Download & Install

I have a Creative Suite serial number that was purchased in 2011. If I search for the licence number, it says it's already in use, but I don't know which email it's linked to, or if it's linked to one, because I didn't buy it myself, but I'm asked to find out. So I would like to know if a licence purchased in 2011 is compatible with today's Creative Cloud. Many thanks in advance!

I uninstalled some of the applications from creative cloud application. These were Audition and character animation app Fuse i guess. since then, whenever i work with other applications like Quixel Mixer, Cinema 4d, this screen pops up and it doesn't matter which option i choose it keeps popping up,  blocks me sending commands and  this is slowing me down dramatically.any suggestions?  

(Originally posted in 'Lightroom Classic' community, but this one is apparently more appropriate) (First and foremost, this is not about downloading. I already have a previously-downloaded copy of Lightroom 6 installer.) Lightroom 6 installer successfully unpacks itself and begins setup. However at the very start it produces the following screen    The link (and the QR code) leads to a web page, which wants me to sugn in using my Adobe ID. It asks me to enter my registered email and then states that a verification code has been sent to that email address.   However, the code never arrives. I made several attempts, nothing was sent to my email address. So, what exactly is going on here? I understand that Lightroom 6 is out-of-support, but I don't care about support. What's more important is why there is still an active sign-in server, which pretends to send verification codes, when in reality nothing is being sent? And, even more importa

I just downloaded creative suite and have this issue about not having enough space. I'm done with premiere pro and media encoder, but I can seem to download anything else on de C or D drive!!   Exit Code: 120 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 12 warnings(s) FATAL: Fatal Error '120' occurred while download FATAL: Error occurred in download of package (Name: AdobeCameraRawProfile8.0All Version: 17.1.0.55). Error code: '120' ERROR: Path:D:\adobeTemp already exists WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180 WARN: No open ZIP file

Which do I keep, I need to purge apps I dont need for space. All other Creative Cloud apps are fine.

i've bought premiere pro and photoshop, but i cant download them because a message telling me to uptade my system appears. i have no pending updates, and i've read all the minimum requirements and i think i have all of them. i have an asus tuf a15. thanks 

Oh Adobe... So freaking ACROBAT got all jangxy and then couldn't even de-install itself. Doodlee do, and somewhere either here  or other, I get directed towards Cleaner... ... and it's uninstalled ALL my apps? I can't even surf to this web site without having to click to close or tell it if I want french or english (hint: remember) but somehow I can delete all my apps without so much of a 'are you sure you want to delete all your apps that you might want to use to keep the lights on and feed your children?' The amount of shark jumping ... So as I'll be installing for the rest of the day, can you at least comp my account 3 months to a lifetime of subscription fees?  I'm going from product evangelist to thinking perhaps it's time to rid my "tech stack"  of mud houses...  

Hi, I know this has been mentioned before, but I am having difficulties installing Premier or Photoshop Elements 23 on my PC (with Windows 11). I originally had these installed without any issues, but recently I had an issue with my PC and had to reset it. Now everytime I try and install the software I get the same errors - see below. I have removed all versions of the software, disabled antivirus, treid to install as administrator...but no luck.I have followed the 'get help' link - no luckI have updated my MS C++ apps to the latest versions - no luck The error log is as below (which doesn't mean much to me as I am not very technical with this). Can anyone please assist. Note that this is not a creative cloud installation, just a standard license on a PC. Thank you RT      

Hello, About 20 years ago I created educational products using Pagemaker. Is there ANY was to open these old files with current software? I'm desperate! Thanks.

Hi, there's any phone number for customer services please? 🙏

good morning,after setup I can't start LR, I have a message error 213:11.I try to switch folder SLStore without flag "only read" and I reinstalled the program, but the error is still present.I use windowe 8can you help me?thanks sergio

Hello, Issue:Adobe Cloud is activated on Computer 1 and on Computer 2.  I try to open Illustrator, PS, etc.. on Computer 2 and I'm being informed that I have hit the 'device activation limit' and that I need to sign out from another device. I have went through this peculiar sitation a couple of days ago, so signed out and restarted the computer.  But here we are again with Adobe Cloud telling me that this computer is showing as another device. I pay good money every month for this full package so I'm just fed up to be going through all of this. I use Adobe Cloud on two machines only, a 2019 iMac and a beefed up 3970x Threadripper PC - why these two machines are being counted as three and blocking me simple usage of my account is beyond me. Can anyone say if Adobe are dealing with this as priority? Sorry to all of those who are experiencing the same issues as me.  I feel for you all. And right before Xmas too... Sad times. 

Hello there, I'm at my wit's end right now.I did a fresh Windows 10 install on my system and trying to install InDesign CC on it now and it doesn't work. It starts installing and after a few seconds (usually at abou 6%) it stops and gives me the "installation failure" message. The log says: Exit Code: 113 -------------------------------------- Summary -------------------------------------- - 3 fatal error(s), 0 error(s), 0 warnings(s) FATAL: Fatal Error '113' occurred while download FATAL: Fatal Error '113' occurred while download FATAL: Error occurred in download of package (Name: AdobeInDesignAppBase64-mul Version: 15.1.2.226). Error code: '113' ------------------------------------------------------------------------------------ I tried the trial version of Premiere Pro and it happens the same way, however Acrobat DC and Adobe XD install just fine. I tried all the troubleshootiung steps I could think of: - Uninstalled and Resinstalled Creative Cloud (with Administr

im on mac2015 that has maxed out on Monterey. I need to install an older version of After effects that works. Ive never installed it but I pay for the whole suite!

Hello there.I have a problem: whenever I want to install a program like Photoshop or Premier Pro it keeps saying that my system needs to be updated. I checked my system, and everything should be able to run Photoshop. I have:AMD Ryzen 7 5800XRTX 307032GB RAM1TB Samsung SSDAsus B550-A Gaming MotherboardBeQuiet 850W Power SupplyWindows 11 Pro Version 24H2Monitor Res: 1920 x 1080 I don't know the problem and why it keeps saying that my system is too bad.Can someone help me with this? Thank you.

Hi, ich bezahle montatlich meine Abos (PS, LR) und konnte die bisher auch sehen und nutzen. Nun sagt Adobe, daß ich keine Lizenz habe. Meine letzte Zahlung war Mitte Dezember 2024 zum regulären Zahlungsverlauf. Auch werden mir keine Probleme/ Fehler bei der Abrechnung/ Abbuchung angezeigt.Was ist mit meinen Abos passiert?

Hello,It says I reached the 20gb stroage limit even though I don't have anything stored in my Adobe Cloud. I checked directly throught the web version and all folders are empty, even the deleted files folder. Both my Photoshop and Lightroom apps are also empty. What can I do?

I lost Adobe PSE 10 thru a crash. I have my serial number. Adobe will allow me to reinstall.

I had to replace my hard drive so I am now trying to reinstall adobe photoshop elements from my account where I have already purchased it. During the installation I get error code 183.  Using windows 10, any ideas how to get this installed? Is there any way to get my full copy downloaded from the microsoft store maybe that would be a more straight forward installation?

Why am I not allowed to use Photoshop Elements 7 software I purchased.   It says I am required to have a subscription.  How can Adobe force users of past purchases to have a subscription?Bill Feil

Salve sono Alessandro Speciale.Ho attivato alcuni anni fa adobe acrobat XI. Ho formattato il mio computer e non riesco più ad installare il programma in quanto la finestra di dialogo mi informa che ci sono altri dispositivi collegati ma a me non risulta . Mi potete aiutare? grazie

I had CS6 on another machine (it must have been a second) but I wiped the machine and sold it. I went to install on my current machine and it is telling me that I cannot install on more than one machine. The support agent said I had to deactivate it. They said they cannot do anything, althought I know they have done this in the past. Infact I think you could self deactivate from web portal. this is such a basic common feature that you get with laods off companies. Sky, Netflix etc all allow users to activate and deactivate on variuos devices.  Why has Adobe removed this feature. I only use the software very rarely to do bulk image processing and it is great. (a feature not available on the elements version) we can not justify paying a monthly fee for something we use so infrequent. So i will be gutted is Adobe is stealing the rights to use the software.  It still works peferectly well, they are just taking access away from something I have bought.&nbs

Every day I open my CC desktop (or one of the CC apps) I'm presented with a login window/error box stating too many device activations. However I'm only using one system, there is no dual boot, and I'm not regularly accessing CC on the web or from apps on iOS (if that matters). It's as if the CC Desktop or some sort of validation step is unable to determine that it is being run on the same computer every time, despite no hardware changes to the system in months. The "too many activations" dialog box even lists my desktop as appearing in both existing activation slots. Something causes it to interpret every login from this computer as a unique system/activation? Does anyone know if there are logs that can be pulled for someone (Adobe support?) to help diagnose or fix this? Maybe some other sort of hardware issue that could be triggering this (just a guess, since adobe seems to treat every login as a unique computer)? The suggestions I've come across in other posts here haven't help

I get a message that says "You need to deactivate another computer within 30 days to use this product"BUT when I login to my online account, there are no computers activated.Is there some way to get the Adobe support team to reset it, because I know for sure I am not using this serial number on any other computer. Any other computer has been fully reset. Can anyone help me out here?    

So, after a frustrating 40 minutes on the Adobe chat, where I explained this scenario below and was pushed into a sales call, two salespeople tried to encourage a solution of a subscription model. They then said they did not know very much about the perpetual licenses and gave some generic advice prefaced with, “From what I know…”  So..... I am reaching out to see if anyone in the community can help. its funny people refer to these as "perpetual", when actually they only last 3 years. But that is what the help staff referred to them as. Background:We are a small charity with 6–8 staff members and normally 2 interns.We own around 18 perpetual licenses for the following: Adobe Premiere ElementsAdobe Photoshop ElementsAdobe Acrobat ProThe interns change every year, and quite often, we have staff changes.We cycle machines into the organization, with the staff who have the heaviest needs getting the newest machines, while the older machines cycle down. Staff generally ne