Creative Cloud Services

I'm currently using the CC Cleaner Tool to uninstall CS apps from my new MacBook Pro running Monterey. I chose only one file to clean as a trial run: I selected it and clicked "Cleanup selected." It's been going for over an hour now and all I see is the spinning rainbow ball, which starts and stops sporadically. Not that I imagine it's a quick process to search out and clean up all the files associated with the app, but I was wondering how long should it take?

Is there any way to change the hideous and long-suffering image of the frowning blond on the Creative Cloud welcome screen? Her unwelcome visage has graced my Mac every day for too many months. As if things haven't been unpleasant enough for the last year, seeing her ever-present scowl is not inspiring nor uplifting. If there is a way, please let me know. Thank you! Paula   

Hello, could you make it possible to drag, drop and share entire folders on the cloud in synced files?At the moment my colleague and I are having to zip everything so that its one file. It would help tremendously for the workflow.  Also, would it be possible to move folders in the Libraries? 

Dear community, Not sure if it is a bug or a "feature". I am relying on CC Libraries for most of the my work and I am facing a blocker that is intriguing me. Here my use case: 1. Create vector assets on Illustrator and add into the CC Library2. Build the layouts on XD using the assets from CC Library3. Add created layout to the CC Library from XD4. Post production of layouts on Photoshop5. Add composed images into the same/new shared CC library The workflow works fine. However it is not possible to edit the layout created on step 3 - neither from Illustrator or XD - forcing me to create a new asset and manually replacing the old layout on Photoshop. It seems that, on a CC Library, an asset created on XD is not able to be edited anymore - see attached pictures. I've tried to work around by replacing the CC Library to "XD Library" but then it is not possible to add assets from Illustrator or Photoshop. Is there something I am missing?

Unable to sign in on a new macbook pro and can't use photoshop , Lightroom etc . All I get is a flash on the screen and then the pop up screen to say you have been signed out. Will not let me sign in !! . I have 2 imacs and an older macbook pro that are ok just this new one running Monterey . 

Hello 🙂 We use creative cloud to store pictures. We have recently taken a lot of pictures, and we want to preview them, but its not working because its a .ARW file. What can we do? 🙂

good afternoon. myself and my business partner would like all creative apps for £49.94 or £59 per month. we wondered if either of these plans are available on multiple laptops. in other words, can we use the software on both our laptops or will it only be available on the laptop we purchased it on?

I have tried everything from repairing VS C++ to reinstalling it completely, but to no avail. Need help!

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Delighted to get my new MacPro 16" - It's what Macs should have been 4 years ago, Still better late than never.HOWEVER - I cant syn files and fonts with any of my Adobe Applications. On close examination I was able to establish that the Core Sync.app 4.21.1.1 does not work on the new Mac thus disabling the ability to sync fonts and files. Anyone else with this issue?    

I have a macbook with 2 different users. We both use the same creative cloud account, but we have 2 different sync folders in the same computer! For example: mac/users/user1 and mac/users/user2.I tried to move the sync folder to "mac/users/shared" in order to get the same folder for both users, but sometimes work and sometimes fails.Please solve it! I don't want to have 2 different folders with 80gb each, if i can have only 1 folder for both users!

Hello,I am using a Logitech Craft keyboard and have just installed the Logi Options program, but it does not seem to be recognizing any Adobe programms besides Lightroom CC. Anyone else experiecning this issue, what could be the solution to this problem? Kind regards, Jason

Hello!, I Have a 240g Solid State Drive for the C drive where I have the windows OS and some programs, and 2 more hard drives for files and back up.While syncing the creative cloud libraries I realized I started to have less and less space in the C drive until I had almost nothing. It  took me a while figure it out but the issue was that the syncing was storing the cc library in this folder:C:\Users\myname\AppData\Roaming\Adobe\Creative Cloud LibrariesI tried a lot to change this with out success, I  changed the folder path in the preference of the app to other hard drive where I have space (picture). When this didn't worked I unistalled everything from adobe, erased the cc library folders and re install all again with the new path but nothing happend, Adobe keeps storaging the cc libraries in my C drive when I make the sync.Please let me know if there is a solution for this problem. 

By default, the Adobe Creative Cloud desktop application will automatically open as part of the computer's startup process. However, by completing the following steps, you can prevent the Creative Cloud desktop app from loading into the Menu Bar (macOS) or System Tray (Windows).   Navigate to the top right corner of the Creative Cloud desktop app and click on the Profile Picture. Click on Preferences The toggle to control the Creative Cloud desktop app opening during Login is under the General Preferences.   Please be aware that preventing the Creative Cloud desktop app from opening at login will not prevent the background processes used for Adobe applications and services from starting. The background processes will still open regardless of whether the CC Desktop app opens during the login process.   Related Help Documents Which Adobe background processes are required for my apps? Error: Adobe Creative Cloud, needed to resolve this problem, is missing or damaged

Hello guys!Creative Cloud Syncing is great but it lacks a lot of features compared to other cloud softwares.Like the fact that it can't store only in the cloud, you have to always have a local copy. And I turned off the folder sync, and after that deleted all files locally. Must've accidentaly turned on syncing because all of my files are missing and can't be restored. It was like 20-40gb and it's sad. 😞 Not trying to bash Creative Cloud I could've been more careful it's just sad that it doesn't have any safety features 😞 Always have multiple backup.

Hello!I use Premiere Pro and After Effects pretty frequently, so I'm often dealing with large videos. I had reached my 100 GB placing files into a folder I created there and I started deleting videos I didn't use in the current projects by highlighting and hitting delete. I then noticed I was still getting constantly notified (after each frame render) that I was full on storage still despite only having 60-ish GB when I preview my Creative Cloud Folder. When I check the Creative Cloud app, however, it still displays me as using 100 GB. Some support articles said it could have to do with my cache, but I deleted it on both apps fully and still can't use the programs. Thanks in advance.Ian

Alguém consegue me ajudar? Eu tenho a versão dos programas adobe instaladas no PC devido ao curso que eu fazia, porém agora não estou mais no curso e com isso perdi os acessos. Mas eu não consigo desinstalar ou atualizar o creative cloud com minha conta pessoal, pois só dá erro. Alguém sabe resolver?

As the title says, I've changed my permission in the App support folder, uninstalled and changed permissions,  -- all the steps I've found in this forum about Coresync failing to start. I'm running macos Monterey latest stable release on an M1 Mac mini 2020 model. Does anyone have a solution biseds the above?

Hey there!I recently bought and installed creative cloud desktop + photoshop, and it worked perfectly the first day. However, when i tried to open it the 2nd day, it wouldn't load and I got a message that "it was taking longer than usual to load" or something like that. I followed all of the steps here: https://helpx.adobe.com/au/creative-cloud/kb/creative-cloud-app-doesnt-open.htmlNone of these steps helped, even though i tried it multiple times. I even tried switching computers, and it wont load on my laptop either. Any suggestions? 

Hey! On my phone I realised mid project that I am logged onto the wrong email. Is there any way I could transfer my project to the correct email (also the one with the paid subscription) and continue where I left off. 

Hi, I'm using CC on my relatively new Mac. Trying to clean up, I noticed "residual" Creative Cloud sync folders & files consuming a lot of disk space. Not only for my Adobe ID but for other synched IDs, too (see screenshot). Is it possible to delete these CC Synch Folders and the files within, without deleting the corresponding ones in the cloud? Alternatively, can I do a clean slate "reboot" to reinstall a fresh version of CC? Thanks in advance

Hi.A couple of months ago i downloaded Adobe CC for school. I used ''Academic Software'' (a Belgian site that my school uses.) All i needed to do was requesting a account. So i waited and got a mail from Adobe that i can download every app. I downloaded it immediately and i ran to a problem. Adobe CC said that i needed to log in again because i was logged out. So i pressed the button and then it came to the same screen that says that i am logged out. I tried downloading it again but it doesn't change anything. I also tried multiple things i found on the Adobe faq page but it's still the same screen. It can't be something with my account because on the Adobe site i see every app in my license. The problem can be the previous account I had, but that is from a diffrent email but on the same laptop. Does anybody know what to do? Because i really need the help 😞

I am starting to create digital menu boards for restraunts & convenient stores. These will include videos and some basic animation and movies.  Here is an example of the kind of animation I am talking about:https://www.youtube.com/watch?v=aXg6eiIx4x0 I also will want it to include video clips (pouring drinks for example) I am thinking that Animate is the way to go??.... but wondering if anyone has recommendations of what Adobe products might work better?  Thanks!

Hi, I have several adobe apps installed on my notebook with my partner's account. Now I have purchased a complete adobe package for myself. I want to access these apps with my account without having to uninstall everything and install again. How do I do that?My thanks in advance.

So i recently bought a new Mac and logged in to my adobe apps but my creative cloud is not syncing at all even after trying to troubleshoot, reinstalling, log out/in and forcing quit in activity monitor...someone please help 😞