Download & Install

My Card got cancelled, which canceled my current subscription. I want to continue with it at the same price, but that doesn't seem to be an option.

I cant download photoshop

Lorsque je télécharge Photoshop sur l'appli créative cloud, le chargement se fais en 1 min (donc déja pas normal) et un message m'informe qu'il est téléchargé mais il n'apparait nulle part ! Et est rester dans le dossier "disponible, à télécharger" ... et donc je fais cette manim indefiniment ! SOS !! PS : J'ai tout desinstallé, réinstallé C.CLoud  Merci 

They wouldn't let me cancel the free subscription without paying the $84 so I went ahead and paid thinking I would get a refund but I haven't gotten anything or used any of the services. I have no access to the services to even use them despite paying for them. How do I contact Adobe to get a refund??

i'd like to refund the Premiere Pro. it's difficult to operate to me. i know that if i refund within 2 weeks, you will get a full refund money. tomorrow is the end of day to refund. but today is weekend so customer center is not working. i'll call them on Monday, they can refund me all refund money even though it is overdue? i've tried to get a refund on my own TT click the 'cancel plan' but they can't anything. just 'answer to customer center'

Hey everyone,  I have a Macbook M1 (2020) running Big Sur 11.4. I cannot download PS or LR, it will not install or run.Please help.... Much appreciated

Hi, I am trying to install PSE 2022 for the first time, and after failing with the online installer, I got the offline version. Only to find out that they fail with the same log post. Both varies in freezing at 2 or 6 % progress. Like the picture shows (install.log), I get the impression that as even the offline installer fails, it has nothing (at least primarily) to do with any connection to a online server failing (like most of the posting  about failed installations here seems to relate to). The last post in the log is where it ends, as the installer has to be forced shutdown as it freezes in an endless loop (at least it seems so, after waiting an hour for it to continue without doing any progress...). I've gone through all of the KBs I have found on your site (and carried out what they said) about the subject of failing installation, and can confirm that this installation isn't blocked by any communications problem (firewall/AV disabled etc.). Local admin access

Hello i bought couple minutes ago Photography plan 20gb for 12,09 Euros I downloaded including with Photoshop, Lightroom and Lightroom Classic next 4 applications in Creative Cloud app. - Bridge - Photoshop Express- UXP Developer Tools- Camera Raw Are this 4 applications "for free" with Photography Plan?  Thank you

Any help with error code P206? I've combed through this forum and all the other troubleshooting pages to no avail.  I can't install my software. Any suggestions not yet mentioned?Thanks!

I have started using Adobe subscription about 5 months ago, one of the big reasons i decided to continue was the help Adobe provided for Ukrainians, knowing that the software was gonna be free for some time. With the economical situation in my country i can not afford the subscription currently, and yet after the three months help the subcription charges as usual,which i currently cant keep up with. How can i cancel it

Assinei o Photoshop Creative Cloud 2015 e ele não abre alegando que acabou o período de avaliação... Mas já descontou do cartão e instalei pelo instalador da Adobe... Como devo prosseguir? =(

I purchased a perpetual license for Adobe Acrobat DC and need to have the product added to my new laptop and removed from a disabled laptop. I have tried to log in and do it myself, but the functionality does not exist. I understand that Adobe currently supports certain versions via their SaaS model, but I should be able to receive the benefit of the license I paid for. Please advise how I can have my license applied to my laptop without having to pay additional fees. 

Does anyone have access to versions of Photoshop, Illustrator, and InDesign that will work with my old computer's operating system? MacOS Sierra 10.12.6.According to customer support,  Adobe no long provides downloads compatible with older operating systems. Ridiculous. I pay for a creative cloud subscription, have a perfectly fine working MacBook, but am not considered worthwhile to work with by Adobe. I did a system reset yesterday to refresh my computer and lost the older version of photoshop that I was given a special link to around a year ago. Now I can't do my work until I buy a new macbook? Rude. Sincerely,-A frustrated, disenchanted designer

The installer has been downloaded many times. I still get this error message:The installation connot continue as the installer file may be damaged. Download the installer file again (which I did). My internet acsess is good. Thank you for helping me.

I updated illustrator and lightroom to the 2019 version and I want they 2018 version back how can I get the older versions?

It almost like a monthly practice now... Adobe creative log me out several time within few mins.Few times, I successfully open my PS app but they ask me to log in again +_+ Once, opened my PS file but after 1 min, it logged out again...What kind of tortures are you giving me Adobe??? @@   ***PS***tried uninstall and reinstall Adobe creative cloud twice in past 2 months alreadytired uninstall particular app (e.g. PS, AI,id) and reinstall it once in past 2 months already restarted WMI service already restarted Credential Manager alreadyalready prevent any other app from disturbing the loading   New issues after I restarted the WMI services 

Everytime I go to launch the creative cloud desktop app on my mac, I am prompted to "please sign in again to continue using adobe apps". When I click "sign in" which is the only thing clickable on the screen, it just disappears for a second and then asks the same prompt. No solutions that I have tried have helped and I have even tried deleting EVERY adobe item on my mac and reinstalling the app fresh. But it still does it. Here is the other thing, I was originally using my Highschool email account with adobe because it included the suite of products for free. Well now the google account is disabled because I graduated and they just recently disabled the account. SO I created a new adobe account with my apple email and thats leads to now where I cannot get to the creative cloud app.   

Hello. I purchased an online download of Elements 2022 for my Apple iMac. The download included Elements and Organizer. I went to install on a second Apple device (Macbook Pro) and was only able to download Elements. I understand my license allows me to download on 2 devices. Does that apply to the Elements program only? How do I download Organizer on the Macbook?Thanks.

I have an annual plan for After Effects that was last paid on December 4th, and I have had no issues since then. Late last month while going to export a project to Media Encoder, I got a pop up saying that my trial has expired.When I click my account overview, it has all the details of my plan there. However the only things under the "Available in your plan" section on All Apps | Adobe Creative Cloud are bridge, photoshop express, and the creative cloud desktop app. After effects and Media Encoder only display as the trial versions. If i try going through 'buy now' the pop up says 'you already own this program', so I'm stuck in a loop where I'm able to use what I'm paying for.A few things to note:- I have done all the fixes in this Troubleshooting FAQ: What should I do if I have a ... - Adobe Support Community - 7601068 post, and none have solved the issue.- No matter what device I sign in on the same error appears, so it's definitely an issue with my account rather

Hi,I'm trying to re-install ExtendScript after a system crash. I can't find it on CC and I can't find an option to show older apps. How can I download it? Thanks Steve

Hi guys, Just putting this out there to see if anyone else is in a similar position..I am a self employed guitarist and music teacher. I teach in multiple schools during the week as well as contributing to a couple of well known guitar tuition sites both in the uk and us. This involves the use of creative programs which at the moment for myself are on mac, Final cut mainly, as well as using dslr cameras to shoot tuition videos and send to finished article to the mentioned sites.  I have just built a PC and I was looking forward to getting into after effects and taking on premiere and Photoshop. I was recently informed that because i don't have an in house institutionalized email I do not qualify for the creative cloud teachers eligibility which i find strange as I am as much of a teacher as anyone else and I;also involved in a number of creative projects that the package would benefit from. There is a massive new growing industry of people like myself who are self producing tuitio

Hallo wir haben auf unser Imac 2011 neu CS6 instaliert aber komme immer AnzeigeAktivierung keine Internetverbindung obwohl Verbindung da ist.Wie kann ich das Problem aufheben?

I had to wipe my computer and reinstall OS, and now I can no longer use the apps I used yesterday? The same OS as yesterday, but access has been revoked? Yes, my "older" OS is High Sierra, but everything was fine. I was using older versions of cc apps that were uploading my images to CC Cloud, and I could share them with my customers. This situation is very upsetting. 

What gives with ADOBE preinstalling Creative Cloud on my new laptop that I cannot Uninstall. [Abusive language removed.]

Does Photoshop CS6 run on Windows 10? I need to know before I upgrade from Windows 8.1. Thanks, Lynda Ellis