Creative Cloud Services

Zscaler blocks some Adobe Creative Cloud features because the app uses an embedded Chrome 106 browser, triggering our outdated browser policy. Zscaler confirmed this is expected. Is this a known issue or is there a workaround?

He perdido el 2factor entonces no me permiten loguearme a mi cuenta adobe, entonces pierdo TODO, portfolio, trabajos en la nube, todo estoy perdiendo porque no me dan accesos a mi cuenta de Adobe!!!!

For some reason, when I try to access the Creative Cloud free trial, none of the payment methods work they all return an error. Adobe support agents have not been able to provide a solution, and my bank says there are no issues or restrictions on their side. Does anyone know why this happens or how to fix it? 

How and/or where can I find my real reel June price for next week?  My boss says to cancel if it doubles.  Thanks!!

3 problems to report:1) Ever since I updated creative cloud a few weeks ago, now the dropbox desktop icons (for dropbox desktop app) have disappeared. And I went over it with dropbox and they instructed me to go to System settings on mac → general → Login Items & Extensions, and scroll all the way down to the “extensions” section and find where its says “creative cloud” and hit the circle i icon, and toggle on and off “file provider” then my dropbox desktop app sync icons come back. Dropback says creative cloud is notorious for hyjacking desktop icons. I must note this fix is temporary and resurfaces later. I’ve provided a screenshot below of what the dropbox desktop app sync icons look like. 2) Ever since I updated creative cloud a few weeks ago, my external hard drives on the left hand panel are defaulting to the creative cloud app. 3)the authenticator app on firefox. when im on firefox it asks me to type in a number but doesnt give me a box to type it in. but when I go to safari

I'm actually tired of these red alert warnings telling me that my account may be compromised and then forcing me to reset my password. I assure you Adobe that my account is not compromised.  The fault is with you. I have three devices that I constantly use, which means I constantly have to sign-out of one device in order for me to access Adobe services on the other device. This sign-in and sign-out is already annoying enough. As you you know that every sign-out forces me to close all open adobe apps with hundreds of open files in them. It is frustrating enough to deal with this user experience nightmare you created, and on top of that now you are sending me your pathetic password resets adding to the frustration. I already tried to explain to you guys, you need to allow your subscription to cover three active devices. Most professionals like me actively use three computres: Work Desktop, Home Desktop, and Laptop for travel. This means I have to constantly sign-out of one of m

There should be an option in the accounts to use two devices at once. When I have several SD cards after a shoot I tend to import them at the same time (one on a PC, one on a Mac). Batch denoise is also something I start and at the same time continue my workflow on the other device.  I was told by Adobe support that this isn't an allowed practice. Their solution was that I should take a TEAM account (way too expensive for a pensioner like me). There should be an option to have a personal account on two devices at once. Maybe adding 50% to the price of what a personal account is now. The point I’m to make is that there should be an option between a regular personal account and a team account. The difference in price is huge, to say the least. There should be something in between (the difference is like two months team cost the same as a whole year personal). An option to have two devices on the same IP address for something like 150% the price of a personal account seems fair to me, as

Meine iCloud Dateien sind weg, hab meine Abo verlängert, danach war ALLES weg, gibt hier nur Bots die nicht wirklich helfen können, weiß jemand mehr oder hat eine Idee, würd mich echt freuen?!?!

Hi, I just paid for a photoshop plan and I was looking forward to try the harmonize feature that is still in Beta but on my creative cloud account, I don't have the beta apps option.Is something wrong with my plan or do I need to sign up for the program first?

Hi,I’am using Adobe Portfolio to publish collections synced from LRc into the cloud.When I update the collection from LRc (edit image or add/delete images) it will update the album (… yes, it changes names) on lightroom.adobe.com (web) but it does NOT update the page (using that specific album) on the portfolio, even after hitting “Update Live Site”. Adding an image (or editing or removing and image) to the collection → image is added (/or synced) into the album on lightroom.adobe.com BUT NOT on portfolio. 

For the third time I am forced to stop my paid editing work for this annoying bug.  Basically Creative Cloud flags a user’s account as possibly sharing access to the app subscription when two computers are using the apps in close time based actions. So if one CC app is in usage on Computer A, and another CC app is in usage on Computer B, a warning will pop up blocking Creative Cloud Access - forcing Quit - And Password Reset - to a valid subscriber working within the license rules - that being two log-ins are allowed by the same subscriber. In this case me. This is a nasty bug in that it blocks the user until they:  “Keep your account safe For your security, change your account password and sign out of all active logins.” So working in a tight deadline environment as many production professionals do, this causes lost time = revenue. And in fact it’s not keeping anything “safe.”  It’s an attempt to week out piracy at the expense of valid users.  OK yeah - If it was three attempted login

I want to change the colors for different link states in my navigation, but only see options for Regular and Rollover - Adobe’s support page on this topic (https://help.myportfolio.com/hc/en-us/articles/360037365053-Styling-your-Navigation) is about 3 years outdated with old screenshots and doesn’t go into detail on this... A few issues I’m having:It seems like there are styles for Active (Black) and Visited (Gray) link states when editing the nav, but I see no option to change them  My Rollover style should be the same gray as the Visited links in the screenshot below, but hovering over the “CONTACT” link shows that state as black for some reason The system seems to have a different style settings for external links - e.g. “PHOTOGRAPHY” below is an external link, and does not take on the same styles as the internal links - and this is the only one I actually can customize. None of the internal links take on the same color changes, but I would like them to match.  Basically I just want

I have an iMac M1 with OS 26.4.1, back in 2025 I was able to install my .ccx files.  Now when I tried to install a .ccx file that was an update to a current plug-in nothing happens when I “dbl” click the .ccx file. My .ccx file is in my download folder, I have the latest version of CC - 6.9.0.618 and PS 27.6.  I check the “Unified…..app” the version is 8.5.0.13. Permissions for CC and PS are all inclusive. I need help in resolving this issue, anyone have any ideas what I need to do thanks in advance for your help Michael

Libraries not syncing / freezing

Same isp ‘s modem, I have retired my Linksys WRT 1900ACS and replaced by a new Linksys OpenWRT 7 Pro ( MBE70, LN6001). after the new MBE70 took place, my Adobe CC won’t launch successful as usual.when I put the old 1900ACS back on, the Adobe CC works just fine.Is there any specific setting for MBE70 ?  google ai says it is a fault of the MBE70’s ipv6, but even I turned the ipv6 off, the problem still exits.  what should I do ?  much appreciate for your help.  

I recently deleted all but one of my files. The file in question is 0.3 GB. Yet the storage says 4.3 GB used? Yes, I Deleted and then Permanently Deleted all the other files, presets, documents, swatches, libraries, etc. The Deleted bin is absolutely empty, I checked. I went through every app I’ve ever used and PermaDeleted everything from the cloud. There are no files in any of the Files tabs like Mobile Creations etc. and the general “All types” file tab just shows the 0.3 GB file. The only place where anything else even shows up is the front page: the Recent Files shows a few RAW files (no previews just blank and a file name) — ones I’ve already deleted and permanently deleted more than 30 days ago! When I try to delete these ghosts, it gives me an error. What on earth is going on? Where are these mysterious 4 GB of unknown files, and how do I get rid of them?

Anything that requires an internet connection within the Adobe platform takes an embarrassingly long amount of time to load. All of their sites glitch when it comes to signing in and a single font can take upwards of 10 minutes to appear in apps. It’s making it hard to work on projects because half of your time is wasted waiting and staring at your screen (or logging in for the 10th time in one day). For a tech company, you think they would pay better attention to these details.

Posting here becasue I'm tired of Adobe doing nothing about it, refusing to warn users, and making the answer a nightmare to get.We have been reciveing calls claiming to be from Adobe in regaurds to a team member activating a trial of Substance 3D - after getting tossed around from support person to support person, it seems like the answer from Adobe is "yeah, thats probably a scam" - PROBABLY? Why in the word does it take 4 different support techs to look at a phone number and say its probably a scam? So I'm posting here in the hopes I can save one person the 45m I spent trying to work with support.If you get a voicemail from (408) 675-3202, it's a scam. Check that you don't have unusal activity on your account, and then disreard it. 

why is it that Adobe have completely isolated themselfs from their customers, there is no email support only a ussles chat bot. i just want help from a real person, who knew how hard that would be in this modern day and age.

I have footage shot across 2 phones and a GoPro.When going abroad, the filenames save according to local time, but the ‘Creation Date’ saves according to my home’s time (London, BST). For example: filming at 14:32 in Germany creates a file called “20260501_143236.mp4” with the creation date 01/05/2026 13:32 🙃 … This, however, does not happen with the GoPro, which saves the files according to local time (in this example, 14:32)So the goal is: I want to change all the ‘Created/Capture’ times from phone media by 1 hour, so I can sort and filter everything chronologically in Premiere.I cannot sort/filter by filename, because GoPros save with a different naming convention unrelated to DDMMYYYY_HHMMSSI tried using Adobe Bridge to shift the Date Created by 1 hour. It then looks correct (the Date Created matches the filename) in Bridge, but this then not updated in Premiere Pro: In PP I HAVE Offline/Re-linked the media, I completely deleted from Project and re-imported, and of course restarte

I have been using Adobe Portfolio to host where others can find all the photos I took on set, and has been working great as I have been able to upload massive galleries with some including over 1000 images on it. I have been able to this up until my last large upload back in late December 2025. Now I am going to upload the rest of the photos for a project I had just wrapped up and its reading “You have reached the maximum number of images per page.” I am now seeing that the max amount of images is 500. When did this change happen and what caused it? Only thing I have recently done is also have some stuff on behance, does that effect it?

I was charged to the free trial, can i kindly have my money refunded