Enterprise & Teams

Hi,I work for a very large ad agency with a site license. We all have cc 2014 installed on our work desktops and our mobile laptops. Since we are all logged into the same enterprise account, we cannot backup and use our individual preferences across creative cloud. If I change my preferences, everyone's prefs change as well. (It took us a while to figure out why our preferences kept changing.) Another issue is we cannot store files in our creative cloud account because there over 200 people logged in with the same account and it gets very confusing and unorganized.I would like to be able to share my preferences between my laptop and desktop as well as use online storage without having 200 other people's stuff in there too. If I log out of the enterprise account and into my personal account, I get constant reminders to buy Creative Cloud.There has to be something I'm missing here. Adobe can't be that short sighted to think that an entire agency under the same shared account would work.A

Hello,I'm thinking about deploying an AUSST and I can't seem to find any good technical information about how the system works. Do the clients all pull the information all at once from the server? How many clients can one server support? Is there any documentation that gets more in depth about the requirements?Thanks for your help.Steven

I had two occurences of this so far. I download different CC Packages via CC Packager on Windows.The package I last tried just consisted of Photoshop and Acrobat Pro, German, Windows 64.First we install the "Exception" which works flawlessly as it seems, as Acrobat is installed.Then we start the MSI and everything seems fine till then end, but when we want to start Photoshop we do not find it.Re-running the MSI does not help.Any suggestions?

Hi,i have two questions about how to license Acrobat Standard.If I install Acrobat Standard on an Citirx-Environment.And i also install Acrobat Standard on 2 other Server.On Citirx there have 100 User access to Acrobat Standard.On the other 2 Server only 5 User have access to both of these 2 Server. These 5 User have also access to the Citirx Environment. So I have 100 unique user, but in sum i have 110 user if i count access on all 3 Servers. How many licenses i need for this szenario?The other question is, if i have installed and licensed Acrobat Standard on an Device and this Device can also access Acrobat Standard that is installed on the Citirx Server.How many licenses i need?Thank you for your advice.BRMarkus

We are looking to move all our desktop Pc's over to a Virtual Desktop environment but we have some users who use Creative Cloud....how difficult is it to use/setup Creative Cloud on a Virtual Desktop??

I am attempting to load Captivate using the Creative Cloud Package installer (https://www.adobe.com/go/ccp_installer_win). I have the license information but the product is not installing as I am receiving the following error conditions./5/2016 11:55:22[INFO] AdobePackageBuilder - Logging Level verbosity Set  to 44/5/2016 11:55:30 [WARN] AdobePackageBuilder - Failed to open the ExceptionInfo file handle(80)4/5/2016 11:55:30 [WARN] AdobePackageBuilder - Failed to properly create the exception information fileAny help would be appreciated.

Creative Cloud Packager now included Acrobat Pro DC as part of the build section for installation rather than an exception.  We used to use the Adobe Customization Wizard to make changes to desktop shortcuts and other settings when it was part of exception and that would work fine.  I can still install Acrobat Pro DC by referencing the Acrobat.msi file buried 5 folders deep under the cloud packager build folder, but then there is no license for it.  How can I get the cloud packager to install acrobat.mst customization and still maintain the CC license? 

HelloWe are about to move our University licence for Adobe Creative Cloud to VIP. Most of our users have 'managed PC desktops' which do not have 'Admin Rights'.Are Admin Rights required for:initial install of Adobe Creative Cloud from the user portal.upgrade of Adobe Creative Cloud Applications by the user from the user portal. download and install of fonts from the portal.Is there are management console that deploys Adobe Creative Cloud and 'solves' the issues that I anticipate?RegardsDave---Dave BleasdaleOperations CoordinatorISS, Lancaster University

When I retrieve a license number for Adobe Acrobat Pro DC 2015 I do not show a selection for it.  Our licensing screen shows Acrobat 11.0, 12.0 Acrobat Professional 12.0What product name and version do I select?I am responsible for tracking the orders and assigning our help desk folks to help users install their software.

I lost my my Adobe Pro in a fire and need to reinstall the program but it is not allowing me to.  Can someone help?

Will the apple Pencil work with Lightroom Mobil?

we have acrobat readers , either XI and DC , installed on windows 10 clients .even if they are set to autoupdate the users get prompted the updates are ready to be installed and when they click on it they are asked for credentials .We obviously don't want to disable AUC but wishes the the ARM service would autoinstall updatesIs there a way ?thanks

When attempting to manage enterprise I have been receiving this error for the past two days.  I have tried using another browser and ended in the same results.Please try again laterWe are working to improve your Enterprise Dashboard experience.

HelloIs there a way to unzip a file in extended script without using package() and unpackage() ?Since it doesnt support ActiveXobject and also JSzip() .Any suggestions please?Thanks

hi everyone i bought a creative cloud for team's license with my personal adobe IDthis license is used in a commercial context for my company,so i need to know if there's a way to migrate the product from my personal account to my company's ENTERPRISE IDthank you

I am trying to configure Acrobat Professional DC for distribution via SCCM 2012 R2. I have added our serial number, granted offline exception and Disabled online services. When attempting to save the MSI I received this error message:Acrobat Customization Wizard DCUnable to Submit Changes,MSI Set Value failed, Error Code = 259.This post is now 2 months old and I'm still looking for help with this.

Hi,Trying to serialize CS5.5 premium and have used AAMEE 2.1 and 3.1, both indicate "The media is not supported byt his version of AAMEE...Any Ideas?thanks

I have purchased Creative Cloud under a CLP 5.0 LICENSE PROGRAM - GOVERNMENT. We want to install it on a Macbook which can then be loaned out to different members of the team when working away. I'm concerned this may be perceived as multiple users sharing a licence and want to confirm we're allowed to install/use it in this way. Please could someone advise? Thanks

Hi,I use to update Adobe Reader on computers WSUS and I need the last update Adobe 11.0.15 like msi file.From the site adobe I downloaded the file AdbeRdrSecUpd11015.msp - please tell me how can I get from them file msi ?????Mayby somewhere is please where Adobe have msi files to updates.Thank you for help.M

I have downloaded Acrobat Standard DC from 2 different locations, and it always contains the Pro Installer.

I'm trying to do a custom install of Adobe Reader DC using the customization wizard. I would like to set some HKCU registry keys to disable certain things in Reader DC. For some reason, the registry keys are not being set in HKCU after the install. There's a similar thread here https://forums.adobe.com/thread/1849422, but according to Rave, an Adobe employee, this issue was resolve with the latest version of the Customization Wizard. I tried and I'm still experiencing the same issue. I don't know if this matters, but I'm trying to install Adobe Reader DC on a 64bit Windows 7 Enterprise machine. Customization version is 15.010.20056. HKCU keys have been set in customization wizard.After the install, the RegistryHiveName key is still present in HKLM\Software\wow6432Node\Adobe\Acrobat Reader None of the HKCU entries are added after launching Reader DC for the first time.Any help would be really appreciated.

I have an Adobe Update Server set up in my LAN, and I deployed the "AdobeUpdater.Overrides" file to my client machines. On my test computer, I can see from the log that RemoteUpdateManager can connect to my AUS, and download the updates, but then, it fails to install them. I'm not sure what's wrong, and I'd appreciate the assistance. Please see attached log of last two attempts:04/07/16 10:12:18:639 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 |04/07/16 10:12:18:649 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | ##################################################04/07/16 10:12:18:649 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | ##################################################04/07/16 10:12:18:649 | [INFO] |  | AAMEE | Utilities | RemoteUpdateManager |  |  | 575515 | Launching the RemoteUpdateManager...04/07/16 10:12:18:649 | [INFO] |  | AAMEE | Uti

Hello,I have a problem during the pack creation in Creative Cloud Packager, there is two "same" selectable organisation.The first one named "Centre Professionnel du Littoral Neuchâtelois" offert a licence type "named license" or "device license".The second one named "Centre Professionnel du Littoral Neuchâtelois" (same) offert only a license type "named license".My question is why do I have two organisation ?Thanks a lot.Pellaton Romain

We're interested in licensing Adobe InCopy CC (2015) for a few users, but we want to first deploy/install the trial version so these users can use/test InCopy and make sure it meets their requirements. I could manually download/install the trial on each workstation, but we much prefer to use central/silent deployment strategies as much as possible, to be more efficient and least disruptive/intrusive to the user as possible.Can we use CC Packager to generate an installer for a trial version of InCopy CC and if so, how would I go about it?Thank you!

Can you install Adobe Acrobat Standard DC on a Windows 2012R2 Domain Controller as a shared printer?I tested Adobe Acrobat DC (Free Trial Version) on Windows Server 2012 R2 Workgroup and was able to set it up as a shared printer, successfully printing from a Windows XP laptop.  Installing Adobe Acrobat DC Standard to a Windows 2012 R2 Domain controller, I am able to set it up as a shared printer, but all of my Windows 7 client print jobs return as "Your file waiting to be printed was deleted". I do see in my Devices and Printers "Adobe PDF on SERVER (redirected 2).Local PDF printing from the Server works just fine.Is the functionality I'm expecting unsupported?