Enterprise & Teams

I am trying to add a user to my adobe account for my firm.  I changed my plan and I was billed for the new rate.  However, whenever I go in to add them it doesn't allow me to do so.  Please help. Thank you,Deanna

Se ha producido un error Espera mientras solucionamos el problema y luego vuelve a intentarlo. Si el problema continúa, ponte en contacto con el servicio de atención al cliente. 

System, you no longer have system administrator rights for Our Organization-Deleted-Org any suggestion?I have no way to escalate this issue through basic chat support at all.Have been wating for over 30 minutes for a specialist agent.

We added one more employee and wanted to add Adobe Acrobat DC Pro capability to his desktop.  We were subscribed to the annual $599 all program program.  It only allows 2 users, we now needed 3 users.I looked at the website and it recommended the 4 users plan for Acrobat only at $14.95/month.  I canceled the bigger plan and subscribed to $14.95/mo plan. Suddenly only one user worked.  I opened a chat session, and some really non-listening, upsell crazed people came on telling me to buy the $910 multi user plan.  I had decided already I'm not using the other APP's so why buy them.  I just needed one more user for Acrobat. The online "help" told me to join teams so all would be under one user.  I went ahead (an hour of my time) to sign up for 3 users.  Immediately first thing is the Teams wanted me to register each person individually.  So what's the benefit of the Team then?  It's truly not under the primary email after all.  The pr

Hello, I want to cancel my "Adobe Stock – 40 assets a month" plan but there is no "Manage Plan" button anywhere and no way to cancel. Please cancel it for me.

 I subscribed today, but something happened, so I'm requesting to cancel it

Hi there, I have been dealing with issue of the desktop app of Creative Cloud not opening, not installing, or glitching. If no one has figured out this solution or has but didn't share it. Here it is. This is for Mac users. - Search for "adobe creative cloud" in the Spotlight Search.- Find a folder with this name. Open 'utils'.- Click on the uninstaller. Choose "repair" instead of uninstalling. This should fix any issues and re-download the app with no problems.  

Case number: ADB-23934271-V2H6 Case Number: ADB-23953667-S8F7 Case Number: ADB-23842455-H9W2

After downloading Creative Clouds and installing it 100%, the screen dissapears and no app opens. I have tried to uninstall / delete and reinstall, but I still have the same issue.I have a Macbook Air running Catalina 10.15.5 and have been able to run Photoshop (which is why I am trying to do this) before. I asked a friend to try it on their computer, and they were able to finish the instalation without a problem, which promted an App to open. Sadly not the case for me.When I try to look for the app in my program list, it is not there. When I look for the installer, it has self-deleted. What should I try?Help would be super appreciated! I need to work on photos for a project and finish it before the Christmas vacation starts.... 

For the last week every time I try to login to the Adobe Admin Console I get the message that "We're sorry.Something went wrong. We're working on the problem. Please try again later."I've tried logging in on different browsers, tried clearing my browsing history and cookies, and still can not log in to the console. How can I resolve this so I can access my users again?  

Hi there, We have our  Adobe VIP program and it is up for renewal in April.We have a customer success manager reached out to us for an intro meeting (funny enough seems our account manager/success manager always changes) and we asked about renewal pricing and options in the meeting, but havn't heard back after the meeting since Feb 8. I am wondering if there is any resources we can refer to for the VIP program renewal pricing and options?  When does the renweal window open if our program is up for renewal on April? We might have to look for other alternative optoins if the renewal pricing is not satisfactory but seems our adobe rep is not willing to provide us the pricing sooner rather than later.  I don't think this is a good strategy of keeping the customers by not providing the renewal pricing earlier. Is there anyone I can reach to at Adobe in order to get a pricing for renewal (adobe acrobat and adobe sign)? Thanks  

Been having an escalating issue with Adobe products where they will run the processor on the (windows 10/11) PC 100% until it crashes windows explorer. It first started with the Creative Cloud desktop application and then it crept into Acrobat and now we're at Indesign as well. These are all new fresh installs on both imaged and factory imaged machines on our coporate network. Networking doesn't see anything being blocked, and I've had about 7 or 8 open tickets with adobe where they will either close the ticker after hanging up or simply call back after calling after the pre-determined time I can work on the issue. The other piece is when I get on the phone with Adobe, its always a level 1 tech who thinks its an uninstall/reinstall issue and once he runs his script of fixes the call mysteriously ends. I've contacted by vendor who's tried to get me help and more and more folks are facing the issue. Any help would be greatly appreciated. 

I've purchased the photography products but I cannot download them from Creative Cloud as on the computer screen appears this text "You don't have access to manage apps... Permission from your IT admin may be required to enable apps management." , What should i do about this issue?

Hello my company is reviewing the following exploit Spring Framework CVE-2022-22965 and im wondering if any of the following adobe products are affected: Adobe CC, Adobe Reader pro and standard along with indesign server. 

Hi, Does anyone know how to only allow domain accounts and/or those licenced and authorised within our Adobe enterprise portal for our company PCs? Is it a custom package setting I missed?I want to block any unathorisate/education adobe account from accidently being used in our environment.Adobe, do you have an answer on this???Cheers!

Hola a todos, espero me puedan apoyar a entender la situción actual. Hasta el momento solo estabamos usando licencias de Adobe Acrobat Pro, las cuales las administrabamos y asignabamos en la consola de administrador; el día de hoy tuvimos que adicionar una licencia de Creative Cloud usando la misma sección de la consola de Administracion en la sección "Buy More", el proceso fue exitoso, pero no se muestra la liencia en la consola y no se puede asignar auno de los miembros, la unca forma de verla es iniciar la sesión con la cuenta del administrador.  

j'essaie de faire une résiliation d'abonnement creative cloud à la date anniversaire et pourtant Adobe me demande de payer 300€ pour résiliation anticipée. Et je n'arrive pas à les contacter. Quelqu un a une solution ?

I attempted to sign up to the student plan using my student email however, the account type is 'enterprise'. I just want my account to be the student plan, not enterprise, and I'm unable to change it at all. I am unable to get the option to 'manage plan' when I go into  my account settings so I'm not sure what I'm meant to do. I can't even figure out how to delete my account entirely so I'm able to start again. 

Jedes Jahr das selbe. Ich warte über zwei Monate auf ein Lizenzangebot. 4 Mails und 2 Anrufe später habe ich immer noch kein Angebot vorliegen. Leider ist ein wechsel des Ansprechpartners anscheinend nicht möglich auch nach Reklamation per Mail und Telefon. Vielleicht hat jemand eine Idee? 

It seems that my previous posts have been removed, so reposting:We need a safe place to state our frustrations/problems with Adobe Systems poor customer support. Post the support issues you've had, try to recall what you were told in your call with support and post everything that happened. PLEASE DO NOT use fowl language, vent, rant or go off unhinged. We want to keep this civil and constructive. For everyone:I just received a phone call from the Director, North American Customer Support. He has personally heard multiple complaints about support and customer service and is digging to find out what is happening. Whatever you do, keep posting, keep complaining to Adobe and keep the pressure on them. We all pay good money for their products and, as I bluntly said to that manager, I have no problem telling people to pursue legal action or to switch to other software developers because the service is horrible. If anyone would like to know more, DM me and for any admin of the

Hello, I desperately need help with my account access and the help center is not accommodating my needs. I have had a personal adobe account since 2019 and have had many assets saved in my library and have a personal portfolio page connected to it for years. Recently, I started work at a company that used the same email for my personal account in connection to their enterprise/company account. I no longer work there so access to that account was cut off. However, when it was made somehow all of my personal account information like my portfolio page was associated with the company account for some reason. I can now longer access my portfolio page or the enterprise log-in at all. Customer support has said there is nothing they can do and access to the portfolio I made on my own personal account is gone. Please can someone give me some answers on how I can gain access to that back I am desperate.

Were you ever to find a number for more reliable support? I am having the same issue. Unable to get ahold of anyone who is actually willing or able to help me solve issues beyond just showing me where options on the website are.

I'm having the same issues contacting support. Chat says "an agent will be with you in less than 1 minute"-- I've sat here for the past 2 hours and gotten no response other than "I am reviewing your information and will provide support". Adobe could at least provide an honest/realistic estimate of wait times. This is ridiculous. 

Hi All The business is moving to Azure , and at present we have two members of staff using Adobe CC with a mass of local stoarge and a Box account and laptops which if kept as main devices will need replacing soon.I am looking at moving the Box account to an Azure Bog store for archiving working  but had a thought - what if we made a high spec VMs and they worked fully in the cloud using Adobe CC as a desktop application on the VM?Is this mad or tested/done before?ThanksRob

My Business name has changed. How do I upadte the organization name?