Download & Install

I have have circling around and waste for more than 30 minutes to find help or chat with customer service. when i ev\entually get rid of all obstacles to get into live chat, what I have got is to wait for a moment .... then 15 minutes gone, and my line is dropped. So have to restart again, my whole is gone for struggling around.I just would like to ask a very simple question on renewal of my subscription, as simple as changing my credit card for payment, and what should I do?

I am getting Error 301 whenever I attempt to update Creative Cloud (app) or any of the suite of apps.   As there is no dedicated thread for Mac users with this problem, and no consistent solution, I am posting a new thread.   Title edited to add 'on Mac' as it says in the message - Moderator

Please help me. I am an instructor at a major university, and when I went on sabatical for 2 yrs, the IT dept removed me from the active users for Adobe ( had installed and was using all of them on the cloud, CS6, while working. didn't warn me. Well, now every 5 min I get a LARGE WINDOW pop up telling me it's not to late to make my software legit! and I can't make it GO AWAY! I expecially don't like the insinuation that i my have "stole" it. I am entitled to it then, and will be again when I come back. How do i get rid of this, and as a side note, for having to put up with this 'in your face windows' every damn time I try to use my computer now, I'll never reinstall Adobe products, no matter how "FREE" the colleges say it is. I was afraid onee I did, I'd never get rid of it; and yet, here we are... Running Macbook Pro, CatalinaPlease tell me I can get rid of this without reformatting my damned drive, 'cause all the help online points to files I don't have (specifically 'Adobe

Ola assinei o pacote completo da adobe porem nao consigo instalar os programas preciso de ajuda... (tentei baixar os software de forma ilegal, creio ue isto que esta atrapanhando)

I am from Croatia. As I High School Student am I eligeble to buy an CC Student Plan and activate it?

I cannot install.  I keep receiving the message -- close winword.exe

I paid for Photoshop PS6, downloaded and get a  serial number revoked message, despite the fact I paid for it.What is going on?

I literally can't find a way to contact adobe directly for support on my account inquiry. I browsed the adobe website and my account, and the help center for days and still can't find a way to email or chat with adobe support directly. Is there no other way than to call them? 

okay, this may be a dumb question but I’m not that techy even though I am a designer. I may need to buy a new Mac. I auto pay monthly for photoshop and illustrator. I’m imaging that I will need to somehow connect my new Mac with my adobe account so I can access the programs. how do I do this? Thank you!!

It says I have no plans so I can't cancel it!!! And being charged!!! And no way of contacting Adobe!!! I'm a brand new mum and so don't have time for this!! Please help someone?!!!!

hello sir how to download and install new verion of this application   [Mod: Remove link]

i'm trying to change my default to my d drive and it keep getting the message cannot install to root path, how can I overcome this?

Hello, We purchased CS6 Design Standard and would like to install the programs on our new laptop. We have gone into our Adobe account and downloaded the files that we purchased and use on our other computer, but it is not letting us install on this new laptop. There are no previous versions of CS6 or CC on this machine. When we try to install this is the window that appears. The Adobe Support Advisor is no longer available. How we can go about installing and activating our purchased programs. Thanks!

hello, I have just had this issue and I have read the forums but to no luck unfortunately on a solution though I have done what I have been able to find such as updating all adobe products , photshop, acrabat , Creative cloud as well as updating my browser which is opera gxI have to choose a topic though non are applicable unfortunately.

My Creative Cloud App on MacOS Big Sur only functions intermittently. Today it indicates that I have an update for Photoshop available, but when I clicked the update button nothing happened. I also got a pop-up that said a new version of the Creative Cloud App available and I clicked to download and install it.  Again nothing happened.  This not the first, or even the tenth time this has happened. Can someone please explain what is going on here?

There's a few threads on this already, so you know the basic drill. However, these are all older posts, and while the error recommends I download the support advisor, that no longer exists.  For context: I downloaded the CS6 design & web prem. from my adobe.com account page.

Several times I'll notice that the Creative Cloud app has app updates for the apps I have installed. But then those updates vanish, and the Update panel says "You're up to date!" This morning when I started my computer there were six updates listed. I clicked the "Lern more" link on one of the entries, and while I was reading the pop-up, all the updates vanished. I don not have auto-update enavled in CC app preferences. I don't know if CC app is deciding the updates don't apply to my machine and removing them, or if it's somehow installing them in the background. That seems unlikely since they vanish immediately, and updating apps (when they don't vanish) is pretty slow. Now I don't know if I'm missing updates I should be getting. I do occasionally get notifications for updates that don't disappear, and those install normally (although lately those fail about 50% of the time and I have to re-try). Any ideas what's going on? I tried searching but all ther e

I am getting error Unable to reach Adobe servers .I am using PfSense firewall I allow adobe.com,adobe.io,adobeoody.com but no option to allow *.adobe.com or *adobe*.com in pfsense firewall. Can you please help ???

help

If I make a few videos a year, I will never justify the $20 a month (for a year min) or the $240 yearly fee. Why won't adobe offer a payment plan on a per video cost? I get that allowing monthly fee for just one month (or pausing the monthly subscription fee) isn't cost effective for adobe, as some users would just publish all their videos twice a year for $40. But why not offer a per video payment. $5 per upload would equate to 10 uploads for $50 which the user could spread out however they wanted. If they start uploading more videos, then it will make sense to switch to the other plans. This payment method also provides an onramp to new users allowing them time without a large cost to learn and grow.For now I'm using Davinci, but I'd rather have access to the full Adobe Creative cloud.

I was chatting with "customer support" and was told to post in this forum.  I have had a subscribtion with Adobe since about 2012/2013. I recenty updated my laptop and need to get my account on creative suite. However, I was informed from this cutsomer support agent that they were not able to assist me and I needed to post in a forum. Since the product I had was old, it reached an end of life, per this support agent. I do not agree with this ,I have been a customer for years and I should not be punished from using the product I have had for years only because I updated my laptop. I would like my subscription reinstated back to how it was. The agent was able to find my account and serial number for my products. This should be an easy transition. I am incredibly disappointed with the customer service I recieved. 

Bonjour, Après avoir installé After Effect 22.6, lors du démarage de l'application, celui ci m'affiche un code erreur d'Adobe : "Erreur 205"Je suis sous windows 11,la config : Ryzen 9 5950xNvidia geforce rtx 3070 ti64go RAM Merci de votre aide ! 

I payed for a year subscription to the 20gb photographers plan. The payment says it went through on the but doesn't show up in my purchase history in adobe. I tried contacting adobe throught chat over 5 days ago, and sent them another message to. They still haven't gotten back to me. Any thoughts on the matter because it isn't exactly cheap?

I keep getting...you must sign end-user agreement then re-launch browser...I am never propmpted to check an end user agreement? Don't understand?

Having trouble transferring Creative Cloud to new MAC. I am the only User/computer on the account. It givee me the Error 1 code, which requires you to create a new User on the account. It doesn't make sense that I need to create and login to a separate User on my computer to use Creative Suite. I simply want to transfer my one User to the new MAC.  How can I do that?