Enterprise & Teams

TL;DR - I need help uploading ".aic" files to my Cloud Files, but I get an error message "Filetype not supported". How can I solve this? Here's the long story:After deleting a user from our team and reclaiming his files I received a download link with two .zip files (Cloud Documents.zip and Libraries.zip) containg all of the files he stored in the Adobe Cloud. I expanded the Cloud Documents.zip and because we work mainly with Illustrator, most of the files had the ".aic" extension, which stands for "Adobe Illustrator Cloud File". Now what I need to do is upload those files to my Adobe Cloud files, but I keep getting an error message "Filetype not supported". I have tried uploading them to my Files Cloud from both http://assets.adobe.com/files and directly from the Creative Cloud app, but I keep getting the same message. -----Already tried these solutions, to no avail.-Tried Adobe support but they are as helpful as a rock. -Renamed file extensioins fro

I'd like to have access to Subtance Painter for my lessons. I'm a student, as noted on my customer profile, but I'm told that I'm not eligible. How can I resolve this? 

request for several app like illustrator and premiere pro etc. i did request before 1 months and the administrator don,t give access. what did i do . please help me

We have set it up so that users are added to the Admin Console by adding the user to an AD group.  That seems to be working fine (adding and removing).  For some reason there have been few instances were users were added to the Admin Console and I'm not really sure how.  They were never added to the AD Group, they just showed up.  I never assigned them a license for a product, so they are using anything.  I am unable to remove these users from the Admin Console.  It lets me select (check) the user, then click Remove, and I get an acknowlegdement that they have been removed.  Refreshing the page, the user then shows back up.  I have tried from more than one browser and from different machines.

We have teams subscription to Adobe and the one and only user is now gone from the company. We are unable to find admin access to change or cancel the subscription. What is the best way to get assistance on this?

Reading everywhere that running out of credits won't stop but rather slow things down? will this also work with the API or will running out of credits cause this to stop? Thanks in advance. Cheers!

Buenos días, Dispongo de una cuenta de empresa de la Junta de Andalucía y desde hace unos días me aparece mi cuenta como que ha cumplido. Cuando contacto con el administrador me dice que está todo en orden y así es en Creative Cloud y en otros equipos de la escuela en los que he iniciado sesión. Sin embargo en mi ordenador me sale este mensaje, no sé s es porque tengo dos perfiles (uno personal que no sé de donde sale) y el profesional. O porque mi ordenador está obsoleto, es un MacBook Pro (Retina, 13 pulgadas, finales de 2013) y el sistema operativo (no me deja actualizar más) es Big Sur 11.7.10. Si alguien me puede orientar, gracias.

I have a random reoccuing Adobe charge on my credit card for $29.99/mo. I don't have this charge anywhere in my account. Is there a way to locate where this is coming from without contesting this with my credit card company? It would be a nightmare to cancel my corporate card. 

Hi Team,Facing issue with AcrobatReaderDC upgrade using  "AcroRdrDCx64Upd2400220857_MUI.msp" file Adobe Acrobat (64-bit) 24.002.20857 with exit code [1603].please find the few log points below: Windows Installer installed an update. Product Name: Adobe Acrobat (64-bit). Product Version: 24.002.20857. Product Language: 1033. Manufacturer: Adobe. Update Name: Adobe Acrobat Reader (24.002.20857). Installation success or error status: 1603.Adobe Acrobat (64-bit) -- Configuration failed. Windows Installer reconfigured the product. Product Name: Adobe Acrobat (64-bit). Product Version: 24.002.20857. Product Language: 1033. Manufacturer: Adobe. Reconfiguration success or error status: 1603.

Unsere zugeordneten Anwender können ihre jeweiligen Lizenzen nicht mehr erreichen.Im Admin Center sind die Lizenzen gekauft und auch zugeordnet, aber ....es kommt immer eine Fehlermeldung und die Programme sind nicht erreichbar.

Despite the Adobe Creative Cloud Desktop (6.4) app being listed as compatible with macOS Sequoia, when attempting to install the macOS (Universal) package, as created via the Admin Console, the following error is provided. [1] I've tested this on two separate macOS devices that meet the minimum system requirements (e.g., MacBook Air M3 and MacBook M1 Pro).    Adobe apps compatible with macOS 15 Sequoia

I need a way to use two different logins with Adobe products. I want to use a corporate account for Adobe Acrobat and a personal login from Creative Cloud. How can I do this? If it's not possible now, can you please add this feature?

The company I work for purchased Adobe Document Cloud Pro for YERO Internatıonal Education, but now we cannot find the username and password. I only have the credit card payment receipt. Is it possible to recover the username and password with this information?

Requesting Adobe's attestation of compliance such as an ISO 27001 certificate, or a SOC 2 Type 2 audit report or a 3rd party penetration test report.

Here's an example output from running this - cleans up Acrobat but everything else is installed.  

Hello,Is there a support email for Adobe?I would like to know if there is a way to download security updates to deploy through an RMM tool we have or MDM.  Is this possible without an Adobe Update Server or RUM?I appreciate any answers this community can provide. Thank you!

It seems like every year when we renew our Adobe license some of our users receive an email telling them they no longer have access when in fact they still do have access.Has anyone else experienced this? Or is there a way to turn off these emails going out in the Adobe admin console?

Hello, I am in secondary school and I am currently trying to buy the student plan, but I am facing some problems. First off, my school email does not have ".edu" or any of that, so I used my real email. Now adobe is asking me for information like My school. When I try to fill it in, only universities come up, when it is said any student can have this plan? It is also asking me for my "study domain", but I am just a normal student? And last it is asking when I will get my diploma, which to be honest I don't know if I need to fill it in because it is secondary school? Can I still get the plan even if I am not in university? Sorry if I posted in the wrong category

The platform does not allow cancellation, it has to be done through the chat, but they leave you hanging all the time, it's been two days since I last cancelled my plan, SHAMEFUL!!!!!

Hi, I recently purchased 5 x extended licenses but am unable to download my VAT invoices.  I can see them listed in my 'Orders and Invoices' section but nothing comes up when I click on them.  Any ideas would be gratefully appreciated. Thank you in advance.

I am currently running the Windows 10 pro 20H2 19042.804. My laptop is 64bits and I have 16gb of rams. However, Creative Cloud says it is running in compatibitly mode and stating I need to upgrade my OS to Windows 10 version 1607. Now I cannot download photoshops or update any of my softwares. Please help! 

... if on a student deal of course.  

We support over a three thousand people and for our yearly renewals we cannot really ask every person if they are actually using the software. We would love if the Adobe Admin Console gave us the ability to track this. Even something as little as the last time they hit your authentication server would be sufficient, but if you could report actual minutes of use time per time period in some sort of report that would be amazing for so many reasons.

(Sorry, English is not my first language)Got a new PC, great memory space and 32 RAM, GPU and CPU is updated, 100 Hz, and got nothing else than just Creative Cloud and their apps installed (Illustrator, Photoshop, In Design, After Effects, Media Encoder, Animate)Only one that's working all good it's Photoshop. Illustrator it's missing some plugins and launches 2 error messages afterwards. Media Encoder and After Effects do not open at all when clicked and supposedly installed. Animate used to not work and appear the send feedback message but I went back to Windows 10 and started working out fine. I don't know if it's a corrupted file in my PC, a missing one or it's the PC capabilities...I'm in a dead end. Would appreciate your help.

My three colleagues and I are all Creative Cloud for Teams (all apps) license holders. If we purchased four of the new Logitech MX Creative Consoles, would all four of us be eligible for the free 3-month period, or does this only work for non-Teams memberships? The terms & conditions page is not quite clear on this. Has anybody here in a similar situation already have experience with redeeming the offer?