problem as discussed here https://community.adobe.com/t5/connect/presenter-11-1-imported-video-plays-in-preview-but-not-in-publishing/m-p/11713076?page=1I can no longer publish my presenations which contain videos that I inserted using Presenter.  I also found the 'work around' after hours and hours of troubleshooting on my own and with Adobe support- BUT there's one problem I've found.  When created this way the vidoes don't start automatically as the user clicks through the presenation.  There's no clear signal that there is a video on the slide and they need to hit play.  My concern is people are in a hurry, they'll just click past it without realizing there was a video.  This will make my presenations pretty useless for training as the meat of the content is contained in video. Short of having to put a slide before each video that says 'the next slide contains video, please hit play to watch it" I'm looking for any way to autoplay

I have a client who has several accounts in Adobe Connect but one account in particular has had multiple issues with the Adobe Connect VoiP line randonly disconncting and trying to reconnect itself. It has impacted multiple meeting at various times and it seems localized to Cluster NA13. No other User has had this issues except the one on NA13. Is there something that can be done or something that could be causing this issue.

The reseller doesn't think this is possible. As the license holder, I can run two virtual classrooms simultaneously but I have to be in the rooms at all times in order for my hosts to not be demoted to participants. This is true no matter how I have set up the room and how I have designated the meeting hosts. I don't see how it is not possible to correct the license--we are willing to pay. We just need hosts to be able to view and rehearse our trainings before the actual events take place.

Hi.I hope somebody can help me. Adobe Connect is installed on my Windows 10  Home pc. I had a virtual class on the 13th of January.  I could connect to the virtual class but the problem is that the teacher could see me but in the window where you see all the participnats, I could see all of them but on the frame where my name is displyaed I could my name but not my image. I tested my equipment and everything was fine. Can you please help. Do I have to change some settings. I have a Logitech C920 webcam. Please help. Thanks 

Hello, I am trying to udpate my AdobeConnet from https://helpx.adobe.com/adobe-connect/connect-downloads-updates.html but i keep getting the same error. I attached the error message. "no mountable file systems" in English. Do you have suggestions?

Adobe Presenter 11.1.5 Build 68 not working after Jan 12, 2021. After Adobe blocked all Flash contents on Jan 12, 2021, many functions in Adobe Presenter failed to load. For some reason, Presenter treats imported videos as Flash and blocked them with a flash icon display and link to the end of life page. The Themes are also inaccessible. I contacted support at Adobe on Jan 12. The tech could not figure it out and wanted to email me back. I am still waiting for a response.  

Hello,I work with professional training and sometimes I need to share audio that is in a specific platform that does not allow download of any sort, which means I cannot transform it to mp3 for upload. It is not Youtube or any other online platform of the sort. It's specific software that for security reasons does not allow downloads.All other tools available, teams, zoom, googlemeet, etc have the option of sharing computer audio.To when can we expect to have this possibility in Adobe Connect?

In the same URL on the Breakout Layout. When I make two Breakout rooms or fifteen Breakout rooms - two to five people can hear people from other rooms Breakout rooms that they are not in. No one is on flash player. Everyone in room is on the newest app of Adobe Connect. We do not include any audio conference. Everyone is wearing a headset.

Hello, I’m a student who uses this platform for his/her lectures regularly. Being able to watch recorded lectures is great, however in most cases they’re too long which makes watching them dreadful. Would you please add the option to speed up videos at least up to x1.5? Thank you!