Enterprise & Teams

I would really use support on the issue I am facing with the Illustrator program. I begun recieveing an error message while starting Illustrator on the computer "The program can't start because VCRUNTIME140_1.dll is missing from your computer. Try reinstalling the program to fix this problem" and pressing open in Creative cloud did not start the program at all. I reinstalled Illustrator with the same result. I contacted my corporate IT department and all they could offer was a 2015 version. After installing it (not knowing which version it was) now I do not have the access to the applications in the Creative cloud at all. It says I need to contact the administrator, however, I just do not have that person listed in my profile and have no idea who it is (waiting still to recieve feedback from the IT department). I hoped that maybe there is someone here who could help me on the issues I am facing?Best regards, Joanna

Been using Creative Cloud for Teams for several years now; downloaded managed packages that the users can't install or update themselves via the packager and then the admin console. Have been placing them on a trusted network share and then installing them on the users computer - this has worked well since the beginning until one of our users machines wanted to update to Creative Cloud Desktop 5 (how or why it wanted to update is another topic). I downloaded CCD from the admin portal, moved it to our trusted install location, setup a test laptop (since I can't use a VM anymore) and tried to install - instant failure after instant failure. Spent a few days trying to figure it out, trying to get in touch with Adobe (who were not answering at all last week) and then finally got someone. They took a look at the system and said - network installs are not possible.When challenged (it has worked for years and here is a CC2019 installer on our network that installs without issue, alo

I am getting this message everytime I open the software. I cannot work!I did uninstall all the programmes and reinstall again for two times but the same message keeps apearing, I also updated my Windows

Turn your ideas and designs into reality faster with Adobe’s new plug-in for Adobe XD! Whether you are a digital product designers or marketer, you can now collaborate at an unprecedented scale with Adobe Asset Link for XD. What’s more, you can deliver personalized experiences across any touchpoint faster than ever before. A shorter digital experience cycle (ideation->creation->delivery) helps accelerate time to value for customers.   Adobe Asset Link for XD is available with the May 2020 release of Adobe XD. Use it to browse, search, and review digital assets in Adobe Experience Manager (AEM) Assets from within XD. Download or drag assets to your XD canvas. No separate sign in is required for AEM Assets. Simply sign in to Adobe XD with your Federated ID or Enterprise ID to access AEM assets. Adobe Asset Link is already available for InDesign, Photoshop, and Illustrator. Adobe Asset Link for XD adds more value to Adobe Asset Link.   Adobe Asset Link for XD piggybanks o

We are using Adobe CC to teach a production-intensive summer workshop. All seven students have Adobe CC installed on their computer, and all seven students have access to the same plan through our university. We are trying to make sure that everyone can access a font called William Caslon. A few of us are able to find the font and activate it without any problems. Several students simply do not have the option to activate the typeface and it does not show up at all when they 'browse fonts' from the Adobe CC application. However, they are able to find that typeface if they search for it via Google. Unfortunately, the page that shows up in response to a Google search does not allow them to activate the font. This transcends operating system. Several students are using a Mac; others are using Windows. It's the weirdest thing.

Hi (In a secondary school) at the moment students have to log in to Adobe CC every time they log into Windows. If they don't then CC apps won't load obviously including Reader.  It is tiresome having to point this out to students more or less every lesson.  I really need a way for a script or an app to take the Windows login username and password, append the school domain and then use that to log in to Adobe CC automatically.. my technicians say this can't be done, I say surely this is happening worldwide in schools using CC and surely it can be!?Any advice greatly appreciated. Sam

How to use Organization licence to my account. They have already give me permission and add me as admin too. Thank you!

I can't find a place to reset the password for a Creative Cloud team member who is no longer employed by us.  Can I reset the password as administrator? 

Hello All, I'm seeing some issues with a number of packages on my internal Adobe Update Server. I have set-up IIS correctly with all of the module mappings etc. but still when running a "fresh" sync it has issues pulling down specific packages.   For example Photoshop (17.0.2.195) attached is the latest log file from the fresh sync. Error code 125 against them. It downloads the validation .xml file into the Product path but that's it. No .zip file or anything that resembles an installer.   Any ideas?

Can anyone tell me how do I go about submitting a correction with Adobe Spark? I am a piano teacher and I found an error in a template that I was using, attached you will see the before template and my after template in green. In the before PDF the white and black piano keys are not lined up correctly, I wanted to make sure this template is correct for the next person.  thanks

creative cloud app opens after every few minutes by itself and asks me to uninstall photoshop. I uninstalled/installed it multiple times but still, this reappears. this is annoying. please help  

How do I disable USAGE INFORMATION in the .msi? I have used the Wizard to turn off all online services but after I install it its not there under Preferences. It somehow reappears after I launch Reader DC a few times, the USAGE INFORMATION returns. Anyone know how to remove this in the Wizard so that it doesn't report the usage back to Adobe? I want this featured to be turned off at the time of install and not have to change this setting after install.Thanks!

Hi Team, Currently as an Admin, I'm unable to remove licnese from user's profile. When I remove and then refresh the page, the products returns back. Please help.  Regards,TC

how to reset password for spark ids in admin console for users ?

Have team Subscription for 4 All apps & 1 Illustrator single app,ask customer service via live chat say can cancel 1 all apps & 1 single app,CS as re open chat when subscription left 1~2 days before renewal,but got delay until Adobe charges the credit card for new term,now Adobe just cancel whole Team (4 license) & 1 single app license.live chat missing, support case totally no people reply,only got email ask resubscription whole team again, reason cant cancel single license, only can cancel whole account license, but at Adobe website state owner(admin) can remove license.then what about the fees they just charges?they remove whole billing history, how to proof?please help, as the designer need use the software for work urgently.

Hallo,Ich habe einen neuen Laptop und würde gerne ein paar Adobe Programm installieren. Photoshop hat super geklappt. Premiere, After Effects oder der Media Encoder brechen nach 1 % Installationsvorgang wieder ab.Woran könnte das liegen? Die Anforderungen sollte der Laptop alle erfüllen und ín der Cloud steht auch bei den Apllikationen, dass der Computer die Anforderungen erfüllt. Ich bitte um Hilfe. Beste GrüßeAlex

Hello all, I'm confused.  If I look up "cost of Photoshop" I find an Adobe page that has Photoshop, and two versions of Lightroom for $10/month.If I log into my Creative Cloud Team account, the only option I can find to add Photoshop is the program itself for $34/month.  What am I missing here?  

My employer set up an enterprise account in March and I couldn't get Adobe CC working then. I went through support which was a waste of time but luckily I still had cs6 on my MacBook...Today, my Mac OS updated and I have lost CS6.I since tried installing CC and apps which I need for my work and nothing is happening. Adobe support were no help last time - is there anything I can do or should I just give up? Right now, Affinity looks a lot less trouble..

HiMy company has lost the pass words for logging in.We need to finish this agreement. And make a new agreement with new passwords.Can you help me? Klas

Hi there!While I'm trying to log in the Admin Console (yes, I am the administrator) I get an error saying "Woooops. We couldn't find what you're looking for". Then the site refreshes and get the same.I've tried in incognito mode and 2 different browsers. Do someone know what can this be due to?   Thanks in advance!   my user name is: (Email ID removed by a moderator, NOTE: This is a public forum accessible to all, kindly refrain from sharing your personal details. For now, I have edited and removed the information.)

I am allowed to manage. I already passed the ccleaner, uninstalled, passed adone cleaner and nothing worked I can't install Teams. Thank you in advance and I am waiting for a help to continue using the creative cloud.My e-mail: (Email ID removed by a moderator, NOTE: This is a public forum accessible to all, kindly refrain from sharing your personal details. For now, I have edited and removed the information.) 

Dear CommunityWe deploy Adobe Acrobat Pro in a Terminalserver Enviroment (2012R2) for 10 Users. As the Company has about 150 RDS Users, we have a total Number of 9 RDS Hosts. The User can not choose, which RDS Host he is connecting to. So here is my Problem: Whenever i login with my Adobe ID and already was logged in on 2 other RDS Hosts i get a message that says, i have to logout on another RDS Host to continue. I know it is beacaus of the limitaiton of 2 devices for the licence. But isn't there a solution for this problem? Users doesn't even know they have several Hosts as they are identical. Adobe credentials are saved in the users roaming profile. Is there anyone with a similar issue? I appreciate any help.thanks, thre100

I noticed the Adobe Creative Cloud App in Microsoft Teams where you can share Creative Cloud assets.  I'm wondering what exactly this involves...I use Adobe Campaign to create email Newsletters to about 700+ reciepents.  Can I somehow share this w/in Microsoft Teams?  Would you have to have an Adobe account to view it in Teams?  Since Campaign is mainly used for email sends, maybe I could use the Newsletter templates on Adobe Spark and somehow upload these into Teams on a weekly basis?  Any thoughts?

Hello The company in which I work with two Adobe licenses is able to connect 4 macs in total. The same person manages the two licenses so even username, mail, account... Normally both licenses should appear on the company account but just one appears. How to solve the problem Thanks for your help

Hi, We just bought a 1 year licence for ONE Acrobat DC. First time in this %%$ system. How can I just basically install the programm on the user 's pc???I don't care about management console, and packs and whatever.We are small business with 4 people here.The license is attributed to one user (its email declared during the buying process) okso now ??? the email Adobe sent to this mail box contains a link to setup but its asking for connection. this user has no adobe account (or maybe he have now the licence has been associated to him) and password .. what should I do.I understand nothing to this mess. Thank you for any help