Enterprise & Teams

Hi,  Not sure if this is the correct place to post this, if not, please let me know.  I have a strange issue with the API endpoint https://usermanagement.adobe.io/v2/usermanagement/.  I wrote a small Java program that gets a token and calls the above endpoint to retrieve the users from our organization, running the program once is fine, but running it a second or third time I receive a 429 with a retry-after of over 30 mins. Calling the same endpoint from Postman directly after is fine. I can't imagine hitting API limits after only doing 2 calls (retrieve an authentication token and calling the usermanagement endpoint), so is there something else going on here? Happy to get some help! Sietse

for more then a year, a colleague of mine has major problems with her Adobe accounts.She has an Adobe pro account with her personal e-mailadress. On the same computer, she has an Acrobat Sign Solutions for Business account wich she shares with an other colleague (so one account with 2 login adresses). Making PDF's with Adobe pro takes very much time (1 -2h for like a 200pages document). Since a few days however, she can't make PDFs anymore. After selecting the folder where to save the PDF, a message pops up, stating that her account has not been renewed or has been desactived. However, this is not the case at all.When I sign in with her account on my pc, everything works fine. Is there anyone facing similar problems or does anyone might have a solution?besided switching accounts, we also already tried the solutions stated on these pages. Nothing seems to work.https://helpx.adobe.com/acrobat/kb/error-pdf-creation-cannot-continue-old.htmlhttps://helpx.adobe.com/acrobat/kb/error-pdf-

Hello folks,We have an AEM Scheduler which executes some query and get the results. Usually we check the query which it going to form in real time and execute in queryPerfomance tool to understand which index it picks and if need be we reindex the custom properties. Basically we fine tune it before considering to execute from the Schedulers/Servlet/WFs.Offlate we observed a strange behviour where the query which executes from code takes almost 500s whereas the same exact query if we run in the queryPerformance tool it is just 2 ms, in the same instance and at the same time. Anyone know do we have different settings for the one which runs from the bundle/code and one which runs through queryPermance tool? <your-domain>/libs/granite/operations/content/diagnosistools/queryPerformance.htmlThanks,Mrudul@7650794 

We’re excited to roll out powerful new updates that make managing Frame.io users and automating workflows easier, smarter, and more secure — all through the Adobe Admin Console! Go to Admin Console Manage Frame.io Users Seamlessly with Adobe Admin Console Eligible Frame.io accounts can now manage users with a single Adobe identity, providing a unified and streamlined experience across all Adobe products and services. Who’s Eligible? Frame.io Enterprise accounts created on or after October 15, 2024 Frame.io Team plans purchased via our telesales team Organizations not using the Global Admin Console Existing Frame.io V4 Enterprise customers (contact your Adobe account team for migration details) Legacy V3 Enterprise customers must first upgrade to V4 before moving to Admin Console Key Features User Management FlexibilityDepending on your organization's needs, you can manage users individually, through bulk CSV uploads, or via automated syncs. Frame.io User Roles at Your Fing

I need to access Illustrator. When I click to open Illustrator, edit an Illustrator file, or open Adobe Creative cloud, I got error messages telling me to reinstall the software. When I go to my system settings and select uninstall for Illustrator or the Adobe Cloud, the same message appears. I have tried re-downloading which is the only thing I can do successfully. When it downloads successfully, it automatically closes out the app and nothing happens afterwards. I have a time sensitive project and I've already spent my whole work day trying to troubleshoot this issue. I uploaded the error messages I received and to reinterate: the same 2 messages appear when I try to open any Adobe app, including the Adobe Creative Suite and I get the same message when I attempt to uninstall any Adobe app.

When creating a new package in the Adobe Admin console, there is an option to automatically bypass the internal update server if it is not available and connect to Adobe update servers for updates. However, it is doucmented this does not work for Adobe RUM.https://helpx.adobe.com/enterprise/using/update-server-setup-tool.htmlWe routinely run Adobe RUM to automate updates to the Creative Cloud applications and it works great for our devices that are onsite. Many of our devices are remote and we do not want all of that traffic going through our VPN connection. Can you please add the functionality to bypass interal update servers for Remote Update Manager?Thank You!

Hallo zusammen,  unsere über VIP erworbenen Lizenzen laufen zum 16.06.2025 ab. Nun bin ich aber ab 01.05. bis 30.06.2025 nicht im Unternehmen und würde deshalb gerne Lizenzen schon jetzt verlängern. Der Support meinte, dass das nicht ginge, weil eine Verlängerung erst ab dem 17.05. möglich sei. Ist das wirklich so? Was muss ich tun, damit die Lizenzen schon jetzt verlängert werden. Ich würde sogar noch eine zusätzliche Lizenz benötigen. Vielen Dank für eure Hilfe schon jetzt!

Hi! We would like to have a function where Creative Cloud automatically update Adobe apps for all of our users without the users themselves having to toggle the update button. In fact, it would be great if the Auto update could be greyed out so it is only Admin centrally in our company who can decide whether the Auto update should be on or off for our users. This Auto update, (if set to Yes by the company Admin),  should then update any Adobe applications to the newest versions as soon as there is a new version available. Is this something you are working on or planning?  

Some good friends have an ETLA contract with Adobe Creative Cloud Pro with Adobe Stock. The contract is scheduled to be renewed for the second year in July 2025. Will it become Creative Cloud for Enterprise All Apps—Edition 4 at the time of renewal? Please let me know. Best Regards

I paid in full for a year for the Adobe pro which included online.  Now I keep getting emails saying to update my payment method and when I login the landing page also shows I need to update the payment plan.  However, when I go to the admin's purchase page it shows my plan is active until 2026 and paid for in full.  

I want to know how to cancel the payment for Adobe,I try to contact but it can't do anything ,please contact me.

I got a free trial of Creative Cloud All Apps and I'd like to cancel the plan. When I follow the steps listed in the help link (https://helpx.adobe.com/account-billing-next/manage-plan/cancel-plan/cancel-trial-subscription.html), I get stuck on step 2. There should be a Manage plan option under plans, but the webpage says I have no paid plans. And yet the blue bar says I have a 14 day free trial. I'm really trying to cancel this free trial ASAP. Can anyone help me?   

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We recently upgraded our Adobe Acrobat licenses to an Enterprise account and are trying to apply least privilege access.  The minimum role needed for a help desk member to manage users is "User Group Admin", but this group still allows its members to assign this role to other members.   This seems counter-intuitive to allow user managers to be able to delegate the same role to as many other people as they wish.  Shouldn't assigning role membership be limited to the System Admin role? Also, any possibility of allowing System Admins to create custom roles with granular permissions and the ability to turn off notifications for role changes? For reference see this document: Administrative roles

We want to deploy the Acrobat 64-Bit Unified install in our computer labs with the option to run in reduced mode deployment activated so users don't have to login in to use it like Adobe Reader. However we also have Shared Device Licensing enabled as these are shared lab computers, but this seems to force login to launch. Are these two features incompatible with each other? Is there a way to get what we want without disabling Shared Device Licensing? Thanks!

Hi all, I am looking for some advice on using Adobe in a AVD environment. Users have Adobe Acrobat Pro licenses and are using these to login locally on their devices however, when trying to login from within a AVD session they are hitting the device limit. What would you recommend we do to license users when accessing Adobe from within their AVD session? As we already have Acrobat Pro licenses would we need to purchase a further license or completely change our licensing to allow users to use Adobe outside of an within AVD? Many thanks,Sophie

I've looked everywhere and can't find this documented anywhere hope you all can help. If we own a license for Adobe Acrobat Pro through the perpetual volume license program and have used it on a computer and that user leaves, can we then reuse it on another computer/user if that first user leaves and is no longer using the license? I know with Microsoft OEM versions are stuck on the one computer you installed them on and volume license keys are reassignable but I'm not sure how it works with Adobe. Thanks so much!

Is there a way in Admin Portal to monitor the usage of Acrobat Pro license users? Thank you.

Not sure if this is the correct way to submit a feature request. The Feature Request page (https://www.adobe.com/products/wishform.html) seems to redirect requests for the Admin Console to this forum. We are interested in seeing if a License Usage report can be added to the Adobe Admin Console. It would be great to have a way to generate a usage report to help reallocate license to users that would need it the most. Let me know if this is not the correct location to submit a feature reuest.

  !!! Danke für Ihren freundlichen telefonischen Support !! Der fällige Rechnungsbetrag wurde gezahlt und ist auch bei Ihnen bereits verbucht worden. Diese Information hatte ich über den Support nachgefragt und wurde so mündlich bestätigt. Die Belastung meines Kontos ist nach Überprüfung bei mir erfolgt. rechtzeitige Bestellung wurde auch beauftragt, ansonsten hätte ich keine Rechnung erhalten! Laut Rechnung hatte ich ein Zahlungsziel bis zum 17. April. Bereits heute am 15. April gegen 15:00 konnte ich nicht mehr auf die Applikationen zugreifen. Angeblich ist die Lizenz Abgelaufen. Diese Meldung kann ich über die Menüoberfläche nicht bestätigten. Dort sehe ich die Verlängerung bis 2026?  Eine Begründung dazu habe ich bisher nicht erhalten. Wie es weitergeht? Hoffe das ich morgen wieder Arbeiten kann. Mfg.   Rolf Schuh     [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Im experiencing the same problem and not show hpw i can get out this scam

Got a trial link to the enterprise license, and I am trying to redeem it with an account. I am stuck in this page, and the create account button just keeps spinning.I was able to redeem it initially with another account.  (emails below are an example..):1. Main account had an email abc@test.com2. Trial requires another user account, so with the advice from the support person, I changed it to def@test.com.3. I've been trying to sign up with def@test.com 4. stuck in the initial account creation page.

Adobe add-in is not working for MS word.It works fine with outlook and excel.Both office and adobe is updated to last version.Tried to re-install both but the issue still happens.  

It seems there's a misunderstanding with our Adobe Creative Cloud subscription. While we used my son's school email for a student rate ,directly with Adobe. Adobe is now incorrectly associating it with a school organisation enterprise plan. Worse, they're charging nearly $65/month which we cannot change or cancel.

Why does it not show the leave organization button?