Download & Install

Hi! On the 21 of september my annual subscription of Adobe CC (student) was renewed. Because my credit card had expired I was not able to see the button to cancel the plan, as I intended to. Three days later I understood that this was the problem, I updated my card details and discontinued the plan. I then was bound to pay for another month but also for an early termination fee of 1623.60 SEK. I did not intend to continue for another year and wonder if it is possible for me to get a full refund.Kindest regards, Erik Hulteen

what are the chances , if u have already purchased photoshop, what r the chances of getting ur subscription downsized to photoshop elements?regardsTrish

Hey there Adobe forums! I recently updated my Behance project covers, but reimporting my Behance projects onto my Adobe Portfolio website does not update them on my website. Any idea how to update these covers? Check for yourself here:https://www.behance.net/leekchttps://leekcr.com/

My old computer's OS is Windows 7 Remaining, free, storage space: 41.2 GB, out of 231 GB When I click on the downloaded AI Illustrator Set up Icon on my desktop, a window with the following message appears:Illustrator is not yet available for your device (Error Code: 405)Questions:Does my computer have enough free storage space to install AI from the Creative Cloud?If not, can I cancel my two days old subscription (I am in the trial period), sign up again, and try to install AI from the Creative Cloud when I have a new computer, any time?Thank you for your advice.

Hi all, Hope you can help me. Let me detail my workflow to explain the situation. I've recently got a new Mac Studio for work, and have been installing apps like Premiere, AE and Encoder into my applications. They open and run absolutely fine. However, on the creative cloud app, Premiere and AE are not installed, but Encoder shows it has been installed. There seems to be some sort of bug. I have the apps on my old Macbook Pro already and on there shows it is shown as installed, so nothing wrong with my account.  It would be great to get this fixed as I can keep up with the regular updates but also I am then able to install the plug ins such as Frame.io, that I use reguarly.  I hope this explains my situation properly, more than happy to explain further. Your support/assistance would be great.  Many thanks,Tim

I am trying to download Photoshop CS3 as I do not have a disc drive in my macbook pro - but the link below is not working. Is there somewhere else I can download? or is not possible to download anymore?   help!!   thanks   <non-adobe url removed - kglad>

A friend of mine has bought the adobe creative cloud student package today, but has made the mistake by misspelling her email address, is this resolvable in any way? Or do we need to contact the support team? And if we were to contact the support team, where could we find them? Thanks in advance, Olivier

I can not install Adobe Premiere on a MacBook Pro with chip M2.

Although I tend to sound like a grumpy old man, I honestly do have profound respect not only for Adobe Developers but also for the generous Adobe Users that offer support, answer questions, and provide feedback.What I don't want to do is impede any of the hard work from either of these groups.I have some ideas that I think would be great features. They are just ideas now and they are certainly not worthy of filling out a feature request. In fact, without any input, they may be terrible ideas and I am just missing something. I would like to be able to bring up an idea for a feature and get input and feedback from other Adobe Users before compiling a final, well-thought-out feature request with built-in support from the people who contributed. I understand that there is some upvoting and group input in the feature request portion of the forum, but it would be nice to have that discussion beforehand. As a group discussion turned feature-request, it would hold more water.My thought was tha

Added a neew Mac - installing Elements 2020 on it but does not accept serial number. I installed from the CD. I tried eliminating the two files in the LIBRARY but now Elements is just paused at the first "workspace choice,"  page.  Thanks.

Some configuration Adobe probably didn't think of.I have 2 separate plans : Photography plan et Adobe Acrobat ProI use 3 PCsI've installed Photoshop on computer A and BI've installed Acrobat on computer B and CSo, there are only 2 devices used simultaneously for each plan.But it doesn't work ! The message 'you've reached your device activation limit" keeps showingfor both plans.This is very wrong and annoying. Any ideas ?

Hi, When i try to install creative cloud through the creative cloud installer, it starts, reaches 1% and my computer loses all connections to the internet. All other devices still work, and I have to reboot my computer for it to connect back. What is going on? I need to install the apps for work. I'm stuck here. Thanks! Computer: Macbook Air 2020 M1 chip 16gb ram, 256gbMy router is a Helix Fi from Videotron my ISP. MY other computer is a mac mini m1 which has no connectivity issue. Same for my iphone SE 2020, ipad 4th gen, samsung tv and all other devices. Thanks

C:\Users\[Username]\AppData\Local\Temp\CreativeCloud\CoreSync하루 로그의 크기가 30GB 를 차지 합니다. 1. 해결책 제시 바랍니다.2. 해결책이 없다면 CoreSync 로그 생성을 중지하는 방법을 안내 바랍니다. 로그 생성 여부는 저의 관심사가 아닙니다.acrobat dc / premiere Rush 만 정상적으로 사용 되면 됩니다. Coresync 로그 생성을 중지 할 수 없다고 계속 답변을 주는데, adobe 제품을 사용하기 위해서는 하루에 로컬 디스크 30gb 사용하는 게 정상이라는 말인가요?문제 해결에 도움이 되지 않는 로그를 계속 유지할 생각은 없습니다. clean uninstall / reinstall / db 파일 삭제 진행했습니다만, 문제 해결되지 않았습니다. adobe korea 에 3일간 문의했습니다만, 미안하다고만 하고 아무런 문제 해결책을 제시 하지 못하고 있습니다.3일째 똑같은 답변만 하고 있는데, 제발 의미있는 답변을 해 주기를 바랍니다.

Hello, I want to cancel my monthly plan for Adobe Premiere Pro because I'm not using it anymore, but there is a big issue. I used my work email to create an account, and now that I don't work there anymore it has been deleted, of course. That means that I can't log in to my account (it was a Google email address). What can I do to cancel my monthly plan. I really hope someone can help me. Thank you all 

The latest version of the Adobe Suite is unavaialble because I am cannot update my computer past Mac 10.10.5. Adobe CC 2017 is compatable, but I am unsure how to download it, and don't see the option. 

Help me to get an id

I helped a guy to update his old MacBook Air from Lion to Big Sur and that made all his CS6 apps unusable, but an info note says that there are updates to get from Adobe to fix this. But how??Where are they? I miss the days when Adobe had a public FTP with updates, so simple... 

I've been an adobe subscriber for many years, recently I paid for the Photography Annual Plan from Adobe. Previously I redeemed the code as directed, it paused my monthly payments and then att he end of the year the monthly payments resumed- perfect. No such luck this time, I have entered the code on the redeem page, all seems to be well (no error msg) but it invites me to 'download' the software despte being logged in to my account which knows/shows I have had and used the software for years. My account still shows me being on the monthly payment plan. There is obviously an error here somewhere but I cannot find anywhere to actually contact an agent to get this fixed. Has anyone had similar or know the magic trick to be able to open an email or chat with an actual human who may be able to help. I realise why websites suggest various guides before putting you through to their staff but seriously to assume that Adobe could never produce an error that isnt convered in a st

I require a link for Adobe InDesign 2017 for both the Windows and Mac platform. This is the 12.1.0.56 x64 version. My company has an Enterprise license, is there a download link for this legacy software?

every time I try to open my Adobe Cloud I can not get past the sign-in page. I can sign into the Adobe web page but I can not when I try to open it from the toolbar. I think that this is happening because I have adobe downloaded via my high school account (which was disabled). for that reason, I can not remove the old Adobe application to properly download the new program. I need to use adobe for a class I am taking now but currently, I can't. 

Hello All How can I have VAT number on Invoice?I already changed the settlements and payments data. My VAT number is visible there, but on the Invoice still no...If anyone could help, I'd be very happy. BestM 

I have an old laptop with some Adobe products from around 2011 and was wondering if there's anyway to get then updated and on a new pc

Bom dia! Segui os passos para cancelar minha associação, mas não consegui, pois a opção cancelar plano não aparece no local onde devia. Poderiam me explicar como proceder para realizar o cancelamento? Haviam de informado no Fale aqui que eu não tinha mais planos quando solicitei cancelamento e foi cobrado no meu cartão. como consigo estorno? <Removed by Moderator>

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For the past few weeks, creative cloud gives me a pop-up message telling me that creative cloud needs to be repaired.  When I click on "repair" it basically redownloads and reinstalls the creative cloud desktop app.  I am running Windows 10 on an HP computer and my windows updates are current. Why does creative cloud keep breaking and require a "repair"?