Enterprise & Teams

I downloaded Adobe Creative Cloud and I can't seem to access any apps. I downloaded photoshop, Indesign, and Illustrator. Whenever I opened the app this pops up. Sorry, your sign-in attempt doesn't match the Egress IPs of the profile that this machine is assigned to. Please contact your IT administrator. I need to access these apps for my schooling. Please HELP.

Hi Adobe Admins, How many of you are involved with updating/upgrading user's Adobe CC apps? How do you do it?  Allow Self-Service or Managed Packages?   Use Remote Update Manager or RUM with Adobe Update Server Setup Tool? Looking for more insight/example/use cases.   How do you use RUM, or AUSST to invoke updates on thousands of machines?

We just switched over to Shared Device Licensing. I have SSO enabled and working with the Federated ID. When a user opens an application for the fist time, they are asked for their email address. Once they type it in, they are automatically signed in. No password needed. My question is; Is there any way to skip the enter email address step and just use the email address of the user that is currently signed in? I was looking for a setting in the Registry that I could prepopulate but I didn't have any luck.

I'm trying to install the new apps. We have an enterprise license at PSU and a connection speed of over 100 Mbps, but the update to creative cloud spins constantly and nothing seems to happen. I also tried downloading apps and it does nothing. It gets to the point of asking if I'm a beginner, intermediate, or advanced user but it never actually downloads anything. Nothing on my Desktop, no Apps tab in Creative Cloud either. Just not working at all. I tried uninstalling CC and reinstalling it but still no love. What do I do?

I had a user that submitted a ticket because she was prompted to enter system administrator password to update Creative Cloud. Creative Cloud doesn't require administrative access everytime. Is there any rhyme or reason as to why CC requires admin rights sometimes and sometimes it doesn't?

Hello, we are currently in the process of switching all our employees licenses from one reseller/owner to another and our new reseller said as we don't really have a lot of time left (the current licenses run out by tomorrow) it would be the most easy way to let all licenses run out and stop working and then activate the new ones.My question is, whats the exact procedure here? Like user A uses to log in with his Adobe Account that runs by the login name A@a.com. Tomorrow his linked license with Owner B will run out and stop working.He will then have to link his account A@a.com with the new license for the same product.I then will send the activation link for Owner C's newly purchased licenses. Then he should activate the new license and things should work ...fine?We already got the new licenses at our reseller but when I now activate it, it would still connect me with the old license of Owner B. Or at least I think they are, as the new Reseller said, the newly activates licenses should

I have a enterprise creative cloud through California State University, and LIghtroom (Mobile) is not recognizing the subscription to allow the premium features. Other apps work.  I am signing in using our school's SSO. So I am unable to use premium features.   searched community and the followed the suggestions about selecting restore purchases and that does not fix it, along with also uninstalling and reinstalling Lightroom mobile.   Jim Noonan  

Someone posted this back in 2018:"I want to retrieve a log from the Admin Console that shows the actions Admins have taken. For example, admin1@example.com has added newuser@example.com to product configuration "Adobe Product Config 1". Do you know if there is any update to this question?

The Adobe Admin Console now includes an Audit Log, with the history of the actions taken by administrators in your organization. The Audit log is viewable on the Insights tab, under “Logs”:     As we all know, some actions performed in the Admin Console carry some risk (e.g. granting the sys-admin role to a user), and some others can be quite destructive (e.g. deleting a user group with hundreds of license assignments). You can now see each event in the Audit Log, along with its date/time, the email address of the admin who performed the event, the public IP address of the machine where the event was performed, and a few additional attributes relative to the event type. Audit Log data is retained for 90 days. You can search through the log, as well as export the data to a CSV file.   The Event Types included in this release are the following:   User added to / removed from org User group created / deleted User added to / removed from user group Product profile cre

I need to install InDesign cc 2015 because I use a xPresso plug in. When I try to install an older version of InDesign it doesn't give me the option of cc 2015. Is there anyway I can still access it somewhere?

Adobe has launched new SSO integrations with Clever and ClassLink that allow teachers and students to sign in to Clever or ClassLink and access all of their favorite Adobe Education Creative tools directly from that portal. See announcement. For step-by-step instructions, see configure SSO for your District Portals and Learning Management Systems.

Hello!I have been trying all week to get help from someone (adobe and my university) as I cannot download AdobeXD due to my mac being version 10.13.6. I need this application for my course. When I called the adobe enterprise number they said they couldn't help me because they couldn't find my adobe account which is an enterprise under Swinburne creative campus (super strange?). Another person from Adobe hung up on me when I was trying to get help :(( Any guidance is greatly appreciated, I need to submit work and I can't do it without this program. 

Greeting everyone, I wanted to reach out as I have been unsuccessful in finding my answer to my question. In my work environment, we have made available the Adobe Creative Cloud Desktop App that the users can install and download the application they have been entitled to in the backend console. This has been working beautifully and it doesn't require the users to have admin rights to their system. Now what I would like to do is "Automate" the updating of the application by themselves as well. Via the GUI, I can perform the following task: Launch Creative Cloud Desktop > File > Preferences> Apps> Turn On Auto-Update > Photoshop > Advanced Options > Checked Import Previous Settings and Preferences & Remove Older Version How can I apply the above task settings for the Creative Cloud Desktop App for all my users? I am trying to do the following:Whatever CC apps are installed by the users, they are auto-updated without needing the users to do anything and

Hi all, I would like to re-introduce, what is in my opinion, adobe's fatal flaw. My institution has a blanket acrobat pro license that we all (2000+ employees use). My division needs an illustrator license so they have purchased one for me but cannot have it on the same institutional account. So I have to login into my institutional account for acrobat pro and use my personal account (same email) for illustrator. Our IT dept have indicated that "this is just the way it is". As a professional that detests this attitude, is there a solution that I can implement for our department? Any thoughts are appreciated. Alternatively, if this is in fact "just the way it is", could adobe provide a workaround? Sincerely,Frustrated adobe user

I am paying a monthly subscription for all the apps. If I sign in to the creative cloud it gives me the option to 'start a free trial' I can't open any applications because it isn't recognising I have a subscription...   When I go into my account my subscription is there and paid for.

We have an CC Enterprise Teams account with a few hundres users.  As an adminstrator, how do I transfer CC stored content from one user account to another, when an employee leaves the company?

I'm having problems installing Adobe packages using an ansible task. When I run the command in Terminal over SSH it installs correctly, but not as part of a playbook. Playbook except:- name: Install Adobe Acrobat DCansible.builtin.command:cmd : installer -pkg /Users/test_user/AcrobatDC_macos_x86-64-v2021-05_Install.pkg -target /become: yesregister : Acrobat_install_result Error message from being run in verbose mode:installer: Package name is AcrobatDC_macos_x86-64-v2021-05installer: Upgrading at base path /installer: Preparing for installation….....installer: Preparing the disk….....installer: Preparing AcrobatDC_macos_x86-64-v2021-05….....installer: Waiting for other installations to complete….....installer: Configuring the installation….....installer:#installer: Running package scripts….....#installer: Running package scripts….....#installer: Running package scripts….....installer: Validating packages….....#installer: The upgrade failed. (The Installer encountered an error

Hello,Currently we have Adobe Shared Device Licenses and for the new school year a teacher is thinking of moving to Named User Device Licenses. If I install the Named User software verion in the lab and then student A logs in (at this point it counts as one of two computers for this student). After class can another student then login to this same computer with his/her Adobe ID and use Adobe CC or is it tied to student A at this point?

Apon trying to inatall adobe creative to my windows device. I am met with the error code and "207". And I saw most people reccomended to disable windows firewall and or any anti-virus software, and that it worked for them. But it did not resolve the issue for me need help to fix the problem. Thank you.

Hi, I've toyed with several different test computers and I can't come up with an automated procedure to keep Adobe Creative Cloud up to date. My end-users are not local administrators and I do not want them installing any unauthorized applications, addins/plugins, etc. on their computers. I created a managed package to push out Adobe Acrobat DC Pro. I included the RUM so I can push out an update command every day to make sure Acrobat installations are at the latest version. This works well. The problem with this is the Creative Cloud Desktop application does not get included with the RUM update. Since Creative Cloud is not included in the RUM, I have 2 additional problems. Problem 1: my users used to get a UAC prompt whenever they would first log in if there was an update was available, but now it just sits in the Windows 10 Notifications waiting for them to click into it. In both cases the application is not updated. I want to push out the update (or send it an update comman

I have had two corporate user installations fail when installing the Creative Cloud Desktop app. I ran the cleaner tool to remove all tracses of the corporate package and downloaded the commercial installer so I am using a known good install package. Windows 10 system - Lenovo T470 16G memory  1. Installer run as Admin2. Initial launcher page is given and prompted to continue for a login - browser to be opened. 3. After 15-20 seconds a new CHROME window is opened but it cannot open the Adobe sign-in page. NOTE: Chrome is NOT the default browser. The installer will ONLY use Chrome. If not installed it will not open the session in any other browser. The session finally times out and after 60 seconds the installer will open another Chrome session.4. I have cut/paste the link to a new Chrome session and it does open the sign-in but will not send the notification back to the installer.  This is seen on two systems, seperate users and different equipment mo

I have been trying to sign in to the University of Utah Enterprise ID on Adobe Creative Cloud through my iPad Pro, and it consistently told me that it was experiencing Server Problems everytime after I sign in through the University account. After looking at more information, I found that a recommedation was to sign out of my Creative Cloud App on my Mac and then try again. I tried again (even now as I write this), and it still did not go through, so I tried to sign in to the Creative Cloud with my University ID, and now I cannot sign back in to the Creative Cloud.  It brings up the following message:  An error occurredNameID element must be present as part of the Subject in the Response message, please enable it in the IDP configuration. I try again to sign in with Enterprise ID, which is what the University of Utah has, and then it just fails. Is there a problem with Adobe's servers at the moment connecting with the University of Utah? This has never hap

I'm looking for the Insights tab in the Admin Console for my company's enterprise account. I have checked EVERY tab in the header and it's not there. Can anyone tell me where this is hiding? Thanks!

Hi,I have a creative cloud for enterprise license. I am not able to install Adobe Dimension. Any help on this would be great. When i click install Dimension on the web the CC app opens up, but i dont see Dimension any more in the app to proceed further. 

Reworded more simply I am trying to batch save from my illustrator CC Library to the desktop. I need Illustrator and PDF versions saved for each individual save. There are about 130 Production art files and I need to transfer efficiently to our other company cloud back up. Saving them first to my desktop and then again to the alternate cloud sound the "safest" to me. I'm not really sure how to save these in bulk using Asset Export, Save As, or otherwise without individually opening each file than saving it to my desktop, and THEN saving it to the seperate cloud account. All the videos I've watched or for simple branding elements where as I'm looking at a template with nice editable layers. Any help or links are greatly appreciated! Thank you.