Creative Cloud Services

Hi there. I'm using a Mac, running 13.7.5. I use a variety of Adobe apps, predominantly Photoshop, Illustrator, and Acrobat, but also occasionally InDesign and Audition. Every day, or sometimes multiple times a day, Adobe Crash Processor launches, and proceeds to gobble up several GB of system memory.   It does not seem contingent on my actually using any Adobe app (aside from Creative Cloud running in the background). This might go without saying, but: when I do use the apps they aren't crashing, so I don't see any reason why the crash processor should be activating in the first place.  I can terminate the process with Activity Monitor, but it inevitably recurs. I've tried rebooting the computer and updating the apps to the latest versions, but this doesn't seem to have any effect. I could upgrade my OS to Sonoma or Sequoia, but if anyone has another solution that might forestall an entire OS upgrade I'd like to try that first. Any help anyone has wo

I’m encountering a runtime error related to the following module: Program: ...\node-vulcanjs\build\Release\VulcanMessageLib.node File: C:\bd\workspace\CCX-Process\release\...vulcanadapter.cc Line: 412 Expression: vulcan_ Chat GPT reports that this appears to be an assertion failure within a native Node.js extension, possibly linked to Adobe Creative Cloud’s CCXProcess.  I would be grateful if anyone could answer the following: 1.  Is VulcanMessageLib.node a proprietary Adobe component, or does it rely on third-party libraries. 2. Can this module be disabled or isolated without impacting core Creative Cloud functionality 3. Are there any known compatibility issues with recent Windows updates, Node.js versions, or Visual  4. Is there a patch, update, or configuration adjustment that addresses this assertion failure? Please let me know if you require additional logs or system details. ThankyouTony K 

Hello, When I try to reply to the messages on Behance, it gives me "your ability to send messages has been disabled". I can't solve this problem. Can anyone help me? 

Using WIN-PC and Android-Smartphone for document exchange and sync. syncing works but I do not get any notification on my smartphone when docs are updated on PC. Verwende WIN-PC und Creative Cloud um PDF-Dokumente zu synchronisiern und aktualisieren. Die Synchronisation vom PC auf Smartphone funktioniert aber ich bekomme auf meinem Smartphone keine Benachrichtigung, dass eine Aktualisierung erfolgte.

Hi everyone, I posted this several years ago, but didn't get any reply: https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/questions-on-cloud-storage-local-copies-and-quot-synced-and-backed-up-quot-filter/m-p/13830250#M79462 Things are getting worse: my 20GB storage is now full even though I use the Lightroom cloud only for synchronizing Smart Previews. How can I remove the "ghost" content and recover space? Any help appreciated! Thanks

Bonjour à tous,J’avais un abonnement académique (offre étudiant/jeune diplômé) à Adobe Creative Cloud.Mon abonnement a été désactivé sans préavis et, depuis, je n’ai plus accès :à mes logiciels,à mes fichiers enregistrés dans le Creative Cloud,ni à mes projets Behance et Adobe Portfolio.Je n’ai donc pas pu effectuer la migration de mes projets vers mon compte personnel.Ma question est la suivante, est-il encore possible de récupérer mes fichiers (par exemple via une réactivation temporaire de mon espace cloud) ou bien de les transférer vers mon compte personnel ?Je vous remercie d’avance pour toute aide ou indication sur la marche à suivre.

I think this may be Adobe Creative Cloud related.  But I have recently installed Creative Cloud and various apps on my MacBook and noticed soon after that a folder called Red Giant appeared in Users/Shared folder (see screenshot) As far as I am aware I have not installed Red Giant apps - so guessing this must be Adobe CC related.  Does anyone know if that is the case, and what the point of the shared folder is? Many thanks? 

Hi, I need urgent help with my Behance account.My Behance profile is here: https://www.behance.net/raissacoelhoI created my Adobe plan through Saga (education account), but it used my personal email (coelhoraissa95@gmail.com).Now my Business ID was closed, and I cannot access my Portfolio with my Personal Adobe ID.All my projects are missing when I log in.I need my Behance/Portfolio content migrated to my Personal Adobe ID (coelhoraissa95@gmail.com).Can you please help me recover my projects?

Hello, Visitors using NordVPN receive a 403 Forbidden error when accessing my Portfolio site.I’ve tested this across multiple devices and VPN servers.This limits access to legitimate users. Can this be addressed? VMT

I have CC through my institution yet I accidentally created an adobe portfolio with my personal email address ( Can I link the new account to my student account?)

actualmente tengo un plan desde hace apox un año, y el LRC, en la parte superior me pone modo de prueba finalizado. Ps se abre con una invitación a activar el periodo de prueba, que si no lo activo el programa se cierra, y llevo pagando el plan desde hace apox, un año, y esto no me habia pasado nunca

I upgraded my cloud and now I want to put all photos in my cloud, +/- 900 GB. I have devided my pictures in a classic structure in window explorer several maps. But now I can't load this maps / structure into the cloud but only the pictures individually. Is there a solution for this ? 

I have a problem that I can't access my very own project because I need permission and I don't know how to give permission to myself to access my own project

I've gone into my settings and turned on auto-update.  I've set both of the check boxes for applications to be checked, but still it doesn't auto-update.  Instead, while I use Photoshop Beta, I get messages telling me that there's a newer version I can download when I close the app.  I've ended up adding CC to my start up so that, when I boot, I'm at least told what apps need updating and I can bang that out before opening them.  But I just want things to autoupdate when I'm not using them.  What could I be missing here?  Working on Win11 Home and not SUPER techy, so be gentle with your techy responses.  🙂  This has nothing to do with Collaboration, but it wouldn't let me post unless I picked one of four topics that this has nothing to do with any of them.  lol.  If I'm posting this in the wrong place, please advise on that as well but this sounded like the best fit.  

Hello Adobe Community,I’m a Behance PRO member and recently found that my ability to send messages on Behance has been disabled. This is a critical issue for me as I currently have ongoing client projects, and not being able to communicate directly is disrupting my work.I submitted a support request yesterday but haven’t received any reply yet. For a platform of Behance’s scale, I was expecting quicker assistance, especially since messaging is an essential feature for professionals managing active projects.Has anyone else experienced this issue, and is there a way to escalate the request for faster resolution? Any guidance would be greatly appreciated.

notieced since a few days ago, this app is running background.  not sure if its legit app for adobe.Node.js JavaScript Runtimelocation is here: C:\Program Files\Adobe\Adobe Creative Cloud Experience\libs i want to make sure this is not malware or spyware...   i am not tech savvy but enough to know to stay alert any new activityies as i noticed that i saw this app pop (green logo) up time to time (appear and disappear in a secon) so i went task manager to see what is running background and found this... Please advise if its safe or what to check if its legit. Thank you.  

I had a Behance account under ishracox@gmail.com with my portfolio. After getting Adobe Creative Cloud, logging in with Google creates a new empty Behance account. I need to restore access to my original Behance whcih was https://www.behance.net/ishrakulmunzerinmy old account still exists but I can lon in and instead a new account appeared which is https://www.behance.net/ishrakumunzeri1

I am trying to redeem a code for a 12 month Adobe Creative Cloud Photography subscription that I got with my new HP laptop. I read that the code is tied to the device, so I use my laptop. I clicked on the link in the email from HP, which automatically opens up the page for entering the code, and the code is correctly pre-filled. When I click active, I get the error " this code is invalid". What could be wrong? The account that I am logged in does not have any active subscriptions, and I didn't have a subscription before (not sure if that plays a role). What could be wrong?

Hallo zusammen, ich habe seit ein paar Monaten eine schöne Adobe Portfolio Website. Jetzt möchte ich Werbeanzeigen über Facebook und Instagram über den Meta-Werbeanzeigenmanager schalten. Es wird empfohlen einen Pixel zu erstellen. Das kann ich aber anscheinend nur, wenn ich ein Plugin auf der Website habe. Hat irgendwer damit schon Erfahrungen? Gibt es diese Funktion überhaupt und wenn ja, wie mache ich das? 

I'm trying to transfer my student files to my personal account. I'm pretty sure the school license has ended as I can't access any of the apps anymore like Photoshop. I can still access the creative cloud only on my phone where I'd been logged in. Is there still hope to transfer the files? I've tried the website that lets you login to both email accounts and it says it'll email when the transfer is complete but I never received a transfer. I fear there's nothing to transfer because it was deleted. Is there anyway to do this transfer? Do the files still exist?

Tengo terribles problemas con la cuenta. En la aplicación estoy logueada con un avatar, sin lo abro en la web, me carga otro y para último, me borró los dos portafolios creados en Adobe Portfolio.  Sùper decepcionada. Todo pasó de ayer a hoy. Mis portafolios de trabajos.... desaparecieron. Gracias Adobe!

I recently logged into Adobe Portfolio to make a few changes to my existing website and noticed the launch page has changed. Great, however where is my existing portfolio? It says, "Get Started" when I know that I already have an existing portfolio. I'm trying not to panic, but my portfolio is linked on my resume, LinkedIn page, and my instagram bio. I've sent  ______.myportfolio.com to multiple recruiters and HR reps and now I'm worried that this is hindering my candidacy. I also tried viewing my page from different internet browsers but the prompt I'm seeing is "Error 503 Backend Unhealthy". Just a few weeks ago I was in my portfolio page making changes and now it's gone. Is anyone else experiencing this?   

I was working in a fresco file, and wanted to find an older sketch to use as a reference-- when i went to go find it I found all my work other than what was opened in the last few days was gone. All of it. I tried to get into the cloud app and it didn't do anything - it won't even finish spinning.  I have gone to the browswer version  https://assets.adobe.com/cloud-documents and it's also spinning. i can see most of my art files on the mobile app under files recent, but that's not everything. I am signed in under the correct account. Everything was working yesterday and then fresco updated.This is a new development.i have most of my art backed up, but not everything What is happening.

Quizá alguien pueda ayudarme. Mi portafolio no está funcionando correctamente, aparece así:Y cuando busco alguna ruta en específico aparece así: Si doy clic a cualquier tema me aparece el Error 503 Backend is unhealthyBackend is unhealthyError 54113Details: cache-bog-skbo2340065-BOG 1757122787 2055205485Varnish cache serverNo sé qué debo hacer o cómo puedo solucionar este inconveniente, ya que, al ingresar a la cuenta de adobe portfolio tampoco aparece ningún panel y para crear una "página nueva" inicio sesión pero no me deja continuar.  

I’m experiencing a major issue with the Creative Cloud Desktop app on Windows. The interface shows a giant black bar on the right-hand side, and information is cut off on the left. None of the buttons or links in the interface are clickable. Steps I’ve taken so far:Uninstalled all Adobe apps and reinstalled Creative Cloud.Ran the Creative Cloud Cleaner Tool.Deleted opm.db and cleared the %localappdata%\Adobe\OOBE folder.Cleared the %appdata%\Adobe\Creative Cloud Libraries folder.Used Ctrl+Alt+R to hard reset the app.Quit all Adobe processes (Creative Cloud, CoreSync, CCXProcess, etc.) and relaunched.Adjusted Windows display scaling (100% and 125%).Toggled GPU acceleration in Preferences (when I could access it). Unfortunately, the issue persists — the app window still has a black bar on the right, UI elements are cut off, and nothing in the interface responds to clicks. System details:Windows 10 (64-bit) [or 11, whichever applies]Latest Creative Cloud Desktop version (fr