Enterprise & Teams

I just noticed when my adobe creative updated this time it installed new 2023 versions but left on the 2022. Do I just uninstall the 2022 versions?  AI, InDesign and PS and bridge but not Lightroom.

大家好， 請幫忙理解 1.是否所有 Adob​​e 經銷商都必須遵循 Adob​​e 官方網站上發布的資訊？2.台灣客戶可以透過Digital River訂閱嗎？ 根據該網站的資訊： https://helpx.adobe.com/x-productkb/policy-pricing/countries-served-by-digital-river.html3.本網站的轉讓政策仍然有效嗎？ https://helpx.adobe.com/x-productkb/policy-pricing/transfer-product-license.html4.我們如何協助客戶訂閱？（但是，我們需要先為客戶付款。）4-1．如果客戶向我們購買電腦並要求我們代表他們購買團隊許可證，如果我們協助他們進行訂閱而不從訂閱本身獲取任何利潤，是否可以接受？我們只會協助他們購買許可證。4-2. 代客戶訂閱授權後，我們僅向客戶收取新增/刪除/更新使用者的服務費用。這是可以接受的嗎？ 還有...有人可以提供客戶服務電子郵件嗎？ 謝謝

Bonjour à tous, J'essaie de résilier mon abonnement qui va être renouvelé le 26.12.2023 mais je n'y arrive pas, on me demande de contacter le support mais personne n'est disponible, pouvez vous m'aider ?

i have a large group of users that are getting being prompted to update for there creative cloud but we are not ready to do this. is there a method to remotely disable all Creative Cloud update notifications. Any regkeys or settings i can push out to my users.

We have two product profiles for K12 Creative Cloud Apps. In the first profile, Firefly Service is enabled. I created the second profile with the Firefly service disabled. I then deleted a student account from the original profile and added it to the new profile. I then logged into Adobe Illustrator v28 with the account and found the Generative AI features were available. I also attached info regarding our deployment package. What am I missing to disable the Firefly features in Adobe Illustrator?

I am replacing my PC's at work with new ones. I have uninstalled and logged out of Acrobat. I have reinstalled it on the new PC's and logged in, but I am getting a message that I have exceeded my licenses. I have called 4 times, but no one can help me correct the issue. Anyone have any ideas? Thanks in advanced. Scott 

We have been trying to get enterprise license for 2 days in a row and no one is responding to our calls. Pls help.

We created a package for Creative Cloud Desktop app in the Admin Console and enabled "Allow non-admin to update and install apps". This was deployed to machines and Non-admin users were able to install the apps they required. An update then came out for Creative Cloud Desktop app. When users launched the Desktop app it started updating. It got to 2% then bought up a UAC prompt. Our non-admin users were unable to enter creds that worked so the update failed and desktop app wouldn't launch.To stop the desktop app from trying to update on it's own we added SelfUpdate false into the ServiceConfig.xml file. This stopped desktop app from trying to update but then when users tried to install apps from the apps panel it started bringing up a UAC prompt. Does anyone know of a reliable way to get Creative Cloud working for non-admin users? We're currently deploying version 5.0.0.354 to users. 

My installed version of Adobe CC updated yesterday. Now I'm experiencing issues with the applications I use. I've narrowed down the issue to the Adobe CC update. Is there a way to revert to the previous version and turn off auto-update so that Adobe CC does not update until I'm ready? NOTE: The apps I'm using didn't update, only Adobe CC.

Hi Team, I need to enable "Auto Update" for all the products in the Adobe createvie cloud for 100+ Windows 10 workstations.Please let me know is there a possibility to enable "Auto Update" using SCCM to 100+ Windws 10 workstations.

This Pantone connect is really starting to bug me from the business aspect of things.  How can I add Pantone to all of my employees with the adobe manager?  I don't want to have to go through each individual to add it there computer.  Is there not a way for me to buy it for all users so they have access to all the pantones?  This is a huge problem in the design and printing world right now.  

Acrobat DC installation error occurs. Please help me. PC OS : Windows10, 64bit  05/04/21 10:36:03:615 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 5464 | Build Version - 1.16.0.105/04/21 10:36:03:615 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 5464 | Logging Level verbosity Set to 405/04/21 10:36:03:680 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 5464 | Successfully fetched the optionXML content from MSI database ...05/04/21 10:36:03:728 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 5464 | The OS language detected for Acrobat (ko_KR)05/04/21 10:36:03:736 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 5464 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...05/04/21 10:36:03:738 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 5464 | The install language for Acrobat (APRO21.0) from the fallback map (ko_KR)05/04/21 10:36:03:738 | [INFO] | | ASU | MSIInvoker | AAMEEUtilities | | | 5464 | Retreived folderList from t

Hi all,I am looking for some supporting document to clarify whether it is legal for 2 companies (same owner) to registered using only 1 Adobe Business ID and deploy Adobe Creative Cloud for Teams to these users. Our objective is to get better discount by merging these users under 1 Business ID and it would also be easier for us to manage user license. Thanks.

hello communityI would like to know if there is a way to download animate 22.0 because the versions that appear in creative cloud are from 23.0 and up, could you help me please?

Why has Adobe made it so difficult to do business with, I've made many calls and scheduled a meeting that no one showed up to renew my 100 + licenses, when they call me they don't have caller ID so my smart phone ignores the call, I don't know or seem to have an account rep with a relationship. Heck of a way to run a business with no customer engagement.

We have Adobe CC cloud desktop app installed on users machines and then CC desktop app is reporting Acrobat DC as upto date when really 3 months of patches are missing even if i check for updates manually it says its upto date we wantr CC dekstop app to handle all updates for users as it auto installs without user interaction. out side of cc dekstop if i mnaually change the reg i can check for updates and it installs.  is there a reason why we cant do this via CC desktop app.  

Hello Yesterday, and without me doing anything, a huge part of the files inside of the Sync Folders were moved into to the Bin folder (mac user). I lost most of my work. My folders are no longer organized and Adobe Create Cloud added some random files as well. Has anywone experience this? How to restore my files? Is there any support service? I'm going around the pages and I can't find a proper support service!Thanks

Hello Adobe Team,I am developer. We have adobe extension build in which we are runing illustartor. We want to check caching functionality in Adobe 2020. As our customer have upgraded from 2020 to latest version. and they are saying it behaves diffrent in latest version. So could you please help me with setup link for Adobe 2020? Regards,Sachin

Recently purchased Creative Cloud for teams.  I am the admin.  I assigned a user one of the licenses and sent them an email. I then go onto their computer, click on the link Start Here, to download and install Creative Cloud for teams.  Go all through the process.  Then launch Creative Cloud Express or whateverprogram it is called.  And it comes up saying that they have a 7 day trial!  And there aren't all the apps that the Team license should offer them.   It seems to think this isn'ta teams license but an individual license that hasn't been paid for.Did not have this issue with the other user who got assigned a Teams license.The only thing that is different is there is a perpetual license for Adobe Acrobat Pro 2020 on this machine.Obviously, I want to keep the Pro perpetual license and also run the Teams Creative Cloud license.Any ideas how to address this issue? 

我购买的团队计划已过期，并且我没有将文件保存在本地，如何将文件恢复到云存储中，续订订阅可以解决此问题吗？所有的工作都消失了。

Hello Team,Been trying to renew our VIP plan for weeks but no response from Adobe.I've sent many emails to Support and my Account Manager to get it processed.I haven't received any emails or calls back.I even received an undelivered email message because your mailbox was full. No idea if the account manager is still there as we seem to get different one after a few months.Please can someone assist

I am getting exactly the same. I have 150 iMacs to upgrade from CC2023 to CC2024. Running CC Cleaner on Apple Remote Desk top returns 'Null". Running it on individual machines CC Cleaner does not see the 2023 apps - consequently will not remove them. I am hoping to do a clean install of 2024 apps. Having to go around all the machines and manually unistall cc2023 is a mammoth task. Is the CC cleaner tool no longer supported? 

Our IT Admin purchased Adobe Stock and added it to my user profile. However, I am unable to access the Stock app within my "Installed/Available with your plan" app sections. When I try to download an image it requests billing information. My history with adding Adobe apps, once purchased they show up in the "Installed" section. Any input to confirm what's "off" with the account is appreciated. 

I'm also having the same issue. I have a team account and have been granted access to Adobe XD, more than a week ago. I can see adobe XD access under my account on the account info but I can not see the app in my Creative Cloud desktop app. I need to dowloand Adobe XD urgently for my work. Someone plz help.

Bonjour,En septembre dernier, j'ai procédé au renouvellement de mes 3 licences Adobe Creative cloud et j'en ai racheté une nouvelle (je suis passée par mon revendeur habituel). Je devrai donc avoir 4 licences à ma disposition sur le portail Adobe. Or je n'en visualise que 3 dans mon menu "Produits". Et ce qui est bizarre c'est que dans le menu "Compte" les 4 apparaissent bien. Mais je ne peux pas utiliser cette 4ème licence.Cela fait déjà 3 mois que j'ai acheté cette licence sans pouvoir l'utiliser. Et mon revendeur ne fait rien pour solutionner le problème. J'ai donc besoin que ça se débloque. Merci à vous.