Enterprise & Teams

School Administrators can now connect their Adobe Admin Console to Clever or Classlink to make top-down deployment easier. With just a few clicks, administrators can sync user account creation and product licensing. Integrating with Clever or Classlink also enables Adobe role ingestion to accurately tag accounts as teacher or student roles.  After initiating a sync, student accounts will be created, and Adobe Express licenses will be entitled based on the rostering setting in District Portals.   Learn more about how you can configure roster sync.    

This issue has been happening to me for awhile now I am running on Windows 10 It is a school account I have tried every solution I could find to know avail. Please if you know any possible fixes, it would be much appreciated.

Hello, this is probably a silly question, but is it possible to pre-install Photoshop onto the classroom computers for my students? Or would I need to walk them through logging in and downloading the program individually?  If so, then were a student to switch computers for whatever reason, would they have to go through the process of redownloading each time?  Thanks for your help! I'm new the cloud format and am just trying to figure it out. 

Could I share the content created in AEM DAM with Adobe Asset Essentails ?I wanted to use content created in AEM DAM with AJO via Adobe Asset Essentials.

Mir geht es gerade ähnlich, versuche seit dem 8. August unsere Lizenz zu verlängern. Ich wüsste auch mal gern, warum das so kompliziert ist und man gerade zu darum betteln muss, etwas kaufen zu dürfen. Nicht gerade kundenfreundlich! Abgesehen davon, wer wohl die Zeit bezahlt, die ich dafür benötige oder wenn demnächst der Betrieb nicht mehr arbeiten kann. Ich hoffe, Du konntest dein Problem lösen - ich bleibe weiterhin am Ball 😉

Hallo,wenn ich ein Cloud Abo for Teams habe, 2 Abonnenten im Büro, jeder hat noch seinen Homeoffice PC sowie einen Laptop  für Präsentationen - kann ich die Software da jeweils auch auf diesen  Geräten installieren und ohne dass ich einen Lizenzverstoß begehe? Alos nur jeweils für diesen User?mfg

My AUSST stops downloading at 175 files. I let it sit for 3 days and it never progressed or stopped. Your documentation states that AUSST log files are in Windows/Temp but there are no AUSST log files there. There are AdobeARM and AdobeGC logs in there but no AdobeUpdateServerSetupTool.log

I need to see how many users are actively using the subscription Adobe Acrobat so that I an effectively manage the licenses.  There is no reporting capability, or at least none that I can find.  When will we have access to these reporting capabilities?  

Hello!By mistake I bought Illustrator through Business plan. I added my email to be an authorized account to download Illustrator. What's happening is: I don't know where I can update Illustrator. When I open it on my computer it always displays the "expiration message".Can anyone help me, please? Thank you.

Hello team, We have an issue with Adobe products and kindly would like for your help!The main part our company’s team is located in Ukraine, but due to the war, it could happen that some of company specialists have to work remotely from Poland. Therefore, we badly need to clarify information if there are any country restrictions for Adobe products in use? Are those specialists allowed to use licenses in Poland, which were purchased locally in Ukraine through VIP program?Also, our company has branches in Poland, Bulgaria, Brazil... Should we purchase licenses separately in each country or in one of these countries?We find answers by ourselves, but information looks somewhat doubtful and questionable, that is why we decided to address you for advice. Here are the quotes from site:VIP Program guide: «VIP Members must purchase for the country where their team members reside».FAQ «Use of licenses outside of the identified deployment region is acceptable in the case of occasional travel

My school offers the adobe-programs on the school-owned computers. To be able to use those you do however need to log into you adobe-account evertyime you open any adobe program on these computers, although you simply need a log-in an can access the adobe programs even without having a subscription of your own. I would like to buy the adobe-package to be able to use the programs on my personal computer, which I then would be using the same adobe-account for as on the school computers. Would buying the package with my already existing adobe-account, meaning using the same log-in for the school computers as for my own, cause a problem? Is the fact that I currently for free can log in on with my adobe-account and use the programs on the school-owned computer something that could be disturbed by me buying my own subsciption with the same log-in? I also have some images saved on the Creative Cloud that I wouldn't want to be lost. I would also like to be able to use the adobe-package on my o

Hi,I have not received the invoices by email for a few months and I cannot find anything in the options to reactivate this setting. How can I solve this problem?

Gibt es eine Möglichkeit die Produkte Adobe Indesign oder Photoshop als Produkte außerhalb der Creative Cloud zu erwerben? Unser Problem ist, das immer zuerst die Creative Cloud auf den Clients installiert werden muss, damit der jeweilige Nutzer sein lizenziertes Programm (Indesign oder Photoshop) installieren kann. Zur Installation der  Creative Cloud benötigt der Nutzer des Clients bei uns Administratorrechte, die er nicht hat. Wir würden die Programme Indesign oder Photoshop lieber per SCCM paketieren und so auf die entsprechenden Clients verteilen.

I had canceled a Photoshop plan on my enterprise account in April, because I got myself All Creative Cloud Apps subscription on my personal account. I have still been charged up until now for my Photoshop plan which I have received a confirmation e-mail for when I cancelled it. Now it says that I have a Photoshop plan, but there’s no way to cancel it. I have tried the chat bot and I called the help line.I could barely hear the person on the other side of the line, I could hear my voice echoing back to myself louder then theirs, not mentioning the constant background noise. I tried to spell out my e-mail 3 times but they kept telling me I am not in the system and don’t have a plan. I was on another line earlier, with a very helpful person who told me that they found my account and can see that I have an enterprise plan and they will redirect me to the relevant line to handle this with all of the info. But alas..I am very frustrated. I have cancelled a plan I am still paying for. It was

The documentation for the user management api details adding an AdobeID, and creating EnterpriseID or FederatedID.  All my user accounts are of the identity type: BusinessID when viewed in the web console, but userType: adobeID when returned from the get user UMAPI endpoint.  When creating a new user via the UMAPI - am I supposed to add an AdobeID, create an EnterpriseID, or is there an undocumented endpoint for creating a BusinessID user account?  I've tried creating a test user with the "do" action of "createBusinessID", but recieved a 400 bad request.  The UMAPI seems to be neglected what with the deprecated endpoints with no replacements, the notification stating that an update will be provided by end of 2017, and the Github samples dating to 2017/18 (assuming when the UMAPI was created).

When I log into my Adobe Developer Account Console, it lists me as a "User" (not as "Administrator") and does not provide a place to Add/Manage Users to the account. It should be listed under "Quick Links", but it is not listed there or at all anywhere in the account. Please help.   Tom King<personal info removed-kglad>

Hello,I am new as ADOBE resseller and I have invited the wrong customer (that have already accepted the invitation) so I would like to delete the wrong account .How can I do? Thank you.

I want to add a new user in Admin Console, but not possible anymore. I always get this Error Message:  

Hi all, I have just got 17 Adobe licenses but when I assign them to some users sometimes they aren't getting the license once they have signed into adobe and installed the Adobe Reader DC software, for some users it works straight away and the Upgrade box appears as soon as they sign in for others it takes a restart and I have had a few users that it has not shown at all for. The steps I take when installing- -License users in Adobe Admin Portal-They receive setup email and sign in with Adobe ID they just created-Install creative cloud/Adobe Reader DC-Sign into Adobe Reader DC (some users get the upgrade box others don't as stated before) Anyone able to shed some light on this such as why, how to fix and how I can gaurauntee everytime they sign in I can get the upgrade to work relatively easily. Thanks,Wudwo

I have a personal Creative Cloud account on my personal laptop. I paid for a separate Creative Cloud account for a temporary worker to edit files in Adobe InDesign on their own laptop. They are no longer employed, and I need to access/download the files they created. I have the sign-in, but I can't access their InDesign account on my laptop because it will only recognize my account. How do I get access to their files?

We have ended up with 2 different email addresses linked to Adobe IDs - 1 for apps and then another for our stock access. I need to combine these 2 accounts as they are for one business (and get rid of the old email address and just use the correct company one) but cannot find a way to actually contact support for help. Have found this exact topic in the help section and it says to 'contact us' but going round in circles online through the links listed and not finding an actual contact phone number etc - can anyone help please?

Hi, The option to manage or change my payment doesn't exist. Please assist.   

Hello,I cannot seem to find the answer to this question. I now receive free access to Adobe CC via my university. However, I cannot figure out how to merge my personal (on a student/teacher plan) and enterprise account. Thank you!-Brandi

I received an email this morning from Adobe indicating that our enterprise account had been closed even though we took no action to close it.  Any ideas?

I am having CONSTANT permissions problems that are seriously undermining my workflow with Adobe CC. I use InDesign, Photoshop and Illustrator and all are affected. There is something very wrong happening with Adobe CC and Mac permissions when you are using the program on multiple users on the same machine. Perhaps the problem could be solved by installing into each user folder instead of system wide, but that doesn't seem like a sacrifice users should have to make. I get Error Code 16 and a more fatal error of "Unable to launch Adobe InDesign as you may not have sufficient permissions to access the preferences folders. Try deleting the preferences folders and then restart Adobe InDesign." I have changed permissions in Application Support a million times. Sometimes it fixes the problem, but then it comes back. It is a constant and annoying dance. This most recent error I have deleted preferences, uninstalled/reinstalled, etc etc and it won't fix.Adobe, this is a serious problem. Please