Download & Install

Do anyone know that monthly payment is charged 5 days earlier of subscription date? For example, if subscription date is July 15, 2017, next charge date will be August 10, 2017. However, I cannot find such term in any document.

I have an older mac pro...and i cant download and install the new versions of Lr and Ps because its telling me that i need to update my mac wich i cant do bc its so old..so is there a way of running the old versions for now until i get my new mac? thanks jeff

I'm running Adobe CC and Photoshop on a MacBook Pro running macOS Mojave.  Occasionally I get a notification to update Photoshop.  The download process is always agonizingly slow (it takes hours, even though I have a 300 Mbps Internet connection, and have no problems updating software from other companies).  But occasionally the update process hangs completely.  Recently it remained parked at 30% for over a day before I gave up.  Tech support (via chat) always assumes that this is my problem, not Adobe's.  The last time this happened (four months ago),  Adobe tech support coached me through a workaround to manually clean all the Adobe crap off of my computer and reinstall it -- which, though tedious, did improve the update process from "totally stalled" back to "agonizingly slow."  But now the updater is stuck again.  I can't believe I'm the only person who is having this problem.  Has anyone else in my situation found a permanent solut

Why is it stuck on the canceling interface after I cancel the download. You cannot start a new download task if you don’t cancel it

I recently started having some computer space issues and I am wondering if it is because of this app.  I tried to unistall photoshop and lightroom classic and it is still showing up on my apps on my computer but showing as unistalled on my adobe cloud app.  These two programs are taking up 4g of space.  How do I  unistall these so I can start over.   Also if I try and reinstall these from the adobe app it just shows I have two copies on my computer app list.

Hi.I installed the Adobe Captivate trial version some months ago.Today, i get the message that the trial is over when i open Adobe Captivate. Normal.Since i decided to use it again, i just bought a monthly subscription.On my Adobe account, it says that it is paid, same with my bank account, so everything is fine.BUT:now i try to use the downloaded/trial version of Captivate, and i still get the same message, that the trial is over and i should write down a serial number. But where do i find this serial ?I did not receive any.Thank you for your help. 

I have been trying to install this, and it gets about 60 % through and says "Installation failed". It is being installed via the Creative Cloud Desktop.What should I do? 

It has been three time already this week I am supposed to have a call from Adobe Support.The first time my phone rang ONCE and then, bye bye. Then I had a second appointment, and no callThen I had a third appointment, and no callEvery time I spending hours waiting and also organizing myself. For nothing.So what's wrong with this so-called support? 

Dear Adobe, we need to purchase our full software package outright, because we are permanently going off the internet due to serious unrepairable computer damage and technical issues caused by the internet.  Please, if you do not already offer this, we need you to come up with a buyout price.  My Mac is expensive and was irreparably ruined by the internet.  Now I need to prematurely buy a new Mac, and it will never be put on the internet.  Please help.  Please email me at REMOVED or call REMOVED.  I look forward to hearing from you.  Thank you, Adobe!  With Gratitude, Greg   [personal information removed for your protection][This is a public forum, not Adobe support, please do not post personal information]

I subscribed for a monthly subscription one year ago but now i dont need the subscription, so i wanted to cancel it but it says that i have to pay a fee.anyone knows how to cancel it without paying the fee?.

Hi Community Helpers,\I need my copy of Flash Pro CS5 to view a learning game we created with it. The disk is gone. I can't find a download option in my account although I did register the produst at purchase. The program is no longer on my computer as I deleted it when Flash ended last year, stupidly not realizing I'd need it to view our game.Can you please tell me how to get it back on my computer. I hope!Thanks for any help,Linda

When you subscribe to the photography plan do you get the full fersion off Photoshop, Lightroom, Lightroom Classic, Photoshop on iPad, Adobe Spark and Adobe Portfolio?

So, I was browsing support pages and I think I clicked some link which opened Creative Cloud App and activated Acrobat free trial (without any prompt or something).It happened maybe hour or less so is there any way I can cancell it because for now I have no use of Acrobat so I wanted to have these 7 days for later.

Running Windows 10 in Parallels within Catalina on a Mac. Downloaded the PS installer for Win 10, but when I try to run it, an error says can't install from network. Moved the installer from download folder to Win 10 desktop, same error.

My Illustrator 1 year subscription has ended 1 month ago, but you are still taking money from me. What can I do to make this stop?

I am using macbook pro macOS Mojave 10.14.6 and install Adobe Design Std6. If i register my product key getting some error please connect to the internet and try again. 

On our harded Windows 10 Environment, „Creative Cloud Desktop App“ makes a lot of Problems. Especially „CCxProcess.exe“ makes the most Problems. The Process will start, and crashes immediately, and starts again and crashes immediatly and starts again and so on. This creates a lot of CPU usage. We stopped Services and Task, we deleted Autostart Programs. But everytime your Users starts an Adobe Product, CCXProcess will also starts and crashes and starts again.How can I stop completly Adobe Update Check? Because our Users can not install any Software.How can I stop Adobe Creative Cloud? Because our User did not Use any Cloud Services.How can I add exclusions to Applocker, Firewall and AntiVirus? Because we are adding 100 Exclusions for Adobe Processes to Applocker and AV. We are adding the digital Signature to he Applocker Rule. We can not add *-Urls to our Firewall and wan’t add over 200 Adobe URLs to your Firewall. I understand the need for the license checking. This service also

Hi, Got the prompt for updating Lr LrC and Ps, Lr and LrC updated fine but Ps gets to around 89-90 percent and then fails and now i can't even open the previous version. I'm on my 8th attempt now and it fails every time. Any idea on how to resolve?? Regards,Stephen

I purchased Lightroom in 2014, what version would that be?

I purchased the desktop version of Lightroom (6) when it was still available.  I use it on a Mac running High Sierra.  Out of nowhere, I can’t access the software anymore.  When I try, it takes me to the Adobe Application Manager app and ask me to register the product.  I use the key provided upon purchase and it only gets me back to the same “sign in” window from the Adobe Application Manager, a perpetual loop. I spent hours looking for solutions through Adobe help and forums.  All I can find brings me back to the Creative Cloud.  I don’t wish to start using the Creative Cloud.  I’m also scared to loose anything related to my photos in the process (trying solutions), such as all the adjustments or the way they are organized in my library. Searching the forums, what seems to be solutions lead me to pages “no longer available”.  I also tried to download the latest Adobe Application Manager and I just can’t find it.  I believe it’s b

Is there a limit to the number of pages that a Collection can contain in Adobe Portfolio?  

My adobe work account was recently updated and this somehow erased ALL of the synced files on my profile. It signed me out automatically, and when asked to sign in again, there was nothing there!

 Проблема с установкой программы

After every update in this year the apps have more and more failure. Since today working is absolutely impossible. The problem since months that photoshop can not save, only when I save it under new name? No solving in sight! No reaction of any notice. The same since a few weeks in Illustrator. And the HIGHLIGHT today, after the update of Camera Raw - it's not possible to open ANY raw file. CONGRATULATIONS. I did all your - so called - solutions, but nothing is a solution. PLEASE test before you do any update ... you cause a lot of trouble. 

I have purchased a monthly subscription to Creative Cloud in order to produce several plates of photos are an article.  My MacBook Pro has OS 10.13.6 and apparently cannot be upgraded to 10.14.  I am trying to download an older version of Photoshop and Illustrator but the installer does not recognize my password.  I had a subscription to Photoshop many years ago and think that the installer is trying to work through that user name and password.  I feel like I am stuck in an endless loop that doesn't have any way out.  Does anyone have a solution?