Enterprise & Teams

Hello all,   The issue I'm facing is that after my office renewed their subscription, all my libraries and files saved on Creative Cloud storage was lost. I have approached the chat support and they advised us to follow the steps here https://helpx.adobe.com/in/enterprise/using/asset-reclamation.html#sa_src=web-messaging However on following the steps, I was unable to retrieve my files. Please refer to the screenshot attached, it says 'Link expired'.    If anyone knows how to get back the files and library please help    {Mod Note: Moving from Creative Cloud Desktop to Enterprise and Teams board}

How can I delete my Adobe account, both Adobe ID and Business ID?Thanks in advance

How can I find out the Adobe purchase order number / date etc for my corporate Acrobat Pro license? Part of the reason to find these details is also to check on upgrade options to the latest version. Thanks..

Hi, I'm an admin on a team that migrated from Adobe IDs to Business IDs about a month ago. I expected that once the whole team was converted to Business IDs, we'd be able to create team libraries (as opposed to shared libraries), but the option doesn't seem to be available anywhere. I can't create a team library or migrate our current individual/shared libaries into team libraries. A team with Business IDs should be able to create team libraries, correct? Is there some kind of setting that needs to be enabled?

I have been given access to another company profle than my own. They have a subscription for Adobe Stock but when I log into Adobe Stock with that company profile I cannot download any images, i.e. there seems to be no subsrciption plan to which I have access. What should I/the admin at the other company do?  

I dont know the details but the email from which I am writing now used to have a different licence/plan (within the same organisation)I suddenly today got an information my plan has expired... I informed the company I work for - they said "that is strange, here now your email is assigned to our team account and you have all licences"Great 🙂 - but libraries are gone and I understand they probably were assigned that other licence/plan (?) I never had the chance to export them and my question is - is there any way to get them? Who to contact? Help

Hello, When i add an admin i should be able to say if it's an admin system, product, group or delivery but i ve only "system" available.Im connected as the main administrator (and the only one for now)       

Hello,I would like to check with you about any performance issue in adobe analytics tracking in Android app when Tag need to trigger on previous page when visitor visit back from current page. In adobe analytics tracking in Android app, currently we are using onCreate/onCreateView function to trackState for page tracking. Is my understanding is correct about page tracking in onCreate/onCreateView of previous page can't trigger the tag again in Android app when visitor visit back from current page? To trigger tag on previous page, do we need to write trackState in onResume function? If we write trackState in onResume function, is there any impact in Android app's performance? Any recommendation for how to implement this? Thank you.

I received an email stating I needed to update my billing information by 12/08/22 to avoid cancelation. I just updated it but my services are not working. Do I need to get another subscription? 

Hi, so, I just graduated from university. The student discount for the Creative Cloud runs of course with the mail adress I got from university. But that mail adress won't be valid anymore soon, and for some reason I also can't just switch it under account settings to my regular e-mail adress (that is not uni-related, I mean). What I am concerned about is, what happens if the account is connected to an invalid mail adress? I'm just worried  about my website (Portfolio).  I would also have to switch to another subscription since I can't afford the Creative Cloud with the full price.  So - what do I do? Will Adobe e.g. contact my secondary mail adress if my primary one does not work anymore? 

I've already installed and used premiere, and its listed under my installed apps in the creative cloud. but now that i'm trying to start a new project and need to open the app again, it literally won't open. i've clicked the open button but nothing happens. do i need to update the entire creative cloud? I'm worried that any updates won't be compatible with my mac. Help would be greatly appreciated, project is a school assignment due this week. 

I'm having an issue creating a plist to use for packaging a Macintosh Acrobat DC Pro installation.  We need to turn off the cloud and updating features for our enterprise. I've created the plist, but it doesn't seem to be taking effect on installation.

Ciao a tutti, ho per errore creato un abbonamento con una mail sbagliata e ho visto solo ora che comunque i soldi sono stati prelevati dal mio conto. Come faccio ad eliminare l'account se comunque non ho accesso a questo indirizzo?Grazie 

My college pays for us to access photoshop etc and when i log in within the building it will let me use the apps. However, when i go to log in on my laptop at home it shows me the apps within my plan and my saved creations but will not let me access them. I don't know whether to try downloading them on my iPad but i'm afraid it might charge me and I can't afford to pay £20+ to finish some homework. Is there anything I can do?

Hi all, I 'm trying to use Adobe Sign in our Sharepoint site but although I can install it on sharepoint it state there's a problem with my license. I was checking our education account and it says we are entitled to Adobe Sign. I was following this guide: https://helpx.adobe.com/sign/integrations/microsoft-sharepoint-installation-guide.htmlAs anyone had such a problem? Are Adobe Sign for Sharepoint out of my license? Thanks for all the help!

Hi there,  I'm hoping to get some direction to permanently cancel my subscription to Adobe. I'm a student and accessed Adobe's services through my institution. I cancelled my subscription in August and received a confirmation email of the last date of my membership. However, I am still being charged monthly.  I'm hoping to get a refund for the 5 months of overcharge since my account doesn't display a plan though I can't seem to find a helpline to access a support team. Hope to hear back with some advice :))

Hi, Adobe is not repsonding to my email, their phone in my location is inactive and the chat option does not even appear. They just keep sending me emails that the invoice payment did not work (which i want to contact them about). Is there any was I could receive any form of basic customer service from this company?

Is there a way to download the png of the file that is being viewed in the revision(beta) app through the link? 

I am trying to take the Adobe Premiere Pro certification exam through Certiport and it asks for a Group I.D. number. How do I find this number? I think someone in my district created one at some point. Thank you!

Hi, am I right, that this attached Mail not an Adobe-Mail? Looks like scam, spam, you name it. GreetingPaul

hello,I come to you because I did not manage to have a solution with the supportWe have implemented AUSST,our tests are done without antivirus, firewall or proxywe have an error 113 after 7% download,we don't see an error in the installation,can you help methank you in advance

I need to automate Adobe CC logouts for our machines and would like to do this using the command line. At our university we have public devices that students can use. Adobe CC applications are installed, but the students need to activate them using the Adobe CC menubar app. Since most users forget to logout of their Adobe account when they leave the machine, this causes all kinds of troubles. So I'd like to create an launch deamon for macOS that automatically logs out the connected Abobe CC users during shutdown or at boot time.

We set up a test machine, just to look at the uninstall options. We installed … I did try the uninstall option as to prepare uninstalling the upgraded adobe products in an ordered manner. And as I expected, I ran immediately in an error.   setup.exe --uninstall=1 --sapCode=PHSP --baseVersion=2015.5 --platform=win64 --deleteUserPreferences=false Exit error 135   My first problem is, that I cannot find the sapCodes for all the CC programs. Second, I made a guess on what the baseVersion should be. Platform also is derived from a win32 reference, found on the Adobe help system.   Question: Where do I find the sapCodes and the baseVersion of my software? What could be the issue with that exit error code 135 (unknown (sic) error)?   When trying again and stripping base version, I got error code 103.   As we say: Avis aux amateurs!

Hi all, I just got a new computer and have been redownloading the creative cloud. I've been using my universities email as my account, so I've been paying the student rate. It is downloaded on my old computer under the same account. When I went into my account on my new computer, it only gave me an option to "try" rather than download...So essentially it is putting me in a 7-day "free" trial and then going to make me re-purchase premiere...Does anyone know why it's not recognizing my purchases under my account on the new computer? Or how to fix this? 

Hello,  I have bought 6 licences for my company. From the admin console I can see that the licenses are correctly associated with the email address and I can see the Adobe Pro Id icon next to the user. Every time I try to access the login works but Adobe keep telling me that I can use trial version for a few days and then I need to buy a license. Could you please tell me how to fix the problem ?