Enterprise & Teams

Hi I have a user with the error code 505 who is using Dell latitude with Windows's 10 and the Creative Cloud App installed, she gets the error when trying to Install XD via the APP. I've run CC as admin and created another local account but get the same error on that profile Def no 'beyondtrust powerbroker' installed on the computer When running the Creative Cloud Cleaner it didn't say XD was intalled but removed all Adobe SW and then tried to re-install but again error. Here is the log:Exit Code: 505 2-------------------------------------- Summary -------------------------------------- 3 - 2 fatal error(s), 3 error(s), 0 warnings(s) 4 5FATAL: Error (Code = 505) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:42.0.22.11 6FATAL: Error occurred in install of package (Name: UWPAssets Version: 42.0.22.11). Error code: '505' 7ERROR: Privilege lowering failed PU_CreateProcessWithTokenW! Error: 1314 8ERROR: Failed to launch hdhelper exe

Adobe is charging me twice for the subscription and there is no way to reverse it even though I have requested it repeatedly. Nor is it possible to cancel a plan, the only way is to cancel the credit card registered with Adobe

Hello, My company purchased Team licensing for Adobe Acrobat Pro DC and Want to be able to push the installation using MDM (Intune) and more importantly leverage Microsoft Enterprise App SSO to ensure only the 50 users have access. 1.) Any guidance on how to setup SSO with Adobe via AzureAD2.) Can the installation be packaged with the licensing embeded.3.) Do users need Creative Web installed for this version of Adobe Acrobat Pro DC to be used?

our (former?) customer accountmanager cannot be reached anymore.we need to refrech a licence via an accountmanager.How to solve this?

We have had Adobe Experience Manager since 2017 and have posted lots of DayCare tickets over time.  I recently noticed that using the support portal via https://adminconsole.adobe.com/ I can only see closed cases back to July 31, 2020 (basically a year back).  Does anyone know how to access older tickets?  Am I missing something obvious on this site?  I would like to avoid opening a case to try to locate my company's old cases. Thanks!

I saw a little while back that for all adobe apps they're charging 104.99$ which is what I've been paying for the past 7 months, but what I saw was that if you made a year commitment to the plan it goes down to 79.99$. I'm looking to apply this seeing as I use it for work and I have no intentions of cancelling anytime soon but when I go to change my plan I don't see it. I'd like to have this fixed asap seeing as I'll be billed in less than a couple weeks again, thanks in advance!

We have a 2 users on our Adobe account, I'm one of them. I can't seem to access my Adobe products. How do I activate and deactivate users? 

Hello, we have a Terminalserver Farm consisting of 2 Server where we installed Acrobat DC.The sense of the 2 servers is just for load balancing reasons but the users just have 1 user profile.Now one day our users work on server 1 on the other day on server 2 and we cannot influence that.The problem is that Acrobat keeps asking for Activation as soon as they work on the other server - so they need to type in their account information every few logins. Is there a way to deposit the license information in the user profile or does anyone know any other solution for this problem ? Thank you very much. 

Creative Cloud Desktop app may display one of the following symptoms: The Apps tab is missing The Apps tab displays the message: "You don't have access to manage apps."   If the Apps tab in the Creative Cloud desktop app on your computer is disabled, use one of the following methods to enable it: Some organizations control the apps you can install and therefore disable the Apps tab in the Creative Cloud desktop app. If you've received your Adobe plan from a school or organization, contact the IT Admin at your school or organization. If you have an individual subscription plan, follow the steps on this page under 'Individual Plan users'   If you're the IT Admin at a school or organization, your can either: Create self-service policies and override this behavior in your user's computers with Creative Cloud for enterprise plans. Or, create an app-only package and deploy it to your user's computers with Creative Cloud for teams or enterpris

We are transferring a Creative Cloud license from one use to another.I have the new person's name and email entered and it is showing on screen - with a status of "Invitiation Sent"I have clicked the "Click to Resend" link multiple times, but no email is received.We've double- triple-checked the email address it is correct.Please advise how we can get the user license account activated.

We have created a jwt to access User data, but after verifying we only get the message {"error_description":"The JWT token must contain a valid claims for metascopes","error":"invalid_scope"}any ideas what this is about?The JWT was verified to be valid using JSON Web Tokens - jwt.ioAlso changing Details in the client_id or client_secret changed the error message to sometinhg pointing to an error in the respective area.Any help will be appreciated.Thanks.

I am trying to adjust my Teams products according to my changing business needs.  I can see where I can add a product, but not where I can remove a product.  Can someone please help?

becouse of the little problem, I can't check for my payment on bank applicatoin, and can't find a payment information on adobe website too.I want to know there is any more payment plan.if there is, please stop it.thank you

Several of our Enterprise users came in this morning and they received the Adobe DC Pro pop-up asking them to sign-in, and they were unable to do so.  Did Adobe push something down over the weekend that would cause this issue to suddenly appear this morning?

I'm here to inquire about the payment I didn't know. I don't know the account,but I have the card information that I paid for. six seats in front of the card are REMOVED and behind the card REMOVED and valid March 24 years.

Does anyone know or have the Adobe CC Pro Edition for Teams?the sales support is the worst! https://www.adobe.com/creativecloud/business/proedition/html im trying to figure out what the cost is per user. thanksAlison

It's possible I just can't find the setting, but after looking through the creative cloud app and the system administrator panel for teams, I can't find a way to do this:I need any document my team save to the cloud to be accessible to the entire team by default. Getting people to remeber to share everything will be time consuming, and if one of the team is off - we'll need other members to have automatic access.I'm hopefull I've just missed how to do this, but I wont be surprised if this is just another one of those seemingly simple things you can't do with Adobe...

Hello! I recently graduated and I am about to lose access to my school email for which my website is under. How can I change this without losing my website?

I need to remove the license subscribed in the team memebership. I logged on my system admin account in the admin console and checked the Account page. There is no "Update Plan" and "View Details" under the renewal section. How can I manage the number of licenses in the team without that?

Hi I need the switch that will run Remote Update Manager on a users machine silently. 

Hi there - i am trying to re assign the original Business ID administrator to a different use account. While i can mkae them additionally an admin, i can't seem to revoke the original Business ID admin's permissions so that is only used as a personal account. Any help would be great thanks. 

Is there  way to get an off-line installation of Adobe CC? We are using secured laptops which is connected through VPN adn server but no internet access what so ever

What is going on here?I can sign into Creative Cloud desktop app, but as soon as I open an application and try to load a saved project, the app signs me out then I get to start the process all over again... what is going on here?  I have been using the Enterprise account for weeks with no problem, what is different now? I'm dead in the water with hot projects that need to be completed. I can sign into my online account just fine, obviously. What gives? 

Hi, I am Liana Manasaryan, and I want to find out more about certifications, we want to make out training certification be verified by adobe. we want to know the pricing, terms, and all we need to do for giving people adobe vitrificated certificates.

Is there no way to turn off the adobe cloud sign in, i have machine licences and we did have adobe 2017 which we did not ahve to sign in to use, but due to the pandemic we stop using it every 30 days which meant we where forced to upgraded to adobe 2021, which now means users have to sign in. The only issues is that we are a school and even using federated services for sigle sign on with office 365 we are loosing the first 15 mins of each leasson the kids get random errors or delbraltey put the wrong password in so they are locked out for 15 mins, the sysnc does not seem to pull all of our users over so some for what ever reason dont have accounts but if i try and added them manually it wont let me becuse they already have accounts. I am finding this entire situation a nightmare and one we never used to have, we get zero benfit from signing in to adobe cloud to have to use photoshop. Is there no way to just go back to the old days of when adobe just started with out all this