Enterprise & Teams

When I try to view all the versions of my files in the cloud, I saw this error:TypeError: undefined is not an object (evaluating 'c.includes') How to solve this?

I've been getting this on about 10 (out of 50) workstations, we have a plan through SUNY and all of these are the Shared Device licenses and using federated accounts through our AD. All are Windows 10 LTSC 21hx with all security updates applied. Chrome is updated to current as well. All apps are up to date, or so says the desktop app. One of the specific certs is for adobe.io, but other machines have also had a second cert that I don't remember but was associated for the CC apps. I can't count how many times I've installed the certificates, had a message come back that it installed OK, and then had the same pop up for the (I assume) same certificate in a few minutes. I'm currently monitoring a PC that I just spent the last half an hour clicking on install certificate... There really needs to be a tool to reinstall all certificates needed since this comes up somewhat frequently for different users. I looked all over the Adobe adminconsole looking for a tool and didn't find one

Hello, ----The scope is an AEM author on premise instance. ---- we seem to have a SegmentNotFoundException on one of our AEM author instances (integration/test layer) This error causes indexisng not to work properly on the instance, which has impacts on1) page moves (link rewriting does not work2) the Lucene search functionality (some of our custom code is also impacted. I tried to follow the usual steps:- https://experienceleague.adobe.com/en/docs/experience-cloud-kcs/kbarticles/ka-16542- https://github.com/cqsupport/fix-instructions/tree/master/count-nodes ---- the normal check fails immediately with an exception: [aem@xxx-xxx-aema1 crx-quickstart]$ java -jar oak-run-1.10.6.jar check --bin=1 repository/segmentstoreApache Jackrabbit Oak 1.10.6org.apache.jackrabbit.oak.segment.SegmentNotFoundException: Segment 39523625-57bf-499d-a39e-f82c4f584cd9 not foundat org.apache.jackrabbit.oak.segment.file.AbstractFileStore.readSegmentUncached(AbstractFile

Hello,does anyone know, what are the differences between these 2 licence models?I haven't really found any. Which is more worthwhile? (VIP with federated ID and 3-Y-Commit or ETLA)  thanks

So, this just started happening as I needed to login on my laptop with my school program's creative cloud account. It says I had 2 things signed in already, which is my home desktop and the work computer at school. Though I'm pretty sure I removed the work computer at school since it's being used for other things, so right now the adobe account is on my laptop and my home desktop. This started happening after that, so it may be an issue, I was unable to test if the work computer could access Lightroom ClassicThis problem only occurs on Lightroom Classic. Photoshop works fine, Adobe Audition too. It's only LrC that is giving me this issue. Changing my time sync thing didn't work, limited access repair doesn't work, the inetcpl.cpl LAN settings doesn't work. The current "here look at this link" that I've been looking at does nothing to fix the problems. One thing I noticed that after hitting try again, I looked into the preferences and in the connections or whatever tab it says that

Hello,Recently my creative cloud files are all missing through the creative cloud web browser on my PC. Although I'm able to see them on my creative cloud mobile app, I cannot obtain the original file and instead I only get a jpg.  Is there anyway I can retrieve my original files saved to creative cloud? I have a lot of important files I've worked on over the years and I would like to get them back. 

I am happy to see a level on control for File Syncing within the "Create a Package".As an IT Administrator I do not need to disable it completely for my users, but I would very much like to toggle OFF Automatic syncing when they log into CCD, as they log into multiple workstations at times. I would prefer they need to manually activate syncing after logging into CCD.

Es posible tener una cuenta con varios usuarios. Ejemplo: en la empresa X, el departamento de diseño tiene una cuenta en adobe Creative Cloud, pero como son varios usuarios diferentes no deben de usar todos el mismo usuario pues no existiria distincion dentro de la plataforma. Como lo han solucionado ustedes, los leo.Att. Carlos Jimenez.

Admins should have the ability to unlock accounts and reset passwords via the Administrative Console. It is a tedious process to have to go through Adobe Support for this, when it would just be a few clicks for an administrator. 

Hello,I'd like to ask for how to install photoshop and illustrator app in Adobe CC, and have some issues for that. I attached the screenshot of sign, and it mentioned that 'photoshop is not yet available for your device'. In my case, I've been using Adobe apps like photoshop for long time with student account, but this time I cannot re-install photoshop as well as illustrator.  I've already used Adobe CC cleaner to delete all the past version, and even use new OS account to run the apps, but it didn't work.  Additionally, right before this issue, I updated MacOS to Monterey(OS.12). And when I looked at 'the available plan' on CC, photoshop and illustrator were already dropped this time. Please let me know how to solve the problem. Thank you. 

I work with a team that's creating content for a math curriculum. We've got curriculum writers on one team and about 20 artists working on art assets on another team. All the artists have Adobe for Teams accounts but the writers don't. I want to be able to share the art assets with the writers so they can incorporate the art into their lessons. I've generated a webpage following these directions that I've shared with the writers but with over a thousand assets and growing, I've not found an efficient way for them to search for an image. Using the typical FIND feature in the browser (Chrome) doesn't work unless the asset you're searching for is visible. So for instance if I do a search for "button," it'll come back with zero results even though there ARE assets in the library tagged as button, they're just not on the current screen I'm viewing. The examples shown are on the same generated webpage, it's just that the buttons are at the very bottom of the page so if they're not showing, t

I don't have any CC licenses assigned to my account but I support numerous users who do.  And when I open Creative Cloud under my account, no matter what the status is of the apps on the server, checking for updates always comes up empty.   It would be nice if I could update the existing apps on our server without having a license assigned to my account.  I just want to ensure the server is kept up to date with all available patches and keep from having our users get interrupted with the process of updating the apps themselves, assuming they would even try. Just my $0.02 worth...-Michael.  

We have AEM 6.5 installed on On PREM AEM.. Adobe fraklin  may work on prem AEM? or it works only on AEM Cloud Service? Regards,Chandra

Hi folks, I'm heading up a team of editors and was curious how others approach updates to their Adobe suite and operating systems. Do you get the team to update simultaneously on a certain date? Or maybe one of you trials the new version to check for bugs etc? Thanks!

My computer broke down and I had to reinstall everything. But the creative cloud won't let me download my apps, even though I have a paid and active account. Can anyone help? 

Dear  Team, As an admin, I am looking for features in which we would be able to remove the user ID from the console based on the usage of the license. If the user is not using the license for some specific period of time, we should be able to get reports, and based on that,  we can remove and reclaim the license. Regards,sujaya 

Hola a todos, les pido por favor ayuda que me digan en donde puedo validar la vigencia de mi licencia de Adobe Acrobat, necesito identificar cuando se vence para programar su renovación.Tengo una cuenta empresarial ya revisé toda la consola de administración y no encuentro información de la vigencia de la licencia.Gracias a todos por su apoyo.

관리자 계정인데,,,,; 뭘 하라는 건지 구독 후 아예 쓰지 않는 라이선스 활성화 시키려는데 갑갑하네요. 쳇봇은 엉뚱한 소리만 반복하고,,,' 업무시간에도 전화 연락이 안되고.

Hello,My orgainzation has need of analysing licneisng information associated with a user and adobe various softwares.I have seen UMAPI but it doesn't retrive any information regarding to the lincesing and I have aslo seen Adobe Stock API which seems to retrive the license information only related to adobe stock.,Is there any adobe API that can help to retrive such information.It would be great help if anyone can help with this.For example consider the secanrio below:Adobe creative cloud encompasses various software in the suite. Additionally there are stand alone licenses for software within Adobe Creative cloud. A user may have access to Adobe Illustrator and now they need access to Adobe InDesign. They might get access to Adobe Creative Cloud (which includes both InDesign and Illustrator), however their stand-alone licenses from Adobe Illustrator & Adobe InDesign do not get revoked. They continue to have those stand-alone licenses.  would like to get insights into these scen

When touching mousepad, Illustrator goes all over the place. Needs a couple of minutes to process it. Then I can give another order (only 1) or, when I want to scroll again, Illustrator goes again all over the place. Not a workable area. Tried to delete the programm with AdobeCreativeCloudCleanerTool and re-install. No success. Tried another version of Illustrator. No success. Please help.

Hey Everyone, I am reaching out to you with a question regarding data privacy concerns related to the use of the transcription tool in Adobe Premiere Pro. We utilize Adobe Premiere Pro in our university hospital to edit recorded (audio) interviews with educators. These interviews contain sensitive patient data as well as instructional information that must not, under any circumstances, be stored on external servers. Therefore, we want to ensure that the transcriptions created with Adobe Premiere Pro are exclusively stored locally on our computers and not transmitted over the internet. Can you confirm for us that Adobe Premiere Pro's transcription tool does not send transcription data over the internet or store it on external servers unless explicitly enabled by the user? We place great importance on safeguarding sensitive information and aim to ensure compliance with all data privacy regulations while utilizing your products. We appreciate your assistance and feedback on

Has anyone issues  with opening and using/editing old PS and InDesign with Catalina OS on a Mac.About to order a new iMac. 

My university used to give me acess to the full plan, but since I graduated and lost this plan I'm unable to enter my profile, even thought when it still exists and is connected to my e-mail.

I have been trying to cancel my subscription for like an hour an nothing is working. I have an account with my school and when I go to look at my plan, I don't get the "manage plans" option which is how you cancel your subscription. I can't even view what type of plan I have. It gives me zero options on how to cancel my account or even look at my payment plan, the only option given is to deactivate my computer. I want this thing off my computer bc it's destorying it, but I don't want to keep paying for a subscription if I'm not using this. Can anyone tell me how to fix this issue?

My company bought a long time , Adobe Acrobat 7 Professional , but now calls for activation. By phone it is no longer possible and the Internet the following message appears :" Activation Server Unavailable" .How could activate?Obs .: We have the box, the serial , manual, CD.Obs .: We have the box, the serial , manual, CD.