Download & Install

Hello, I have a new laptop, and I want to take the Creative Cloud software off my old laptop. Do I need to update my account somehow, or will I be able to download everything on my new laptop without any problems? thanks!  

HalloIch hatte einen PC-Absturz. Vor dem Absturz war ein Ligthroom 6 auf dem PC installiert, welches problemlos lief. Nach dem Absturz installierte ich das Programm mit der CD-Rom neu. Es lief ebenfalls einwandfrei. Nach einer Woche wurde das Programm immer wie langsamer bis es fast nicht mehr zu gebrauchen war. Immer wieder kam die Meldung "keine Rückmeldung". Als fast nichts mehr funktionierte, deinstallierte ich das Programm und setzte es neu auf. Kein Erfolg. Am Arbeitsspeicher kann es nicht liegen, weil nur 15-16 % der Ressourcen verwendet werden. Woran liegt es aber? Wie kann das Programm wieder zum einwandfreien Arbeiten gebracht werden?Besten Dank im Voraus - Kudu

I used to buy Adobe Creative Cloud through my high school which was affiliated with Adobe, so I automatically had in the same Adobe account both a personal profile and an institutional one. Now I have finished high school and have bought a 1 year plan for creative cloud, which correctly shows up on my personal profile, but not on my institutional profile, which is to be expected. My problem is that when I log into the Creative Cloud Windows app it automatically selects my institutional profile without letting me choose and therefore it does not let me download the full version of any program, as it registers as me not having any kind of Creative Cloud plan. It doesn't let me switch profile even on the Adobe website, it just seems to randomly choose one of my programs. I have absolutely no idea of how to fix this as both profiles are on the same account with the same password and email so it seems like what profile I'm on is completely up to Adobe's decision. Help me please &#

I purchased the Adobe Acrobat Pro DC 2015 program through eBay from a Japanese shop with two installations allowed on PC.I thought I wouldn't have any problems but the serial number doesn't activate the program.Do you think it could depend on the fact that I am located in Europe?Thank you in advance for any help if possibleMarco

Necesito ayuda para poder instalar una versión de Premiere compatible en mi ordenador, mi macbook pro es viejo y la última versión que permite es la de Catalina, he adquirido el Plan de Premiere Pro y no me deja descargar en mi ordenador.He intentado hablar con soporte de Apple y me dicen que la última versión que mi ordenador permite es Catalina, he hablado con soporte de Adobe y me dicen que las versiones de Premiere no son compatibles con mi ordenador y que intentase mediante la comunidad hablar con un ingeniero que me ayudase a instalar una versión más antigua compatible. Gracias!

I can't access any of my 'apps and services' - I repeatedly get "Error 500: Internal Server Error". I've looked through help articles, tried the virtual assistant and Adobe Care on X / Twitter, but getting nowhere (I don't have the option to contact support). Can anyone help?

Me compre Animate justo ayer, pero no me dejaba entrar, decidi desinstalarme Creative Cloud e instalarmelo de nuevo, pero ahora cada vez que entro, me sale un mensaje diciendo que Creative Cloud esta dañado y me dan la opción de "Reparar" da igual cuantas veces ponga reparar, despues de que se "repara" me sigue poniendo ese mensaje.Me causa mucho disgusto ya que para poder entrar a Animate necesito entrar a Creative Cloud, por favor ayudenme 😞

I was previously using Adobe Lightroom on my Motorola Moto G32 running on Android 12. I did factory reset on my phone now I am unable to install it. It says "This version is not compatible with your device". Please advise

Utilizing Adobe desktop applications can be a delightful experience that helps unleash our creative expressions through an ever-growing universe of art forms. It can also be frustrating when those Adobe applications fail to update or download, blocking us from our critical need to use a desktop app to edit a video, update a newsletter, read a PDF file, design brochures, restore and modernize photos, and so much more. Often, the only limit we encounter is when Photoshop fails to install or Acrobat may get stuck due to a conflicting process. The Adobe Community can help guide you on how to fix download and install error messages, regardless of whether you are an individual User or are offered access through an organization or Employer. Please see below for more information on where to find answers to the most common download and install-related questions. You can also use this guide to post any new questions or concerns to the Community of Experts best able to understand your situation. 

Good day, I'm new to photoshop and illustrator, not really getting much work with my graphic design skills so i want to ask if is possible to use old photoshop and illustrator legally for free without paying a dime Thanks

hi there, yestoday i tried to install ligthtroom 13.0 on my macbook, but can't make it successful. i tried:1.adobe creative cloud cleaner tool to remove lightroom,2.install it on safe mode,3.uninstall creative cloud then install lightroombut none of them work, anyone can help? or any one can tell me where to find the installation temp files to clear them? thanks! 

Hello I'm keep getting msvcp140_codecvt_ids.dll is missing issue.. Can anyone please help me with this?  I have tried to reinstall it but it still gives me the same result Regards

I have a laptop that is both a personal and work computer. I have the photography cc plan tied to my personal email address I use. My job wants me to use a cc account they pay for tied to my work email address. The work account is for using InDesign. Is it possible to be signed into both accounts on the same computer at one time? If this is not possible, am I safe to sign out from one account then sign into the other and go back and forth between personal and work related applications?

I heard Adobe CS3 is now available direct from Adobe as a free download, is this correct and if possible can a link be provided

I see this has been discussed before but not with my particular situation.   My Mac is a 2012 era iMac and can only run Catalina (without an Open Core Patch). I had no issues using my paid version of CC with slightly older versions of PP, AE, ME, etc. until a few months ago when my HD crashed. Now, I have a new HD, back on Catalina and am trying to reinstall my apps. Unfortunately the current version of CC,  says ALL of the video related apps are NOT COMPATIBLE with my system and gives me no options for earlier version downloads. And yes, I clicked the box in settings to show older apps.   I have read on here that recent versions of CC only include one older version of each app but I don't even get that option.   Weirdly, I tried open core patch on the same Mac and was running Ventura for a bit. When I did that, the version of CC I downloaded (presumably the same one I have now) showed me various options for older Premiere and other apps, and I was able to download

I am facing an error - "The server is not responding. Please check your internet and try again". I got good internet. The application is up to date, tried all the solutions mentioned in the community discussions. But still can't able to figure out the solution. Can anyone please help

Could someone help me please, I've tried pretty much everything to install lightroom, nothing seems to work at all. Spent hours trying to fix it and came to no conclusion.

Hi all! I bought a subscription that includes indesign 2024, but for some reason when downloading it starts only once, then it just doesn’t come in. Can you tell me what the problem might be?

Bonjour, J'ai payé un abonnement mensuel d'indesign depuis le 02 décembre 2023, et l' installation du logiciel sur mon ordinateur est toujours impossible....il m'a été présenté qu'indesign apparaît dans ma formule, mais une fois sur le creativecloud le logiciel n'apparaît pas dans les logiciels de ma formule. De plus, j'arrive à télécharger le "dossier d'installation" depuis le mail que adobe m'avait envoyé, mais impossible d'installer le logiciel en lui-même...J'ai tenté vraiment plusieurs moyens....que faire ?Merci d'avance. PS : Lorsque je clique sur "commencer" dans le creativecloud, cela ne me mène pas vers indesign, mais vers des images adobe lightroom etc...je ne comprends pas. 

Hello,My creative cloud has been stuck updating at 87% for a while. I've restarted my computer, reinstalled CC, used the CC cleaner, and followed other instructions on other forums. Nothing is working. I am on Windows 11. I had this problem before, but it was because I had a VPN, but I turned off my VPN and all my malware stuff. The picture below is just showing my problem.Thanks.

 Please help, my After Effects kept crashing so I decided to reinstall. Now everytime i try to install it pops up with this.

I recently bought the student tier of Adobe and wanted to get started doing some work on videos and pictures since I have that software in my school and I feel familiar with it, but today when I tried installing Photoshop as my first software I got stuck at the Creative Cloud being stuck at Initialization and requiring me often to repair the installation or just start from scratch by uninstalling it and reinstalling it again or even reboot my pc, all these didn't fix my issue and I also tried using the LogCollector and the Advanced Uninstaller, but to no surprise, they didn't work 😞 I run Windows 11, and I have a 5Gbit Internet connection, I meet the requirements to install the software, can anyone help me?

Hello,   I have a problem with Adobe Photoshop CS6. To log in to Adobe Photoshop CS6 I used the registered email REMOVED, but that email is no longer there.   Can my Adobe Photoshop CS6 login be changed to another email?   Thank you in advance   This is a public forum, not Adobe support Private information removed... Moderator

I want to remove Camera Raw because of need extra space. Folder is in here C:\ProgramData\Adobe. I dont want to remove by hand. I use Creative Cloud Cleaner tool to uninstall it. Tool says "successfully removed". Hell no, it is still there! 1.5 GB folder.How come the program prepared by the software developers of such a large company cannot handle the task of deleting a simple plugin? Additionally, the plugin's uninstall option is not available on Creative Cloud Destop.Consantrate on user experience please?! I am gonna remove it by hand.

Does InDesign 19.01 work with Big Sur 11.7.10? I can't get Indesign to open on my Mac Book Pro. InDesign just keeps not responding and trying to open but never opens.