Enterprise & Teams

Hello,     Our school district has an enterprise license that have staff and student IDs using the Federated login with our Active Directory.  This has been fine with the usual Adobe apps like Photoshop and Illustrator.  Recently, Adobe substance 3d painter was purchased for a staff member but when trying to install it, it would not install under the regular Federated adobe ID that the teacher uses.  An admin told me that it had to be assigned to her gmail address because Substance used a different licensing scheme than the Federated ID license.  All staff and students have a regular email address and a gmail email address.      In order to use Substance, the teacher has to logout of the CC desktop app and then open Substance Painter 3D and click the Login with Google.  If she tries to login to the CC desktop app, a big red banner comes up saying that Personal Accounts are not allowed.   The gmail Adobe ID

Установлен пакет СС2018 лицензии на устройство. Почти на всех ПК перестали запускаться программы, выдает сообщение "Обновить лицензию" (приложение). Как запустить приложения?

Would like to propose and request Adobe look for an alternate option in the future to transfer data while keeping shared links and file sources intact. We had an issue with a user mistakenly transferring data following an Adobe update to a personal account meant for a business accont. This rendered the shareable inks and file sources useless. Perhaps an alternate way besides maual asset transfer can be provided?

Anyone knows why this keeps happening on a select few computers.  Log file attached 09/29/23 10:55:18:337 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 12232 | Starting ARM InstallUpdates...09/29/23 10:55:18:337 | [INFO] | | AAMEE | Utilities | RemoteUpdateManager | | | 12232 | *** Installing (AdobeAcrobatDC-23.0) ...09/29/23 10:55:45:025 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 12232 | *** Failed to install (AdobeAcrobatDC-23.0) ...09/29/23 10:55:45:025 | [ERROR] | | AAMEE | Utilities | RemoteUpdateManager | | | 12232 | Error code received from ARM = (150000) ...

I am using Amazon AppStream to use Adobe CC on Chromebooks. For some students it works perfectly. When they open InDesign it prompts them to sign in and they use their Google apps account, but for others the screen to sign into their CC acount will never pop up. The apps auto close themselves after a minute of use. In my desktop version I can go to help > sign in but that doesn't work in the Streaming version. There is no manage account option under help. In app stream the students stream one program at a time, they can not use the Creative Cloud Desktop App. How can I force the program to get them to log in to CC? 

I signed up/into Adobe using my work email, as they had sent a license to me.  However, I cannot access the license they have given me, I can only see the creative cloud free account.  How do I access the license that they have provided to me.  I thought about cancelling my account, but as it is with my work email I worry that I will not be able to use that email again to obtain the license. Thank you in advance.

What about this situation?  Can you sign into Adobe Pro on two devices, then move to a computer with a Shared Device License and sign in without signing out of the existing two?

I'm tired of trying to reach Adobe's customer service, but unfortunately, Adobe makes it harder... I'm trying to update the number of users in my plan but failed to see how I can do it.I can't log in or open Admin Console...Please help me.

So, I haven't launched Creative Cloud in a while on my machine.  I launched it the other day to uninstall some of the software, and I could not get anything to work. I used the CC Cleaner or whatever to remove all the Apps I wanted to get rid of; however, now I want to update the Apps I'm keeping.  When I launch CC, it gathers storage info in the top right, then it keeps saying Updating Creative Cloud.  I have tried downloading Creative Cloud and reinstalled it and also tried uninstalling and hit repair.  I'm still stuck with this.  If I click uninistall or update an app, I get the screenshot below.  NOTHING happens even after leaving it for a weekend.  I cannot figure out what to do.  I've gone in and renamed the opm.db in the OOBE folder. I've restarted and tried from a fresh restart.  Nothing has helped. I've followed every support doc I can find.  I'm running macOS Ventura 13.2.1 not an M1 or M2 Mac.  Please help! 

Hey Adobe, I called the phonenumber to talk with the customer service, however they took the call and for about 10 min, they didn't say anything. I could hear that they were talking in the background, please fix! Anyhow here's my question... If I have a Adobe Libary that I have shared with other people, and I change my license, will this libary be deleted for everyone or will it still be there? Best regardsKasper

How do I allow CC through a firewall? I can't find any information anywhere about which programs/ports to allow.

J'arrive à me connecter sur mon compte photoshop à partir d'un autre ordinateur qui à déjà l'application installé dessus mais il est impossible pour moi de trouver un moyen pour l'installer sur mon mac ventura 13.4. Et lorsque je fais une demande d'accès à photoshop je n'arrive pas à envoyer la demande, même si j'appuie plusieurs fois sur envoyer la demande rien ne se passe. 

Can we please have the ability to disable personal profiles at a tennant level. If a User is using a business email address we only want them to have a Business profile. If they leave the organisation they won't have access to that email anyway to manage the account. Thanks

We also have this problem, with practically every package we create the download breaks. This happens again and again the problem exists since we create these packages in the admin console.

When I switch a user from an Adobe ID to a new Federated ID what Adobe desktop app sign-in issues might they encounter and how can I avoid them?

Hello,since late 2022 all of our Adobe CC users get a prompt to log in with admin privileges when they try to install/uninstall applications or CC updates. In every package we deployed the option "Allow users without administrator rights to update and install applications" is enabled and it worked fine in the past.Is this a known issue or is it supposed to work like that?Best regards,Patrick

I am managing the user licnese for our group. I took over from another system admin who left the group. I've been purchasing new licnese for our users as their old licneses expire. I have two users that are now unable to use their apps with the new user licnese I have assigned to them though. I have assigned the two users to the available licenses in the admin console, and when the users log into the creative cloud and check out their plan it shows that they have access to Illustrator and the other apps they need to use. When they try to open the illustrator app though it immediately closes because of a license issue. I have had them sign out and back in to make sure they are on the propper account, which they are. I have completely uninstalled all their adobe apps and the creative cloud desktop app from their computers and reinstalled their apps with the managed packages option. It has not changed the behavior.  Things we have tried:Deleting their user accounts and creating

Hello, An employee of my company recently left. He was responsible for purchasing and is the likely account admin for our creative cloud portal. I am trying to take ownership of this account, but can't seem to get in touch with anyone from Adobe to assist. Chat doesn't work as I'm not a paid subscriber on my current login. No numbers to call that I can find. 

Greetings,I'm not sure this is the right place to ask.I'm inventorizing all the software we use that may be affected with the recent curl vulnerability.CVE-2023-38545We scanned our librarys and many Adobe CS4 and 5 products showed up containing the libcurl.dll. Are recent Adobe products also affected by this?

I am a publisher currently running Mac OS X 10.6.8, using Adobe Creative Suite CS4 and QuarkXPress 8.5.1.I wish to bring myself up to speed with the current versions of Photoshop, Illustrator, InDesign and Acrobat.The problem is I wish to test run the iCloud to familiarise myself with these programmes as I feel their layouts will be very different given the time difference, but I need to continue working with my familiar CS4 programmes and Quark while I re-teach myself.I have spoken to Apple's phone service, who told me that my computer is too old to run macOS High Sierra (their latest) and suggested I upgrade to OS X El Capitan (the previous version) which they assure me will run iCloud.Unfortunately, they didn't know if installing El Capitan would block me from using CS4, thus stopping me from working while I learn how to use iCloud.Q:     Do you know if I can still use CS4 with El Capitan?Q:     If not, what is the latest Mac upgrade that will

Hi Everyone, hope MAX treated you well! Dive back into the creative goodness with our on-demand MAX Sessions. Whether you missed out or want a replay, we got you covered, and don't sleep on the MAX 2023 sneaks—they're mind-blowing glimpses into the future!  At MAX 2023, we announced some exciting updates for Digital Imaging creatives in your organization or team.  To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Digital Creative apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   What's New in Photoshop   Generative Fill and Generative Expand         Updated Remove tool         Contextual Task Bar Masking updates         Other enhancements and Fixed Issu

How is it so hard to cancel a plan? I've tried 4 times in the last few days. Every time I get cut off or am transfered. Does anyone have any idea how to actually get this company to cancel a team plan? 

Did you ever find this answer? I'm having the same problem.

Hi Everyone, hope MAX treated you well! Dive back into the creative goodness with our on-demand MAX Sessions. Whether you missed out or just want a replay, we got you covered, and don't sleep on the MAX 2023 sneaks—they're mind-blowing glimpses into the future! At MAX 2023, we announced some exciting updates for Design and web space in your organization or team.  To get your organization or team members access to these new features, do the following: For self-service packages, update to the latest versions of Design apps using the Creative Cloud Desktop app. For managed deployments, update your packages or create a new package and deploy them inside your organization.   Illustrator 28.0 We're excited to announce that Adobe Illustrator's latest update (version 28.0) is now available for download via Creative Cloud Desktop. This release offers a range of new features, including the ability to create vectors using Text to Vector Graphic (Beta), ap

Hallo,beim starten von Acrobat Pro wird die Anmeldung nicht akzeptiert. Es kommt immer wieder das Anmeldefenster in einer Schleife. Der Benutzer ist aber in der Cloud bereits angemeldet.Die Anwendung Photoshop Express bzw. die Cloud selbst funktioniert aber. VG