Download & Install

Hello, I can't download Photoshop because I get a message that my system is too old, but that's not true. I have Microsoft Windows 10 Home (64-bit)Version(Build)22H2 (10/0/19045). what should I do?

Our company has 30 perpetual licenses for Audition CS 6.0. As older computers crash, I now have no way to get a validation code from Adobe during the installation process. Talked to customer service numeriour times and they advise:  please write a post on the Adobe Community ”and the team is going to revert you”. I have no idea what that means? But here is the post. Can anybody help? What does it take to get our perpetual license working again? Thanks!

Hi. I have a paid membership and have Photoshop on the laptop that no longer works. I want to install and update on my new laptop. The issue is I am being asked to BUY. I bought it years ago and have been paying ever since. I want it on my new laptop. Any solution is much appreciated. Thank you 🙂 Madeline  

After weeks with Adobe trying to get Fireworks back - the only app I use  (I have creative cloud all apps ) I get this message when I try to use the 'License' button to sigh in to my account.  Its been WEEKS of asking Adobe. It is new - same message on both laptops I have - and I have not done anything new.  Its the only that opens as a trial. I have never had a CD or serial number - it was just part of my suite.  Anyone know of a work around - its the only app I use for media/ graphics etc.  

Im trying to install Adobe Creative Cloud to use Substance Painter, however when I try to go to https://creativecloud.adobe.com/apps/download/creative-cloud, it gives me the .dmg file, not .exe, im using windows 10, when this https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html says i need to have the exe version. but refuses to give me anything but the dmg.it wont let me install substance without "Updating my system", even though ive used Creative Cloud in the past 6 months. 

It seems that I'm having an issue with the installation of Adobe Creative Cloud because the installer is not being recognized correctly.I formatted the computer from scratch, and now it doesn't let me install anything from Adobe because the PC doesn't recognize the installers. Even when trying to install Adobe PDF separately, it says that my PC can't download the file due to incompatibility or something like that. In the image you can see how the installer looks like.

Hi everyone,Please tell us how to avoid the issue; how to avoid the “Update your Browser” issue using the AASIapp.exe program for the STUCK CS6 master collection; we bought the Volume License & it is registered in our Adobe Online Account... and working on lots of computers already...This issue is especially happening in Win10 and Win11:- The Suite Installs okay, but when trying to open a program, at first, it works, using the button, "Sign In Later"; Updates work too on the first place, on all the suite's Programs... if any, ... and then:- We get stuck after a few day, or couple of weeks... One Adobe Customer Support Agent sent me a lead to a Post in Adobe Community, essentially saying to do this:    " Shubham (Adobe) 9:22 AMhttps://community.adobe.com/t5/captivate-discussions/update-required-your-browser-or-operating-system-is-no-longer-supported/td-p/12193264/page/2Troubleshooting for Update your browser issue1. Please close all adobe applications c

I have PS CS6 and Lr v6 on Windows 10. Will the software be compatible with Windows 11? Can I migrate to new system?

can anyone tell me how to transfer CS-4 to my new compouter? 

This has been a issue for couple weeks.  I tried calling support but there is no direct support for CC it would seem.  I see error code 505 for Creative Cloud update.  The link for the error code takes me to an information page with something about uninstalling Beyondtrust Powerbroker?  I have no such software installed, no such instance in my services.I've tried...Closing CC Desktop and restarting as Adniminstrator - same error code.Shut off Anti-virus and VPN, closing CC then restarting as administrator - same error code.Ensure all updates are installed, all of the above again - same error code.I have work do so.  Please assist.

I read reviews and understand Premiere Pro runs on SD Xelite laptops. And to my disappointment Adobe has restrict the download for intel version of Premiere Pro for laptops on SD X Elite chips and now I am stuck as I have projects to complete. Is there anyway to download intel version of Premiere Pro? 

I have been using Photoshop Elements 2020 happily for years, on my laptop and desktop at home.   I upgraded the processor and motherboard, which Adobe thinks is a new machine, and has reverted my bought-and-paid-for product to trial mode. It tells me I have used up my two installations, and obviously I can't deregister from the "old" machine.   Support are refusing to help and do nothing but try and force me to sign up for an overpriced subscription. How am I able to use the software I bought on what was supposed to be a lifetime licence?

I need help to re-activate my version of Adobe Acrobat XI Standard.After changing the computers, I've tried to switch the serial numbers to the new machine.At first, I deactivated the license on the old machine, using the "Deactivate-Button", kindly provided by Acrobat.After typing in the serial number at the new machine; I got the message that the serial number is already in use by some machines and I should deactivate the program on those machines.There are no other machines running Acrobat XI and my once working license has vanished into thin air.Any advice would be helpful Regards ToFi

Hi, for about 2 weeks my illustrator app doesn't open telling there is an error with number 102. With that i can't manage my plans and there is no way i can make changes. Please solve the problem.

Hi everyone,I recently purchased a new Acer Predator Helios Neo 18 PC with the following specifications: Processor: Intel Core i9-14900HXRAM: 64GB DDR5SSD: 2TBGraphics card: RTX 4070Operating system: Windows 11 Home, version 23H2, build 22631.3737I am trying to install Adobe Creative Cloud, but I keep receiving errors indicating that the application is missing or damaged. I have already tried the following steps without success: Used AdobeCreativeCloudCleanerTool.exe to clean the system.Uninstalled and manually deleted all Adobe-related files.Tried installing individual apps directly (e.g., Photoshop).Tried installing through the Microsoft Store.Copied and pasted the installed files from the old PC (both in "Program Files (x86)" and "Program Files").Cleaned the registry files with CCleaner.I also tried changing the system language to English, as one of the errors mentioned an issue with the "lang." Despite all these attempts, I still receive errors during installation. Attach

I have Elements, and premier elements 7, plus a upgrade to CS5, I cannot load either on my new laptop, due to a missing driver, my question is, if I purchase the latest versions of Elements, and premier elements, will my CS5 upgrade still be valid?

What software comes with my software? I am having trouble with acrobat or whatever I am supposed to have to open pdf files.  Please help and hurry!

We are excited to announce the latest update for the Adobe Creative Cloud desktop application is now available (version 6.3.0.207) !   Learn what's new in the latest update of the Adobe Creative Cloud desktop app: Release notes Check out this article to know how to keep your Adobe apps updated: Update Creative Cloud apps Update now to enjoy the new features and improvements.   Cheers!

I am frustrated beyond belief! I purchased a PERPETUAL license of Adobe CS6.0 Master Collection back when it was first released. I purchased directly from the Adobe web site. I needed to install it on my Windows 10 machine and was getting errors telling me to update my browser, despite everything being up to date. I then attempted an offline activation due to these errors, and it was then I found out my serial number had been revoked due to piracy. I tried to get help in the online chat, but nobody is available to help me on the weekend. This is beyond frustrating, I use these programs for my work, and I guard my serial numbers with my life. I have no interest in giving more money to Adobe and upgrading to CC if this is how they treat their paying customers. I am expecting a call back Monday morning, but the fact I'm in this situation has me very stressed out as I rely on these programs for my livelihood. The accusation of "piracy" hurts because I always buy my software

I just moved and have no Internet at my new place. I have CC2024 apps installed on my Mac desktop which I'm unable to update. I do have a MacBook Pro which I can take to someplace with wifi but would need download links (I'm currently at work.)How do I get offline installer/updater links to the latest versions of the CC apps? At this time I just need Lightroom Classic, Camera RAW, and Photoshop.

I have a perpetual license for Lightroom 6 and now I can't download. I get a message that says, This installer is no longer available. How can I download it to my new computer?

i want to cancel my plan after i forgot cancel trial plan, because im cant pay for this, pls help me

Everytime i go to install Premeire Pro on my Macbook, it says "If you would like to install Premiere Pro, you must update your system." My macbook is on the newest softwareavailable for mac and has an M2 Pro chip. I bought it for editing Chip:  Apple M2 Pro ChipMemory: 16 GBMac OS: 14.6 Can someone explain to me a way to fix this? I made sure my computer would be powerful enough and here I am with this problem anyway. 

My serial number has been revoked

주문 번호: ADB069982034KR주문 날짜: 2019년 8월 6일구독 취소하고 싶습니다.