Download & Install

After literally hours of waiting and unhelpful discussions with Adobe Support, I'm turning here for help (as I also sit on the line for the reps "technical team" for 2.5hrs and counting). My issue is this: I bought CS6 in 2012 for Mac (still have a mac). My license is associated with my account, I followed all the right channels to re-download the software from Adobe, entered the correct serial number, followed random instructions that didn't make sense from the service rep (a 1.5hr discussion that ended with him being very forceful and rude, and saying he'd call me the next day which was untrue), and read a couple of forums. Not sure what to do at this point.

I have subscribed but I can't access it

I want to open Creative Cloud so I can install Adobe Bridge but it won't open. I tried relaunching it, restarting my computer and even reinstalled it, but it still wouldn't open. Can someone help me fix the problem?

brought today 11/16/23, got download key, installed but continually asks for the key # when I try to use the product?

So this seems to be an extremely common problem, that lots of people have posted about before.Works fine in other programs so confirmed not the tablet issue or driver issue, but regardless clean installed the drivers, issue persists. Of course did the classic turn off/unplug and replug in repeatedly each step, no result either. I checked the windows Ink settings tried with Ink on and off on the driver side, tried the force to use Wintab option as well (I did delete the workaround file after it didn't work so that isn't the issue now) Checked all the pen pressure settings in both brush settings for a sanity check as well, same result no pen pressure. Currently downloading an older version to try that and will see if that works; so two questions.  Is there anything I haven't tried? Why am I paying so much for what's supposed to be the industry leading program that breaks pen pressure when other much cheaper programs can manage it no problems? I've been

Hi, My mac did an OS update on 15/10/23.... somehow i now have a 2023 version and 2024 version of illustrator and photoshop on my mac... and neither are working properly!  It's taken me a few weeks to realise something weird was going on as i have two AI icons on the menu bar and files are not appearing in 'recent'.  A complete pain and most tools are greyed out and the search facility doesnt work properly either.   Which one should i delete?  And if i delete one version will it mess up any of my ai files? Cheers Jo

I can't open my Photoshop. It doesn't working

Hi, Ii can no longer access to PS due to a pop-up error program. I already try this : - Format my computer- Install older PS version- Restart PS multiple time  here is the full message from the error :  Photoshop Error informationCode: -1Text: en raison d'une erreur du programmeMessage: Impossible d'effectuer cette opération en raison d'une erreur du programme.Stack:Adobe Photoshop 25.1.0 20231016.r.120 ca99df2 - x860 address: 0x00007FF783DA2C31 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: dunamis_http_setSendRequestCallback:-1 in n.a.1 address: 0x00007FF7825FF1F8 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.2 address: 0x00007FF7825FE52C base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: ??8AssetType@ART@@QEBA_NAEBV01@@Z:-1 in n.a.3 address: 0x00007FF781FECF24 base: 0x00007FF77F680000 module name: 'Photoshop.exe' symbol: xmlCheckHTTPInput:-1 in n.a.4 address: 0x00007FF

pls provide serial number for the following softwares;Illustrator CCPhotoshop CCInDesign CCEdge Animate CCEdge Inspect CC

Hi Com,The title pretty much sums it up. I bought CC and tried to Start Muse, but the only message is: "0 days of trail remaining - please verify Sub" -> I do this, but it keeps telling me no Sub was found for my Adobe ID.I tried:Reinstall/Downgrade of Muse.Sign in/out of CCRestart PC.. Adobe Support told me that, in fact, I do have an CC subscription I bought today, but couldn't help otherwise. Help is greatly appreciated.

Dimension does not run... can't open *glb/*fbx/*obj without any pattern...I need your help or advise

Every time I try to install an adobe application I get to the menu where you select the programs to install and install folder location and when I click "install" an error pops up saying "Windows cannot find 'C:\Users\[user]\AppData\Local\Adobe\OOBE\PDapp\core\..\D6\..\D...\Setup.exe'"(I have had an issue with windows 10 where it doesn't recognise the file extension in the filename, so if I was able to find the file I might be able to fix the issue by renaming it to "setup.exe", but the folder/file in question doesn't exist)

Good afternoon!Using Adobe products on Mac (Mac OS X 10.13.5) for a while and only now weird icon with title "adobe_licensing_helper" appeared in Launchpad.It is clear by it's name, what this is doing (actually, nothing when clicking on it), but how can I get rid of it?Thank you!

I want to set up Adobe Authenticator on my new mobile phone. But there is an issue, I can't find the code in the desktop settings. On  turning two-factor authentication, there is no QR code appearing.Kindly help, where can I find the QR code to use on my new mobile phone? Thank you.

I've paid for my subscription, but when I try to open Premiere Pro, it's telling me that I have to pay again and I was even told that it was a technical problem, and waited for assistance for 30 minutes then got disconnected.. Can anyone help?

is there any way to download Animate version (23.0.2) to (23.0)  for Big Sur?

When i open a app. Like Audition i get kick of server .. and the app dont work ..And i need to sign in again ...  And the same thing happens when i try to open an app.

今天我安裝ADOBE  illustrator 跟 photoshop，他顯示我windows 版本不符合，但我明明就符合他的windwos10 22h2 ，有人遇到一樣的問題嗎?    [Moderator moved the thread from the Acrobat Reader forum]

I am running out of space on my C: drive and unable to update to newer versions of Lightroom Classic etc....I am thinking about uninstalling from the C: drive and reinstalling on my 😧 drive. My 😧 is just a partition on my internal hard disc.Questions:1 Is this possible and wise?2 If so how do I go about it?I am not very computer savvy!! ThanksJim

I just paid for my monthly subscription and I haven't been able to install any apps for the past 3 days. When creative cloud tries to sign me in, it goes to browser then says I'm already signed in. This is prompted and happens about 3 times before I finally get the message in the attached image. Someone help out pls. 

I am having this new issue where i am trying to install illustrator and it is not working.  The weird thing is, it says it is installing and but i don't see proof anywhere it did and I can't find the app.  My creative cloud update has stalled at updating at 33% and i am not sure what to do as I keep going in circles.  any help would be much appreciated!!

I just got the Creative Cloud plan All applications 100 GB and when I download the CREATIVE CLOUD it doesn't let me download the premiere and I get to buy it and when I want to buy it with the same plan that I have it doesn't let me

I want to install trial version of Photoshop BUT when I do open the setup folder , Creative Cloud starts to be updating and it gives the same error message every time. error code 72, what does mean? I made all the things to solve the problem but  it didn't work. What else can I do?

Last week I tried to launch my Premier Elements 2020 after not using it for a couple of years and it threw up an error message and wouldn't launch.  I thought the only thing to do was to uninstall it, re-download the program and license and re-install.  However although it starts to load it gets to about third of the way through and then an Adobe error shows up 'Customhook_HD_EO.exe'.  The application appears to continue loading in the background if I don't hit 'OK' on the error message, but then when it gets to about 80% the installer freezes and then I get 'Sorry installation failed - error 183'. Not very helpful!!I've run this successfully on the PC many times in the past but right now my paid for program will not work.  Any ideas?I am running Windows 10 

Hi community! I've tried everythig but when starting to douwload any of the cc suite Apps error 1 keep showing up. I run migration asisistant to transfer everything form my old Air (Intel) to this one, the apps (Indesign/ Photodhop/premiere) were already disinstalled except for adobe pro and crative cloud desktop app, that were copied to new mac, which I uninstalled as first thing.This is what I  have already tried to solve the error:- created new local admin user account to dowload it for there https://helpx.adobe.com/download-install/kb/failed-install-creative-cloud-desktop.html- controlled and fixed connetivity issues https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html- run Creative Cloud Cleaner Tool. Followed all the steps at this page https://helpx.adobe.com/it/creative-cloud/kb/cc-cleaner-tool-installation-problems.html- run tests abour Adobe server connection at this page https://helpx.adobe.com/it/x-productkb/p