Enterprise & Teams

We are seeing 2 different Device Activation Limit messages using the same version of Acrobat DC on different computers.  Our team is responsible for packaging and deploying products to computers world-wide and we are using federated logins for a single sign-on experience.   What we are experincing in our tests is some of our test users get the older Activation Limit message as seen here:  https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.htmlAnd on a different computer, the same user sees the newer activation limit message where you can log out of the device and continue.  https://helpx.adobe.com/download-install/using/device-activation-limit.html Does anyone know what is driving that message format?  The second message is what we are expecting so seeing the legacy message is troubling when attempting to standardize a global roll-out. Thoughts?

I have purchased Acrobat Pro and want to use the Print Production module but cant activate it. It wants me to buy another licence. I really only need Acrobat Standard plus this module. Where to from here??   Geoff Aitken NewTopo Mapping **Sensitive Information removed**

Without opening the application on each device, how are administrators supposed to determine the difference between Reader and Pro versions now that everything reads "Adobe Acrobat DC?" This is a nightmare in SCCM and is only compounded by the rollout of 64bit versions.

I log into my work computer this morning to discover that I can't access any of my applications or save cloud documents.  My billing is up to date.  Apparently this is due to to the Business/Personal profile addition made a while ago.  Adobe didn't provide any tools to move documents between profiles, and the messaging about any sort of expiration was extremely cryptic and unhelpful.    Now, as a result, I am busy un-screwing up my work environment because Adobe's rollout of this unwanted feature was incredibly poorly-considered.   In theory, it's a good idea.  I use my work account for personal projects, but the rollout and implementation was terrible.

I have a question about the Adobe license, So my sister enters a campus which is financed by the adobe application by her campus, She uses an adobe education version and using laptop device while I use a desktop, can I use my sister's account?, even for commercial purposes?

Hello, i'm trying to install a creative cloud package in a new windows computer. After 3-4 mins the installation process stops (installation failed) but i don't know whythe computer is new and meet all the minimum system requirements:Windows 10 Home x64 version 1809Intel i7-8550U @1.8GHz16GB RAMAMD Radeon 530 1GB Installation Package includes:Acrobat DC (20.0)After Effects (17.5)Audition (13.0.11)Bridge (11.0)Dimension (3.4)Illustrator (25.0)InDesign (16.0)Lightroom Classic (10.0)Media Encoder (14.5)Photoshop (22.0)Premiere Pro (14.5) This is le LOG file: 11/12/20 09:26:35:038 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12796 | Build Version - 1.15.0.15711/12/20 09:26:35:038 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12796 | Logging Level verbosity Set to 411/12/20 09:26:35:088 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 12796 | Successfully fetched the optionXML content from MSI database ...11/12/20 09:26:35:139 | [INFO] | | ASU | MSIInvoker | MSIIn

I have updated my Creative Cloud Desktop Application Version 5.5. However, when I opened up the Creative Cloud Desktop Application, it still prompts me to update it again. I have updated it more than 2 times and it still prompts me to update again.Has anyone encountered this issue before?

I would like to submit the following Feature Requests with respect to the Adobe Admin Console but I am unaware where to create it.FTR Adobe support guided me to Feature Request/Bug Report Form and wished me luck and so I submitted a request akin to #2 below, but I did so under the Creative Cloud selection and I am pretty sure that wasn't entirely correct. Given that I'm going to put this discussion out to the forum in hopes that somebody can direct me in the best direction.As an Adobe Admin Console administrator I would like to be able to see when the last time one of my team members successfully logged into their Adobe account. If you can also show me how long their last session was that would be helpful too.As an Adobe Admin Console administrator I would like to be able to create usage reports on each of my team members so that I can view their usage of each application they have access to by way of the product license they have been granted. I want to be able to do this for one (1)

Anybody heard anything from Adobe about their intentions to extend their WinGet application packages?https://docs.microsoft.com/en-us/windows/package-manager/winget/ With the user licensing and authentication system, seems like they could distribute all their extensive major applications with winget packages. Would vastly simplify my package building process getting Adobe apps distributed through Intune.

I made the mistake? of inquiring about Adobe Workfront for my organization and somehow got "complimentary" access to CC for 60 days. The problem is I already have an Adobe account through my employer. The account associated with my work email is now labeled "personal" and my team members have all lost access to our shared asset library (which I own). There is no way that I can see to revert back to my work account. Help!

Wo kann ich meine Rechnungsanschrift und UID-Nummer ändern?

cant download my apps even though my plan says i have Creative apps, in the Creative Cloud app just gives me the option to buy or  get a trial

As your organizations are being upgraded to use Business IDs and Adobe storage for business, there are a few recurring questions that we’re being asked. Watch this video to learn about Business IDs, enterprise storage, and Adobe profiles.   I’m compiling a list of those questions and answers help you get started and provide some basic troubleshooting assistance. My users chose to migrate their apps to their Personal Profile. Can I retrigger the migration to allow them to choose their Business Profile? My users inadvertantly chose to migrate their assets to their Personal Profile. Can I give them the option, to choose a Business Profile? Yes.You can reinitiate asset migration to move users' assets to a business profile using the steps described in this article. Why are my apps reverting to trial or asking me to buy? As we upgrade your accounts and organizations to use Business IDs and Adobe storage for business plans provided by your business or school are accessible using yo

When I start the desktop app creative cloud, it always appears an error message (see image below). Then when I want to click Anmelden (Log in), it loads quickly and then the same window opens again. I can click so many time how I want on the button to log in and nothing happens.When I want to uninstall the desktop app I can't because I have some othe adobe applications on my Mac. And those I can't uninstall because I need to do this on my desktop app (which I can't get into because the same screen always appears (as explained above)). Can someone help me please. I need Adobe for my work!

Hi, I've created an installer package that was installed on several machines, including a few very old Mac Pros.  On most of them, CC and Acrobat installed normally, but Premiere, After Effects, etc. show up in the applications folder and are runnable, but do not appear in the CC apps list (almost nothing actually shows up on the list, in fact).  Except for one machine... On this machine (2013 Mac Pro), like the others, the installed apps are runnable and appear in the Applications folder, but they are not connected in the CC app.  HOWEVER, in the CC app's list of applications, it does show all of the Adobe Apps available in our plan.  I was able to uninstall everything but Creative Cloud and then reinstall those apps via Creative Cloud and now, on this computer, they are successfully running the way I would expect. I know that these machines do not come anywhere close to meeting the stated minimum requirements of a 6th gen Intel CPU and that's likely

Hi,  Where can i download my invoices? I dont seem to find it in the Adobe Admin console.. Thank you 🙂 

hi please help me. Can 1 business adobe creative cloud account be used simultaneously on different laptops? For example, my team and I are simultaneously opening Adobe Premiere Pro on different laptops with 1 account?

Is there a method of converting our Creative Cloud subscriptions from 'per-user' subscriptions to 'shared-device' subscriptions? Or are we obliged to simply purchase new shared device licenses?

My company has 3 individuals with subscriptions. We do not pay the extra cost for the teams subscription because we do not see the value. If the pricing were the same, we would use it. I recently received this email from someone claiming to be from Adobe. “I’m part of the Adobe Document Cloud team — my job is to help customers effectively manage their memberships. While reviewing your Adobe Subscription we have noticed your organization has multiple contracts, which means you aren’t getting the benefit of the business features that come with the Teams plans.” He is offering special discounts if I call to discuss. His English grammar is suspect. Is this a legitimate communication from Adobe? Is it possible to migrate to teams half way through a subscription period? Can Adobe offer Teams for the same price as Individual licenses?

Hi, we run company, who develop and instal unique server - client solution for schools. We do have 2 versions of our solution, one is running on AMD EPYC cpus, with win server 2022 OS bare-metal solution. Based on the power of server, we can connect up to 30 students to the one server. which saves a lot of energy, costs, enviroments etc... anyway, we do have also version PRO, which is running on Intel Xeon or AMD EPYC CPU, but this one has hypervisor, we use Cytrix  for virtualisation for better managemnt of performance per student. My question is: is it possible install and run  Adobe Creative Cloud on OS Win server 20xx wheather bare-metal solution or on Virtual Machine?  I have seen some posts where was indictaed there is a problem with Win Server OS or with VM. Is this problem solved, or is it still remains. We used to install some older versions of PS and it was working correctly. Reason for my questions is taht we start to receive requests from

Hi all,I purchased an Adobe Stock team subscription, but I have 'reached the limit'  for available users, but the advertising said "Unlimited users — share a subscription with your entire team to access standard assets"Any reason why I can't add my team to this?  TIA. 

For a year now have been trying to find where to cancel, but the option is just not there. Why I want to cancel?  Everytime I want to use an Adobe application, it makes my computer completely give up.  I am able to run audio recording software and final cut pro, but anything Adobe has barely functioned, and causes everything else to stop. I have wanted to communicate this for over a year, but every place where it says contact support, it sends me a message, you must contact your administrator. Who the heck is that? Stop giving me the run around, Adobe!  Let me actually talk to you!

We have understood, that Adobe has changed the way company subscriptions are handled.So we users must move from our personal account to the new company account.When doing so, we loose all our personal application settings and libraries – this is a really serious issue for us!How do we move all our personal application settings and libraries from personal account to company account ??? Is this something that should be done via the administrator console ?  Thanks in advance

I got a USB from my teacher today to install a package containing Premiere Pro and After Effects. I plugged it in and I'm getting the same failure message. It's not getting me an error code and I don't know how to do it.  

Hello, Looking for a way to allow our students (Non Admins) to update the Creative Cloud Desktop App.  Currently when they try to update, it fails at 2%.