Creative Cloud Services

I had started syncing my native psd file to Creative Cloud last night and by this morning, it is still syncing. Typically, it takes less than five minute to finish, not a whole night and then some. I can seeing the sycing file in my Creative Cloud folder in Finder, it just won't finish syncing so I can link to my school discussion forum. Why won't it finishing syncing?Please don't blame the changes being made to the Assets, I don't think the Assets' changes count for Photoshop not syncing to Creative Cloud.

Hello,Since my CC folder starts to clog my SSD I wanted to change the directory to a different HDD.I found the option and when I pressed the button it gave me an error saying:"Unable to create the Creative Cloud Files Folder at.... (new location at a different HDD).Does anyone have a solution for this?With kind regards,Artur

Windows 7Core Sync crashes every 20-30 minI tried this solution Adobe Creative Cloud Core Sync crashes every minute after update but it didn't help

Hi,I'm using CC storage and depend on the 10 day's versions. After the update of the website all my versions are hidden. I can see what the latest update of my document is, but I can't see them.My questions:Where are my versions?Why do I have less functionality?I can't find: Search, Version, Libraries.Is there any documentation on the new look and changes?Do you have a time table? When is all of this back?Thanks.

I need space on my computer, and I want to delete local files from my computer without them getting archived online. Can this be done?I just don't want to accidentally lose all of my files forever, and I want all of my files to be accessible from the "files" tab in assets instead of the "archives"/"deleted" tab.

At least one of my libraries has gone missing. I have some shared libraries still showing in my panels but not all I had before. They've been missing for a couple months now.There are none in my archive. I've even tried re-following one shared library that went missing. It shows when I log in through my browser but not in the programs. Another person using the same library has it working fine. I've tried restarting, logging out of CC and logging back in. I relaunched from the menu bar icon. It's just gone. Please help.

I need some help.  My creative cloud will not sync with my other team member which is affecting our work flow.  I have tried several times to talk to someone to resolve it.  I am paying $138 a month for a service and it is not working properly.  When I talk to someone their answer is that it has been "escalated."  I am trying to reach someone how can help resolve the issue and a billing department. 

HiI've shared a pdf document from my creative cloud files folder. The customer can see the document within the web browser and make comments. So far so good.When I update the PDF with a newer version the preview on customer side doesn't update.If I right click the browser and choose [show image in new window', it shows the new image. But following the shared link, it keeps showing the old version.I've tried to delete browser history and cash. Didn't work.When I check the document in the web environment under my own account it does (!!!) show the new version.When the customer downloads the pdf, it IS the updated document.How to show it to my customer inside the browser?Thanks for sharing your ideas.

After a recent CC update, all of my libraries and their content disappeared. I've tried logging out of CC and back in, gone. I've tried simply restarting my computer and logging back into CC, still gone. Is anyone else experiencing this? Where did they go? How could all of that content just disappear into thin air? Is there a way to get all of that back without having to rebuild my libraries?

This past Monday we came into our office to find that all our files were gone. We signed in to our computers, 3 macs and 3 pc's and in our trash cans on the desk tops, were all our files. Each computer had different files in the trash. We called support and got ZERO help. We spoke to 3 or 4 different people who had no solutions other than saying this sounded like a mac issue, but it was also happening on our pc's. We moved the files out of trash, this is 1000's of files that we have to reorganize and search through. The next day, more files in the trash, new ones. Support is an absolute nightmare!

My creative cloud files stopped syncing. The only error I see is "Some files failed to sync"I no longer have green check arks next to files in my creative cloud folder. I can not see files uploaded by Co-workers that I share folders with.I tried stopping and starting syncing and signing in and out.I can not get to the help page for creative cloud. (maybe this because I have part of the team). Very frustrating.

I sync a document back and forth from my Mac to my iPad using creative cloud. Sometimes my iPad does not have service. Sometimes it does. I edit this document throughout the day, and just now I connected my iPad to the Internet, and when I went to the document it had reverted to the state it was this morning.  I feel that I may have lost all the days changes. I cannot find the document I was just editing an hour ago. This feels terrible.  Can it be true? Where could the document  with today’s work be? Is there someway to rectify this situation?  Is it possible that my changes were over ridden through the syncing process, and I was not given the chance to choose or duplicate or differentiate between conflicting versions?

Dear users,if I add in my Cloud Lybrary a vector element ( elem.ai), the element added loose the vector propriety.  If i download from cloud library  the same element (elem.ai), that is an image not modificable. Is right? I's possible mantain the vector proprieties  in the library? Thanks in advance!

When I did a forum search on this topic I find discussion that are several years old - but still no answer? Still no option to actually download and use the library elements I have shared on my CC account? Vector files etc. I thought the main purpose of sharing these files in CC with others was to be able to access them and USE them. Developers, other designers etc. Same thing with account holder, would be nice to access and download from shared link in situations where I'm not able to log into my CC account etc. Could be on guest machines, guest networks etc.In other words: Please make everything I share on the cloud service available to download and use.

I searched all over the forums and didn't find anything to help.My Creative Cloud says I've used up 13 of my 20 GB storage.  I'm syncing a few photos across devices, but nothing remotely close to that amount, maybe 100 MB tops.  I clicked on View on Web, cleaned my archive.  Now it says NO files, but still using 13 GB.  Should I be checking something else?

I currently am using a student license. My new job has offered to pay for my own full license. How do I transfer things like type kit fonts from one license to another?

HiAfter doing an incremental sync to get the latest updates on the server, the clients only gets download error.They can access the server when checking with the URL and file access is ok.First we only got a download error (500) when clicking on the apps tab. Then I deleted updaterfeed.xml from aam20\win and started a new incremental sync. Now all the apps was showing under the apps tab, but after trying an install I got download error after 2% downloading. Web.config file is in place in all the right places, had to copy it back to the ffc\icons after the sync.I have also tried a fresh sync.Nothing happens in the aamu.log when trying to install, but there are errors from booting time. 11/06/17 08:52:00:644 | [INFO] |  | UPDATER | CORE |  |  |  | 5232 | UCGetprogress : Check for updates returning outError  = 011/06/17 08:52:00:644 | [INFO] |  | UPDATER | CORE |  |  |  | 5232 | UCGetprogress : Check for updates returning percent   =

I want to sync files with another CC user. We want to sync our respective Creative Cloud Files folders so we can be working on the same documents and pointing linked assets to the same location. We work together all the time so we can set this up 'permanently'. We each have our own (i.e separate) individual CC accounts. I've been reading about syncing files in this way, but if I'm understanding correctly it seems that this option is no longer available for Photoshop, Illustrator or Indesign. In any event, we want to share all CC-related files / assets, not just those for a particular app. Can this be done, and if so how? Thanks!

Hello,Hoping someone has a way to resolve this issue. My creative cloud file sync is currently stuck at 30%, and has been that way for 3-4 days. I've tried turning on/off sync, signing in and out, restarting, and even changing networks in case it was a speed issue.

Bonjour à tousJe viens de prendre un abonnement pour lightroom + 1 To sur le cloud et, je n'arrive pas à enregistrer mes fichiers photos (la plupart en .nef) sur mon espace cloud.J'ai beau déposer mes photos de toutes les façon possible, le téléchargement se fait jusqu'au bout, et je n'ai pas de message d'erreur, mais rien n'apparaît stocké. Aucun fichier n'y reste, mon cloud reste vide.Merci de votre aide..

Hello,I've been searching for hours to understand, if possible, how to sync certain folders from Lightroom Classic to the CC storage space.I basically want to use the available CC storage space as a backup in case my main hard drive crashes. If I can get this work properly, I'll buy more storage space to increase the default 20 GB.I understand LR doesn't actually store the physical files, only keeps track of all the edits done to the files present in the LR catalogue. But is there a way I could somehow sync certain folders so that files get copied onto the cloud?I don't use Lightroom CC at all. I only use LR Classic and PS on my main laptop.Thank you for you help.Catherine

Will someone please tell me how to delete files off the cloud after I copy them there.   I have found that I must delete these files from my "layout"  will someone at least give me a hint as to what they are referring to as a layout. ?   I ended up replacing them with smaller files.  But still hope to gain understanding as to how to delete them.   

these are large files.  I shared them now I want them to go away.   I don,t want to continually fill this space up. The files have been shared with the very nice link but now I want to remove them from here.   I searched this and they are telling me I have to delete it from my "layout"   WHAT ?  where is that ?   

Hi,On Windows 8.1 I started having the issue with huge CoreSync.log files a few weeks ago. Sync didn't work anymore and the daily CoreSync.log files just kept growing (each file up to more than 150 GB - yes, gigabytes!!!).Today I tried uninstalling the CreativeCloud Desktop App using the CC Cleaner Tool (choose CreativeCloud Only), and then reinstalled the app.Now sync doesn't start at all: the CoreSync.log file shows <majorstate>syncing</majorstate><minorstate>starting</minorstate>and in the UI under Assets-->Files it shows that file sync is turned off. Tried to disable file sync/restart pc/enable file sync, but the problem persists.Any help would be highly appreciated.Thanks!

I have all the collaborative folders together (124 folders with 90 gigs). Last week we had an issue where we ran out of space. I cleaned out the archive and got things working again for all users, except for my folder. I basically have all of the folders. None of them will sync. The only message is about a specific .icml file. There are almost 90 Gigs of files but it only messages me about this one. It has no error code associated with it with the warning prompt. I traced back that file back to the web folder... which is not in CC folder on my Mac. I said it was marked private so I made it public. About 1 minute later all of my folders got the green check mark and  dropped their orange warning symbols except for the parent folder that contains that one file. I drilled down through the subfolders and looked for the file. I couldn't see it so it obviously hasn't synced. Then about 1 minute later every folder/sub-folder now has a orange warning symbol. I can't find the designer who i