Enterprise & Teams

I am encountering a problem where everytime i go to open the creative cloud app it says you have been signed out, please sign in again and whenever i click sign in again it just refreshes the page and still says that i have been signed out. The nature of this problem stems from me being signed into adobe through my high school account which has recently been deleted since i graduated and i am trying to sign in with a personal account. Anyone got any ideas of how i can fix this and or am i going to have to contact my highschool to fix this issue. I have already tried uninstalling the creative cloud and reinstalling and it just keeps returning to this same "you have been signed out page". 

UK based but cannot find any way of contacting support - none of the suggested routes work as I cannot navigate to chat or phone (there is what looks like a US phone number but it says 'not available'). I need to reduce no. of licences and I am now in my renewal window however, even if I follow all instructions online, managing the no. of licences is not available to me as I do not have the option 'View Details'.  Thanks

Hello,I am trying to securely store the AWS_ACCESS_KEY_ID and AWS_SECRET_ACCESS_KEY in order to upload some report html files to a s3 bucket as a postbuild action after executing the UI tests (Custom UI Testing pipeline step). I have added them as secrets at the environment level as per the official documentation: https://experienceleague.adobe.com/docs/experience-manager-cloud-service/content/implementing/using-cloud-manager/environment-variables.html?lang=en .However, when reaching that phase of uploading the files to the s3 bucket, I get "Unable to locate credentials" error.Hardcoding the keys as env vars in the dockerfile of the ui.tests, is working fine but I need to securely store the keys in our framework.Any help is appreciated. Thanks in advance!  

Hi there, I am having a problem with installation apps from Adobe Creative Cloud (all apps). Our company bought 6 licenses. First five work without problems. But the sixth one is the issue. We can not download Illustrator and Photoshop from the account (of the 6th license). We can buy the product or try it but we can not download it for the license that we already bought. Have PC with Windows 10. Is there any possibility to resend those first email again? First time the activating email was opened on the wrong PC. It may be the problem. But the apps were not installed on that PC. What should we do, please?

שלום כיצד אני יכולה להוסיף משתמשים נוספים כלומר מעל ל2 משתמשים  

Does anyone know what does this mean and how do I fix it? Exit Code: 146 -------------------------------------- Summary -------------------------------------- - 2 fatal error(s), 1 error(s), 3 warnings(s) FATAL: Error (Code = 146) executing in command 'MoveFileCommand' for package: 'AdobeCameraRaw8.0All', version:14.5.0.34 FATAL: Error occurred in install of package (Name: AdobeCameraRaw8.0All Version: 14.5.0.34). Error code: '146' ERROR: Inside LaunchProcess. Process does not exists at: /Library/Application Support/Adobe/Keyfiles/AfterEffects/22/CustomHooks/dvaPlistGen2016 WARN: Unable to run program "/Library/Application Support/Adobe/Keyfiles/AfterEffects/22/CustomHooks/dvaPlistGen2016" WARN: Warning (Code = 183) executing command RunProgramCommand WARN: Unable to move file at "/System/Volumes/Data/.adobeTemp/9A1636D7-5E9F-4404-B4ED-1E6C7C3E4D3D/2/AdobeCommon/Camera Raw.plugin/Contents/Resources/videos/dehaze.mp4" to "/Library/Application Support/Adobe/Plug-Ins/CC/File Forma

Buenos dias equipo Adobe.Mi nombre es Lloyd William Smith y soy un estudiante universitario.El motivo de este mensaje es que inicié una cuenta Adobe como un estudiante este mes de junio que se ha pagado por tres meses. Y puse como mi empresa Chapman UniversityLa cual es la universidad que estoy atendiendo actualmente.Este semestre escolar la Universidad nos ha dado a cada estudiante una cuenta Adobe de empresa la cual es pagada por las clases que tomamos.Al oír esto quiero cancelar mi cuenta de Adobe de estudiante ya que la Universidad me proporciona una cuenta ya.Pero al cancelar la cuenta me exigen pagar un cargo de cancelación de $90Aunque en mi situación yo no estaré parando de usar sus aplicaciónes.Podrían arreglar mi cuenta para que no realice este cargo ya que solo quiero cambiar de un plan a otro estoy usando el mismo correo en abas cuentas.Confio en su honestidad y esperó que puedan solucionar mi problema.

Our company already has an admin panel.I learned this later.How can I transfer my license from my current account to my company's account?

Hi,We need set the electronic invoice to receveid the invoice automatically in our italian billing account.How we can set our PEC address or SdI code? Thanks.

Whenever I get invited to cc library, I never get access to it in the adobe applications. It shows in the browser thought. But I can't access it in the applications. For an odd reason and after couple of days, one of the libraries showed in the application but the other one won't.  I get these two error messages 

How to change UI language in PS 2022 to french from a french FRL isolated package when you have only English available ?iMac20,1 macOS 12.5.1 (21G83)Package details:PHSP (23.5)AME (22.5)ILST (26.4.1)AEFT (22.5)APRO (22.0)Package Type: FRL Isolated PackagePlatform: MAC64Locale: fr_FRUse OS Locale: Enabled   

Hi and thanks for any help. I am a teahcer and was added as an admin to a user group that should have access to student accounts which has all the prorams. Most of the students login and it works, but many login and it still says trial. I've logged them out. I deleted cookies. I've restarted computers. I removed and readded them in the Adobe Admin account. I don't know what to do. Thanks

where should i enroll with my vip number and customer name

Hola,  Deseo cancelar mi plan porque no estoy usando el programa, llamé en abril de 2022 y me dijeron que no había manera de cancelarlo porque era un plan anual y que llamara en septiembre para cancelarlo, he intentado ponerme en contacto y el número de servicio no funciona y el chat siempre está cerrado, necesito una solución porque no quiero pagar otro año más de un programa que no estoy usando. Gracias!

Hi This qn  has been asked several times and adobe is clearly ignoring the same. Is there any option to check the usage statistics of a creative cloud app? I would really like to see if my employees are actually using the product that we bought for them.

Admins out there, how do you delegate ownership of important assets/libraries in your organization? I realize that with the new Admin storage features, it is easy to re-delegate access to assets from deactivated user accounts, etc. I know how to do that. The main issue we're having is with a user not wanting to be the owner of certain assets/libraries. She would like IT to create an IT-controlled account that the assets are assigned to and have us delegate access from there. What is your practice? I wonder, in most organizations, do they create a separate account to manage important libraries/assets or are they usually assigned directly to a user?

A recent change to our Adobe logins has caused so many issues with Libraries.Adobe for Enterprise - when now logging in, you get asked to choose a profile, company profile or personal profile. For some reason Adobe have added a new profile to all our accounts, however all of our existing Collab Libraries are connected to our personal profile. Having looked through all the online help, Adobe say to export the library from personal and import into company profile. The MAJOR issue with this is then the 'Shared' library is no longer 'Shared' and you will not receive any updates any of your team make to the library. WELL DONE ADOBE!! The only way forward I can see is to get all my teams to remove themselves from the Libraries (for which we have approx 50 - All individual client based) for myself to re-invite them, making sure they are on the company profile when accepting the invite. We also have Libraries that one of our Client's external agency has invited us to, for which we ar

Hey everyone, I am currently still enrolled in the student program for Adobe CC, but my enrollment at university ends today/tomorrow. I tried to migrate my assets as described in https://helpx.adobe.com/enterprise/using/migrate-student-assets.html, but when I go to https://graduation.adobe.com/ and type in my university's mail address (the one my student account runs on), then I get the error message: (roughly translated from German) "Personal accounts are not being supported, use a company's or university's account instead to use this service." ...which is what I am already doing. Can anyone help me?

Hi, my company bought 3 adobe license, is there any central portal I can see those three accounts? I want to reasssign it to the others.thanksPeter

Hallo, ich muss eine Rechnung geändert haben. Da wir in Deutschland sitzen, brauche ich eine wo die Mwst. extra mit ausgewiesen ist.Ich finde aber keinen Ansprechpartner: Das ist eine Servicewüßte hier sorry. Bloß nicht mit dem Kunden sprechen. Das ist einfach zum kotzen.  

Hello, I am Being charged even without any plans, subscriptions or card details entered. There is nothing left me for to cancel so I think someone is using my card. I asked my card provider to dispute the transactions but they require me to contract adobe first. Please help asap as I am loosing money!!!   please investigate Transaction no #409307217 of 30.34 GBP taken from my Wise account on Tuesday 30th August 2022, 20:49.   I absolutely did not authorize this. my email: [Personal information removed by moderator]

I purchased CC all apps today but in my account it's still showing "Try or Buy" against apps. It is also only showingthe old renewal amount for only Adobe Acrobat.

Gentlemen,In 2018, We purchased 20 lifetime Licenses of Adobe Acrobat Pro Version 2017. We upgraded our Desktop computers by new.My concern is whether I could directly use the licenses on the new POCs or if there is any needed process.

Hello, I recently got a Macbook Pro 64gb with the M1 Max chip specifically for video and image editing. I transferred the data from my old mac to the new one using Migration Asssitant. I attempted to install my Adobe apps through the creative cloud app and only a handfull of apps are available to download when I have access to the entire suite through my student enterprise account. When I attempt to download the apps through the web link, it brings up the CC app but doesn't install the app at all. I can't contact Adobe support directly because it's an enterprise account and my school administrator doesn't know what's wrong. I uninstalled and reinstalled using the CC uninstaller and the Cloud Cleaner multiple times along with restarting my system.The only amount of progress that I've made is creating a seperate admin account and downloading the photoshop app through there, which in turn downloaded the cloud app. This did download photoshop and also gave me access to al my other app

Hi All,I have two questions,1. While trying to assign Permission in the Admin console of Target, I am getting following error,We're sorry.Something went wrong. We're working on the problem. Please try again later. 2. While accessinbg Target I am not seeing Automated Perssonalization and Recommendation option in Create Activity. Please help in resolving these two issues. Regards,Amit