The official community for the Creative Cloud desktop app.
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As far as I k now, there is no user voice page for the client, hence I put this here. With the current version 6.0.0.571, following things are either version specifically wrong or in general:There is no switch to turn off synchronization. The synch will always automatically start when starting the client, so you must stop it. The synch would even start if there is nothing to synch.The About window is blurry (see below)When wanting to have two versions of the same app installed and installing a newer after an older, CC would still call it an update, though it isn't one.In the install process of the newer, the checkmark for "Uninstall older version" is automatically checked. Very unpleasent should you overlook it.Under "Your libraries" it lists a few libs I never created. When deleting the first one, the next is called "Your library" and then the next one, too. So I had three libs called "Your library"?When deleting the last library, it occasionally comes up with a screen "Oops, somethin
What's the best practice... delete the older versions after updating or keep for some reason?
I can’t add fonts, it gives an error (an error occurred while loading the font) the manipulations in the article https://helpx.adobe.com/ru/fonts/kb/font-activation-errors.html were performed, everything is useless!
We've all heard by now that Adobe will not sync desktop and cloud files after February 2024.Currently, I manage my work files in my Adobe CC synched folder and that folder gets backed up to a corporate server periodically (as well as to the Adobe Cloud).If after Feb 2024 my work files will only reside on the Adobe cloud... how do I backup those files to my own, corporate, backup server? Manual dowloads to my local drive for every file or set of files I work on seems so 1999... What does Adobe propose as a solution in this case? Thanks. A.C.
I'm on macOS Monterey. I do not sync any of my files with Adobe cloud. For the past few months when I startup my Mac Studio I have a notification from Creative Cloud that says "File syncing error" (see attached screenshot). Why do I get this when I'm not sending any file to the cloud?
This is the second time that this has happened. the customer rep the first time said this was a "fluke". My last name only has two letters, but when I add an extra letter it solves the issue. Can we get this fixed? Not sure if this is the right place to be posting this but I've tried contacting customer service and they take a while to get back.
How can Creative Cloud Files appear to be the Cloud Storage in macOS Finder?Other cloud services seem to show as Cloud Storage but not Creative Cloud Files folder. For the record, I have also set the CC folder to sit in Users/me/Library/CloudStorage
Other cloud storage, i.e. Google Drive, Dropbox, etc, are automatically recognized as Cloud Storage in the Finder Sidebar, but not CC Sync Folder. Suggest that to have CC Sync Folder also have the same.
Feature to choose which files should be downloaded and which should be kept on the Cloud rather than the entire gamut of files being downloaded to local drive.Online, 1000s of people have asked for this feature, every collegue I work with in the industry complains about this not being in place - we're still awaiting the HUGE need for this feature to be met. What is the point of having cloud storage if you cannot choose to keep things on the cloud. OneDrive, Dropbox and many others allow selective file synchronisation - because you don't need to sync all files all the time and we need to keep harddrives light, save bandwidth and save the planet.Furthermore Adobe, your CC software often bugs out (quite often after an update) and then wants to re-synchronise the entire freaking load of files! This has happened to me probably 10 times now - sometimes I've ended up with two Creative Cloud folders alongside each other - what a bloody waste of time, energy, blah blah blah. You'd think Adobe w
Ive been using adobe creative cloud since 2014 and this is a long standing issue. When moving video files to creative cloud, they will often show up as 'octet' and be unusable for syncing or downloading. Recently I tried to upload a small AE project (4.4) GB that has numerous short .mov files. probably 70% of them showed up as octet. They were all shot the same way, at the same time, and with the same format. I sent the project via my Icloud account and had no problems. The 'octet' issue has been an on going issue for years and is unique to the creative coloud service. It has gotten so bad that my self and other professionals in my network use any other service to transfer files and sync projects. Please fix this years long bug.
This happens just often enough to be slightly annoying. When Adobe renames apps (adding the current/next year to the app name) it results in broken links in the task bar (Win) and dock (Mac, not shown). Please consider naming apps with a single, canonical name, and let users visit the app's "about" menu to determine what version they are on. "Adobe InDesign" would be an excellent name for the app, no matter what year I am using it in. Thanks for considering!
A day ago I paid money for a photoshop product and that day after the payment everything worked correctly, today I open it again and I see that when I open photoshop it tells me that I have to buy it again. I bought a yearly subscription for photoshop, how is this possible?
So the apps aren't going to the hard drive i have designated to it. For some reason or another they keep going to the hard drive that is full. I've changed the designation to the empty hard drive and try to download yet it keeps telling me it's full. i have 4tb of space left in the hard drive so i know it's something wrong with the app. how can i fix this issue?
When I open Creative Cloud, it shows a popup: Creative Cloud update available. I can turn off the toggle 'Always keep Creative Cloud up to date', but there is only one option to continue to the app, labeled: [Update]. So it seems to be missing a [Cancel] or [Close] button. While this popup is in view, the menu is inaccessible, I also can not quit CC from here, besides going into task manager and kill the processes until they stop auto-restarting.I have a limited data plan at home and can't be wasting the data on this many updates.At the same time I am a paying customer and I should have the right to access the software I paid for, not having it locked behind an update screen. This is behaving like malware!On Windows 10
How come there isn't a button or a function that allows you to close all background tasks of Creative cloud and other Adobe programs?Every single time I have to go and press end task in the Task-Manager about 20 times, since there are about 10-15 tasks running and some jsut reopen after closing them if you're not fast enough while closing everything else...That's jsut annoying yet it could be such a simple feauture...
Adobe, I love ya, but you're acting like my crazy ex right now. I've been using Generative Fill and all the lovely AI tools for months in beta and now in the main apps. So I really don't need you to be sending me push notifications and popups every five minutes telling me to 'try it'. Can your notification system get a bit smarter? Recognise the users who've already taken the plunge with new features and spare us the repeat invites? Or at least give us an Ignore All button. For the sake of my sanity, please!
Hello. In CC desktop, I have to be very deliberate and slow when clicking the left mouse button to launch my Adobe apps, otherwise the clicks will sometimes not register. The longer I hold the mouse button down, the more reliable the clicks seem to be. The quick release clicks are the ones it seems to miss most often. I often have to click things 2 or 3 times before CC desktop actually takes action. I don’t think it’s a system-wide problem or a mouse problem, because I haven’t noticed this behavior in any other applications. I’m running Windows 10. As a former software engineer, I’m wondering if some kind of periodic input polling is being used, rather than responding to queued mouse click events. I’m not certain, but I believe I’ve seen similar behavior on the launcher pages of the various Adobe apps. I’ve never seen it in the main functionality of the apps. Clicking behavior for actual workflow seems fine. It’s just in the CC desktop, and the launch
I have had to reinstall my machine, and now I have a fresh Creative Cloud install.And I found that my settings from Photoshop, Illustrator and so on are now not available to be restored.Upon searching, this appears to be fairly recent. I am sitting here in DISBELIEF. Adobe, WHY has this been removed. If it needs improvements, then say so. We can't even change the location of the Adobe preferences folders to be on OUR OWN Cloud storage.Just give us Preferences / Settings etc sync back.
Bonjour à tous,Je rencontre un soucis relativement gênant vu que je viens tout juste de payer une liscense mais que je suis dans l'incapacité d'utiliser n'importe quel logiciel dont, le portail Creative Cloud, l'élément essentiel. Lorsque je le démarre, il charge et va rester bloqué sur "Initialisation de Creative Cloud" sans rien faire, bouger ou même mettre un message d'erreur autre que pour me dire "ça prend trop de temps".Je tiens également à souligner le fait que j'ai tester quasmient toutes les solutions existantes tel que:- Réparer le logiciel.- Désinstaller/réinstaller.- Redémarrer- Utiliser l'outils de nettoyage- Changer de connexion internet- Désactiver l'antivirus au moment de l'instalation- Supprimer l'intégralité des fichiers dans programes files, AppData (Roaming, Local, LocalLow)- etc etc Mais rien n'y fait.Dans l'attente de vos réponses;- Wiliam
已经试过卸载重装,重启电脑了,依然没有办法打开,怎么办
Chromebookʻs are widely popular in schools today. They are cheap, affordable and robust enough to complete coursework. However, Adobe Creative Cloud still does not have the capability to offer its services on Chromebook. Iʻd like to request an update or app improvement to allow users to work in Adobe online to support school programs such as Photography, Film & Media, Yearbook, Digital Media and more. Schoolʻs can provide funding for licesenes for Adobe but can not support the purchase of more expensive computers, especially in rural areas. This update would provide equitable access without having to find work-around ways like downloading through Google Play. An online version would be very helpful to support ACC.
Creative Cloud unknowingly downloaded 20+ GB of software without my consent or acknowledgement. I use my phone's hotspot for my internet connection, and now it is basically out of bandwidth, leaving me without internet for the remainder of the month. This is incredibly unfair. I think that Adobe ought to pay for the cable internet that I am now forced to get due to horribly unfair decision to sneakily download nearly their whole suitte behind my back without my acknowledgement.
Bonjour, Je viens d'acheter un abonement LR + PS mais creative cloud ne se lance pas.J'ai deja essayé la reinstalation et l'outil de netoyyage adobe mais rien ne fonctionne !!! Je ne peux donc pas telecharger lightroom et photoshop et je paie un abonement pour rien.... Merci
We wish a policy in the Adobe admin console where we could set that "removing older versions" is the default value and this option should be unchangeable by the Windows 10 end users without local admin rights. The reason for this is, that if a users has plenty of Adobe products installed and use a small notebook (with a small harddrive) with other installed application in a corporate envoirment (Windows Update cache / SCCM cache....), there will be free disk space issues after a certain time.
We have about 3'000 Adobe Acrobat Standard/Pro end users and would like to establish the Creative Cloud desktop (CCD) as a self-service to our Windows 10 end users without local admin rights (for installing and updating Adobe products by themself). This works fine but there is currently no option for forcing updates after a specific time period. If the end user don't care about updates there could be a security issue in this case, because the installed products can be outdatet. Therefore we wish a policy in the admin console were we could set a time trigger after updates have been released to force install udates by CCD without the interaction of the end users.
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