Download & Install

Why has Adobe sold me a product which does not work due to its new 'requirements' for an Intel dll on my AMD based system?"Intel® or AMD processor with 64-bit support; 2 GHz or faster processor with SSE 4.2 or later". My cpu is 64bit, runs Windows 10 with 6 cores @3.2ghz and is a good deal faster than a core i3 which is supported! What does SSE 4.2 do within Photoshop and is there a better workaround than downgrading to an earlier version of Photoshop?If I could get LR Classic and the 1Tb storage I'd be happy, but only the online version of LR is available in that plan. Any chance ideas please?

I have just ordered and registered PSE 2023 (update version). Everything seems ok untill I download the installer (the order is recorded in my account with the serial number, but not yet with an invoice). The download is nearly instant, I suppose it's the new 'lightweight installer. However, I always get a 'corrupt installer' message requiring to download again. I have tried several times, including with admin rights. Always the same message. The confirmation mail has a link to contact the support for Download & Install which results in a 404 error. Is there a standard installer instead of the 'lightweight' one?

Creative Cloud just updated all of my apps even though I had auto-update turned off. When I checked preferences it was turned back on.One reason I don't have auto-update is because I can't use the latest version of PS owning to the limited memory of my video card. I had to manually uninstall it.Is this Adobe policy to change auto-update settings?

HelloI bought the Premiere Pro plan a few months ago, but I didn't pay the bill this month because I want to buy Creative Cloud All Apps 100GB individually.But the system gives me this errorPlease guide me how to cancel Premiere Pro plan

I paid for a visa Illustrator software but it will not let me download the software and down my payment each month what I'm doing with this problem I mean I paid for the software though until now it is not paid, they require payment site Thank you all meet me[Edited title for clarity and moved from the forum Lounge to a support forum - Moderator]

I'm on a 2015 iMac running MacOS Monterey. For the past couple of months, every time I boot the iMac, I get a pop-up saying "Creative Cloud quit unexpectedly." I'm not sure if this is an Adobe issue or a MacOS issue. After dismissing the pop-up, all my Adobe apps seem to run fine. I contacted support and an Adobe tech remotely accessed my machine. He made some changes to the admin priviledges for Creative Cloud, but the problem persists.  Anyone have a similar problem?

Ich habe vorhin das Upgrade auf Photoshop Elements 2023 gekauft. Es erscheint auch in meinem Konto. Wenn ich aber auf "Herunterladen" klicke und dann auf "Herunterladen.exe", startet kein Download. Stattdessen werde ich auf die Seite Adobe Creative Suite-Archiv geleitet. Betriebssystem Windows 11 22H2, Browser Edge.

Hi, many thanks for your help. Malheureusement j’ai un code erreur 41 lors de l’installation.Je ne pense pas avoir un compte restreint.Pouvez-vous encore m’aider svp ? Merci merci beaucoup.

Help! Tried to open my Indesign this morning and error code 205 appeared on my screen.I unistalled my indesign from my Creative Cloud and now can't reinstall it.I have an older operating system (10.13.6) so need an older version of Indesign.What do I do?See screengrab attached.

Hi, So currently I am subscribed to Adobe's photography plan. (Annual subscription, paid monthly)Let's say I upgrade my plan to Creative cloud all apps in the middle of my current plan, will the early termination fee (lump sum amount of 50% of your remaining contract obligation) still apply before I am charge with the new plan?Thank you in advance for the answers.

hard drive crashed and I lost all of my Adobe downloads. When I try to download new apps it tells me I have to delete one but the one it wants me to replace is where I want to put the apps...the original location. What do I do?

I had an adobe account as a student and wanted to cancel once I was no longer a student. I tried to uninstall the apps, but I can't even do this without logging in. You should not need to log in to simply uninstall apps that you no longer want/need. When I open the creative cloud app to uninstall it says your apps are taking longer than usual to load. Relaunch creative cloud or restart computer and try again. No way to uninstall. Very frustrating

I'm running InDesign, Photoshop, Illustrator as of yesterday I can't get them to work at all. They will open but it's just a blank grey screen and all the menu options are greyed out. I've uninstalled and reinstalled, tried to restart and hold down the keys to delete the preferences etc... Any help?? Thanks!

 I have reached out on the forums before about this issue and the solution resolved it for a little while however it came back, I decided to remove all associate adobe products and uninstall them, ofcourse I then do not recive these issues. After trying to install creative cloud again I found that the problem appears only with creative cloud.It appers to create a large number of adobe credentials and also this security issue.

I've tried everything, even reinstalling the OS mulitple times.Creative cloud simply will not install properly, saying the sync component did not install.This is so infuriating. It's a fresh install of Windows 10 Pro, and I've used the inunstaller to uninstall, then reinstall the creative cloud installer over and over. It's been 10 times now. Things I've tried:1. Changing permissions on running the installer2. Uninstalling and reinstalling Creative Cloud (10 times)3. Restarting the comptuer between uninstall/reinstalls.4. Reinstalling the OS (three times, tried using Windows home too, but same results)5. Updating everything.6. Making a new user, setting thier permissions to administrator, and trying again. This has taken pretty much all day, and I'm tired and frustrated. What can I do that will solve this issue? Here's a video of the problem: https://www.dropbox.com/s/lpf1t4io5a5t21t/20220925_143225.mp4?dl=0 Please help!Thanks!

Hello! I subscribed to Adobe yesterday. However i am encountering a lot of problems with the installation. At the moment, photoshop and illustrator won't open because of a "problem of connection" (code 102). However I do have an access to wifi and it works perfectly when I go on google. Any ideas of what could be in the way ?Losing a lot of time on my work ta the moment because of this.

Hi,the "message in blue" – new version of creative cloud is available – does not mean a new version / an update of "Creative Cloud Desktop", just that there are one or more updates for a programs, or? It's always irritating ...Thanks! mycc   ew versi

I have a project that is on Abode Illrustator and it is due by midnight. I sent the file by email to myself, and started a Free Trial. But after I started it, it said "Trial Ended". I don't know how this happened. PLEASE HELP ME!!!

Hello, when I tried to download premiere and after effects, the adobe creative cloud showed, "Installation Failed Retry" when trying to download. them. I then saw that the apps downloaded and can be used and opened, but on the creative cloud app, it shows that they are not installed. I would love to know what is the problem and how to fix this what if there is an update and I wouldn't be able to update it since it is not shown as installed? Thanks.

I am using a brand new MacBook Pro 2022 M2 by the way with macOS Monterey Version 12.6

Hi AllI have recently upgraded my printer to one with a Fiery, and every couple of files I print seems to crash Adobe Reader Pro or InDesign.  It will let me select all the options on print driver and then just before I can press the print button Reader will crash or InDesign will freezeI am using a C165 printer and windows 11 desktop PC, is there something I can change to fix the issue?Thanks

 

Hi, I've been trying to cancel my adobe subscription but it doesn't work. I've been trying to contact adobe support and that doesn't work too, an email address or contact number would be ideal

Hello Can i upgrade my LR 6 to a newer Verson without having to do cloud and monthly fee? Thank youMichaela 

Como eu faço para instalar o pacote do creative clound no macOS HIGH SIERRA Pelos tutoriais que a adobe fornece, não foi possível