Enterprise & Teams

Hi, ich habe ewine Captivate 2019 Lizenz, und die SW jetzt im Testmodus laufen. Es gibt keine Möglichekit die SW zu aktivieren. Geschweigedenn ewine MöglichkeitAdobe zu kontaktieren. (Großkunde Lufthansa!)Man klickt sich dumm und dämlich, ohne Erfolg. Ohne Worte. Hat jemand eine Idee wo ich die Lizenz eingeben kann?Danke Gruß Peter

Hallo, ich habe die Testversion von Creative Cloud installiert und kann nur Photoshop mit dem Creative Cloud-Desktopprogramm installieren. Es gibt keine andere Möglichkeit, beispielsweise Indesign oder Illustrator (Desktop) zu installieren. Aber in der Online-Creative Cloud (nicht Desktop-App) heißt es, dass Indesign und Illustrator mit meinem Computer kompatibel sind. Wenn ich auf „Herunterladen“ klicke, wird die Setup-Datei heruntergeladen, aber wenn ich darauf klicke, wird das Desktop-Creative Cloud-Programm angezeigt und nichts passiert. Es wird immer noch nur Photoshop als zur Installation verfügbar angezeigt (als Desktop-Programm). Ich habe auch die aktuellste Version von Windows 10 und die aktualisierte Creative Cloud. Ich habe versucht, den Kompatibilitätsmodus zu deaktivieren, das Cleaner-Tool mehrmals zu verwenden und Creative Cloud auch mehrmals zu deinstallieren und zu installieren. Kann man noch mehr tun oder ist mir etwas nicht aufgefallen. Bin sehr verwirr

To whom it may concern, I am the Admin of my company's Adobe for Teams accounts. I am also a Product Designer and I use Adobe Xd on a daily basis. At the beginning of January, I received an email informing me that there will be an Admin Console update that will transform all the team member's storage into one big pool. It also mentioned something about separating the account into a business and an individual plan: "Some of your users may have another business or individual plan under the same email address. We’ll be separating their plans into different profiles to help them choose where to create and store their content. These users will have an option to select the profile at the time of sign-in."  They indeed created two accounts under my email address and for some strange reason, they put all my Adobe Xd files and published links into the personal one without asking me. They did not let me choose where to create and store my content. Now, I am supposed

Hi I am getting the white box when I try to redact something. I know its to do with AcroCEF process. It works if I start the process. But I want to know how to go about fixing this as permanent solution as I deploy the new update other users. If I start the process manually, the CPU usage is 100% 

Hello, in my company we have many users that are using many different adobe products and I asked to find and patch all of them .  I am of course able to find these computers, and which software version they have. We also have a way to deploy unattended offline installer to computers but I do not know  if any of adobe patch files have option to install them unattended. Could you please help me figure out what is the best case scenario on how to install patches? I wish that Adobe have a tool to do it or article to do such installation easy.  Thanks in advance.  

Hola, buenas tardes, espero alguien me ueda ayudar, soy estudiante universitario y la uiversidad tiene convenio con adobe, al momento de querer iniciar mi cuenta por accidete le puse personal en vez de escolar y no se como cambiar eso, espero alguien me pueda ayudar, de ante mano gracias.

I have 6 user accounts for Acrobat DC File sync is diabled for one user and  need assistance in turning on.Message "File sync is disabled, Contact your IT administrator for details" Not sure if this is can be done from the admin dash or is an installation issue. Any help would be appreciated.

I just got a new computer and am installing my adobe apps. I bought them (paid 75 euro for one year) with a student discount in November. In order to use the apps on my new computer, I need to log in with my student account. It asks me for a code they have sent to that email address but the problem is that this email is disconnected so I can't reach the code. Help me please.

Hey community , Im using a school provided email account in order to download adobe contents for free as im a design student however when making this account i was not even able to select it as a student , and it auto made me personal account and i dont know how to change it. Can anyone help me ? 

I am a bit confused with the licensing details for Adobe CC Business plan (all apps). My team has 5 people including me using Adobe apps. Does this mean we would have to pay the Business plan for 5 licenses (5 users)? Or if ONE License can provide users with two devices, so for my team (5 people), I would just need to get 3 (6 devices) licenses Business plan? What would you guys suggest for me to get for Adobe CC Business plan? Thanks!

Basically the title,My school pays for all photography students to be able to use Lightroom Classic and Photoshop.We had to move to online so we had to download the apps on our computers instead of the ones provided at our school.everyone else was able to download theirs, but on mine there it says that it has not been paid for and I cannot use any of the apps.I contacted my instructer and the school's IT department; everyone had a look and messed around with my device and they all say this is an Adobe issue.

What is the best way to keep all my Adobe Pro DC up to date?  I was editing the bUpdater so I could manually update them but I have to many end points.  I used to be able to keep Adobe products up to date via my patch manager but since moving to the subscription model I don't have that option anymore.  So my vulnerability scanner is now showing I have 25 laptops with Adobe vulnerabilites, am I supposed to walk each user through clicking checks for updates?  There has to be an easier way.  

Não consigo efetuar o login no app Creative Cloud Desktop por que toda vez que eu clico em "entrar", aparece um popup dizendo "Você fez logoff! Faça logon novamente para continuar usando os aplicativos da Adobe", e as soluções mostradas no site da própria adobe não me ajudaram a resolver o problema. Alguém por favor pode me ajudar?  

I am trying to add a user to my adobe account for my firm.  I changed my plan and I was billed for the new rate.  However, whenever I go in to add them it doesn't allow me to do so.  Please help. Thank you,Deanna

Se ha producido un error Espera mientras solucionamos el problema y luego vuelve a intentarlo. Si el problema continúa, ponte en contacto con el servicio de atención al cliente. 

System, you no longer have system administrator rights for Our Organization-Deleted-Org any suggestion?I have no way to escalate this issue through basic chat support at all.Have been wating for over 30 minutes for a specialist agent.

We added one more employee and wanted to add Adobe Acrobat DC Pro capability to his desktop.  We were subscribed to the annual $599 all program program.  It only allows 2 users, we now needed 3 users.I looked at the website and it recommended the 4 users plan for Acrobat only at $14.95/month.  I canceled the bigger plan and subscribed to $14.95/mo plan. Suddenly only one user worked.  I opened a chat session, and some really non-listening, upsell crazed people came on telling me to buy the $910 multi user plan.  I had decided already I'm not using the other APP's so why buy them.  I just needed one more user for Acrobat. The online "help" told me to join teams so all would be under one user.  I went ahead (an hour of my time) to sign up for 3 users.  Immediately first thing is the Teams wanted me to register each person individually.  So what's the benefit of the Team then?  It's truly not under the primary email after all.  The pr

Hello, I want to cancel my "Adobe Stock – 40 assets a month" plan but there is no "Manage Plan" button anywhere and no way to cancel. Please cancel it for me.

 I subscribed today, but something happened, so I'm requesting to cancel it

Hi there, I have been dealing with issue of the desktop app of Creative Cloud not opening, not installing, or glitching. If no one has figured out this solution or has but didn't share it. Here it is. This is for Mac users. - Search for "adobe creative cloud" in the Spotlight Search.- Find a folder with this name. Open 'utils'.- Click on the uninstaller. Choose "repair" instead of uninstalling. This should fix any issues and re-download the app with no problems.  

Case number: ADB-23934271-V2H6 Case Number: ADB-23953667-S8F7 Case Number: ADB-23842455-H9W2

After downloading Creative Clouds and installing it 100%, the screen dissapears and no app opens. I have tried to uninstall / delete and reinstall, but I still have the same issue.I have a Macbook Air running Catalina 10.15.5 and have been able to run Photoshop (which is why I am trying to do this) before. I asked a friend to try it on their computer, and they were able to finish the instalation without a problem, which promted an App to open. Sadly not the case for me.When I try to look for the app in my program list, it is not there. When I look for the installer, it has self-deleted. What should I try?Help would be super appreciated! I need to work on photos for a project and finish it before the Christmas vacation starts.... 

For the last week every time I try to login to the Adobe Admin Console I get the message that "We're sorry.Something went wrong. We're working on the problem. Please try again later."I've tried logging in on different browsers, tried clearing my browsing history and cookies, and still can not log in to the console. How can I resolve this so I can access my users again?  

Hi there, We have our  Adobe VIP program and it is up for renewal in April.We have a customer success manager reached out to us for an intro meeting (funny enough seems our account manager/success manager always changes) and we asked about renewal pricing and options in the meeting, but havn't heard back after the meeting since Feb 8. I am wondering if there is any resources we can refer to for the VIP program renewal pricing and options?  When does the renweal window open if our program is up for renewal on April? We might have to look for other alternative optoins if the renewal pricing is not satisfactory but seems our adobe rep is not willing to provide us the pricing sooner rather than later.  I don't think this is a good strategy of keeping the customers by not providing the renewal pricing earlier. Is there anyone I can reach to at Adobe in order to get a pricing for renewal (adobe acrobat and adobe sign)? Thanks  

Been having an escalating issue with Adobe products where they will run the processor on the (windows 10/11) PC 100% until it crashes windows explorer. It first started with the Creative Cloud desktop application and then it crept into Acrobat and now we're at Indesign as well. These are all new fresh installs on both imaged and factory imaged machines on our coporate network. Networking doesn't see anything being blocked, and I've had about 7 or 8 open tickets with adobe where they will either close the ticker after hanging up or simply call back after calling after the pre-determined time I can work on the issue. The other piece is when I get on the phone with Adobe, its always a level 1 tech who thinks its an uninstall/reinstall issue and once he runs his script of fixes the call mysteriously ends. I've contacted by vendor who's tried to get me help and more and more folks are facing the issue. Any help would be greatly appreciated.