Enterprise & Teams

Hello. I recently moved back to a previous school, which has paid for more, if not, every Adobe application. I would like to access these programs, although, my Adobe Enterprise account has not updated to the new school and is still with the school I moved from. I'm relatively sure this will update itself eventually like it did when I moved to another school, but I was hoping there would be a way to speed the process up? Thanks!

Error 195 occurs if the device that you're trying to install on does not meet the minimum system requirements. Before you deploy packages, do ensure that the target systems meet the minimum system requirements of the apps that you're trying to install.   You can review the system requirements for the latest Creative Cloud apps here: OS support for Creative Cloud apps.   Hope this helps. Lets us know in the comments below or post in the community.

My company has recently swapped up our CC accounts from individual profiles to a teams profile. When we transferred we were told it would be a seamless transfer because it would still be the same account names - just under a new system. When this occured my Libraries did not transfer with my account. I use my creative cloud libraries for all my asset management and have 100 GB of data saved in it. I am wondering what options I have to get my libraries back. I tried to share the libraries from the old account and then copy them but all the links in my projects are broken (this is hundreds of links and not easily redone) and all the links for my past projects would need updating too. Is there anything I can do to get my libraries back and linking with my InDesign projects?

When users on our Shared Device Licenses request licenses for specific desktop applications from our Admin Console, we would like to have the following automation/response options added that are not currently in the Admin Console.  To grant an Adobe Express license, instead of a license to the desktop application the license they requested. Express is in a separate entitlement on our console. Currently, the options are binary: either we grant them what they request or we deny the request.Custom Deny responses. We would like to have the admin console provide the ability to customize the denial message it sends in response to requests for Creative Cloud licenses. Currently, we work around the lack of customization on those denial messages by sending bespoke email messages to the customer, explaining in more detail why we denied their request or what they can do instead of this process to request a license for their desired application. The bespoke emails are not scalable or convenie

Hi! I am a student of UIUC, and our webstore offers the access for Adobe Creative Cloud Enterprise Access for free. However, after ordering it this morning and then log-in and log-out again after two hours of waiting- I still don't have any access to any plans. I did the same thing after 8 hours, nothing changed. I have reach out to the school, but I am wondering if there is anything that adobe could do about this. Thanks.   [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

Hello, I currently have one license for Creative Cloud All Apps. I want to add another license for the same product. If I add another license, will I then be able to use the Creative Cloud All Apps product on four different devices at the same time? Thanks!

Hi,I'm trying to install a pack on a brand new computer, but can't seem to succeed. I've done it once in the past on other computers without any issues, so I'm a bit lost at what could go wrong. The computer has enough RAM (32Go), a new processor (12th Gen Intel Core i7-12700F 2.10 GHz), the recommended GPU (NVIDIA RTX A4000) and an up-to-date version of Windows (see attached screenshot). I used the same Ethernet cable as I did for the other computers in the past and I have no issues downloading other softwares online. I also disabled the live protection from Windows Defender, which is the only antivirus that is on the computer.No other softwares were running during the installation, including processes linked to Adobe or Creative Cloud.  I tried with an older Pack first, then created a brand new one today. I used the Adobe Creative Cloud Cleaner Tool to clean everything, just to see if it would help. No matter if I try to use the setup.exe file or the MSI one,

I am from Studio Kelp and have consistently paid for Illustrator since May 2024. Recently, I've noticed a fee of Rs.1675 being deducted for Adobe Systems Software. Can you help me understand what this charge is for?  

Hallo,Ich habe ein Problem und kann nirgendwo Hilfe finden. Ich habe ein Probe-Abo abgeschlossen, was ich gerne kündigen will. Der Button zum Konto-verwalten fehlt jedoch komplett. Da steht nur ich hätte ein Abo für Unternehmen abgeschlossen, obwohl ich eigentlich eins für Studenten ausgewählt hatte. Wo soll ich mich melden? Mein Probe-Abo ist abgelaufen und ich will nicht dafür bezahlen, wenn ich es eigentlich kündigen will!Hoffe einer kann mir helfen.

buen dia, quiero adquirir el creative cloud empresarial, pero no tengo claro cuantas licencias vienen con el paquete o como adquirir mas y cuanto aumenta el precio con cada licencia.de antemano gracias por la ayuda

I work for a state education organization on a grant funded project on the far west side of the state. The project is migrating back to the state department of education offices on the far eastern side of the state. This is a major project. I orginally held a project based adobe account but the office assistance for my organization was tasked with opening an organizational Adobe account for all employees (me included). In April I woke up to find my project account closed and had to go through a major headache with Adobe support to get access back to my individual project account and have those files moved to my new organization account. This was a problem from the get go, because the project was moving back to the state and the Project account needed to re-assignable to the new department of education administrator. State agency now has their own Adobe account and I need ADOBE to migrate these cloud files to the new State Department of Education account from my regional educational org

Since upgrading to Business, we are not able to share all the Creative Cloud Documents (especialliy Lightroom files) via Creative Cloud (folders and images) which are currently linked to one mail address. I would like for all colleagues to have the same access and rights to the Lightroom Files, so for us all to be equal collaborators with full access. So that means i want to share my storage with the other members of my team. how does that work?

I ran into a brick wall with the chat bot, so I'm coming here for some assistance. A couple of years ago, my company decided to pay for a subscription to XD for one of our vendor's staff members. I added our company card to her personal account and we were billed appropriately for the initial purchase and one renewal. In November of 2023, this user stopped working for us and her company added her account to their enterprise Adobe plan. I logged into her account and confirmed that my billing info wasn't present and her account was tied to their enterprise account. Currently the account has no plan and no billing info associated with it. However, I received a charge on my company card for another year of XD. I confirmed with the vendor that they definitely don't have my card on file and they didn't receive an invoice on that date. I need to find out why/where my card is still tied to an XD plan and cancel the plan/remove my card. Help?!  

It was found recently that some freelancers had been using their personal accounts on work PCs as well as bringing in their personal laptops. They were told to stop using the accounts at work but also told that their PCs needed to be formatted.  Is this correct? Wouldn't it suffice to simply logout of their personal accounts while at work?There are a bunch of people formatting their PCs as I type this...

I've been trying to get Adobe Ilustrate and Adobe Cloud on my Windows Laptop and when I try and open the installers, but none of them actually open, they just slighly load but never open. I've tried almost everything I can find but it hasn't yet worked.

All, I bought a license, added a user to that license and had the system sent out an invite.  When the user tries to access - she's getting a message to buy a license.  HELP, PLEASE!

  Imagine this scenario: You have multiple individual files and are overwhelmed by the thought of converting them first and then stitching them together after the fact. This is where Adobe Express PDF Quick Actions comes to the rescue.     Go to Express   Accept Offer   Admins: If your organization has at least one Creative Cloud for enterprise subscription, you can assign the free membership to users. Learn more.   Follow the steps below to give it a try! Step 1: Go to the Documents tab in Adobe Express.   Step 2: Choose the Quick Action for Combined Files.   Step 3: Add the files you want to combine and 'check' 'Select all' once ready.   Click on download, and that's it... Use Adobe Express PDF features to combine and create a single PDF  by combining files in various formats that started out in different programs. Access quick options anytime, anywhere to combine a PNG photo, an

No matter if it's a photo or a video once i select it it never loads the image. I have projects to uplaod and it's been days that this issue is still ongoing. would it be that there's no more space? where would this show up? thank you!!

Is it possible to reach out Adobe Corporate office  through email? Or any direct chat? Noone respond to my calls so I want to reach Corporate office`s representatives in any other possible way. Thanks! 

Sitll no word on, when adobe plans to fix their issue in the admin console about claimed domains, if we have a claimed domain we cannot create an adobe ID for that user,  which is beyond frustrating to say the least as we have users that have off network machine that cannot use federated id's.  they are just not taking this issue seriously, it beyond infuriating by adobe to have done this change. no ETA no nothing.  

Hello all, Could you please advise on how to change the Adobe Account name (not the public name, not the screen name)? I'm an Administrator of an Adobe Target user group and there are a couple of accounts that do not have any names attched to them - so they're being displayed as "null" when updating activities in Target. The fields are not editable when trying to update through https://account.adobe.com/profile or through https://account.adobe.com/profile?editAccountName.Thank you!

When trying to install Adobe after effects on my new macbook pro, I am getting the following message. "Another installer is currently running, which must be closed before installing this product.  Please close other installers."  I do not have anything else running.  I have shut down my system and upon starting up again, immediately try the install.  I get the same message.  Any suggestions?

Hello, I have no option to cancel my subscription or manage my plan (the button is missing). The billing options are also not available to me; there isn't even a window for that. I logged in with my private email account and all those options were available, so this isn't a browser issue. How do I cancel my subscription? 

We have an AUSST- server which downloads the fresh and incremental updates for certain Adobe products.This works.We have a client with Adobe's RUM and at 2 locations the client-config file created with AUSST.The only thing i get from RUM is Returncode 2 when i run it as: RemoteUpdateManager.exe in an elevated CMD. It should then update all products.When i specific ask to update Illustartor (>RemoteUpdateManager --productVersions=ILST -(-action=install))It also only wants to update Acrobat but exits also with code 2. How to solve this?! I can't make ... from UpdaterCore failed for CFU errorCode(212) curRefId((null)) errorCodeString(U41M1C212). Here is the content for the RemoteUpdaterManager.log  and the PDApp.log 08/19/24 15:06:37:794 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10436 | ##################################################08/19/24 15:06:37:794 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 10436 | ###########

Really tired of having to deal with customer service that knows nothing about this product.  They also like to just put people on mute and not respond.  I have been sitting here for 15 minutes with no response, no warning theyre going afk.  i will be looking for another editing software going forward.  foreign call centers are a for way to lose customers.