Enterprise & Teams

My company has 6 Acrobat Pro licenses. 5 are used. I want to assign the last license to an employee. When I go to user/product/edit product/select product, Acrobat Pro is there, and it shows (1) available license. I click the box (at which point, teh available license goes to (0), and click save. See attached screenshot.  I get a green pop-up box that says "1 user updated".  But the license is not assigned to the user, and there is still one license available. Can anyone help?

hi folks,my company have purchased for Creative Cloud All Apps 100 GB a few years ago. not sure if that is a business account. I'm trying to check the number of users allowed for that package, but can't seem to find it anywhere.when i try to log into adobe store, it says "sorry, we couldn't find the page". can't enter the admin console site as well. can someone pls advise how can i check the number of users that have access? p/s: the person who purchased this (administrator) is no longer working with us.

Hello,I work as IT support for a company where we have several Adobe Creative Cloud licenses and I need to clear up some doubts regarding the licenses policy.1 - We use Adobe web management for license distribution. We currently have service emails that allocate our licenses and our IT team, upon call, allocates the license to the employee according to availability and need.However, today all of our employees have an email from the Google provider for business licenses that we manage. I would like to know if we can de-allocate the licenses from these service emails and allocate them directly to the employees' email and if we can reallocate the license  for any e-mail without limit's. 2 - As creative cloud is already a subscription system, I would like to know if there is a maximum limit to which a licensed user can log in to machines. This is respecting the current rule that:- The license can currently only be used on one machine at a time- You can be logged in to t

Hi, i setup a Federated ID of my domain with Azure. I used the OIDC. All Works fine. I also setup the sync connector with a group to sync only users in a specific group to Adobe console. I'm trying to convert the users in Admin console from Adobe/Business ID to Federated ID but from Users List menu, the option "Edit Identity Type by CSV" is not present !! How can solve this issue? Best regards

I have a user who when you look at the Adobe portal it says they have the correct plan to be able to download Adobe Acrobat Pro however when they try to download it they get a message saying they do not get that product in the plan. How do I fix this

stuff ABOBE!! they made me pay for this bull sh!t and im not very happy. u can contact me please bc all i want to do is sign out.. but guess fu!cking what i cant do that can i. im sick of these ai f!ck wit bots who a they do is just take me to the wrong website and dont help. 

So, I was real happy to get a new career at a new company. I got a new laptop!  I want to install my Adobe on my new laptop. When I went to log in, I realized that my sign in wants to confirm with my old work email and/or my old work phone. I don't have access to either.  How do I cancel the old subcription when I can't log in to them? Do I just dispute the charge when I see it come up on my credit card? 

trying to update my internal update server and it keeps downloading the latest versions in chinese - where as i need engllish (GB) rum comes back with failed to download when the auust is crap in it self. i beg someone send me some answers plss and dont worry ive done everything you lot have said in the past too.

I t would be great to allow auto-deletion of users that fall out of scope during sync, from both admin console and directory users.  If immediate deletion is not preferable, perhaps a defined expiry could be applied and users could be auto-deleted from directory users after the expiry times out.

I am trying to update our Creative Cloud Package created via the admin console, since the beginning of October. But the installation of the package fails every time.  It does not matter if I update our exisiting package or if I create a new package all together. We normally use the package for a scipted installation for our Citrix envirorment. But the packages also fails when I try to install them on my normal pc.  The packages contains Photoshop, Illustrator, InDesign and Acrobat.  I have attached the PDApp log below. 

Our office has a small number of iMacs of various age. With this comes various versions of the OS.Our problem is that no two of our applications (InDesign especially) have the same features from one computer to the next. This makes file sharing unpredictable.We purchased a site licence for Creative Cloud but I take it that we need a Team version.I've done some looking around Adobe's site but can't seem to find more technical answers as opposed to marketing information.Would love some clarity.Thanks. 

Just finished a chat with your support. I tried to buy Adobe teams account with 2 licenses of Adobe pro DC. Every time after I finished to buy the product, I get a cancellation massage to my Email. the support just transfer me from one department to another, and don't give me a real solution. I also contact with my bank, and my credit card is fine. also my email address. attached the conversation here: Hi,My case number is: ADB8342658R2P8You are now connected to Subin, who is reviewing your account. If you need to share sensitive information, such as credit card number, please wait for your agent to give you steps to share it securely.me: I still cant log in to my Admin console in Adobe Teams.SubinHello, I'll be happy to assist you. I understand you are not able to log in to the team plan. May I know error you are getting?me: I bought the product 5 times and after every time get a cancellation massage to my Emailyour support offer me to change my E-mail address, but this is not possibl

so heres some backstory, we were acquired by another company a few years ago. the new company didnt want to use our old adobe account. so they created their own, now they want ours closed down and the users and licenses moved to the new one. our old acct is a:MembershipVIP Select - Level 2 the new account just displays as :Subscription:Annual plan, paid monthlytype: DIRECT we just renewed the licenses on the old VIP acct for another year, so we have time to move things. they no longer want to use our reseller and instead want to buy them direct from adobe. is it possible to move the users and licenses to the new direct account?  

Boa noite, estou a utilizar o email da escola só que ao fazer o registo do email esqueci-me de colocar uma letra e agora não consigo entrar no mail e como me esqueci da palavra passe agora não consigo fazer nada, pois tenho o email errado e não consigo mudar a palavra-passe pois quando mandam o código de verificação vai para o email que está mal escrito.Precisava de ajuda o mais rápido possível, obrigado. 

Bonjour, J'ai commandé à un revendeur agréé, un renouvellement d'une trentaine de licences Adobe utilisés par mes équipes graphistes.J'ai reçu le mail d'indiquant que le renouvellement a été effectué avec tous les données correctes.Le mail indique bien une nouvelle date anniversaire. Mais sur le portail c'est toujours la date actuelle qui est arrive à échéance dans 1 jour.Le revendeur passe par un grossiste est n'a pas la main directe sur notre compte et les services Adobe voient la commande mais pas le détail.Le programme VIP annonce:Fludité de déploiement (Smooth deploymnt)Facilité de gestion (Simple management)Souplesse sans précédent (Complete flexibility)Malheureusement, la réalité est loin de cela.Y-a-t-il un service chez Adobe France que je peux aller qui peut débloquer la situation?(pour l'instant le revendeur n'y parvient pas)Merci. J.-----------------------------------------------------------------------------------------------------------------Hello, I ordered

Indesign CC2021 v 16.1 windows ISO Needed!!

I HAVE THIS PROBLEM WHEN ADD USER TO PRODUCT , PLEASE HELP ! THANKS U GUYS

So here is my issue:I have at least 4 different Adobe folders located both in Program Files and Program Files (x86), each one also located inside Common Files folder. I HAVE changed the install folder location to a different driver, which works, but only for the programs themselves, like Photoshop or Illustrator; but this does not affect the Adobe folders themselves, which I really want to be removed along these programs and placed together inside a different driver. Adobe Creative Cloud app don't even allow me to choose where it will be installed, like almost every other software I know does. So the question is:How do I change the location where these Adobe folders are placed? I don't want them in my main SSD driver, and I want them in a different driver. There is such option? 

When i add user to product trial is show problem , is my first time !

Hi All, I need to deploy Adobe Illustrator on a small Lab (5-10 computers) where we provide free tyraining to community kids. I understand that Adobe has 1 user=1 license policy. I don't want to create multiple accounts. Is there a better way to have more than one licenses attached to a single user account?

We have a team account. The problem is that if we want to invite the owner of the team account to edit a cloud file the error message says: The Admin already has access to the files. But in the account of the admin, the files dont appear. Talked to 5 employees on the phone and chatted with 10 people. Nobody can help me. And this is a key function we need to have to work properly in our company.

How do I turn off notification for Acrobat DC - this is annoying

안녕하세요 기업 및 대학교용 플랜으로 프리미어 프로 앱을 이용중에 프로그램이 너무 느려사용이 불편해 취소하고 싶은데 전액 환불이 가능한지 궁금합니다불가능하다면 다음 결제일 바로 전날까지만 프로그램을 이용하고 싶습니다도와주세요

Hi. The I'm changing jobs soon and I've got 7+ years for 100 + clients worth of kits (now Web Projects) on my account. A couple of years ago, support helped transfer my former colleague's projects across to my account. I was wondering if there's a way to do this again to another team member or the organisation's account. Recreating the projects on another account is not possible, updating files will be impossible across our client-hosted files.  I was really hoping for some help on this. The documentation and forums haven't helped on this. Thanks!

I am having the hardest time with taking care of my business VIP invoice. I have spoken with my account manager last week and I was told that it would take 24-48 hrs to receive it but that time has passed and our subscription is due for expiration in 2 days. I have called her (account manager) numerous times and left messages and have even contacted suppot (both via chat and over the phone) and they have supplied me a different account manager's informatin and have told me that I will hear something within 24 hrs. I don't understand why getting an invoice is so hard during a renewal and how they can just allow for business accounts to come close to expiration without proper customer service. Thank you all in advance!