Download & Install

Trying to install my CS6 Master Collection on my new PC, I am being promoted to deactivate older devises, to activate it. On the Adobe Active Devises page, none are listed so I can’t deactivate old devises. Support can’t help ans suggested I come here. How do I remove these old devises?  

I am encountering an issue when launching Adobe Photoshop from the Adobe Creative Cloud Desktop application. After installing the Creative Cloud package and attempting to start Photoshop, the following error message appears:“Some of the application components are missing from the Application directory. Please reinstall the application.”Please note that all other applications within the Creative Cloud suite function without any issues. Below are the details of the workstation where the issue occurs:Processor: 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHzInstalled RAM: 16.0 GBGraphics: NVIDIA Quadro P400 (2 GB), Intel(R) UHD Graphics 750 (128 MB)Storage: 477 GB SSD (Netac NVMe 512 GB) + 932 GB HDD (Toshiba HDWD110)System type: 64-bit operating system, x64-based processorEdition: Windows 10 Enterprise LTSCVersion: 21H2Build: 19044.6456Could you please advise on the proper resolution steps or confirm whether this issue might be related to compatibility with Windows 10 LTSC or the Photosho

Greetings, We’re trying to install new Elements on Win 11 PRO machine but have issue.First after downloading the .exe it said it was corrupt so we went and downloaded it on other PC.After doing that we were was able to start the installer, was prompted for admin info but got “Sign in Error”. Regards,WaterGuy98  

How can I see which computers (computer name) Creative Cloud is installed on?

I recognize this to be an unusual request, but here goes:I have a licensed copy of CS5 on a Windows 10 PCI just bought a new Windows 11 PC as 10 will soon be non-supportedI spent an hour or so online with an Adobe Chat rep on Friday, who very expertly and helpfully loaded the CS5 install packet onto my new machine, and also helped me find the full (24-digit) Serial Key for my existing CS5Unfortunately upon installation execution, we hit a roadblock because apparently my CS5 license was an upgrade license, and (of course) the CS5 install process is expecting to see my previous Photoshop instance (probably Photoshop Elements) on my new PC.So now I'm in a Catch-22...   I have a legal, legitimate CS5 license.  I have a new PC to install it on.  I just don't have the previous version of Photoshop to complete the installation.   (and unfortunately the Adobe rep told me they don't have an available, non-upgrade CS5 Serial Key.)  Bottom Line:  Just

앱 설치를 하면 위와 같은 보안 알림이 떠서 비밀번호를 올바르게 입력하고 1분 정도 기다리면 똑같은 알림이 다시 뜹니다.(비밀번호 틀리지 않았어요. 일부러 틀리게 입력해보니까 알림창이 흔들거리면서 즉시 다시 입력할 수 있도록 되더라고요.) 또 다시 비밀번호 입력하고 기다리면 반응이 없습니다. 다시 Creative cloud 보니까 이렇게 설치가 취소된 모습입니다.별도 오류코드나 이런것도 안뜨고 반응이 없어서 어떻게 조치해야 할지 모르겠습니다. +참고로 다른 앱들은 잘 설치해서 쓰고 있습니다. 저장공간도 넉넉하게 있습니다. 현재 Creative Cloud 앱 업데이트도 시도했는데 동일하게 <비밀번호입력 → 무반응 → 설치취소> 반복이네요. 

I tried to reinstall Creative Cloud on my iMac Big Sur but it doesn’t work: error 81. I saw that I have to access the Activity Monitoring because there is another installation process for Creative Cloud, but I can’t find it. It seems that there is no active Adobe process on my Mac, but I can’t install the Creative Cloud package. Someone could help me? Thanks!

Dear Adobe! During the updates of the five Adobe software I use, newer versions were installed on my computer. https://drive.google.com/file/d/1HYeTurLna0h9xZccWRwZF25xgjmHRMD-/view?usp=sharing My question is, are these updated 2026 versions independent programs or are they built on the previous 2025 versions? Also: can I uninstall the 2025 programs, will there be any malfunctions if I only use the 2026 versions from now on?Thank you for your kind information!Best regards:László Faggyas, Adobe userKedves Adobe! Általam használt öt Adobe-szoftver frissítései során újabb verziók települtek a gépemre. https://drive.google.com/file/d/1HYeTurLna0h9xZccWRwZF25xgjmHRMD-/view?usp=sharing Az a kérdésem, ezek a frissített, 2026-os verziók önálló programok-e, vagy ráépülnek-e a korábbi, 2025-ös verziókra? Továbbá: törölhetem-e (uninstall) a 2025-ös programokat, nem lép-e fel működési zavar, ha ezentúl csak a 2026-os verziókat használom? Köszönöm szíves tájékoztatásukat! Üdvözlettel: Faggyas Lászl

Hi everyone! I upgraded to Apple Tahoe, and now my Adobe Professional 2020, for which I bought a perpetual license, is not accessible. You need to sign-in to your Adobe account as soon as you launch a pdf. Put in the e-mail and password, and Adobe quits. I can sign in to my Adobe account on Chrome, no problem. It seems Adobe is not upgrading to Taho for my Adobe Professional 2020, for which I bought a perpetual license.

quisiera que mi ordenador McOs Ventura 13.7.8 pudiera trabajar fluidamente con un adobe photoshop más antiguo, podría descargármelo?

I have Creative Suite 6 that I have reinstalled on a new (Windows 10) computer.  After launching the Adobe Application Manager, there are a number of updates needed.  The only required update is the one for AAM itself.  Unfortunately, after installing this update, I ended up with a bunch of Creative Cloud software installed offering me free trials, etc.  I'm not interested in any CC items nor do I want any CC software on my computer.I have been able to successfully locate, download, and install all but four of the required updates.  I'm hoping that someone can provide direct links to the Windows versions of these updates.  This is how each of them appear in AAM...Adobe CSXS InfrastructureCS6Touch App Plugin Update for Adobe Illustrator CS6Touch App Plugin Update for Adobe Illustrator CS6 (64-bit)DPS Desktop Tools CS6 for Adobe InDesign CS6Thank you very much for any help locating these updates.

Hi, I’m having two issues, which might be affecting each other, but idk I’m unable to uninstall certain Adobe apps. Other apps uninstallation worked normally, but for a few, they just can’t be uninstalled and they are still working. It is Adobe Photoshop 2024, Photoshop Beta a Animate 2023. I’v tried it uninstalling them through settings and control panel, always redirected into Creative Cloud Desktop, where I confirned it (tried it with keep and remove option), it shows as unintalling 1% and finishing in matter of like 2 seconds. What really intirates me is the Photoshop Beta. When I want to open for example png through Open WIth, there is only the Photoshop Beta option (from Photoshops) and if I even open it through different app and find the new Photoshop in my PC, it still opens it self through Photoshop Beta. Also the Photoshop Beta already set itself for the second time to be the primarely app for opening psd. I really want to delete it from my computer as soon as possible. But f

Hello,I’m having an activation/licensing issue with Adobe Photoshop CS6 on Windows.Summary On 02-Feb-2026, Photoshop CS6 suddenly displayed a message that a trial period had started, although I have had an active perpetual CS6 license since 19-Oct-2023. That CS6 perpetual license was provided by Adobe Support as compensation after the deactivation/end of my CS5 perpetual license. Now, when I try to reinstall/activate CS6, the installer rejects my serial number with: “The serial number you entered is invalid. Please try again. If the problem persists, contact customer support.” Environment OS: Windows (original case title was WIN10) Product: Adobe Photoshop CS6 Adobe Support reference / previous case: ADB-31458831-G2H9 (status shown as “Resolved” in my account) What I already tried Uninstalled Photoshop CS6 Downloaded the installer again from my Adobe/customer account panel Restarted the computer Tried to reinstall CS6 — blocked because the serial is rejected as “invalid

@Tarun Saini Hola muy buenas tardes, quisiera descargar la versión antigua de adobe Photoshop ya que la nueva no es compatible con mi computadora me podrían ayudar?

Open in Creative Cloud (for downloading!) and I get this error message repeatedly:“Photoshop will update later. Photoshop can't update while following processes are running: - Adobe Photoshop 2026…” etc.My Photoshop App IS CLOSED! What is going on? Thanks!

I have a problem which adobe "help" was unable to help me with. I need to get Creative Suite CS6 licence deactivated, but I don't have access to the computer where it was installed. How can I do this? Is it possible? Creative Suite CS6 can be installed in maximum of two devices and I had the product installed to my laptop and also to my desk computer. But I just bought a new computer and I installed this creative suite CS6 successfully to it - but only then I realised that I forgot to deactivate the program from my old computer. I can no longer do that, since some part from the old computer were used to my new one. Now I can't use the creative suite cs6 before I deactivate it from my old computer - which doesn't exist anymore. Is there anyway to do this? This is really important tool for me so I would be very very thankful for all help with this. 

As the title says, the Creative Cloud app keeps failing to update. I first tried troubleshooting it with the guide for this specific error code, but nothing worked. Tried reinstalling the app and even using Adobe's cleaning tool, and nothing worked; the error kept showing up. Also tried repairing Windows 11, and that didn't work either. So I contacted support, and two different agents remotely connected to my PC, and neither of them could fix the issue or figure out what was going on. As a little test, I decided to use a different PC, this time a laptop with Windows 11 as well and in that one, Creative Cloud needed an update, and it updated without issues. So I decided to go to the about tab in the app on both PCs and put them side by side, and strangely enough, both my main PC (the one with the issue) and the laptop are in the same version of the app and everything else below. (At the time of making this post) So maybe this could be some sort of bug where it keeps thinking i

I really need help from a real person.I've been trying to install Photoshop, Creative Cloud, and other Adobe apps for hours now, but I keep getting the same error: Error code 62.I've tried everything I could find — the Creative Cloud Cleaner Tool, admin mode, restarting, deleting leftover folders… Nothing works. And I can't find any official explanation of this error anywhere.This isn't a case of "try restarting your PC" — I’ve already done all the basic steps. Please, if someone truly understands how this system works and can look deeper, I would be so grateful.I just bought the subscription today, and I can’t even begin to use what I paid for. I’m honestly exhausted and frustrated.Please don’t send me a template answer or a generic article. I need real help from someone who’s faced this or knows what’s going on.Also, I’m not a native English speaker — I’m using ChatGPT to help me write this post, so I apologize for any awkward wording.Thanks in advance to anyone who takes the time to

Hello. Hope i may get some help with this issue. I have been trying to activate Adobe CS6 on my windows 11. After research on the community, I was able to sign in using my phone and installed the whole CS6 Suite. However, after inputting my serial number when propmpted, it says that it has been revoked. This isn't the case becausemy adobe online account shows that i have CS6 registered under that serial number, and that there are no active users using it. Please help.   

As you can see, I bought Acrobat 2020 in 2021 and paid a pretty handsome sum for it, as I needed it as a student of law.As time goes on, I have replaced hardware and always uninstalled it and sanitised my drive before reinstalling the OS. Now, here lies a problem. The remaining laptop I had died, right in the middle of an exam! On that laptop, there were three accounts, all on the same machine. The problem is that every time you add Adobe to the account, it thinks it is a new machine. This is incorrect and is a serious flaw in the software development.The manufacturer, ASUS (whom I will never recommend again), deleted the data I couldn't access due to a motherboard failure and the installation of a non-removable NVMe drive, which I didn't know until I came to remove it. So, three sets of software, one machine, all deleted.Now, let's look at the correspondence I get from Adobe when I get an activation failure notice. The Adobe agent tells me to 'deactivate' other installations. If an in

Hello,I would love to install Lightroom classic and Negative Lab Pro on my Macbook, but it is an older one, running on Mac OS Catalina.The latest compatible lightroom version is v11, do you know where I can find it please? I checked on the creative cloud but it doesnt show in the older apps. Thank you so much

Hallo lieber Photoshop Support,   kann meine Photoshop Elements 12 Lizenz bitte nochmals reaktiviert werden. Ich habe auch eine Seriennummer. Ich bin mit der E-Mail Adresse [Personal information removed by moderator.]   Freundliche Grüße    Alexander Graf  [moved by moderator from the Photoshop Elements forum]

seriously, Why do you have to be logged in to uninstall any Adobe product? Installing any adobe product on a tablet is a horrible idea. On desktop, it's fine. That CC cleaner doesn't work on a tablet.. I's so annoying.....

I bought adobe after effects, my bank authorized payment, i downloaded creative cloud but there's nothing.Please help [Moved from the AE forum by moderator]

Hi all, I have been fully updated to the photoshop elements 2024 and even 25 as an add on but when I try to open any of them they tell me the only serial numbers I have are up to 2018, now when I look at my products in my account when I am signed into Adobe none of my products are there except up t0 2011, then it gives me 4 codes ro use tp sign in up to my 2018 version but none of the codes work.So Can anyone help me or at least explain why Adobe who have had plenty money off of me for a good few years now why they dont show my products up tp 2025. if it so they can put me on a yearl subscription it wont work.So please I am at a loss what to do next.Thank you in advance for your time and trouble. Bob.