Enterprise & Teams

Hello. After the update of the Adobe Creative Cloud storage, everyone who has an Creative Cloud account, has lost every folder and file in his online storage. When I check on the Adminconsole I still can see that those users have their storage, but when they check it online, everything is empty. We had more than 100GB online storage and now it is all gone.Can you help us as quickly as possible please?   

HelloIn our organization, we bought Adobe Acrobat Standard 2020 with the purchase of our Dell-laptops. We install Adobe Acrobat on the profile of our collegues when they receive a new laptop. Now a few colleagues have left the organization, so their profile has been deleted. If possible, the new laptop goes to a new colleague. But when we want to install Adobe Acrobat, we get the message that the prodcut code is already used for another Adobe-id. How can we re-use the product code?Thanks in advance

I work for a school district and we have an account with Adobe.  One of our end users was added to our account, she started going thru setting up her accound and gets to the verification code and she never received an email.  She checks her spam, trash, promotions, etc. folders, she has checked her blocked list and has nothing blocked.  I even ran this by our Systems Administration team and they don't block anything from Adobe.  Her email address is correct, but the verification code email never gets to her.  How can we receive a verification code?

I don't remebre the policy of Adobe I have purchased and installed in my computer . I would like to know if I will get charged annualy or if it was only one time payment?

Hello - We have multiple libraries shared to our company TEAM.  Although, all libraries shared with our team are unable to be edited. Can the Adobe Admin on our enterprise account can change permissions so that all members of the team can edit any library? If so, what are the steps.

Hi everyone,We are rolling out Adobe Creative Cloud Enterprise All Apps for K12 and we would like to know if people are using it... and if they are using it which apps are they using most. This is important to inform top-management of the usefulness of this budget expenditure but also put in place training plans etc...Any ideas if there is any form of data/metrics available in the console? Or any tools?Thanks!Alex

One of our enterprise account members had a library completely disappear. Just the one library, though. They have others still intact. The missing library is gone from the desktop apps, as well as on assets.adobe.com. It is not in the online trash either. I have a link to the library, but it just errors out "Asset not found". Can the library be recovered?  

there is refund when the app is not working in my pc. i purchased months ago for annually plan but it's not working in my pc . what should i do? and they charged me $119.97 if i continue to cancel it, i will get back/refund this $119.97 charged?

I want to cancel my Free Trial Subscription for Adobe Acrobat on my Adobe Enterprise account but I don't know how. I am worried I'll get charged on my card.

My organisation has a paid for licence for the Creative Cloud - not sure how many apps BUTI need to look at/view only some of the saved/stored content.We do not have an administrator for the app soFirst: how can I link my email address to it to allow me to log in?I guess there is a training video so a link to that might be useful?Many thanks in anticipation

Hello,I currently have a CC Library shared at the organization level but want to switch to 'members only' for control at the individual member level. Is there an easy way to do this? I don't see it! Many thanks,David

Hallo, gibt es die Möglichkeit die Monatsrechnungen automatisiert an die eigene Buchhaltung senden zu lassen (Mailadresse nicht im Adobekonto hinterlegt) Gruß + Danke vorab:-)

Hello everyone, I'm posting this here in Photoshop, because AUSST is not selectable anywhere, and we use Photoshop quite often. So, I hope this will reach the right team anyway. Now to the problem: We use AUSST (Adobe Update Server Setup Tool) to receive updates for the Adobe products. However, there are no filters to select only specific platforms (e.g. Windows or Mac). You can only select what product and what versions you want to receive (see here in documentations: https://helpx.adobe.com/enterprise/using/ausst-common-use-cases.html ).My suggestion is to implement these filters, so we don't need to double the amount of hard drive space in order to get the updates.

My laptop (Windows 11 Pro 22H2) was running Creative Cloud Desktop just fine, synching up the files on the cloud with a local copy.  About a month ago - my computer slowed down so much I couldn't use it.  The mouse would take a full minute to drag across the screen.   I went into the startup programs and turned most of them off....and my computer starting behaving normal again. Of course, my cloud files are no longer syncing.  If I manually start Adobe Creative Cloud - my computer drops to its knees and I can no longer really use it, but after 30 minutes to over an hour - the files will sync up.  I have to restart then, thus booting up without Creative Cloud runing, and I can work again. This is becoming more of a problem because our entire team syncs with the creative cloud.......and my files are not keeping up for obvious reasons.   I have tried uninstalling and re-installing the Creative Cloud Desktop App.   Any more sugges

'Manage Fonts' not working in desktop application and shows "permission may be required. You may need to request permission from your IT administrator to use Adobe Fonts" but I am able to access this button on the web version. Would you know how to resolve this issue?I am encountering the same issue for mac and pc both. Would it be any licensing issue?

I have the whole cloud through work but will only ever use the programs that I have already downloaded. I guess I didn't download enough for Papa Adobe to be satisfied but I don't want to have to mark it as spam (which it objectively is) Is there a way to disable this "feature"?

I am trying to force all users to use MFA within our buiness. I am following the instructions here: Authentication settings (adobe.com), but I do not have a link in the Privacy and Security page to Authentication settings. Is someone able to help me enable this please?

Die von mir verwaltetete Lizenz muss jährlich verlängert werden. Das erfolgt immer per Rechnung beim Händler. Die letzen Jahre musste ich nur die Rechnungsnummer in der Admin Console eingeben und die Lizenz war um ein Jahr verlängert.Diese Jahr gibt es keine Möglichkeit die Lizenz zu verlängern. Es wird nur angezeigt das das über den Fachhändler FirmaXY erfolgen soll. Hab aber einen anderen Händler genommen. Wie gesagt die Rechnung ist da, aber in der Admin Console wird immer noch als Ablaufdatum der 24.12.2022 angezeigt.Ein Banner unterhalb dem Menü zeigt interessanterweise "Vielen Dank für ihre Verlängerung ihrer Lizenzen ..." an.Wie bekomme ich die Lizenzverlängerung in die Admin Console, die Nutzer wollen schließlich weiterarbeiten?

Whenever I open the app it shows me this, and when I click sign in it just loads for about a second then shows me this exact screen again. Ive tried many things online and deleting and redownloading many times.

Hi,I searched for information about it and talked with the support but I didn't get a clear answer.We use VMware Horizon 7.13 + App Volumes 4.1 (Upgrading soon to latest versions)We've been asked if it's possible to deply Photoshop on the environment.Our network is isolated with no internet at all but we have an additional network with an internet connectivity that if needed I can send a file (like a license validation file) from the isolated network to the one with the internet and send to Adobe. Is it possible to implement in my case from what i've wrote above? Thank you.

Hi Team, Need help in resolving an issue .We are hosting our AEM server on AWS EC2 instance recently we have upgraded the service pack to SP12  it was working fine and suddenly it has thrown this error . We have tried restarting the server multiple times but still seeing the same issue. Kindly please help us on this issue.   Regards,Megha

Hello.Where I can change the information on my invoice. I want to have full company name with address. 

After installing Adobe Creative Cloud on my Windows 10 PC (I get Adobe products with my university account/email address) I can't use the app and therefore I can't install any Adobe apps. The app shows the image attached, and when I click Sign In, it doesn't take me anywhere but the same page. I've been trying to get this to work for ages.

One of our students has the wrong username when she was imported into the Adobe Admin console. When she logs in it just gives her an error. (Error says something like the error is on the Adobe side). Is there a way to delete the user completely and reimport her so her credentials are correct or edit the username? There is no option to edit the user details, (the three dots are missing).   

Our Adobe license has renewed and the annual fee per license has gone up quite a lot (41%). I've been on hold for over an hour waiting to talk to someone. Does anyone know a more efficient way to get in contact with customer support?