Enterprise & Teams

Hello, I have gone through a lot of posts each with conflicting information or information that does not apply, and cannot find the answers I need. Please Help. Adobe Creative Cloud went missing off my computer, I don't know how it got uninstalled because I didn't do it, and I need help reinstalling it. I got a missing or damaged messege or several different ones several times (I do not recall what it/they exactly said) The first time this happened I clicked on the creative cloud Icon to open it and it didn't work. When I tried to repair it by clicking that button on the missing or damaged message pop up, it failed so I tried clicking the other option (I don't recall what that was) and it did not do anything make the icon on the menu bar turn into a broken icon. I have to figure out how to reinstall it but I am afraid I will mess it up. 1. I am currently using Windows 10 on a Dell XPS 17 9700. I am positive I have updated everything except maybe some nvidia drivers and I have

I've just bought a new MacBook Pro and moved everything over from my old MacBook Air. Lightroom has opened fine and well but photoshop won’t open past the splash screen.  I went onto the creative cloud to see if it needed updating or anything and I’m not able to click on anything on the adobe creative cloud app at all, I’ve searched and it seems to be an issue with the new MacBook Pro’s. On a forum, they were able to solve this by speaking to someone on adobe live chat who gave them instructions on how to resolve this. So I went to do the same but because my adobe account is one with University, I’m not able to access the live chat as it says I should “contact a member of your organisation that’s the designated contact for issues with adobe”  My tutor doesn't know who I should be contacting, is there a way to fix this without the live chat or a way I can access the live chat with a uni account?

Where is the offline installation package downloaded? I need Photoshop offline installation package.

I guess her email-address messed up. She's got a new HP computer where she's trying to install. Her address is **OMITTED EMAIL ADDRESS** but it seems it's stucked to her second mail **OMITTED EMAIL ADDRESS** so when I look at her address it looks like; **OMITTED EMAIL ADDRESS** So the main problem is just to get her started again. Beste regards Johan Vilstrup  **OMITTED EMAIL ADDRESS** Tutor

I am trying to enable flexiblePostEgress using the Network infrastructure API, but getting the following error:POST Request : https://cloudmanager.adobe.io/api/program/{{programId}}/networkInfrastructures Request Body { "kind": "flexiblePortEgress", "region": "region-name" } Response Body{ "type": "http://ns.adobe.com/adobecloud/network-infrastructure-generic-exception", "status": 400, "title": "Network infrastructure exception", "errors": [ { "code": "NETWORK_INFRASTRUCTURES_REGION_INVALID", "message": "Region is unsupported" } ] } Any specific reason what might have caused this issue and how could it be resolved ? Thanks in advance !!

Hello, We deploy Adobe XD via SCCM Task Sequence to a large number of machines where I work. Some of the machines we've been testing the install on have successfully installed XD, but when anyone tries to run it, it simply sits at the splash screen. I've attempted to sign-in and sign-out of the Creative Cloud app, but that doesn't affect it. Rebooting the machine does not seem to effect it.  The machines we are testing this on are Windows 10 Enterprise 20H2NVIDIA Quadro P1000Intel Xenon E-2146G The windows Event viewer shows an application errorThe program XD.exe version 45.1.62.3 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.Process ID: 3b5cStart Time: 01d8219a5a02430bTermination Time: 4294967295Application Path: C:\Program Files\WindowsApps\Adobe.CC.XD_45.1.62.3_x64__adky2gkssdxte\XD.exeReport Id: 89bdf8f3-a3a2-47c1-951f-6927f552228

I have all the emails from Adobe for the seven license adjustments I made prior to my adjustment date, but now that date has passed and the admin console still shows the original number of licenses. I called support and they had no record of the adjustments I had made. Support cancelled the extra licenses, but the process is broken.

I am using the latest version of Adobe Creative Cloud and Adobe XD on a Mac running OS 11.6.4.  I also have the latest version of Chrome in which I have a bookmark to assets.adobe.com/links to access my XD prototypes. Up until lately this link has been working fine, but now when I click on this link Adobe wants me to sign in each time. When I access this link by going to the Creative Cloud app and click on the cloud icon in the upper right corner and go to "Creative Cloud Web" it works fine. Under my Adobe ID security settings I have multiple active sessions in Chrome with the Mac os version of 10.15.7 and one active session in the Creative Cloud app on Mac os 11.6.4. Does anyone else have this problem or have any clue what is going on?

I have photoshop & illustrator license with different account assigned. How do access both of software on the computer at the same time ?, because always need to access through adobe create cloud app desktop.

Help!Hello, do you have any idea how to generate a token in AEM to achieve integration with an application in angular and keep the single sign on?Aware of your comments.Thanks

I seemed to have forgotten how to get a new organization i created in Reseller console over to Admin console. How do i add a new organization into admin console?

I have 700-800 adobe clients on my network that I'm supporting with SCCM and AUSST, but Creative Cloud is just pestering them with Creative Cloud updates. I'm not going to tell them or send a bunch of tech's around to each one and have then disable update notifications in the GUI.  There has to be some config file or registry field that can turn off the popups for creative cloud updates.Why Creative Cloud can't update itself from AUSST is just mind boggling 

Heute ist uns etwas sehr interessantes passiert. Als sich ein User das erste mal mit seinem Konto angemeldet hat wurde er zur Eingabe seines Namens und seines neuen Passwortes aufgefordert. Soweit alles normal. Jedoch als der User dann sein Passwort eingeben wollte, trat ein Fehler im Formular auf und der Anmeldevorgang wurde abgebrochen. Der User hatte es mehrmals versucht und wurde irgendwann gesperrt.  Der Fehler ist jedoch aufgetreten da der User die automatische Übersetzungsfunktion von Egde genutzt hat. Als wir diese deaktiviert haben klappte die Anmeldung problemlos.   

About a fortnight ago I unsubscribed from Adobe Cloud, to take advantage of one year of free use, offered by the school. I still have my old apps installed. When I log into the Cloud main page (as a new user), my apps show as "trial expired". Now I can't use any app to do my assessments. The school IT support told me to uninstall the apps and reinstall them again. I tried with an app, but nothing. Even after reinstalling it, the usual "trial expired" prevents me from using the app. What can I do?

Hello everybody,we got the following installation-error while installing the latest Creative Cloud version"The HDPIM Setup Process return code is (107). Stopping the installation process." Does anyone has an idea how we can solve the problem?Thanks-----------------------------------------Complete log:03/04/22 12:48:47:390 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6164 | Build Version - 2.0.0.203/04/22 12:48:47:390 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6164 | Logging Level verbosity Set  to 403/04/22 12:48:47:423 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6164 | Successfully fetched the optionXML content from MSI database ...03/04/22 12:48:47:444 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6164 | The OS language detected for Acrobat (de_DE)03/04/22 12:48:47:447 | [INFO] |  | ASU | MSIInvoker | MSIInvoker |  |  | 6164 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C

Hi, I am a former college student who previously had access to the Adobe suite through my school account. I have since graduated and can't use the Adobe apps like Photoshop and Premiere Rush anymore. I don't need them anymore for my job, and I want to free up space on my computer. However, I can't sign in to Creative Cloud anymore either to do the uninstall. I just a permanent repeating message that I have been signed out, and can no longer sign back in. I have read several other boards about how to fix this, and so far nothing has worked (deleting opm.db file for instance) Any advice on how to get this stuff off my device?

See attached.  I had this CC display (whatever it is called) on my old PC, and my new PC doesnt have it after i install CC.  1) whats this display called2) How do I get it on my new PC?

Hello, I have a user who signs in with OMITTED EMAIL ADDRESS and we updated the users name from OLD USERNAME to NEW USERNAME and while the data shows correctly in the admin online, the app on the users desktop does not. We recently performed a clean install of windows and the residual data still persists. I was wondering if anything can be done in the backend to resolve this.  I will share more detailed information as needed

Hello,I have a personal monthly subscription to the Adobe suite for PS and AI . I want to use Adobe Acrobat in my day job as there are some features that would make my life easier. Our organisation won't pay for the full licence as there wouldn't be enough use made of it. They said they will allow me to install Acrobat on my work PC if I can show them proof that my license allows it. Where can I find that information? It would only be for my use and would avoid me having to send files to my own laptop which potentially could cause some GDPR problems.Many thanks,Tony

we are having issues with sharing and/or syncing files across accounts to be able to collaborate on our projects. My coworker has a different adobe account with a different email address, but I was under the impression that this was ok because when you share you can add the email address. Our problem is that when she shares docs with me i can easily download them and edit in adobe apps. But when I share any document with her through the creative cloud, it doesn't go to her shared files and she can't open it and edit it. Anyone else have this issue? 

Hello,I'm the 'Administrator' for our Creative Cloud Team. There are 8 users in our Team. We each have 1TB of storage.If I delete files from my local Creative Cloud Files folder, the file sync happens, and they are also deleted from the web view https://assets.adobe.com/cloud-documentsThe files appear in the "Deleted" folder https://assets.adobe.com/deleted So far so good...Unfortunately, I can also see all the deleted files of everyone in my Team. This surprises me! This means I cannot empty my Deleted Items because I don't have permission to delete files that are not mine.I am not going to sort through the thouands of files in the "Deleted" folder trying to guess which are mine just so I can delete them. Does anyone know firstly whether I should be able to see files that are not mine in the "Deleted" folder, and secondly, how on Earth do I permanently delete my files?

Bonjourje souhaiterai ajouter des accès à la licence actuelle.Actuellement, nous avons 1 licence. Nous aurions besoin de connecter deux autres ordinateurs voir 3 en plus du mien. Comment puis je procéder ? Quel serait le tarif ?

沒有客服、沒有處理單位，不要買。非常差勁的後續退訂，根本沒辦法退訂，團隊版的退訂根本沒窗口，只能瀏覽沒用的網路資料。

today Adobe just shut me out of Creative Cloud with just a few hours of notice. I've been using Creative Cloud for Teams and paying 69,99€ a month for a few years now, last payment was on March 3rd. Then today at 11.28am I receive an email stating that I've missed a payment and I should pay within the next 90 days to avoid having my membership cancelled. 29 minutes later another email arrives with the headline "URGENT" warning me to avoid the cancellation of my membership because of a failed payment on the 5th of March (which is today). I am required to resolve this issue until the 7th of March (which is Monday).After searching the entire Adobe site up and down I finally managed to find the payment info for my Creative Cloud membership and checked everything, direct debit info was mostly correct, although my home address needed updating. This has not been a problem for the last 5 months or so.One hour later my Creative Cloud licence is gone.Not only did Adobe not wait 90 days, they did

On one particular computer at work, I haven't received any update announcements to applications in the Creative Cloud Desktop app for about two months now. The Creative Cloud Desktop app itself has been updating regularly, in line with other systems. This is the only one at work running Windows 11. My home system, also running the same version of Windows 11, is updating fine. On the work machine, I try to manually check for updates, and it tells me I am running the latest versions of whatever I have installed. For instance, it reports the newest version of InDesign at 17.0. My other machines are running 17.1. Please help, as I want to keep everything at the same version so I don't have to worry about cross-system compatibility issues.