Enterprise & Teams

Keep having this happen when installing a package created with the Admin Console. The install COMPLETES SUCCESSFULLY and everything is installed but then it uninstalls itself because it thinks it failed. Below is the relevant section of the PDApp log showing it receiving a windows code 3010 (success but reboot required to complete) and then immediately uninstalling everything. This is happening on brand new installs of Windows 10 (20H2) and other applications install without issue (exe and msi). The full PDApp log is attatched. 04/12/22 15:34:44:899 | [INFO] | | ASU | DeploymentManager | | | | 2680 | Waiting for the async thread to get the task completed 04/12/22 15:34:44:899 | [INFO] | | ASU | DeploymentManager | | | | 1680 | Async thread is completed. Now exiting from function. 04/12/22 15:34:45:047 | [INFO] | | ASU | DeploymentManager | DeploymentManager | | | 2680 | Analytics sent to ingest successfully 04/12/22 15:34:45:050 | [INFO] | | ASU | DeploymentManage

I'm a little frustrated here and could really use some complete, competent guidance.Adobe claims the overwhelming majoriity of their applications are M1 / Apple Silicon-native. This, to anyone with reading comprehension skills, reads as the entire experience can be completed on an M1 Mac. After research, it seems that actually is not the case, since the recommended installation method - the global CC App - does not actually run on Apple Silicon. In an attempt to be clever, I requested an offline package via online chat support, but even that - somehow - still requires Rosetta. I am at a loss as to how a simple installer script has failed this for over a year of Adobe products being "native". I ask someone on the Adobe team to please provide complete technical instructions on how to execute whatever is necessary to get Illustrator (as a direct example) fully and properly installed without the use of the broken installer.[Note that Rosetta is NOT an adequate workaround, steppin

Hola, estoy tratando de recuperar licencias de de dispositivos compartidos, según el tutorial dice que seleccione en (...) del lado superior derecho del perfil que se requieren recuperar las licencias debe salir la opción (Recuperar Licencia), pero me sale solo (Crear Informe). ¿Cambio la consola Admin o se necesitan otros permisos).

We are creating Photoshop Libraries we would like to be able to share securely with our independent contractor freelancers who are not on our enterprose account. We can invite them, they can accept the invite, but from their end they don't see the lirary and from our end it says the invite is still 'pending'. What neother of us receive is any information about why this isn't working.  Can anyone any shed any light on any setting we may need to adjust in order to make this workflow happen? Thank you! -Sam

When I navigate to the cloud icon then click on "Creative Cloud Web" it results in a Page isn't working error. As far as I recall, yesterday this was working fine. 

I created a new user in my Teams account through the add license process, and there was no option to add the first and last name. I figured I'd be able to add later in the users panel. Instead, there is/was '[None]' and no option to edit. So, I deleted the account and recreated it adding the names. It just reappeared with the '[None]' again. Naturally, I impatiently deleted and recreated it AGAIN. No dice. So, I left it and told the user to try logging in with the most recent invitation, but they are getting a spinning pinwheel. I have again deleted the account. Is there a period we must wait to recreate an account? Is there a reason Business Teams admins can't change the names of users? Can we not reuse email addresses? Any insight is appreciated.

I have two Macs, both running MacOS 10.5.7: In one, the desktop app is now version 5.7.0.1307. The other Mac seems to be stuck at 5.6.5.58. I have deleted the app (entirely, with Adobe cleaunp toos) and dowloaded the "latest" installer but after install... I'm still at 56.5.58 (!) ... All my other desktop apps seem to be updating as expected, automagically, except for the desktop app. Ideas? Thanks!

I have a question. We have a link that we useto download adobe for our schools. Today it isn't working, and iboss is saying that an error occured while reading the URL. Has something changed recently? We are using the https://www.adobe.com/support/downloads/product.jsp?platform=windows&product=10 link

hi, I have asked my dealer several times to delete a wrong purchase of a license as I own the creative cliud that includes that application.is it possible to delete this purchase?thanks

1. Adobe Acrobat Pro DC console does not have a CANCEL FREE TRAIL button.2. My Accounts -> Plans and Payments  does not have a CANCEL FREE TRAIL button. 3. Customer Service is unavailable with whom I want to ask to CANCEL FREE TRIAL. Itseems Adobe Acrodabt DC wants to keepme hostage and just not let me cancel free trail. It was advestrised that I can cancel my free trail anytime. Need help ASAP. 

been trying to get creative cloud installed on an image for my school and have yet to get it to work. keepgetting error on install. tried clearing temp folder and running creative cloud cleaner. no louck so far error log attached.

My account is through my company on a teams plan. I changed my last name and got a new email address. Instead of changing the email to my account, they deactivated my old one and created a new one for me. But I lost all my lightroom images and presets... can these be recovered? It just happened today. I don't mind paying for a month subscription if that means I can recover everything for export and import it to my new account after. 

Hi, ich habe ewine Captivate 2019 Lizenz, und die SW jetzt im Testmodus laufen. Es gibt keine Möglichekit die SW zu aktivieren. Geschweigedenn ewine MöglichkeitAdobe zu kontaktieren. (Großkunde Lufthansa!)Man klickt sich dumm und dämlich, ohne Erfolg. Ohne Worte. Hat jemand eine Idee wo ich die Lizenz eingeben kann?Danke Gruß Peter

Hallo, ich habe die Testversion von Creative Cloud installiert und kann nur Photoshop mit dem Creative Cloud-Desktopprogramm installieren. Es gibt keine andere Möglichkeit, beispielsweise Indesign oder Illustrator (Desktop) zu installieren. Aber in der Online-Creative Cloud (nicht Desktop-App) heißt es, dass Indesign und Illustrator mit meinem Computer kompatibel sind. Wenn ich auf „Herunterladen“ klicke, wird die Setup-Datei heruntergeladen, aber wenn ich darauf klicke, wird das Desktop-Creative Cloud-Programm angezeigt und nichts passiert. Es wird immer noch nur Photoshop als zur Installation verfügbar angezeigt (als Desktop-Programm). Ich habe auch die aktuellste Version von Windows 10 und die aktualisierte Creative Cloud. Ich habe versucht, den Kompatibilitätsmodus zu deaktivieren, das Cleaner-Tool mehrmals zu verwenden und Creative Cloud auch mehrmals zu deinstallieren und zu installieren. Kann man noch mehr tun oder ist mir etwas nicht aufgefallen. Bin sehr verwirr

To whom it may concern, I am the Admin of my company's Adobe for Teams accounts. I am also a Product Designer and I use Adobe Xd on a daily basis. At the beginning of January, I received an email informing me that there will be an Admin Console update that will transform all the team member's storage into one big pool. It also mentioned something about separating the account into a business and an individual plan: "Some of your users may have another business or individual plan under the same email address. We’ll be separating their plans into different profiles to help them choose where to create and store their content. These users will have an option to select the profile at the time of sign-in."  They indeed created two accounts under my email address and for some strange reason, they put all my Adobe Xd files and published links into the personal one without asking me. They did not let me choose where to create and store my content. Now, I am supposed

Hi I am getting the white box when I try to redact something. I know its to do with AcroCEF process. It works if I start the process. But I want to know how to go about fixing this as permanent solution as I deploy the new update other users. If I start the process manually, the CPU usage is 100% 

Hello, in my company we have many users that are using many different adobe products and I asked to find and patch all of them .  I am of course able to find these computers, and which software version they have. We also have a way to deploy unattended offline installer to computers but I do not know  if any of adobe patch files have option to install them unattended. Could you please help me figure out what is the best case scenario on how to install patches? I wish that Adobe have a tool to do it or article to do such installation easy.  Thanks in advance.  

Hola, buenas tardes, espero alguien me ueda ayudar, soy estudiante universitario y la uiversidad tiene convenio con adobe, al momento de querer iniciar mi cuenta por accidete le puse personal en vez de escolar y no se como cambiar eso, espero alguien me pueda ayudar, de ante mano gracias.

I have 6 user accounts for Acrobat DC File sync is diabled for one user and  need assistance in turning on.Message "File sync is disabled, Contact your IT administrator for details" Not sure if this is can be done from the admin dash or is an installation issue. Any help would be appreciated.

I just got a new computer and am installing my adobe apps. I bought them (paid 75 euro for one year) with a student discount in November. In order to use the apps on my new computer, I need to log in with my student account. It asks me for a code they have sent to that email address but the problem is that this email is disconnected so I can't reach the code. Help me please.

Hey community , Im using a school provided email account in order to download adobe contents for free as im a design student however when making this account i was not even able to select it as a student , and it auto made me personal account and i dont know how to change it. Can anyone help me ? 

I am a bit confused with the licensing details for Adobe CC Business plan (all apps). My team has 5 people including me using Adobe apps. Does this mean we would have to pay the Business plan for 5 licenses (5 users)? Or if ONE License can provide users with two devices, so for my team (5 people), I would just need to get 3 (6 devices) licenses Business plan? What would you guys suggest for me to get for Adobe CC Business plan? Thanks!

Basically the title,My school pays for all photography students to be able to use Lightroom Classic and Photoshop.We had to move to online so we had to download the apps on our computers instead of the ones provided at our school.everyone else was able to download theirs, but on mine there it says that it has not been paid for and I cannot use any of the apps.I contacted my instructer and the school's IT department; everyone had a look and messed around with my device and they all say this is an Adobe issue.

What is the best way to keep all my Adobe Pro DC up to date?  I was editing the bUpdater so I could manually update them but I have to many end points.  I used to be able to keep Adobe products up to date via my patch manager but since moving to the subscription model I don't have that option anymore.  So my vulnerability scanner is now showing I have 25 laptops with Adobe vulnerabilites, am I supposed to walk each user through clicking checks for updates?  There has to be an easier way.  

Não consigo efetuar o login no app Creative Cloud Desktop por que toda vez que eu clico em "entrar", aparece um popup dizendo "Você fez logoff! Faça logon novamente para continuar usando os aplicativos da Adobe", e as soluções mostradas no site da própria adobe não me ajudaram a resolver o problema. Alguém por favor pode me ajudar?