Enterprise & Teams

Finally I want to migrate device licensed to multi-user licenses and now the option "migrate" does not appears like documentation : https://helpx.adobe.com/enterprise/kb/migrate-dl-to-sdl.htmlThis is what i see: 

We are paying monthly for a license for Create Cloud All Apps.  We're a non-profit organisation, and the person who was using the license has now left.  None of us who remain seem to be able to access the admin console to reassign the license (it says we don't have permission to log in to the console), and the previous user account appears to have been deleted now.  How do we get access back to the license please? 

My corporate creative cloud license got expired. What happened to my files? I bought new license now. Can I access my old files after I get new license? 

A user in my company got married and changed last names. While logging them in to make the change, we inadvertenly created a personal account under the email with the new last name. We deleted this account, but are now unable to change the email address for this user to the new address, because it shows that this email is already taken.  The delete occured on 8/30, and it is now 9/6 (~3 business days). Is there a waiting period before the address is released from the deletion so we can add it to the company account? Any help would be appreciated. 

How do I change my logonname, that is used when I make comments i documents?

Hi,I don't know where to start because this is extremely frustrating and messy.On August 29 while logged in on my company Team account (which has Acrobat kit only) I thought I could use my personal debit card to add Illustrator to my suite. Payment went fine and I got a confirmation order. However, I can't access or use Illustrator. It seems it has ended up on this obscure second Adobe ID (the one I'm posting from) that's somehow attached to my Team account, but I can't really log in to it, only randomly sometimes on web, not on creative cloud app or phone, mostly when I sign in I end up on my company Team account ID. I have already lost two months of the subscription. I have no idea what's going on but I want to know how it can be fixed. At this point I'd prefer to move my Illustrator subscription to a whole new Personal account/Adobe ID because it's my own private personal debit card paying for it...Kind regards

I am trying to install InDesign 2023 on Windows server 2016 but it is giving error code 21. Earlier versions 2022 and below work ok. Do you have any solution?

Hi all   We have recently purchase an adobe pro license but when he login usin his email account it show nothing was assigned to him, But within the admin consoles it shows him as an adobe pro user. Any thing i can do. Only thing i notice is his account seems to be link via apple id, 

Hello, My school's third party company for purchasing licenses for my high school tells me I cannot buy a bundled package for PhotoShop and Lightroom. They say schools are not allowed to purchase bundles and I must purchase each license individually. My school is small and I want to get 9 licenses and it is much more expensive than the bundled price. Are schools allowed to purchase the PhotoShop and Lightroom bundle?

Hi! I see that on the Adobe website it says that nonprofits can get a plan for free for 1 year that is renewable. Does renewable mean that they are expected to pay for the plan going forward after year 1? Or is it renewable in the sense that it stays free but just has to be 'renewed.'   [moderator added Adobe Express to the subject for clarity.]

Hi, I got a problem with my invoice. There are wrong adress information. How we can change it? 

Hi.As per the subject, I want to migrate our users from an annual subscription to our VIP account, is this possible without the need to delete accounts and re-create them?I will be deleting the subscription account once all users have migrated.Thanks.

When trying to organize pages I get the message: Security level is set to high. Please help! 

Hello. I have multiple nested folders that are shared with many different collaborators. I have one person that needs access to all of the folders. The Cloud won't let me share the main folder because it says that nested sharing is not suppported. Does that mean that I have to search within the hundreds of folders I have shared with over 15 people and remove all of their access in order to share all folders with one other person? That doesn't make sense to me. There must be another way. Please help because I'm out of the office on vacation next week and need my replacement to have access to all of my files. Thank you!

How do you elegantly manage files with Creative Cloud Sync files + Cloud Documents? I can't imagine people are keeping client folders in two different places.  Also, does anyone know, exactly, how versioning works with Cloud Sync Files?I get the basics. I know how to do it. But is the only way to do versioning with Cloud Sync is to upload it via the Creative Cloud Web app?I'm really looking for someone who uses Creative Cloud storage and Cloud Documents for a total team solution. Right now I'm using Lucid Link instead of Creative Cloud storage and I'm trying to downsize.I'm a little frustrated at how complicated it is to find a video on how to work with all of the different solutions. Tech support on this question has been rough.

I know, I know. "Check your internet" and "check your firewall" or "reset internet explorer." thats not the problem because I can download other creative cloud apps mjust fine. But photoshop specifically wont install, and continues to give me error code 113. Please actually help me somone

I recently joined a new company and the library they shared with me is not showing up. I received the email inviting me, clicked the "start collaborating" button and clicked on the notification to accept in the creative cloud app but no library is appearing anywhere. When my team members look at the list of members on the library it says my invitation is pending but I don't see anywhere else to accept it. Any ideas?

Today I received an email offering reactivation of the Acrobat account I canceled. I decided to reactivate it. The link took me to a page with a section labeled "Restart your Adobe Acrobat Pro" and a blue button labeled "Restart Plan." When I click it, I see an error message flash by too fast to read, then an endless loading circle. How can I restart my plan?

Hello, we have an annual license for the Adobe package that we purchased this month, but when trying to enter any application, the message appears:   Unable to obtain a license.It is possible that you have reached the maximum number of licenses. Contact your system administrator.   We have already gone to the console to reactivate the license and the problem still persists. Has anyone had this problem?How did they manage to solve it?   Grateful,   ilano

Hallo Everyone,i have an Issue with my Creative Cloud.I have a Business account and i want to share with my team files , but it does not work.I already called the Adobe Center and i already have been on this link https://helpx.adobe.com/de/creative-cloud/help/collaboration.html.So i know how to share but from business to personal or from business to team it does  not work.Can you help me please? 

Hi I'm a student and I went through the process to redeem Substance, I got my redemption code and redeemed it, but when I go to download it still says request access and I don't know how to fix this. I also got an email saying I now have an additional student substance plan but when I go to my account it doesn't show up in the plans tab

Is it possible to set up payment for an enterprise account through Bill.com ?Is this something anyone has done in the past? What contact at Adobe would you use to start this process

I don't subscribe anymore.

how are you? I can't cancel my automatic card payment. Please cancel the automatic payment. When I try to do it myself, it says that I have not subscribed to a paid payment, but the card company says that automatic payment is approved. Please cancel.

Bonjour,  Quelqu'un aurait-il le mail ou le téléphone de l'assistance téléphonique d'Adobe concernant les problèmes de facturation ? Le support technique est introuvable.  Merci