Download & Install

Hi,About an hour (or so) ago I redeemed a code for Adobe Creative Cloud Photgraphy Plan (12-month prepaid membership) that I got from Amazon, however, I cannot find it under my Plans and Products. I tried re-entering the code but it told me the code was already redeemed despite the fact that I cannot find the download for it or any order history of it in my Adobe account. Up until now I have been paing monthly for the Photography Plan (20GB). I have also tried the chat system, which seems to be the only method of contact, and now waited for nearly 1h30mins I'd quite like to do something fun. I need know what has happened to the redeemed plan and why it hasn't been added to my existing one.  I do still have the physical software download card and I'd appreciate any and all help with my issue. Thank you in advance for any assistance!

Hello Thank you for this marvellous resource. I was referred here by adobe technical support who I was referred to by adobe sales.I do video tape (VHS, etc.) converting and need to use old operating systems for the software so cannot use current adobe software, and would rather a lifetime licence of course also. The nice chap I spoke to said that experts on here shared old software and it was legal from Adobe's perspective and would ensure the safety of the software also. This was great to hear as I needed old things, could test on blank computers and reformat if dodgy, but did not want to get illegal software.I would like Premiere Pro for Mac OSX 10.6.8, (I have got a copy from Internet Archive already but feel guilty about it though. It works perfectly, I needed to see if the equipment would work with it before going too far, but would rather a more legal one from here for paid (though still only a hobby) work.Photoshop for Microsoft Windows 7,Illustrator for Microsoft Windows 7

Hi to all,  i;m trying to download Stable diffusion as plug in for PS.  But I keep on getting erors. error: 1002It has to do with Creative Cloud. Creative cloud want to make chnages , ask me to allow it and fill out pasword. And whatever I fill in, It keeps on saying that it is not the rght opassword  (or username, its doesnt says anything) but I can't change it.Changed my password in Adobe,  in Exchange, all should be the same, but I cant do anything. Ik kep my updtes, thats wordk fine but for plugins in asked for a pasword wich is 100%bcorrect.  HOW ON EARTH CAN I ENTER CREATIVE CLOUD. and yes, i'm pissed, this is taking me for 2 hours already while pretty busy.And Adobe only reachable by a forum??? So help is most appreciated.! thanks, Pete  

I like to deal with these things personally but since you dont publish any decent contact information i'll have to resort to a forum post.Please can you provide a direct email address for a senior Adobe Customer Care agent that can help me with understanding why a member of your "CHAT" staff earlier made insecure changes to my PC via screen share that are not covered by Adobe documentation?

Hello,I tried to install Adobe Photoshop Elements 11 on my MacBook Air, but it won't start. It tells me to download Adobe Support Advisor which is not even available anymore.How will I be able to install it nontheless?Thank you

Aşağıdaki sorunla karşılaştım: Yükleyici başlatılamadı. Bununnedeni eksşik bşir dosya olabilir.  Sorunu tespit etmek için aAdobe Support Advisor'u indirin diyor nereden ve nasıl indirip ne yapmalıyım?

I have had win 11 for some time, all adobe programs worked, but yesterday I got an update and since then absolutely no adobe program works for me. Uninstalling and reinstalling didn't help either. Creative cloud doesn't even install, it wants a system password from me, which I can't even enter. I'm desperate, I need to work and I don't know who to turn to for help.Kerol

AdobeCrashReport with no specific error, continuously popping up at random, no report to view, no app crashes, nothing freezes, it's not destructive to any project, it's really only annoying because it's just a continuous random interuption from the AdobeCrashReport application, multiple time throughout the day. It doesn't have the look of the app specific error/crash, with the specific app logo/icon at the top. It has a red Adobe "A" style logo/icon, similar to the one on the top of this Adobe Support Community web page. There is a blue link to "view report" but the link is broken. No report opens. I can close the error window and move on with my work, until the next error, which will interupt my task until I clear or switch applications. Have not noticed any time specific issues/regularity to the error. Seems to appear at random. It pops up when an Adobe application is open. It doesn't seem to matter which one. Sometimes clicking out to another application like Chrome

i have done EVERYTHING im told to do for 2 days now. I have no more time to waste, i have clients waiting for their pictures! Please someone helpppp

I've installed 3 times, still not working.Photoshop CC and Lightroom both working fine.But I cannot get to the Creative Cloud site to update or upgradeHelp

I have an old CS6 Standard license purchased in early 2015.It's installed on a laptop on its last leg, so I wanted to move it to a newer system. However, when I tried installing it on the new system, it said the license was revoked. The customer support link it provides, says it could be due to 3rd party seller that sold a volume license. However from the official Adobe (India) Store. I have the invoice and the emails from Adobe for reference. Could anyone please help me to resolve this issue? 

I have deleted all my files in the 20GB that comes with my subscriptionbut does not give me the room back, says its still full.

Sämtliche Programmfenster erscheinen bei allen Adobe Programmen nach dem Öffnene nur noch mit Verwendung der Tabulatortaste (muss ich 2x bedienen) -  wie kann ich das ändern? Ich hätte gerne die letzte Einstellung bei der erneuten Öffung des Programmes als Standard. Angefangen hat es seit ich auf macOS Ventura 13.0.1 aktualisiert habe…Danke. All program windows appear in all Adobe programs after opening only by using the tab key (I have to operate 2x) - how can I change this? I would like to have the last setting as default when reopening the program. Started doing this since I upgraded to macOS Ventura 13.0.1....

I bought the photography plan, and i'm only able to install lightroom. Photoshop and lightroom classic appear with a "buy" button even though i have the plan. how can i resolve this issue?

‌I want to cancel all useful and does not want me working

I recently upgraded to a new Apple Silicon Macbook Air. I tried to upgrade to the latest versions of Creative Cloud and the apps I use after the migration. After recurring issues trying to connect to Adobe servers, I realised that my student account wasn't verified, and assumed that was the problem. This morning I got verification and tried again. I still couldn't install anything. Then using a combination of the Adobe tools and manual removal of any Adobe files on the Mac, I cleaned everything out and restarted. I was able to install CC, and then Acrobat, but I'm still unable to install Photoshop, Illustrator or Indesign, getting various error messages that the servers could not be reached (including error codes 119, 201 and 207). I've tried on two different internet connections - this is not the problem. Now I can't even open CC (although I can open Acrobat), let alone install anything. I need help! thanks in advance

Hello! I tried several times using my Adobe softwares but I can't install them on my computer (Windows 11) because Adobe Creative Cloud doesn't open: progress wheel keeps spinning. I already tried following Adobe advices (https://helpx.adobe.com/creative-cloud/kb/creative-cloud-app-doesnt-open.html?product=Creative%20Cloud%20Desktop&product-version=5.10.0.573&mv=product&mv2=accc) bu it still doesn't work. Does anybody had the same issue? If yes, how did you solve it? Thank you!

I am a decades-long career user of Adobe products and a massive fan.But I hate with a burning passion the "Verifying Adobe software... " message that launches when I launch my programs the first time. Sometimes the verification process takes an unacceptably long time to open.  Don't put us through this!IF this process must happen, INCORPORATE it into the update process. We all know when we choose to update the software that we EXPECT it to take some time. But NOT when we simply open the program!!! Make this verification process INVISIBLE to us. The lag time is excrutiating. We don't want to watch that cursed progress bar. Yes, we're impatient. And you've served us much better in the past. We know you can fix this. Appreciatively, K

Premiere Pro will NOT install on my computer (Windows 10 Pro x64) . I was trying to install Premiere Pro on my computer because I wanted an editing app, and when I tried to install it, it said "Installation failed''. I deleted some things on my computer, and it still won't let me install it. I just want oversimplified answers to this. Should restarting my computer help?

For three days, two chat sessions and a phone session I have been unable to use my subscriptions. Because the computer I use suddenly became unrecognized by the authentication software. My hardware has not changed in several years. I spend over five hours in the chat and on the phone. Each time the support folks said it was fixed and would not happen again. I happened again after just one night; that's three times! I am not sure that tomorrow I can use Premiere.  Having a computer name that shows up as activated but a message saying that I had too many activations was absurd. Trying to deactivate the comptuer I was using and reactivating it made things worse.  Whoever worked on thsese software changes is a very poor programmer and lacks any sensibility for logic or care for code that works. After my phone session tonight I decicde nothing new had been done and the problem could not have been fixed. I unistalled every Adobe package except my old Photoshop CS5.1. I deactivated

I work for an Australian registered charity. Am I eligible for a discount on my CC membership fee?

On the last update of Photoshop there was a virus attached to the update. This update is automatic. How did a virus get attached? 

please, I have changed my payment card on my account but I can not modify the VAT number on my receipt. I have tried to contact to you through the chat, phone... The company where I am working needs this information to be uploaded to manage these payments. Thanks

HiI have been trying to update my Creative Cloud app on my mac for weeks now with no luck. I keep getting an Error message: "Creative Cloud desktop failed to update (Error code: 1001)" This message appears each time after only 5% loaded of the update.I cannot find any solution to this on Adobe site or any website. PLEASE Help, as my apps are not functioning properly.Desperate for any assistance.

I’m a user of Adobe from Vietnam. I tried to use the Adobe Portfolio plan with 10$/month 6 months ago. I want to cancel it because I hard to find clients to affordable maintain it. In my country, 4 months ago behance and adobe portfolio was limited, we must use VPN to access And now I know there are some surprises for me when I use the services of the largest company in the world... I will be charged a fee very expensive based on your month subscription. I remembered 3 months ago I tried to cancel subscription I will be charged ~60$ I tried some solution followed their guide but Adobe Support Team was not effectively on website the whole path to the lousy solution Ex: https://helpx.adobe.com/contact.html  I have no luck in this situation when I spent more time to find solutions I hope to find the best solutions for my colleagues aâ from around the world *I attatched new fee when I cancel this plan in this month ~ 30$