Download & Install

Hello to the board! 🙂I purchased a licence of Adobes Master Collection CS6. I activated the software with the offline activation (online is not possible what I heard, so should be fine) and I received the response code via Adobe Website, so serial should be genuine and the software is running.I only recognized, that it is not possible to enter the registration form in my Adobe Account - I receive an error? It is in German, telling me "This serial is already in use".Does this mean the prior owner has forgotten to deactivate it - and that I have to request deactivation from him?Or has this registration process already been shutdown because of the outdated version I have purchased, same like the online activation? Honestly I don't care very much about the registration in my Adobe Account, but on the other hand I want to verify that what I have paid for is valid. 😉Thanks Christoph

Will CS 3, specifically InDesign, work on iMAC Sierra 10.12? Are there issues related to trying this? Many thanks for your help.

hello community, i kindly ask for A help. i need to instal  Photoshop CS6  from a CD. I purchased a perpetual license few years ago. unfortunately.. i cant finish installation due to incompatibility with the OS. ....it says "The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information."   of course, the developer didn t help. does somebody have any good tip, how to do it???  

因為這軟體我沒不再使用想取消月繳合約，請問我能怎麼做?

Ich versuche nun seit geraumer Zeit, CS 5.0 auf einem Laptop mit MAC OS 10.10 zum Laufen zzzzu bringen.Erstes Problem - nach Erfolgreicher installation von DVD: PS 12.0 stürzt ab bei Druckbefehl.Ein Update auf ein 12.yx scheitert daran, dass bei der Eingabe der Adobe ID ein Netzwerkfehler auftritt - man möge es später noch mal probieren .. was ich tat, erfolglos. Den Service direkt zu kontaktieren scheitert an den Öffnungszeiten: Mo-Fr von 9-16:45. Nicht mal eine einfache Mail kann man ausserhalb der Öffungszeiten verschicken ... absurd. In den Adobe Account kann ich mich auch nur mit einem Rechner einwählen, mit dem anderen bin ich in einer Schleife - immer wieder wird Mailadresse un PW verlangt. Langsam weiß ich nicht mehr weiter .. Ich hoffte, mit Registrierung des Produktes ein Update zu bekommen - ohne bekomme ich jedenfalls keines - nur leider geht die Anmeldung nicht .. Das ist eigentlich momentan der Größte Knackpuznkz. Falls also jemand eine Idee hat - ein Dankbarer Abnehmer v

Salve stò per acquistare un Imac Con sistema M1, mi occupo di fotografia e grafica, ho visto che esiste il piano "Fotografia" a euro 9,75 al mese che comprende Photoshop e Lightroom, ho delle richieste da fare perchè non so come muovermi per procedere all'acquisto, potete aiutarmi? Vi espongo le mie problematiche:1) esiste piano annuale pagamento mensile 9,75, questo significa che per sempre oppure per un anno pagherò la cifra citata?2) piano annuale prepagato 116,39 questo significa che pagherò una sola vota per un anno?3) se l'anno prossimo voglio rinnovare solo photoshop e magari lightroom non mi va di rinnovarlo poso farlo?4) dopo aver rinnovato solo photoshop sono passati tipo due mesi mi rendo che mi necessita anche lightroom posso farlo oppure Adobe mi ha bloccato per sempre lightroom?  

Prego indicarmi come posso modificare la lingua da Inglese in Italiano

Oh boy...New user and first question - go gently pls.Tried to install creative cloud to my desktop and Error 22 came up about case sensitive issue.  I spoke with chat and they told me to uninstall driver in utilities, and I dont have one.  They said to input serial number which I did and it says unavailable driver (photoshop/lightroom4).  So, they sent me here.p.s. - was pc user until yesterdayThanks in advance for any help!Lilli

I have an original purchase of CS6 but since one of the later MacOS updates I was no longer able to use CS6. I deleted it and downloaded it again. In the folder however, the 'Install' button is not accessible (it's greyed out). When I click on the Install button, a message comes up with: "Install" needs to be updated. The developer of this app needs to update it to work with this version of macOS. Contact the developer for more information. What can I do to use my CS6?

neil ponsky   photoshop pro own the cloud licence I need to down load it t a new computer   please contact me REMOVED [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information] Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click for more information about scammers https://tinyurl.com/10791730\

Hi there,I have been editing my site in Portfolio but it would seem that I am unable to update the live version since the 'update live site' button is missing (as is the 'preview' button). I have not had this problem before and I now don't know what to do. I don't want to risk losing my changes! I have tried refreshing etc. but no luck. Can anyone help?Thanks, Tom

I reset my laptop to factory settings. I want to re-install PE 2020 - I enetered the code, entered the serial number, the page states "you can now download" but if I click the download button nothing happens

Hey guys, Having an issue where I'm not receiving verification emails for my edu address. Password requests get sent to my recovery account but no sign of verification emails. Can't access chat or the forums with the main account and can't access chat with this account either meaning this is the only place I can ask for help.Thanks in advance...

Trying to install (w/ discs) Adobe Creative Suite 5 Web Premium on newish Mac and finally got everything loaded but Photoshop will not open. Illustator opens fine but Photoshop won't load. And it's a pretty quick non load. No circle spinning or long waits. Andybody know what may be causing this and what a fix might be?

Hi there,Adobe XD worked for a while until it needed an update. The update said that it failed. ("Update Failed"). So I uninstalled. Then when I tried to reinstall it, it said "installation failed". The error code is 191. Here is the Summary.htm file:Exit Code: 191-------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 2 error(s), 0 warnings(s) FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:13.0.12.14FATAL: Error occurred in install of package (Name: UWPAssets Version: 13.0.12.14). Error code: '191'ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with xml Adobe.CC.XD C:\adobeTemp\ETR8058.tmp\1\SparklerApp\SparklerApp.appx 13.0.12.14 x64 CN=Adobe Systems Incorporated, OU=Adobe Systems, O=Adobe Systems Incorporated, L=San Jose, S=California, C=US, SERIALNUMBER=2748129, OID.2.5.4.15=Private Organization,

Hi, anyone knows how I can get in contact with someone at Adobe? I need to talk to a real person... thanks, HS. 

how do we change plans?  Why isn't that an obvious clik in "manage plans"?

Estimada comunidadMi macbookpro es del 2011, he logrado hacerle una actualización y al máximo sistema operativo nuevo que llega es Sierra, sistema incompatible con las nuevas versiones del paquete adobe, quería saber si hay alguna forma de poder adquirir las versiones anteriores, dado que estoy pagando mi membresía pero no puedo usar las aplicaciones en mi ordenador personal. Desde ya agradezco cualquier tipo de información que puedan brindarme.Saludo cordial

Recently my Adobe CS6 suite had given me a pop up message.  Stating that my software that I purchased as an educator was not genuine.   I realize that I purchased the software in 2012 and it is old.   I called customer service and they said that I would need a receipt from 2012 in order to give me a new serial number.   I informed the customer service representative  that I no longer had the receipt but, I had the box that it came in and the CD.  That was no good.  He informed me that anyone could have that merchandise and that if I had the box I should have the receipt.  According to my account I registered my product with Adobe, that was not acceptable for the customer service representative in India.  Clearly, on the box it states that I needed to show proof that I was an educator.  The Adobe company would not have granted me permission to use the product, if I had not registered the product. Over the past 7 years I ha

La version de l'OS sur mon Mac ne me permet pas d'installer les logiciels de la suite Adobe (incompatibilité).Est-il possible, à partir de l'abonnement souscrit, de télécharger des versions plus anciennes ? Merci.

Hey everyone, Ive seen that behance can be used offline, which would be amazing for us when speaking to clients in areas with poor wifi. I've gone to download Behance Display on the app store, and it says it was removed and the regular Behance app doesnt display offline. Could somebody please let me know if Behance can be used offline? Thank you!

I had my license and already activeted it in my old laptop. As it has problem on LCD, I use another laptop. But, I can't use my license in this new laptop, eventhough it stated that the license can be used in 2 laptop. I'd checked and there is no cativated user at time ....Please help... Thank you.Dian   Moderator edit, serial number removed from public view in screenshot  

Hello I haven't used Adobe in quite a while, and wanted to know if legacy support for PowerPC macintosh stills works (file transfer or USB is OK) today with modern releases.I have a lot of fun using dithering and greyscale/256 colors on legacy platforms and classic use of cursor and mouse and wanted to know if this still works today.Feel free to email or message me!  

Does the window Surface laptop 4 support Adobe creative cloud? I'm struggling to understand the requirements!  https://www.microsoft.com/en-gb/d/surface-laptop-4/946627fb12t1?activetab=pivot%3aoverviewtab

It's January 2022 and in my Intel MacBook Pro in the properties of PS and IL I can read still "Intel" (and not Universal), only in Indesign I can read "Universal"...I'm switching to M1, so I'd ask if that's the case or a false alarm on my computer (with Monterey) or Photoshop and Illustrator are still not ready for M1...