Enterprise & Teams

We have over 1K user's currently stuck at the Creative Cloud desktop application verison of: v5.1 - apparently this version has a Bug that causes High CPU spikes.  We want to Just Upgrade the Creative Cloud desktop application v5.1 to the latest v5.2, BUT also have the Creative Cloud desktop application SET to AUTO UPDATE silently by itself in the future...  Is this Possibe, please advise and how.  Greatly Appreciated!

I tried to download Adobe XD and this pops up Any idea on how to resolve this? 

Good Day, A few months ago I contacted your customer services to assist us in reducing the number of licenses we have because our company was badly affected by COVID-19. We have still not returned to our offices. Your team had offered me 3 free months. Prior to confirming I had asked him if we would still be able to adjust the licenses during the renewal period (which was July 2020) and his words were yes you can still adjust it during your renewal period, there will be no committment and the contract stays the same. I discussed this with my managers and they agreed so I agreed. Today I logged on to the console (24 July) to amend and it now says the renewal period has moved to July 2021. So we have no received our renewal period for 2020. I am being passed backwards and forwards between your agents none of whom are being very helpful. They are saying that I can renew next month, the admin console is saying something else and the agent who assured me everything would stay

After inputting my school email and selecting enterprise account, the window showing up for Android apps does not redirect or open up our Okta login page for Cal State Long Beach.

I have been working with Adobe support for over a month now and I also contacted Dell support since it was occurring on a new Latitude 5500 laptop Win 10 Pro that I purchased.  I installed Creative Cloud and Acrobat Pro on it and from that point I keep seeing this message every time I logout and back in or restart the computer.  There are three profiles on the laptop and each one sees the message.  Dell has no idea what would be causing it and Adobe response to my log submission was that it looked like an add-on was trying to install.  I followed their instructions and went to my account on the website and it showed I had NO add-ons affiliated with my login.  It's not causing an issue on the machine other than it being incredibly annoying to see this message consistently after login but no sign of it in Event Viewer, no sign in Task Manager Startup, nothing.  I am almost to the point of wiping it and starting the whole process over, but that is a lot of ti

Got a user who had set up a personal CC account using her work email before finding out she could get it thru the university.  However, when she tried to switch to the university license, it stayed with her personal one.  Trying to be helpful, she deactivated her personal account.  Now when she goes to log in, she gets a message that her account is deactivated.  I've removed her account from the Creative Cloud console and added her back in, but it's still locked on her deactivated account.  Suggestions?

Is there a way to figure out the last time a user logged into the application to access or if they have the latest version using Admin Console?

I am having the following problem: my Adobe account was created in 2019 when the company I was working for was named Arconic. I created my Adobe account with the @Arconic.com email address. In 2020 the company split in half and I am now working for the half of the company that was re-named to Howmet Aerospace. I was given a new email address that ends in @Howmet.com and was taken away access to the old @Arconic.com email address. I proceeded to change the email address associated with my Adobe account from @Arconic.com to @Howmet.com but it appears that my Adobe account is still associated with the old @Arconic.com email address. When I try to create a new account with my @Howmet address - the Adobe system tells me that that email is already in use. My network adimistrator tried to sort things out and was apparently unsuccessful hence my Photoshop and Illustrator licenses ran out today. Is there any way you could possible help me with this problem.

Seeing as though it's ridiculous to actually speak to a representative about this, I'll put it up on here with the hopes someone may be able to help. I currently have a full subscription to all Creative Cloud Products paying $76.99/mo. I've just been emailed saying its not 24% off, so how do I change to this plan??? Or do I now need to cancel my current plan and purchase this one (which seems ridiculous)? Brendan

  The above video explains the process of  'Creating SDL packages'   In the Admin Console, navigate to the Packages tab to create shared device license packages. For step-by-step instructions, see Create shared device license packages.   Click here to see:  STEP 2 & 3

When ordering  CC user subscriptions (VIP for Teams), we always add a PO reference number to the order.The PO reference is extremely important to large companies when it comes to understand for whom the software licenses has been provisioned on the VIP for Teams customer portal. We know which affiliate has placed the order, and can assign the subscription to the right end-user.Sadly, many software distributors do not pass the PO reference to Adobe. So, Adobe just books the CC subscription order under PO: n/a. Adobe should request their distributors to retransmit the customer PO reference number they got with every order.thanks for your feedbackPS: Of course there are other way to manage users, like with VIP enterprise of ETLA. But we just refer to VIP for Teams with this post.

Hello,I have the same issue. Bought a 12 month subscription for students in March this year for Creative Cloud and it shows "trial" or "buy" now for quite some time. Can't reach anybody from ADOBE.Can you please help and check my account as well?Thanks a lot!

All.I need the Dreamweaver cc 2015 Install. An ACTUAL WORKING Latest DWs (I.E. 2019) are TOO UNSTABLE... Espeicailly the updating of Site Files in the Site Manager. I never had any issue with 2015This Link Does NOT provide direct linkhttps://prodesigntools.com/adobe-cc-2015-direct-download-links.htmlPlease advise...Thanks and Kind RegardsRT

I use Creative Cloud with a student membership though my university and have been doing so for the last year. All of a sudden, after the update, it seems like the terms of my subscription have changed and I don't have access to the apps I originally did- no Photoshop no Premiere nothing. Even though I still pay the same amount monthly, I don't own them anymore? I can't even get deep enough into my account to see what has changed, because Adobe just tells me to contct my school. Is anyone else having this issue? I can't even cancel my subscription and restart it on my own. I just want to restore my subscription back to what is was just a few months ago.

Hi all, I've been engaged to attempt to virtualize Creative Cloud apps using App-V. I've done some searching around the place but can't find anything regarding a way to get this to successfully work in the latest CC versions of Illustrator, InDesign, After Effects and Premiere Pro. We have had installation packages created through the Admin Tool package creator and they install fine and seem to be captured by the App-V Packager, however whenever we deploy them to the client machines, they fail to launch and just error out. I've attached a screenshot of the error that we're getting.

I just opened up a Team account and added two staffers' email addresses. But when one of them goes to sign in, she can't find the team. What do I tell her to do?  

Instead of making us battle with extracting from the exe either:Put Adobe Reader in the Microsoft StoreHave the Acrobat Customization Wizard create a single MSI rather than an MSI with an MSTRelease an MSI each time instead of an exe. The amount of pain this causes for Admins is ridiculous.

We do have an Adobe account but has not expired.  Since we are a non-profit organisation would like to purchase non-profit account. My Questions; 1.  Can we renew the existing account and get non-profit account or2.  We have to start for a fresh non-profit license.3.  How to purchase non-profit license  for a team4.  How many members are allowed in a team Your earliest response will be highly appreciated

I picked my Acrobat 2020 Pro .pkg file using customization wizard, enter the serial I have and it spits back an error "The Input installer package is invalid". I got the customization wizard download from the manage enterprise tool on Adobe.com 

I was recently converted from serialized Adobe Acrobat DC to named-user licensing.  On my MAC, I was able to sign-in using my organizational account and "license" Adobe Acrobat DC.  After I closed the program and attempted to re-open Acrobat, I get the dreaded Sorry, Something went wrong error box and am unable to use Adobe Acrobat at all.  The error box suggests signing out and signing back in again, which would be wonderful if I had that option, but since Acrobat will not open, I cannot get that far.   I have tried uninstalling and re-installing Acrobat DC to no avail.  This is on a 2017 MBP running Catalina with 16GB of RAM and plenty of HD space.   Any suggestions? Thanks nate   [Moving to the Enterprise forum... Mod]

  This video explains the process of 'Managing Users' Step 2: Manage admins The primary admin for your institution on the Admin Console is a System admin. The system admin has the rights to perform all tasks on the Admin Console. However, it's always a good idea to delegate tasks to other admins. This decentralizes the admin tasks and specialized tasks are then performed by the roles that most fit those tasks. Create Product admins to create product profiles and add users to the organization. Create Product profile admins to manage product profiles and add users to the organization. See how to manage admin roles on the Admin Console. Step 3: Add users to the Admin Console If you plan to configure your shared devices to be accessible by Organization users only, you need to add these users to the Admin Console. You can manually add users, bulk upload users using a CSV file, or set up the User Sync Tool (for large organizations). For mo

Hi,  I have a couple of questions about the Adobe VIP licences. Wonder if someone here can help me :1- Can you block Cloud access with ENTERPRISE licenses ? I found this in Creative Cloud for TEAMS documentation but when I follow the link there's absolutly no infomration on how to Enterprise licenses are different than Team licenses in regards to blocking cloud access.  My organization wants to block access to certain services, such as storage and community features, available through Creative Cloud. Is this possible?If you would like the ability to turn certain services on/off, then a Creative Cloud for enterprise membership may be a better option. Visit the Creative Cloud for enterprise page to learn more. I was also told about O-GB products but can't seem to find them anywhere. Do these still exist ? How can I purchase them ?  I've asked our reseller and they don't know what I am refering to so a SKU # would really help. 2- Can licen

Hi, I have processed data and recived records in workflow, as we can see total number of records on top of activities on output activity in workflow , so I need to pull that number of records in any way...like in one excel or any other form of output as a result.  ReagrdsGuptaA

Hi All I'm using Adobe DET software that is licensed via the Department of Education - see here:https://fuse.education.vic.gov.au/pages/adobe Yesterday, all of my apps, eg Acrobat DC, Photoshop, etc suddenly started to say that my license had expired and I needed to subscribe. I've now logged in using my personal account, only to be asked if I want a 7 day trial.  Is there anything I can do to solve this problem, like force creative cloud to logout from all usernames? I am a high school teacher and have been using this software for over 1 year now.  Thanks in advance!

I do not find my code. I am a teacher at the HTW University in Berlin since 2017. I am supposed to use Adobe for free, but there is an attempt to charge me again and again this time. It is annoying. What to do?