Enterprise & Teams

Hi***** There are several individual Adobe licenses under your company domain that are currently unmanaged and billed outside your team account. Not taking any action right now may lead to: No admin control over company assets and IP  Multiple invoices with different renewal dates  Inability to reassign licenses when employees leave  Decentralized license management across teamsI’m Isukapudi from Adobe. I’m here to help you effectively manage your licenses and make the most out of your Adobe investments.  Would you like to get on a quick 30-min call to go through these unmanaged licenses together and consolidate them in your teams account before your upcoming monthly renewal?  [personal information removed by moderator]

I think the above really says it all, oh and your bot reply space in your online bot chat doesn't work 

keep receiving a sign verification code for adobe when I have not asked for one. It is being texted to my phone.Please tell me what to do.I don’t have an adobe account.

I am writing to express a significant concern regarding the recent shift from TechSoup to Goodstack for Adobe’s nonprofit licensing and verification process.Our organization serves individuals seeking freedom from addiction, and we fully meet the eligibility criteria listed on Adobe’s own website. However, since Adobe transitioned to Goodstack, every request we have submitted for nonprofit-sector software access has been rejected—despite years of approval through TechSoup under the same mission and status.After extensive correspondence, I learned that Goodstack is applying its own “internal policies,” which are not publicly disclosed by Adobe, and which explicitly exclude organizations whose mission is helping people overcome drug and alcohol addiction. This practice effectively discriminates against a vital segment of the nonprofit sector—those working directly with some of the most vulnerable individuals in our communities. Addiction recovery work is an essential public good, and exc

I want old version of Priemer pro for a project, I have checked in other version option it is not availbale. Please provide link to install old version. 

Latest version of Adobe Creative Cloud 6.8.1.856 on Windows 11 Enterprise 25H2. And I see Error 191 when attempting to update CC even though it's already updated.   I've dug through ALL of the suggestions posted here, Adobe's article on its 191 error, and more. Brand new Windows 11 deployment, brand new install of CC, and still get this error. Not just on one laptop, but multiple. No amount of troubleshooting resolves it. Seems like a bug that's been popping up since before COVID and each version brings it back in some way. WTF Adobe?

We purchased 60 licenses for the Adobe Type Library in 2008. I have some questions about the the license, especially in terms of hosting the fonts on Monotype Connect. Since this is a legal question how do I contact someone at Adobe who can answer questions concerning this almost 20 year old license?

I was issued a profile at the company i work for for the adobe CC.Recently there was a change in adobe organizational managing accounts as an admin -- something like that, and they created a new profile for me, with the same email address, and when i signed in one day it asked do you want thatsbyers or personal.  What is this? Seems the older business profile turned into a personal profile that is connected to me because of the email address. Now i get emails about the personal profile not having a current cc on file. when i sign into the personal profile i look for remove or delete and there is none. How do I remove this personal profile and just have the business profile with the one email address that is linked to the business account?   

I'm at the 30 day renewal timeframe, and there is no "change plan" button.  On top of that, I tried talking to support twice so far, and both times the agent literally disconnected rather than actually remove the licenses. 

Creative Cloud installed within a School on Domain PCs using Device Based Licensing.When users log into the PC, the PC appears to freeze for about 60 seconds, then a black screen and then the desktop comes back.  Problem appeared to be the Creative Cloud App that was starting that was causing this.  I disabled this on start up as local admin initially on the Task Manager and the initialy freeze at logon didn’t happen.However, start Photoshop (or any other CC App installed) and the freeze happens again when starting the app as the Sign In dialogue box appears.  After about a minute, screen goes black and then desktop comes back with the Sign In still there and the user can then sign in.  Photoshop or any other CC app seems fine after this point and subsequent logins and using CC seem fine, just the initialy login.This installed in four ICT Suites used by multiple students throughout the day this is causing significant disruption.Firstly, is there a registry hack to stop Creative Cloud A

I provision an Enterprise Adobe Pro license for a customer. It shows all the additional features but any time she tries to use them, it prompts to start trial or buy a subscription. This happens on multiple PCs. I’ve removed the license and reprovisioned it, but to no avail.  Have tried this on a brand new device, so the issue appears to follow her.

I am the contract owner and one of the admins for the account. One of my colleagues is also an admin and has been receiving the emails. I just removed her as an admin, hopefully this will solve the issue, but I am not confident as I did try to download it once I removed her and I still got the error message. 

I'm getting error code 191, 'Update of Creative Cloud failed.' I've tried everything I can think of, nothing helps?? I'm on a PC

I’ve been struggling to open Creative Cloud on my desktop. I used the uninstaller, restarted my computer, deleted the opm file and reinstalled it, deleted Creative Cloud completely, yet I am stuck on the same page that says “Sign in required”. I have a Mac laptop and this started happening after I downloaded the MacOS 27 Golden Gate.  

Hi, i was trying to cancel my trial but it was giving error and not allowing me to cancel it. I dont have the money to pay this subscription at all. Please help have this cancelled and debit order stopped. 

I had a school account and recently I left that school and they have signed me out of creative cloud but I have my own personal account, and I'm trying to sign back in with that but it won't let me sign in at all. I'll start by opening cc and it's comes up with a loading screen, then goes to "You've been signed out please sign in again to continue using adobe products" I press sign in says loading for 2 seconds then goes back to you've been signed out. I've tried uninstalling it and re installing it doesn't do anything. Anyone had this happen before? 

disgraceful, all adobe products now uninstalled, never to return. [personal information removed by moderator]

When creating a PHOTOSHOP installation package on the console, only versions 26.0 and above can be selected. How to create a version for 2024 and 25?

Creative Cloud was actually running several different processes in each user context and causing not only memory and CPU pressure, but also high IO which resulted in 200 users being unable to use an RDS server. We attempted to disable the startup processes but this thing just keeps spreading.We do not need this to read and write PDF’s and want a way to remove it and just use adobe pro.

I have had an Adobe account for years with about 75 users.  I have never had an Account Manager as far as I know.  Today I received an email with a subject of "Immediate Attention Requested | Individual Accounts" This is the body of the message -    "As your Account Manager at Adobe, I wanted to bring to your attention to flagged multiple sign-ups under your domain that urgently need to be consolidated under your admin control. This misalignment can lead to security risks, compliance issues, and operational inefficiencies.   By consolidating these licenses into your team account, you’ll benefit from: ✔ Full ownership and control over Adobe licenses✔ Simplified billing and compliance management✔ Enhanced security and seamless collaboration✔ Smooth transition with zero downtime✔ Prorated refunds for cancelled individual licenses   Shall we proceed with the consolidation? Should I send you the approval link?"   Is this real or a

We have installed Adobe 2024 Pro (Classic) and Reader DC on our Windows 11 machines, mainly for language reasons (2024 is unavailable in the language most of our users demand).We can change the default app no problem, and select either Reader or 2024 Classic and all PDFs from Windows Explorer or the PDF attachments open with the selected version (it works with another PDF app some of our users must use, too). But PDFs embedded on Office (mainly Word) always open with 2024 Classic instead of the default PDF app. We need a way to make them open with Acrobat Reader.The attachment type Word shows is AcroExch.Document.DC. The HKCR registry entry for that file type is set to open with Reader: "C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" "%1" (again, we need the 32 bit version because the 64 bit version of DC doesn’t include the language we need). But even so, and with Reader DC set as the default app, the embedded document opens with 2024 Classic.Is there any registry

Hi all,Posting here because I've hit a wall with chat support and I've seen at least one other thread describing the same issue, so I'm hoping a moderator or product team member can weigh in.**The setup:**- I'm the System Administrator on our Adobe Teams (Business) plan.- I'm trying to install the official "Adobe for Creativity" connector inside Claude (the Anthropic/Adobe MCP integration launched April 28, 2026).- When I click Connect in Claude and the Adobe sign-in window opens, it fails immediately with: **"Your organization does not allow access to third party applications."**- The window header shows "Enterprise ID" and the URL is https://adobeid-na1.services.adobe.com/ims/fromSusi.**What I've already verified:**- "Allow users to integrate apps" is enabled in Admin Console > Products > App Integrations.- Claude does not appear in the "Add App Integrations" list and there's no Claude entry under "User-accepted integrations."- Tried multiple browsers, incognito, cleared cache,

It seems like every single system to submit a bug report or feature request on Adobe’s website is broken.I first noticed this when, while attempting to share a feature request, I clicked the “Share Feedback” button in the Adobe admin console, which can be accessed by clicking the help icon in the top right of the console. Nothing happened.Attempting to find the appropriate place to submit a bug report led me to a chat with a live agent, who helped me troubleshoot and ensure the issue was not user error. We confirmed the issue was present across Google Chrome and Mozilla Firefox on two separate computers. No errors appeared in the JavaScript console when clicking this button.I was then sent to https://www.adobe.com/products/wishform.html by both the assistant and Adobe’s support helpdesk software, which is supposedly a link to a form that would allow a user to submit feature requests and bug reports. However, this page does not have any forms on it whatsoever. The page is written like i

Saya dah cuba cari real customer svc but couldnt get to reach them sebab every time saya just dapat chat bot or ai agent please help