Enterprise & Teams

We have an enterprise account with hundreds of licenses and zero support. In the admin console, there is a chat with a bot assistant that wastes time 99% of the time. When the chat is transferred to an agent, the agent leaves the conversation without saying anything and ends the chat. I have tried multiple times, and the same thing has happened each time.The phone support in Japan does not offer assistance in English. Is there any decent support available that I can reach out to for help?

Hi, I've been unable to access all adobe apps today (online and downloaded). When I open an adobe app it asks me to login and I gert this message with Error code 12053. If trying to gain access to a web version of an adobe product I get this messageI'm an administrator for the licence and we have two other licences in the group that are working fine.Has anyone else encountered this problem before? Any suggestions how I could resolve or problem solve my way out of this?Ta Dave 

Buenas tardes. Soy empleado de una empresa que me paga el paquete completo de Adobe. Mi cuenta tiene como correo principal un mail personal NO vinculado a la empresa, pero el pago y administración SÍ estan hechos por la empresa. Mi duda es: por ejemplo, que pasaría con mi perfil si la empresa abandona Adobe en algun futuro. Habría forma de tomar control propio de mi cuenta sin perder, por ejemplo, mi perfil de Behance? repito: mi cuenta tiene mail personal pero lo administra una organizacion.Por otro lado, que sucede con mi cuenta si presiono la opcion de "abandonar la organización"? perdería mi perfil y todo el trabajo vinculado en el? muchas gracias.

Before Adobe updated their search algorithim, which, to their credit, vastly sped up search reasults, we were able to copy emails from the Bulk Operations results for each submission.Now, we have no way of copy/pasting users directly from this results page. This means we have to download the results, open in excel, filter to failed (or whatever category you are trying to manage), then copy the email to research further. This has added so much time and tediousness to what functioned just fine prior to the update.

Recently Adobe target got mirgrated to Web sdk, getting hard to set logic that when user see the campaign three time, it won't get it on 4th visit.

My account is a school account and I used to have Creative Cloud access, but once I graduated, my subscription was ended. Today I needed to view a file on Photoshop, so I opened the app and got a pop-up for a free trial, I clicked it - thinking it was easier in the moment to start and then cancelled the trial than to set up a new account and trial/subscription. My problem is that when I go to my Adobe account and look under plans, the only plan there is my university's plan (Adobe for Enterprise) - there isn't a Photoshop trial visible at all. So now I'm not sure how to cancel the trial and I'm trying to avoid having to send an awkward email to my university about my blunder. Any ideas how to fix this?

We manage student accounts which are also managed by community colleges. When we add users into our console, some of these students already exist to Adobe via their college's console. Thus, it's a Federated ID. The Colleges do not use the same username/email format we do. When we go to remove users, we don't have their usernames and it requires that we download the full userlist and match duplicates from our own database to locate the usernames. This adds an extra step to our daily processes. This issue did not happen prior to the EMS changes made by Adobe.We need the ability to remove users from our own console with the email address only. The licenses provided by us vs the colleges should operate completely seperately.

Any advice would be appreciated!  When I log in to my business adobe express account (orange icon), it automatically defaults to my personal adobe express account (blue icon).  It never offers me the choice to click on one option or another.  Please help!  Thank you!

I work for a school system and some of our students chose to log in with a personal email instead of their school email which provides their license. The students are limited in what they can access. They do not have access to the C: to delete the contents of their OOBE folder. They also do not have acces to the task manager to kill the adobe programs. When I log in as the admin and delete the contents of the OOBE folder for them. Once they log back in, the folder contents recreate before they can open Adobe Creative Cloud and sign out.    The only fix I have found is to uninstall and reinstall Creative Cloud but doing that for 200 or more students is going to be rough. Why is the signout button grayed out?  There has to be another fix for this.   Jeff

I am logged in in creative cloud desktop application and want to sign out and sign in with a different account , but my desktop application shows this as in screenshot below and sign out button is disabled.I also tried deleting the contents of OOBE folder but still I do not find an option of sign out . What should I do now? 

As a business user there are login conflicts arising from purchasing using a personal account. ANd then some components softwares from another account.  Your primary desktop uses the auth tool to make sure your stealing anything. But then doesn't allow for you to login using a seperate email to let's say  - PDF Adobe Which on a daily basis is used for very different things. But these prcoesses are somewhat congealed. Same is I think true of Adobe commerce and whilst layered and tiered - It's a mess.  But then in reflection so is the codebase of any magento funnell. Anyhow  Would be useful to be able to login to your regular Adobe PDF subscription without derailing other application logins.  ... Is that how it works here ? {I'm not sure}

What happened to my account? I've updated my apps but I'm being asked to purchase them. Did my subscription run out?  

When our team members logged on this morning most of our shared file location files were sent to the recycling bin. Here at our company we have built our synced files to be shared so we can back each other up for holidays, sick days, etc.. Now we are creating a separate network location to salvage everything that was sent to our trash on our respective workstations. It was strange that when we logged on this morning all our files "deleted" themselves. Has this happened to any other teams. My team was in panic but all files are in the trash and can be retreived. Quite distrubing. We recieved no notification that something like this would occur if Adobe initiated the event.  If it was a hack, it only affect our Adobe CC for Teams members. 

Hi, we're going to deploy Adobe Creative Cloud Desktop App using Creative_Cloud_Set-Up.exe. Below screenshot mentions that the desktop app has auto-update functionality however there's no way to test this until a new version of the client is release. Version 5.9 (which we have in the environment) seem to have this feature too but it asks admin elevation to update. Does the latest release (6.3) support true auto-update without the need of admin rights? Update apps to the latest release of Adobe Creative Cloud

License suspended even though it hasn't expired"We were unable to process the payment for this account. Please contact customer support(opens in a new window). Payment must be made within 90 days to keep the account active. You won't be able to add new licenses or assign existing licenses until then." I logged out and back in, uninstalled and reinstalled the app but the problem did not go away.   <Moderator removed invoice with personal information>

I have an Adobe account created with my uni email address, but due to the uni running everything I cannot even access the chatbot, let alone the plan that it turns out I have been paying for the last 6 months. I have contacted my uni, who can't do anything. I can't cancel the plan on Adobe because it says I have no plan for that account. I have tried everything I can think of to fix it, but it leads me in circles. Is there any way I can contact Adobe about this? A phone number, email address, anything?

I have an account under my school email, but there is literally no one to talk to. My paid plan disappeared...even though I was just charged a few days ago.    I tried reinstalling my apps or logging in, but they now say free trial.   Can someone help me? I've tried everything I could and checked the forms. I haven't found a solution and I have no access to directly contact an Adobe representative. 

The Adobe Reader don´t shows the option Fill & Sign to sign documents. I try reinstall the app but the problem persist. Previusly, in this PC I was have installed other version of Adobe Reader, I was uninstall the old version and install the new version from Creative Cloud Desktop but this problem persist. 

I'm 29 days from my renewal, and according to this link Manage your Teams licenses during the renewal window (adobe.com) , I should be able to update my plan 30 days before my renewal.  My account does not have the Update Plan button shown in the link.   See my screenshot below.   Am I misunderstanding what the link shows about how to manage my licenses during the renewal window, or is there something wrong with my admin account?   

Good morning, This is an issue that has been plaguing our workspace for over a year. I have several full Acrobat users, and many Adobe reader users. This issue effects them both. What happens is the Adobe temp files located at: C:/ProgramData/Adobe/Temp fill up with installer.bin and config.bin. This lasts until we manually remove those files from the directory. Could I have assistance on this issue? Additionally I have also commented on this community post, as it appeared to be the same exact issue detailed in this post: https://community.adobe.com/t5/acrobat-discussions/large-adobe-temp-files-no-clue-whats-causing-it/m-p/12710640#M347743 Thank you,Kyle

We have 3 adobe acrobat pro subscription of which one is via another vendor Digital River and 2 direct with Adobe.  We were requested by Adobe to switch the account with Digital River to Adobe direct so that we can easily obtain our invoices from the system.  After we made the switch, the other 2 accounts signed up directly with Adobe were totally eliminated. We are unable to use the accounts and it is a nightmare to get adobe support assistance.  Hoping someone from Adobe will catch sight of this and  respond to us as to how to resolve the issue.  

Is it possible to have multiple domains with different payments for each domain under one tenant?

Hello,I created a team account for my company, but I can't seem to find Identity under Settings. There are mentions of an Enterprise account, but I can't find a way to "switch" to an enterprise account.Could you help?

How to open support case in adobe online as admin. Unable to find create or open case option.Just a chatbot.

I'd like to have an account set up for 8-10 users in a business, paid by direct debit but with each having their own private files, as we all work on confidential documents.We'd all need the acrobat editor, a few staff would need some of the graphics software also.Is this possible?At the moment we have multiple accounts and it would be better to have a business sign up.