The official community for the Creative Cloud desktop app.
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Hello, I created a website from Adobe Muse for a client 6 months ago. As you know, you can access Adobe Muse when you go to account>preferences>apps tab in creative cloud and click "show older apps". But after 6 months, I had to reset my computer for some reason and I cannot see the "show old apps" option in the creative cloud I just downloaded. For this reason I don't have access to Adobe Muse. I use the Creative Cloud All Apps 100GB package individually. I watched a video on the internet showing that I can activate this feature from the admin console, but for some reason the admin console does not allow me access. What can I do? If I cannot update the website, I will be at great loss.
This is less a "bug" than a willful slap in the face to paying customers. It 's very common for someone to have an employer-provided subscription to some products (like CC), and then to pay for another personally, (like Captivate). When that happens, Adobe forces you to have two separate profiles, and it's impossible to use apps from both of the subscriptions at the same time. You have to log out of one profile (which disables the the apps in that one), and then log into the other (with multi-factor authentication, no less), if you need to use the apps under that subscription. Adobe refuses to remedy this. It's a disgraceful and shoddy way to treat its customers; there's no reason why they can't just make them separate accounts that work on the same comptuer. Instead, they tell you to convince your employer to pay for all your products--which clearly is an attempt to get more revenue from bulk subscriptions. It's shameful.
Hello, two days ago I got a weird error when starting creative cloud.Sth about Microsoft Visual c++,I thought I might have a bad file so I reinstalled that but then creative cloud and the apps still diidnt start.So I deinstalled all of creative cloud and the apps to reinstall them hoping to make it work again, but since then whenever I try to install creative cloud or one of the apps like Photoshop or premiere pro directly I get this error and I just don't know what to do.I have a Video to finish soon and I really need this to work... This is the error I keep getting:If anyone had this and solved it before I would be truly grateful, because I don't know what to do anymore. Here are some more things I tried:I uninstalled the apps using the windows programm uninstallerI deleted the adobe folder (thought it might not be able to create new ones when theres one there already)I reinstalled Microsoft Visual C++ (This might not be related but it showed up at the same time with a
Hello everyone, today I created an Adobe Homework app idea that could be great.Application logic: A professional application for creating designs like posters, brochures, assignments, banners. I think Adobe Homework would be a great application if these features were included: Font Detection: With this feature, when you select text in an image using a special box, AI or an API will detect the font, allowing the user to easily edit the text in the image. Reducing Object Resolution: To prevent an object in an image design from being easily visible, simply click on the added object and select "Reduce resolution" to change the resolution as desired, making it harder to distinguish. Pre-made Patterns/Templates: Those in a hurry can save time by using pre-made patterns or templates.Interactive Designs: If objects in the design are allowed to be buttons or text boxes in the Edit section, the user can interact with the text boxes and buttons there in the "Try" section. 
I cannot resize Creative Cloud onscreen. This happens only with Creative Cloud, so it is not a scaling issue. The problem does not exist with Photoshop or any other application. I am wondering if it has something to do with recent updates.Adobe Photoshop Version: 26.9.0 20250724.r.15 b15e8a4 x64 (final, Release)Operating System: Windows 11 64-bit
Hello, I have users complaining that Creative Cloud freezes when trying to open/edit PDF files while connected to VPN (SonicWall NetExtender). It aslmost seems like CC is trying to reach out to the web for something and can't get there, eventually timing out. Is this a known issue, and is there a fix? Thank you in advance!
I am no longer able to download my Fresco or Photoshop files from the Creative Cloud desktop app which I have been doing without issue for 6 months or so. Downloading files no longer works in the web browser based Creative Cloud either. Both respond by "Downloading local copy of...." for a good 10 minutes at least before simply stopping with no prompt or warning. I am able to export any files from Adobe Fresco/Photshop to my iCloud account without any issue. Have tried restarting, signing out, quitting and restarting, different browsers and computers etc. I have used only of 20.2GB my 1TB in storage. Any suggestions or workarounds (beside the one I have) would be appreciated.
The option to maximize compatiblity for HDR photos (jxl and avif as far as I have tried) keeps turning on on its own, even when the option is unchecked. I sometimes have to check and uncheck it for the photos that are exported to not have this option (I checked the output files multiple times). I don't exactly know when it's unchecked and when it's checked just from the menu, and it's hard to tell when it switches.
More than once, I've had to click a shortcut to launch an Adobe App using the Shortcuts on the Creative Cloud Desktop. I think good UX Design should be applied an provide feedback that the application is working on the process to launch the selected app instead of me having to wait a long time to see if the app was actually started.
estou tentando instalar o Photoshop, em uma pasta diferente pois a principal já está cheia, porém mesmo alterando a pasta em preferências da instalação o creative cloud continua tentando baixar na pasta principal e acaba dando erro por não ter espaço
Last week I uploaded 7 Psd files at about 300 mb each without issue. When I attempted to upload a second batch from the finder a week later, the process spun for an hour and then dissapeared without copying to the cloud. I tried doing one a time. Same thing. Just spent an hour with an Adobe tech who finally advised me to open the file in Photoshop and save from there. OK. In that case, Adobe should really fix or remove the "Upload" feature in CC file uploads. Besides that, the upload process is often just plain wonky. FYI: I've only used 12% of my storage.
I am using Macbook PRO and primarly use the creative suite on a PC at work. I want to work on my home laptop since I am a freelance but the apps are not updating, and when i try to download AE on my laptop using creative cloud it doesnt work. I click and click the button but it does not do anything... Any ideas?
Enough! Creative Cloud App Updates are the pits!The word for the day is "WAITING", as in I spend so much time WAITING, sometimes with no results!I've got AT&T fiber, the connection SCREAMS! Every other software I have gets updated in less than a minute, the most in two!And worse, if I choose to cancel an update, it takes forever for the cancellation process to complete.For example, I cancelled the update to Photoshop 35 minutes ago, AND IT'S STILL DOING IT!!!I've got to leave these things for overnight, and eight hours later (MOST of the time!) it finally gets done!It has been this way from the beginning! What can't you folks find a way to fix this???I would much rather download the full program and reinstall rather than this; it's painful!Why can't we download an update installer like everybody else???Please! I just got back from a trip, I've got updates all over the place, and I'm waiting AGAIN!No other software, just Adobe!!!
AdobecreativeCloud installer disappears from disks
cannot log in to Creative Cloud anymore I no longer have any information want to view the monthly invoice for my data
The domain of the school account is [Personal information removed by moderator.] or on a different account I don't I want to know the account it's on.
Plases fix it
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Hi everyone, I'm currently unable to access Photoshop or any other Creative Cloud app. When I try to open Photoshop, I first get this message: "We can’t reach the Adobe servers. This may be because you’re not connected to the internet. Check your connection and try again below. If you’re still having issues, please see our connectivity troubleshooting guide. Error code: 20400." After clicking "Try Again", it changes to:"Sorry, Photoshop has encountered an error. You will not be able to use Photoshop at this time. Please contact Customer Support and use the reference code 109 for more information on how to resolve this issue." Here’s what I’ve already tried:Checked my internet connection (it’s working fine)Reset the hosts file to defaultLogged out and back into my Adobe accountUninstalled the Creative Cloud app and all Adobe appsReinstalled everything freshLogged out and back in again after reinstall Apps are being launched through the Creative Cloud desktop app
In the CC Desktop app, when going to Updates, there should be a link to the "whats new" release notes so that users can make a more informed decision on whether to update or not. For example, if Photoshop has an update, over and above the internal link "View more...", it would be helpful to have a link to the full webpage:https://helpx.adobe.com/photoshop/using/whats-new.html
Hello guys I have a new Lenovo Laptop, with the same plan as on my old one. I use Lightroom to edit my photos and Bridgev to organise them. I really don't know why, but Bridge is not showing up on the CC. I already tried to download it via Webbrowser, it doenst work. Do you know this problem?
Good afternoon, I have a adobe membership for photoshop and lightroom. I had the adobe onlien cloud on my desktop installed. No all of a sudden i cant access the cloud and my programs. It says it acnnot connect to the adobe servers (eroor 206). It mentions something about firewall, connectivity problems. I have never had this problem, never changed anything. tried various fixes by deinstalling and installing, but the installing fails. When connecting to the adobe server i get a bad connection or 404 message. But my internet is ok. Please help! Gr Jasper
Is there a way to turn off the damned, time-consuming, arrogant Adobe font auto-activation crap for ALL PRODUCTS (yes, I know how to do it in InDesign etc.)? There is no limit for how much Adobe damages productivity. True experts. Shame on you.
I've been having this Libraries Sync Error in the Creative Cloud app now for about 4 years, and it
I had this happen this morning. It's been reported infrequently in other Adobe forums over the years, but not in the CC Desktop forum as far as I know. This was on Windows 10 Pro. The fix was simple: select the Uninstall option for the app using normal Windows controls, and then do a Repair. Done. The legacy fixes included deleting some objects and re-installing, but that doesn't seem to be necessary. The presentation was: click on the usual CC desktop shortcut, CC app window opens, but is blank. Hovering around on it might see the mouse sprite arrow change to a pointing hand, with no hovertip, and clicking it might work, and in one try, launched Illustrator. So it seems that it's just a matter of the window content not being rendered.
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